Dirty. Saw bugs on my bed. Pool not upkept, dirty plates and used masks littered the beach. No amenities. Didn't even stay the night. No wifi in room. Only 4 tv channels, all fuzzy. Awful place.
3 stars
El Cozumeleno Beach Resort
Playa Santa Pilar Km 4.5, 77600 Cozumel, Quintana Roo, Mexico
Cozumel, Mexico
See location+52 987 872 9530Photos of El Cozumeleno Beach Resort
Overview
The El Cozumeleno Beach Resort lives up to its name as it is situated directly on the white sands of Cozumel. Steps from the sea, it is a short distance from the main town of San Miguel. This makes the hotel an ideal choice for those eager to enjoy a relaxing, seaside getaway.
As a resort, this property has been designed to offer a family-friendly array of activities, amenities, and services. The property has five different swimming pools, several featuring a swim up bar and others designed just for kids. There is an arcade and game room, a fitness center, shopping on the premises, remarkable gardens, and options for hosting weddings or special events in the different facilities. The property has an open-air theater and has weekly entertainment, but there are also many sporting activities to enjoy.
Guests can visit the Cozumel Country Club for golf, book time in one of the nine boats for diving and snorkeling, do some parasailing, enjoy scuba, book fishing adventures, and more.
Naturally, dining is important and there are multiple eateries to enjoy. Elegance is easily found at La Veranda, while beachfront and casual dining is easily enjoyed at El Cocal Restaurant specializing in buffet breakfasts, lunches, and dinners. There are several snack bars, a bar in the lobby, and room service is always an option.
The rooms all feature ocean or garden views with private balconies or terraces. Each has an entertainment system, dining area, living room, large bath, mini-bar stocked with fresh water, soda and beer, and high-speed internet.
Latest deals for El Cozumeleno Beach Resort
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at El Cozumeleno Beach Resort
- Private beach
- Indoor pool
- Fitness center
- Restaurant
- Room service
- Bicycle rental
- Tennis
- Free Wi-Fi
- Flat-screen TV
- Child pool
Things to do
- Gift shop
- Boating
- Eco tourism
- Bicycle rental
- Fishing
- Game room
- Pool table
- Canoeing
- Foosball table
- Scuba diving
- Evening entertainment
Services and conveniences
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- 24hr front desk
Accessibility and suitability
- Increased accessibility
- Elevator
- Designated smoking area
Outdoor
- Beach towels
- Private beach
- Garden
Family friendly
- Babysitting or child care
- Playground
- Child pool
Basics
- Free Wi-Fi
- Internet
- Air-conditioned
Pool and spa
- Spa
- Indoor pool
Parking and transportation
- Parking
- Airport shuttle
Media and entertainment
- Flat-screen TV
- Books
Laundry
- Laundry facilities
- Laundry service
Dining
- Restaurant
- Minibar
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Bathroom
- Hairdryer
General
- Storage available
Reviews of El Cozumeleno Beach Resort
7.1
Good
1269 verified ratings
Wonderful
415
Very good
240
Good
198
Okay
109
Fair
85
Mediocre
68
Poor
154
Summary of reviews
Pros (+)
Cons (-)
Reviews(6)
Q&A(5)
Tips(10)
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Score by provider
7.2 out of 10
593 reviews
6.7 out of 10
4 reviews
7.4 out of 10
5 reviews
All reviews
Pros (+) Breakfast was the best meal of the day. Luisa is a fantastic omelette chef. The staff at El Coz is 5 star. All hardworking friendly people!
Cons (-) The beds are very hard, but that is the case everywhere I’ve been in Mexico.
Pros (+) As always, the best things about El Cozumeleno are the location, being just feet away from the Caribbean. The snorkeling is excellent, the beach is protected from drifting sargassum by their sea wall, and the views from their rooms is breathtaking. The next best thing is their dedicated staff. These hardworking folks are cheerful and helpful, and go to any length to make one’s stay enjoyable. I wi...
Cons (-) The beds, like all in Mexico are too firm for my taste, although not as hard as others I’ve slept in on Cozumel. The food is hit or miss, and you don’t know from one day to the next whether it will be served buffet style or a la carte.
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Pros (+) Laid back atmosphere. Friendly staff. Unpretentious nothing spectacular but good value for money
Pros (+) I enjoyed interacting with the staff...found they were bound to strict rules and they tried their best to accommodate.
Cons (-) They used cheap alcohol...one of our group members watched a bartender setup his station and saw him water down the bottles. Drinks were bad tasting so I came to learn to enjoy their draught beer. The food was very boring and repetitive. No flair...nothing that stood out. Breakfast seemed like leftovers from dinner. They actually stopped serving food and alcohol after certain times...which is fine...
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Pros (+) The staff was extremely attentive and took good care of the guests. They were always polite.
Cons (-) My hotel room smelled so bad that I could barely stay in there. I only slept in the room. The moldy sofa and stinky and very hard bed made for tough nights. The furniture needs to be replaced. The quality of the food was poor and the food choices were repetitive. The first two nights I was there, there was little if any variety.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options at El Cozumeleno Beach Resort?
El Cozumeleno Beach Resort offers multiple eateries to enjoy, including La Veranda for an elegant dining experience, El Cocal Restaurant for beachfront and casual dining, and several snack bars. Room service is also available for added convenience.
What activities can guests enjoy at El Cozumeleno Beach Resort?
Guests can enjoy a range of activities, including snorkeling and swimming at the beach, diving and fishing adventures, parasailing, scuba, and various sporting activities. The property also features an arcade and game room, fitness center, and options for hosting weddings or special events.
Are there any concerns about the food quality at El Cozumeleno Beach Resort?
Some guests have expressed concerns about the food quality, mentioning that it was very bad, service was extremely slow, and there were limitations in dining options. However, others have praised the restaurant food and the buffet at the resort.
What are the highlights of the staff at El Cozumeleno Beach Resort?
The staff at El Cozumeleno Beach Resort are highly praised for being very friendly, attentive, and helpful. They have been described as hardworking, professional, and exceeding all expectations, particularly the servers and bartenders.
What are the main attractions near El Cozumeleno Beach Resort?
Nearby attractions include the Cozumel Country Club for golf, Museo de la Isla de Cozumel, La Plaza Cozumel, Isla de Pasion, and Dolphinaris, offering guests a variety of options for exploration and entertainment.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the ocean or garden comes highly recommended.
Explore Nearby Attractions
Take advantage of the hotel's convenient location by visiting nearby attractions such as the Museo de la Isla de Cozumel, La Plaza Cozumel, and the Cozumel Country Club for golf.
Consider Low Season Travel
If you prefer fewer crowds, consider visiting in December, which is the low season, to enjoy a more peaceful and relaxed experience at the resort.
Diverse Dining Options
While some guests found the food to be subpar, others enjoyed the variety of dining options. Try the beachfront El Cocal Restaurant for casual dining or La Veranda for an elegant dining experience.
Family-Friendly Activities
Families with children can make the most of the resort's family-friendly amenities, including the kids' club, child pool, and indoor play area.
Check Room Amenities
Some guests reported issues with room maintenance. Before settling in, ensure that all amenities in the room, such as air conditioning, TV, and bathroom facilities, are in good working condition.
Plan Excursions Carefully
Be cautious when booking excursions through the hotel, as some guests reported negative experiences with excursion services offered at the front desk.
Enjoy Beach and Pool Facilities
Despite some mixed feedback, many guests appreciated the beach and pool areas. Take advantage of the beach for snorkeling and swimming, and the various pools for relaxation and recreation.
Engage with the Staff
Numerous guests praised the friendly and helpful staff, particularly the serving staff and bartenders. Engaging with the staff can enhance your overall experience at the resort.
Manage Expectations
Keep in mind that the hotel may appear a bit dated and in need of renovation. Adjusting expectations accordingly can help you appreciate the positive aspects of the resort.
Location
Playa Santa Pilar Km 4.5, 77600 Cozumel, Quintana Roo
What's nearby
- Playa Azul0.3 mi
- San Juan Reef0.5 mi
- Museo de la Isla de Cozumel3 mi
- El Caracol the Observatory3 mi
- Pax3.2 mi
- Eco Divers3.3 mi
- Deep Exposure Dive Center3.4 mi
- Aqua Safari Dive Shop3.5 mi
- Studio Blue Dive Center3.5 mi
- Cozumel Equalizers Scuba Center3.8 mi
- Palacio Municipal3.9 mi
- Cinepolis4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about El Cozumeleno Beach Resort
Low season | July |
|---|---|
High season | January |
Average price (weeknight) | $155 |
Average price (weekend night) | $160 |
When to book a room at El Cozumeleno Beach Resort
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at El Cozumeleno Beach Resort
FAQs when booking at El Cozumeleno Beach Resort
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See most recommended stays in CozumelGood to know
Value for money | 6.3 |
|---|---|
Distance to city center | 4.0 mi |
Nearest Airport | Cozumel |
Distance to airport | 2.4 mi |
Everything you need to know for your stay in Cozumel
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