Holiday Inn Express & Suites Charleston Nw - Cross Lanes

The breakfast included with your stay is known to be delicious and well-maintained, with a good selection of food.

Guests have mentioned that the beds and bedding at the hotel are fabulous, providing a comfortable night's sleep.

The hotel staff is known to be friendly, welcoming, and accommodating, providing excellent customer service.

The hotel is described as very clean, with guests appreciating the cleanliness of the rooms and the property.

The high season at the hotel is in June, while the low season is in August, providing a range of options for visiting.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Some guests noted that there were ongoing renovations during their stay, which led to dust and dirt in the hotel. It may be worth checking with the hotel about the status of any renovations before booking.

Guests appreciated the availability of name-brand hair and body products in the rooms. However, some mentioned that the pillows were thin and lumpy, so it might be helpful to inquire about pillow options if needed.

Some guests were disappointed when they didn't receive the specific room type they had booked. It could be beneficial to confirm room details directly with the hotel before arrival.

While the hotel is conveniently located near Charleston attractions and dining options, some guests mentioned that the access street was in poor condition with deep potholes, and traffic congestion in the area could be challenging.

A few guests encountered maintenance issues such as broken air conditioning and non-functional phones in their rooms. It might be helpful to check the functionality of amenities upon arrival and report any issues promptly.

A couple of guests highlighted concerns about the parking lot, mentioning a dangerous cliff. It's advisable to park carefully and be mindful of the surroundings.

Some guests reported musty and unpleasant odors in their rooms, particularly from the air conditioning. It may be helpful to check the room's air quality upon arrival and request a change if necessary.

Guests who had specific requests, such as a room with a whirlpool tub, advised double-checking with the hotel to ensure that the requested amenities are available upon arrival.

While many guests praised the cleanliness of the hotel, a few others mentioned issues with dirty walls, curtains, and overall room cleanliness. It might be beneficial to inspect the room upon arrival and report any cleanliness concerns to the staff.