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They recently remodeled There was a scent in the lobby and it left little to be desired. While the rooms had been remodeled, they were not very clean. And the cable was out due to weather and we were not informed upon check in. We will never stay again, we wanted something a little more convenient for families. They need to upgrade their front doors to automatic, it's very difficult to pull in the cart and carry a child at once.
The pool area including the grounds were excellent. Very unique and desirable, warm and welcoming. The bathroom in the 2 bed queen we stayed in was beautiful! The room decor was nice. The area it is in is the "ghetto" part of the desert. Looked like blood or something has been splattered on top of the ceiling. It was a big obvious area that should have been cleaned or painted over.
It was fine for the cost. Pretty far from any downtown. It's an old dump that was renovated. The pool area looked pretty but the pool was small. Woke up each morning from noises. Bring your own shampoo caus you barely get anything and it's super low quality stuff. They have an AC unit that makes a lot of noise, but works well. Food at the bar closes at 10 so eat before you come home at night. Everything was clean and looked nice, but they skimped where they could. Our main complaint was the location cause it was a good drive to downtown, but it is close to Vons and Walgreens and you get a mini fridge to put snacks in. No microwave though I reheat leftovers. Overall it was good for the price, but next time were gonna stay in palm springs.
Two Bunch Palms has never disappointed. It is a serene, beautiful, and relaxing experience.We have been going for years and even though there have been changes, it is still the best choice for a spa vacation. I was disappointed by the fact that our room was not cleaned and we had to call for housekeeping. I was put on hold for an unacceptable time. When the room was finally cleaned at 6:30 PM., it wasn't restocked with everything, and the bed was not made up.
It was nice place to have family vacation. I could choose to go in from many hot tubs. You never know how often they change water.
Peaceful I didn't feel there were natural waters.. There was some quimicals on it The restaurant tried to charge me for a side dish !
Great location and amenities No refund
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I love that it is not a huge complex. Also really felt I received a top quality facial from Hotel Emplioyee . She is a gem, and one of the main reasons this was my third visit to this resort in the last 14 months. Just that it is a 4 hour drive from Ventura. If it were closer, I would probably be there every other month.
none I booked for a mini suit with 1 king bed and 1 sofa bed, turned out the sofa bed isnt the folding one that you can pull it out but a sofa that fit only a petite person. I stayed at the 1st floor, thought it would be nice but turned out a nightmare.
It definitely was not a 3 star hotel. The bed was horrific. We couldn't sleep at all. We could feel the metal frame and springs. We actually left and didn't stay the second night, which we didn't get a refund but it was unbearable. The mattress. The bath tub tiles were mildew.
The overall appearance landscaping, lobby, staff is great. The restaurant Capri has great food. Great heat in pools. I would explain condition of hotel before I recommended it. Closer look while in pools, shower in the room, it all needs a lot of work, upgrading and remodel.Tiles in the pools are missing, mold, steps into swimming pool were gross, needed a good scrubbing. Ice machines no Ice. No outdoor shower. Room be cleaner
hot springs pool lay out was beautiful, service was friendly the rooms are somewhat dated.
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Everything is close in one place. Good restaurant. Free parking and internet Pool Furniture is old and partially damaged. Need to be changed to new
Very nice Lobby area, pool area and food, room, bed. Staff were very pleasant Shortage of pool-area cleanup and horrible shortage of towels. No available loungers, but I'm guessing over half had been abandoned.
Well appointed Comfortable Clean Great pool area Very friendly, courteous and accommodating staff Not luxurious, but quite nice Parking was very lacking especially in the self-park area. We came home from a late night at the casino and there was literally no where whatsoever to park. Not in self-park or in valet park. We had to leave our car in the fire lane of the reception drive through area and leave the keys with the front desk so that they could move it if necessary. The valets moved it in the morning and we were not charged for valet parking which was thanks to the great staff.
It is confusing having customer ratings showing as you bid on hotels. I thought I was booking a 4 star hotel but hat was just the customer rating that was showing. Once I paid I realized it's a 3.5. I would have crept looking at that price. Thanks
Location is downtown, near all attractions Come on man! It's Palm Springs, it's a hundred and ten in the shade and your room ACs do not work...unacceptable! Six hours to get a tech to the room to tell me the condenser is inop...is that why the room is hot? Duh.
location and amenities nothing
Not enough self parking. Reckless driving through parking lot.
Bed is comfortable, big pool Can hear everything in the hallways and need more attentive pool staff
This was my first time staying at the Renaissance. What can I say besides WOW!! It was 3 blocks away from the main strip. Everything was great! Beautiful pool, lovely room. They even have a FREE shuttle that took us to a local pub and back. Will be coming back A LOT.
The room was nice and clean We had plumbing issues, the toilet had a slow flow, the bathroom sink and the shower would get clogged every 2 seconds. I found it very annoying because a great hotel like Renaissance, should troubleshoot every room before booking cuz it's not the customers responsibility to worry about major things like this.
Kids in the adult pool
The best kind bed I have ever slept on. What kinds of comforter do you guys use!?
The hotel has a luxiourious ambiance. The facility needs to provide its guests with fresh towels daily. The parking should be free to all guests.
It was a very comfortable little place. There were two very friendly staff that I met and the woman at the front desk gave us a tour of whole hotel before personally escorting us to our room even though we showed up somewhat late. They have 2 jacuzzis heated by natural hot springs and a warm pool also heated by the hot springs. The pool a jacuzzis were open 24 hours and we could wander into the breakfast area and have coffee and snacks all night if we had liked. They also have spa services we didn't have time to try. It was a great little stay, the room was very luxurious and comfortable, not so over the top like I've seen at a number of hotels. We enjoyed ourselves.
The selections of fine linens and toiletries, the location, the cocktails... The noise... The lack of a black out curtain on an east facing window instead using a white piece of canvas... Oh and that they had stopped serving the grits at the restaurant
I thought the drinks and food were wonderful and the staff was very accommodating. The room was fine. Overall, this place needs a ton of work. I know they are trying to be "hip" but it was just too dingy and unkempt. The cloth face "tents" on the lounge chairs were old, tattered and ripped. The wooden signage around the pool was weathered and cracked. Even the "pool toys" looked very old and worn out. The property sponsored a pool side party that went all day and into the night which made parking for guests a big pain. And the DJ had difficulty setting up his equipment so the guests were treated to LOUD speaker hissing, humming and other noises until the equipment was fixed. There are definitely nicer places in the area that are cheaper. Didn't hate my stay but nothing would draw me back to stay there again.
It was wonderful!!!!
The room decor was lovely. Very suitable for the desert. Excellent design elements. As bad as this sounds, but the overload of children in the pool. Ace is more young hip crowd & kids aren't relaxing to be around.
very small room, bathroom could have been a little cleaner
The rooms were funky (loved putting on the record player) Too much of a rave-vibe. Great place for a college kids, not so great for 30-40 somethings (and an absolute "avoid" for anyone older). Loud pool-parties from 12pm-2am + rooms that really aren't sound-proof, don't mix. Bartenders had that typical annoyed attitude of bar tending in a night-club, not the typical service-oriented demeanor one expects in a hotel. Food was either great or gross.
Restaurant and bar Pool! Spa Towels Beds, Room furniture was uncomfortable Lacking room for luggage
Always a good time We come every August - and this is probably our 5th or 6th time. While its always a fun time, the hotel could stand to update itself a bit. Everything is exactly the same and the wear and tear is beginning to show. I'm getting a little bored.
We hosted the taco party on a patio and they did a wonderful job accommodating us in every way. The staff was helpful and pleasant whenever we needed anything and everyone was always friendly. The bedroom door was really heavy and slammed easily.
Nothing to like. It didn't look like anything advertised on the website. The pool is surrounded by the parking lot. There are no towels at the pool. We didn't even check in, but left after 10 minutes and moved to a different hotel.
I liked that it is a pet friendly hotel with a beautiful pool. The staff was friendly and able to accommodate my family The cleanliness of the grounds could be better. A guest got sick in the lawn area and it was never properly cleaned up.
recently renovated. Very friendly and helpful staff. Fantastic tiki vibe, especially in lobby, Restaurant and bar not open yet. But will be soon!
Location, nice bath Dirty and stained carpet in room 246
New flat screen t.v.s Price is right.
The staff were incredibly friendly (really-- some of the friendliest service I have ever had), they had free on demand tv, and the pool facilities are very nice.
Tiki feel and vibe are great. Friendly staff. Rooms need updating.
Warm Pool, Park near the door, fridge, late hours for Jacuzzi and swimming pool Uncomfortable mattress, vending machines are not 24 hours
Hawaiian theme dirty carpets, no pest control, not enough towels
Grassy area for dogs warm pool Bedding was nice on-site restaurant was convenient DVR was a great plus Shower was too high, and couldn't get the water hot enough Carpet needed cleaning had to keep dogs on leash- rather have it fenced Can't enjoy the pool- no place to leave the dogs- maybe a couple kennels for a quick dip? With a treat my dogs would be happy for a bit.
My daughter and I found the hotel online, read the reviews and decided to try the Caliente. It worked out perfectly! The room was great, the beds were fine, lovely large shower; we were very pleased with the room. We loved the pool and the hot tub, altogether I highly recommend the hotel. On our second night, for some reason, neither the jets nor lights were functioning in the hot tub. The next day they were. In the afternoon while lounging around the pool with our books, we found the music distractingly loud, however the volume was lowered as soon as we requested it. Shower water pressure was a little light.
We loved the pool area and although the restaurant/bar wasn't open yet, that will be a nice bonus later. Bed was comfortable. Staff was friendly. Tiki decor was cute Our room was pretty run down although you could see it was partially updated. I would have preferred to be upstairs I think and not so close to all the main traffic walking by
YOU MUST change the SMALL pillows on the bed....it makes no sense..the pillow cases on your pillows are normal size, tucked in to accomodate what esstenially are decorative pillow size.... NOT sleeping pillows....the bed itself was not to my comfort...but PLEASE CHANGE THE PILLOW SIZE AT THE VERY LEAST.
They were each amazing but altogether made it an amazing stay, can't wait to return! The hear
I liked the decor in the entrance. It was pretty awesome Pool was waaay too small, for a birthday we were put in a room with a bunch of noise next door of garbage trucks and construction, a little over priced.....not as good as vegas to be such a high priced facility
The room was spacious and the staff was beyond amazing Room was old, dried up gum in the carpet and just didn't give me what I expected to receive for my money
The staff was great, friendly and sweet I have stayed here before a couple times. I feel that the rooms have seen better days, it was dingy and I didn't care for the way it was kept up. mildly disappointed.
Music from the club until late at night prevented us from sleeping. The valet parking attendant smelled of alcohol, so we parked on the street. Accidentally moved M&M's from their perch, was charged.
The valet staff was AMAZING!! They were friendly, fast, and provided us with advice on where to go. They were down to earth, joked around with us, and did not hesitate to carry out luggage to and from the room. Always greeted with a smile. Also, the man at the front desk Gabe was awesome. I felt welcome when checking in, and when my awesome bachelorette picked up every single item in and on the mini bar, Gabe fixed the charges without hesitation. All staff was awesome!! I'm not much of a valet girl, I'd rather self park so I didn't like that it's all valet. But like I said, the valet guys were awesome. I also didn't like that for my future sis in laws bachelorette party I couldn't bring in an ice chest or more than 12 beers. Those rules made me feel like maybe next time we'll suck it up, endure the prices and the crowd we don't want to be around and head to Vegas.
Pool party Small resturant and less staff for holiday
location, bar area with live music Valet stood and talked to each other for five minutes before coming to take our car, only one front desk agent with a line of 10 people, rooms weren't clean, listed as a mountain view and our view from the balcony was two big trees and a run down business in the back. Hallways smelt like marijuana.
Clean and well designed. We really enjoyed our stay here. The only complaint is that the bathroom has glass doors. They're fogged so you can't see too much, but it's still super weird pooping with your loved ones walking by. I don't know why anyone would design a bathroom like that!
Great location to all downtown shops and restaurants. Can walk from hotel to all of the local shops. Staff are always on queue and ready to help. Rooms are nice but not very sound proof. Had to change rooms after next door family made so much noise. But staff handled it very professionally. Can also hear outside noises a little too well.
Nice pool area Nice workout facilities with weights and kettlebells Great rooms/ suites Good location- close to shops and restaurants mandatory $25/ night valet charge "all guests must valet park" was not stated at time of booking. Workout room smells like smoke on evey visit. Hotel borders major construction site- didn't affect our stay but might bother others. Everything looked nice and fresh except for elevators.
Central to downtown Palm Springs, friendly staff. Heat didn't work in my room and the hotel is very tired and in need of a renovation.
When back to my room in the evening and found roaches all over the place call downstairs and they didn't move my room just came to clean up they told my I was gonna get remburst but no body in the day shift got the memo so I got to pay full price for a roach room never going back
Their room have a separate living room area The parking lot to avoid a 25 dollar valet parking is a hike
Cleanliness & location. Staff wasn't incredibly personable at the front desk.
Location was great. Young people were cursing and obnoxious and little children were listening to this and no staff did a thing. The rooms were very dark Like a dungeon.
Nice pool area They could not get the heat to work and had no room available to move is to that had working heat. We were told the hotel would waive the $35 per day resort fee - we were then charged the fee upon check out. There should be some habitability law that requires basic deliverables from a hotel in California - if there is it is not being enforced.
Amazing weekend. Our anniversary was celebrated in style. We will definately go back. Loved it. Nothing.
The staff was friendly, the pool, the music First room smelled weird, the second room had a cockroach on the wall.
History of hotel and accessibility of a cocktail was nice. Room was nicely decorated and clean with exception of windows. Pay full price and you will get center room to main pool. Book in advance at discounted rates and you will get the garden villas aka lawn parking lot views. External windows haven't been cleaned in probably 2 years but I think it was a lawn view, difficult to see out. Good luck finding an umbrella by the pool. You can pay $500 for private cabana or burn in the sun for free.
The staff was nice that's about it This resort was dirty and not what we expected
location was great. staff was warm and friendly. room was clean and bed was comfortable. ac heating did not work. called front desk and was told they would send someone but that did not happen.
The one thing we enjoyed was the pool table and rental of the bikes. I didn't like the fact I had to wait four hours to change my room and the house keeper and front desk go at back n fourth about changing my room that was filled with dead ants and live ones including bugs. Smelled badly .
The grounds were absolutely beautiful and the rooms were clean and nice. The staff dropped the ball pretty much every time we asked for assistance or needed an issue resolved. The only good experience we had with staff was a server in the restaurant, the bartender at the pool and a maintenance worker by the pool. The front desk staff were extremely rude, many staff members have no idea where anything is on the property, and no one apologized for making mistakes. 4th of July is obviously a busy weekend for the hotel, but we were also there for a wedding and the staff made many mistakes in accommodating the event and basic needs of a wedding group.
Nice staff! Big rooms Water main broke so that was a bummer but they moved us and compensated us a little. The first room had a big tub that I was looking forward to soaking in but never got the chance and the second room unfortunately didn't have one. Also we asked for non feather bedding because of allergies but at 2am we realized they weren't so our first night was pretty miserable
Pool area has dj good for young people, staff very friendly Rooms are out dated and lobby was under construction
buildings run down elevators smell and don't work well towels dirty bathroom with fixtures chipped two lamps without light bulbs
price blow up penis's in the pool, while kids where present
Felt at home instantly. Great service. Nice, calm, relaxing place to stay. Loved everything.
Well appointed, comfortable rooms. Wonderful service from friendly owners. Cold beer and popcorn on arrival, wine happy hour around a fire pit. Heated pool and hot tub in lovely patio. Nourishing breakfast. Very fast wifi. What more could one ask for?
Came here with the boyfriend and we had a blast. It was a bit further away from everything, and we just stayed at the hotel the entire time. We left once to get Chipotle. Definitely worth it for the price though. Great service and hotel perks! Would come back here for sure. A bit of an older crowd, very quiet. No smoking on the premises! It's got a family vibe, so your neighbors know what you're up to.
The service in the hotel restaurants was horrible. But it is a clean hotel. Not really worth the price.
Everything was awesome, from check-in to check -out! The hotel was built in early 50's, but was updated while still maintaining the mad men classy feel. Everyone in our party loved the hotel. The views were spectacular at day and at night. Cannot express enough how wonderful this place is!
This place was so clean! I am so picky about my rooms and pools and Hilton didn't disappoint. We traveled with kids and the pool had a lot of them during the week (not sure about weekend), and they all had such a fun time. Also, so conveniently located by all of the shops and food. Great and accommodating staff. No complaints here! Nothing ;)
Service was fast and attentive, even at the restaurant and even on a sold out weekend. And they didn't nickel-and-dime us for every little thing, such as the toothbrushes we forgot and the room towels we accidentally left at the pool. Not sure why people complain about the expensive parking because there is a free self-park lot only 100 feet away with plenty of spots.
Nightly parking fee on top of room rate, excessive charge
Staff was great and extremely helpful. Pool was relaxing. Food was okay but breakfast was better than lunch and dinner. The bar at the pool was good, but the drinks weren't strong or worth 9$. The alcoholic beverages at the pool bar were the biggest let down.
Close walking to shoppimg and restaurant's.
The grounds, pool area, hallways and the rooms were very clean and well maintained. The rooms were large and the beds comfortable. There was also plenty to do within walking distance of the hotel.
Our reserved room with two queen beds was unavailable upon arrival. The other room offered had one huge bed, but the other person was on a couch made into a queen. The suite was very posh, the Presidential Suite, with two rooms and a shower ten feet square!
The room was clean and the furniture was updated. Staff was very friendly and helpful. The parking was terrible, plus they charge a daily fee of $18 which I was not aware of. The pool area was great and it was clean but the pool itself had tons of dead bugs and the water was so dirty and cloudy which was a really a shame because it was almost 110 degrees outside!
This hotel is really in need of a major rehab. The pool had scum floating in it.
The hotel is located very close to numerous shops and busy areas of Palm Springs. With all the lush landscaping and greenery it was very calm and quiet. We were within walking distance of just about anything. A quite pleasurable experience. Only negative comment was the morning breakfast/brunch. they served hot omlettes but lacked most other things you would find at other continental breakfasts like bagels, fruit.
It's very close to the shops, it's clean, it's reasonable and it has a/c. The free breakfast was pretty good - I know I got full on my omelet, watermelon and toast and the table next to us had about a zillion yummy looking waffles. I wouldn't honeymoon here or take an extended weeks stay and live it up but for passing through for one night for the price - it's fine. They didn't enforce the swimming after 10:30 rule as some young guys were in there after 12:30 and quite loud. Parking was kind of limited so people were parked where they shouldn't but that's not the 'parkers' fault. And agree with the one review with a nice omelet bar but no real side dishes - they couldn't have a side of potatoes or sausage in a catering pan? but wow, these are small issues - like my headline review states - It's fine.
I woke up with 50 bites on my legs!!! They need to exterminate in room 305!!!
Online photo doesn't match room. Room to clutter with big furniture that just take space
The staff at Las Brisas were friendly and helpful. The room was very clean and spacious. I slept very comfortably in the cozy bed. Our inclusive breakfast was very nice with not only normal hotel breakfast but omletes and waffles as well. My only complaint was waking up very early to the people next door visiting. The wall must not be very sick because we could hear every word that was said.
Beds are awesome!!!! Breakfast could be better, but no big deal Selection wise, but I get it
Just a block away from town where you can walk, shop, eat or go to a spa. Nothing better!