Basics
Kitchen
Pool
General
Accessibility and suitability
Bathroom
Outdoor
Bedroom
Services and conveniences
Media and entertainment
Dining
Things to do
Parking and transportation
Health and safety
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's location?
The hotel is conveniently located in the city center, just a 5-minute walk from the ferry from Playa del Carmen. Nearby attractions include Museo de la Isla de Cozumel, La Plaza Cozumel, and Dolphinaris.
What are the unique amenities offered by the hotel?
The hotel features an outdoor pool, a garden, a terrace/patio, and a picnic area. Additionally, there is a vegan restaurant next to the pool that offers delicious vegetarian and vegan options.
How is the customer service at the hotel?
The staff is friendly and helpful, and the owner is particularly praised for being an incredible host. However, some guests have mentioned issues with the customer service attitude of one of the receptionists.
What practical information should guests know about the rooms?
Some guests have experienced discrepancies between the advertised rooms and the actual rooms, with issues such as noise, cleanliness, and maintenance. It's advisable to confirm the room details before booking.
What is the best time to visit the hotel?
The hotel's convenient location makes it an ideal choice for a quick getaway, especially for those planning to visit nearby attractions or take the ferry. However, guests have reported issues with room cleanliness and maintenance, so it's recommended to check for updates on renovations and room conditions before booking.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Room Selection
Check with the hotel about the specific room location to avoid noise disturbances, as some guests reported loud music from a nearby discotheque and noise from the upper deck.
Maintenance Concerns
Some guests mentioned maintenance issues such as leaking toilets, non-functional Wi-Fi, and the need for room and common area maintenance. It may be helpful to inquire about the status of these issues before booking.
Central Location
The hotel's central location makes it convenient for accessing nearby attractions, restaurants, and services, providing a vibrant atmosphere for guests.
Food and Drinks
The common area offers the opportunity to purchase food and drinks, providing added convenience for guests.
Communication with Staff
Engage with the friendly and helpful staff for information about the local area and to address any concerns during your stay.
Renovation Status
Inquire about the status of any ongoing renovations, as some guests were disappointed to find the pool and patio under renovation during their stay.
Payment Options
It's advisable to confirm payment options in advance, as some guests reported being unable to pay with a credit card.
Cleanliness Concerns
Several guests expressed dissatisfaction with the cleanliness of their rooms, including stained bedding and maintenance issues. It may be beneficial to confirm the current status of cleanliness and maintenance.
Unique Room Features
Some guests were pleasantly surprised by the room size and the unexpected provision of two double beds. It may be worth inquiring about such room features when making a reservation.
Owner's Hospitality
The owner was praised for being an incredible host, providing a positive and welcoming experience for guests.
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | June |
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High season | May |
Average price (weeknight) | $33 |
Average price (weekend night) | $45 |
Value for money | 8.4 |
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Distance to city center | 0.8 mi |
Nearest Airport | Cozumel |
Distance to airport | 1.1 mi |