Would you like to save as your currency permanently or for this visit only?
The view was nice. A lot of suggestions for improvement: 1. The personnel need to be more polite (they were rood and totally untrained - refused to release invoice and receipt of payment and had to insist for two weeks telephonically to have them sent by post, they did not know the SPA programme and I had to make some investigation), 2. The room was OK, but the balcony door could not close and each time I opened it, I had to call the reception to send someone to close it. 3. No parking place at all. Next time I shall certainly try another place :)
we had a two bedroom appartament ,new ,very clean /swimming pool was great but it's not included in the room fee.breakfast was ok . parking problems and the room service was not what we expected.
nothing the staff of the hotel wasn't very friendly, some of them seemed malicious.they made comment about the tourists eating like pigs at breaskfast and the staff of the receptions didn't accept paying by banking transfer because apparently the money need at least three days to arrive in their account. in some rooms the furniture was very old.
I liked the view to the mountains and the facilities (piscina, massage, jacuzzi ) The personnal was not trained at all , they can not answer to your basic questions , very slow, and the principal problem was the ugly big insect which was climbing the wall in the dinning room when we had the breakfast ;also I did not liked I have give my card details when I have booked but it was not pay, so I had to spent other time at the hotel for this ; the massage was great but nobody give you clearly details before about prices but after you can have an unpleseant surprise ; I rather recomand to ask at the reception the price list and checked when you sigh the paper or when you pay ;
The hotel was modern and very clean. The staff was very helpful at all times. The hotel restaurant was not very good. Our complaints were addressed respectfully and promptly but the service needs some work. There are other places to eat in the area as an alternative.
reception staff very helpful breakfast and restaurant staff not good.Brasov a better base to stay.
A unique hotel set in beautiful countryside. The style of the hotel gives it a "special" persona, ideal for wedding receptions, special events or romantic weekend. I visited in the summertime, it must be spectacular in the winter. The hotel was not well signposted from the main road which made it difficult to find.
The interior of the hotel is magnificent and just like being in a castle, with all the cosiness of a modern hotel. The service is very good and the staff are friendly. The food is reasonably priced and very good quality. The hotel has at least 3 restaurants, with further rooms available to eat a 'private' dinner in. However, only one of the restaurants was open during the week we were there and they insisted on playing 'Celine Dion's Greatest Hits' cd at every mealtime, which wasn't really to my taste!
quirky interesting concept hotel. comfortable room. friendly and helpful staff. nice bar. Food quality and choice not up to expectations.
The staff was great - very friendly and accomodating. The hotel was fun! The food was also very good. Our room smelled pretty bad. I think we figured out that the awful smell was coming up through the drain in the center of the bathroom so we closed the bathroom door and the odor was isolated to the bathroom....which made us not want to stay in the bathroom very long!
what i liked most is the location of the hotel and the view at the mountains, room was fairly comfortable , the staff were very arrogant, kept repeating sorry it's my fault, tried to fool me during check out, no lift and the stairs were very steep,,breakfast was awful, no lunch services and we had to look for another restaurant outside, room is small and no coffee pot ,room design and arrangement of fixtures can be improved, we faced a problem with th einternet in the room.
we found the hotel to be very stylish and the staff were extremely friendly and helpful The buffet breakfast could have had more variety
excelent room make up; courtesy of staff; good breakfast; pets acceptance
very nice rooms, beautiful area. and helpful staff breakfast could have been better a very limited selection and fried eggs were cold every day.
clean, big bath, nice view, good breakfast no restaurant in the hotel except for breakfast, bed is squeaky,
Location, quality of staff, amenities Lack of restaurant
Quiet location and laid back. Some tax was added onto the end of the bill which came as a bit of a surprise. Also warm milk for breakfast; yuk! But from the 2nd day I asked (& got) a jug of cold milk for our cereal.
Nice location, quiet ,pleasant, good value for money
room, cleanliness, big bathroom, very beautifull view,quiet from around the hotel, excellent breakfast they have only breakfast meal, don't have launch or dinner on local restaurant
Staff was friendly and helpful. Setting was beautiful. The included breakfast was as good (or better) as any I have seen. Minor for me: At least in this season, they did not serve lunch or dinner. But there were other choices nearby, and the staff was very helpful.
Wonderful place.For sure we will come back there.
Staff all pleasant and very much helpfull. Place is quiet, very green. Room and bathroom were very clean, very good designed! Rich breakfast. We recommend that place to people of any age. Very good value.
Very beautiful area where is located the pension.Personalul was over my expectations. Castle Rasnovului and center are very close, approx. to 5-10 min
The staff were very friendly and helpful the breakfast was nicely presented and plentiful and while sitting on the terrace we were unexpectedly presented with some delicious marble cake which went down a treat!
The owner and staff provided a level of hospitality and service rarely seen at best accommodations found anywhere. They bent over backward to insure an enjoyable visit. The pensions location provided a perfect base to visit Rasnov Citadel, Bran Castle, Peles Castle, Pelisor Chateau, City of Brasov as well as Prejmer and Harman fortified churches. I would recommend this pension for solo travelers and families alike.
Helpful staff, very good traditional food, clean property, location (close to the city center but at the same time near the forest). I used the included free sauna and the optional bioenergetic massage. The lack of jacuzzi. it would be nice to have bigger tv's in the room.
I recomand Rem's Pension because it is 2 min away from the city center, because I had an incredible view and because the staff is kind and helpfull. Two wonderfull ladies took good care of me at the breakfast .The room was big and very clean and the food was great. The pension is right under the Risnov fortress.
Very cleanm people very helpful. Excellent, all was really very good.
Management and employees were friendly and helpful. Rooms were very clean. Very family oriented with meals cooked to order. Easy access to town. Shower leaks onto bathroom floor. Parking is minimal and only on the street.
We really enjoyed staying in Rem's Pension. The atmosphere was very familiar the room was quite new and well provided and we got a great breakfast (vegetarian, as we desired)! -
Great pension in a lovely place. All members of the staff were really helpful and friendly. All the food, especially evening dinner(traditional Romanian food) was fantastic. Lovely room, very clean. Every room has different colour. We strongly recommends this pension to other tourists. To put a jacuzzi.