Guest reviews
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
9.1 "Excellent breakfast."8.1 "81% were
happy with the price of the breakfast ." -
8.5 "Great service."8.9 "89% found the
staff to be very friendly ." 7.7 "77% said thereception staff was great ." 9.3 "93% thought theservice was very professional ." 7.8 "78% found therestaurant service to be one of the best ." 7.1 "Housekeeping was great , according to 71%." -
8.3 "Location is great."9.0 "
Great parking , according to 90%." 10.0 "100% thoughtparking was inexpensive ." 7.3 "Easily accessible by car , said 73%." 7.1 "71% thought it waseasy to get to the train station ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
5.6 "Average comfort."5.4 "
Beds were acceptable for 54%." -
4.7 "Bad amenities."4.7 "53% thought the
building wasn't nice ." 1.4 "86%didn't like the architecture ." 1.3 "87% thought thefacilities needed updating ." 0.0 "100%complained about the elevator ." -
4.6 "Internet is poor."
-
4.3 "Rooms are not good."3.6 "64% said
rooms were dirty ." 2.7 "73%complained about the bathroom ." 0.5 "95% thought they werepoorly maintained ." 1.2 "For 88%, therooms looked old ." 1.1 "89% foundproblems with the furniture ." 1.1 "89% said thebathroom was dirty ." 3.9 "61% hadproblems with the shower ." 2.4 "Air conditioning was criticized by 76%." 4.2 "58% weredisappointed with the minibar ." 4.2 "58% wereunhappy with the view ." -
3.6 "Not very clean."3.6 "64% said
rooms were dirty ." 3.5 "65% thoughtit was rather dirty ." 1.1 "89% said thebathroom was dirty ." -
3.0 "Horrible vibe."1.4 "86%
criticized the unstylish hotel ." 2.0 "80%didn't like the unstylish hotel ."
Overall Rating
-
9.2 "Excellent breakfast."
-
8.4 "Great service."9.2 "92% found the
staff to be very friendly ." 7.7 "77% said thereception staff was great ." 8.2 "82% found therestaurant service to be one of the best ." -
8.2 "Location is great."8.9 "
Great parking , according to 89%." 10.0 "100% thoughtparking was inexpensive ." 7.2 "Easily accessible by car , said 72%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
4.7 "Internet is poor."
-
4.6 "Bad amenities."4.4 "56% thought the
building wasn't nice ." 1.5 "85%didn't like the architecture ." -
4.4 "Not very comfortable."4.2 "58% didn't like the
uncomfortable beds ." 2.7 "73% thought it wastoo noisy ." 2.2 "Air conditioning was criticized by 78%." -
3.5 "Rooms are not good."4.2 "58% didn't like the
uncomfortable beds ." 3.1 "69% saidrooms were dirty ." 0.5 "95% thought they werepoorly maintained ." 2.6 "74%complained about the bathroom ." 1.0 "For 90%, therooms looked old ." 1.4 "86% foundproblems with the furniture ." 0.9 "91% said thebathroom was dirty ." 3.7 "63% hadproblems with the shower ." 2.2 "Air conditioning was criticized by 78%." 4.2 "58% weredisappointed with the minibar ." 4.8 "52% thought thetv was sub-standard ." -
3.1 "Generally quite dirty."3.1 "69% said
rooms were dirty ." 0.9 "91% said thebathroom was dirty ." 3.4 "66% thoughtit was rather dirty ."
Overall Rating
-
9.3 "Excellent breakfast."
-
8.8 "Great service."9.0 "90% found the
staff to be very friendly ." 7.6 "76% said thereception staff was great ." -
8.2 "Location is great."8.8 "
Great parking , according to 88%." -
5.5 "Average comfort."5.3 "
Beds were acceptable for 53%." -
4.7 "Bad amenities."4.6 "54% thought the
building wasn't nice ." -
4.0 "Rooms are not good."3.4 "66% said
rooms were dirty ." 2.7 "73%complained about the bathroom ." 0.6 "94% thought they werepoorly maintained ." 1.4 "86% foundproblems with the furniture ." 3.9 "61% hadproblems with the shower ." 1.0 "90% said thebathroom was dirty ." -
3.4 "Not very clean."3.4 "66% said
rooms were dirty ." 1.0 "90% said thebathroom was dirty ." -
3.0 "Horrible vibe."
Overall Rating
-
9.0 "Excellent breakfast."
-
8.7 "Great service."9.1 "91% found the
staff to be very friendly ." -
8.3 "Location is great."
-
5.5 "Average comfort."
-
4.3 "Rooms are not good."3.9 "61% said
rooms were dirty ." -
4.0 "Not very clean."3.9 "61% said
rooms were dirty ." -
2.9 "Horrible vibe."1.4 "86%
criticized the unstylish hotel ."
Overall Rating
-
9.0 "Excellent breakfast."
-
8.6 "Great service."9.0 "90% found the
staff to be very friendly ." 9.4 "94% thought theservice was very professional ." 7.8 "78% said thereception staff was great ." -
8.4 "Location is great."8.9 "
Great parking , according to 89%." -
5.7 "Average comfort."5.7 "
Beds were acceptable for 57%." -
4.6 "Bad amenities."4.5 "55% thought the
building wasn't nice ." 1.1 "89% thought thefacilities needed updating ." -
4.6 "Internet is poor."4.1 "59% said the
wifi quality was bad ." -
4.0 "Rooms are not good."3.3 "67% said
rooms were dirty ." 2.5 "75%complained about the bathroom ." 0.4 "96% thought they werepoorly maintained ." 1.0 "For 90%, therooms looked old ." 1.0 "90% foundproblems with the furniture ." 4.9 "51% thought thetv was sub-standard ." 3.8 "62% hadproblems with the shower ." -
3.4 "Not very clean."3.3 "67% said
rooms were dirty ." -
3.0 "Horrible vibe."1.3 "87%
criticized the unstylish hotel ." 2.0 "80%didn't like the unstylish hotel ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
8.0review from
We stayed at Hilton for 10 days in a junior suite, the room is huge! Especially by U.K. Standards! Very lovely staff. The hotel is being renovated, our window didn't open and our heater was stuck on high. They fixed it quickly by giving us a fan and sending maintenance first thing in the morning.
-
10.0review from
Lovely, comfy bed Expensive restaurant.
-
4.2review from
Relatively cheap Nice and helpful front desk staff Dirty & Run Down Very uncomfortable beds Hike to the train station
-
5.6review from
Pleasant spacious room, friendly staff, good buffet breakfast No hot water in the morning (shower cold, bath lukewarm)
-
3.7review from
Nothing actually.. Had 2 change rooms due bad bed..( after complaining twice) Next room was close 2 lift and could hear everything from people going past to even the lift beeping. Shower's Hot water was never hot even after turn temp 2 50..(in both rooms). Very Disappointed Shower nt hot even at 50. Had to complain twice about bed before anything was done. Every complaint should be registered ,address immediately if possible. Its all about customer service....It's the Hilton after all...
-
5.0review from
Convenient. Reasonably-priced. Lack of staff at Reception
-
4.3review from
Despite requesting non feather pillows and duvets due to an allergy, both were present on arrival. Finally resolved at 00.15.
-
4.7review from
I stay at the hotel at least twice a month it is convienient for London and Home Counties. On this occasion the room was not serviced I had to wait 40 minutes order a cup of tea in the coffee shop whilst the waitress just stood talking.
-
7.7review from
The hotel was central to my requirements for an appdeal hearing at Purley.
-
7.2review from
Excellent breakfasts Asked for single beds not available. Rooms not cleaned untill afternoon No clean cups. Staff had a lot of difficulty finding a room for us until 3.30.
-
6.4review from
Size of room,breakfast choice,good staff. The air-con did not work properly.Making the room too hot.
-
5.2review from
Hotel look very good
-
6.4review from
Price, £49 b&b Very slow service at bar, only one person to do drinks, take food orders, go to kitchen for the food and clear tables. Waited 15 minutes to be served.
-
8.0review from
We stayed at Hilton for 10 days in a junior suite, the room is huge! Especially by U.K. Standards! Very lovely staff. The hotel is being renovated, our window didn't open and our heater was stuck on high. They fixed it quickly by giving us a fan and sending maintenance first thing in the morning.
-
10.0review from
Lovely, comfy bed Expensive restaurant.
-
4.2review from
Relatively cheap Nice and helpful front desk staff Dirty & Run Down Very uncomfortable beds Hike to the train station
-
5.6review from
Pleasant spacious room, friendly staff, good buffet breakfast No hot water in the morning (shower cold, bath lukewarm)
-
3.7review from
Nothing actually.. Had 2 change rooms due bad bed..( after complaining twice) Next room was close 2 lift and could hear everything from people going past to even the lift beeping. Shower's Hot water was never hot even after turn temp 2 50..(in both rooms). Very Disappointed Shower nt hot even at 50. Had to complain twice about bed before anything was done. Every complaint should be registered ,address immediately if possible. Its all about customer service....It's the Hilton after all...
-
5.0review from
Convenient. Reasonably-priced. Lack of staff at Reception
-
4.3review from
Despite requesting non feather pillows and duvets due to an allergy, both were present on arrival. Finally resolved at 00.15.
-
4.7review from
I stay at the hotel at least twice a month it is convienient for London and Home Counties. On this occasion the room was not serviced I had to wait 40 minutes order a cup of tea in the coffee shop whilst the waitress just stood talking.
-
6.4review from
Size of room,breakfast choice,good staff. The air-con did not work properly.Making the room too hot.
-
5.2review from
Hotel look very good
-
6.4review from
Price, £49 b&b Very slow service at bar, only one person to do drinks, take food orders, go to kitchen for the food and clear tables. Waited 15 minutes to be served.
