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Free upgrade to Exec Room Bathrooms are I bit dated
The staff are welcoming and do there best to help. I did ask for additional towels which I never recieved and keeping a average room temperature was difficult tin the cold weather.
The buffet supper our bill was over charged!!!! the receptionist didn't know how long it would take to the airport The staff seemed to be working very long hours
Staff very helpful and pleasant. I was surprised to pay almost 40 British Pounds for an evening buffet. This would be very expensive for a group or a family of 4 or 5.
Good room, short way from railwaystation
Easy access to station, value and comfort for money and very friendly and helpful staff.
The two large beds. The slow reception staff and Jacuzzi was not in order when we went to health club (although we did go within an hour before closing)
the room, bathroom hot food stops at 10pm, would be better if this was later
Location, spacious rooms the isolation between rooms is very bad, my neigbours were very noisy all night long, that woke me up several times at night
Very comfortable, the food was so good, and the room was very nice. The staff were rude.
It was good value at the weekend rate and very conveniently located near to East Croydon Railway Station.
The flexibility and helpfulness of the staff - eg. Room service not normally provided, but an exception made when it was noticed that I was pregnant, and a meal was brought up to my room. A lovely gesture.
Nice reception area, great location, friendly staff who allowed me to book in 3 hours early The room was tired, carpet was very worn
The hotel is nice. The rooms are clean. It is close to the train stattion. It is a real value vor money.
Ridiculously comfortable beds, friendly service (especially the girl from Ireland with the long braids!), super clean, free coffee and tea. Doors to rooms slammed shut a little too easily
I do like staying at the Jurys Inn. I have stayed on two other occassions.
The price of the hotel. The price of the food in the hotel.
room was ok, basic standard breakfast area a bit on the shabby side (stained carpets and chair upholstery)
I have stated at the Jury Inn's on a number of occassions. I do like staying there. If I do go else where I do compare Parking is the only problem.
Its access to east croydon station and london Where do I start? The carpets were torn in my room under the beds and when you sat on the bed it went flying across the room. Not enough towles in the room only 2 for 3 people,when I asked for more we got them only for the cleaner to take them away before we got to use them,tv was not tuned in, we were there on holiday yet the cleaners knocked on our room door At 8 everymorning.the tables every morning were dirty yet the breakfast was ok but far to expensive for what u got. The staff were good.
location close to public transport shopping centre and high street clean and comfortable room with all mod coms no
It was a very pleasant stay and a lot better than I was expecting. Your staff were friendly and very helpful.
Helpful and friendly staffCloseness to train stationBreakfast included Shower barely warm enough
Clean, easy, comfortable, and outside London congestion. no
The staff we encountered were very friendly and helpful!
Good rooms, terrible locations of hotel! Locations was bad, meaning outside was really scary. Especially at night!
Hotel look very good
We stayed at Hilton for 10 days in a junior suite, the room is huge! Especially by U.K. Standards! Very lovely staff. The hotel is being renovated, our window didn't open and our heater was stuck on high. They fixed it quickly by giving us a fan and sending maintenance first thing in the morning.
I stay at the hotel at least twice a month it is convienient for London and Home Counties. On this occasion the room was not serviced I had to wait 40 minutes order a cup of tea in the coffee shop whilst the waitress just stood talking.
Size of room,breakfast choice,good staff. The air-con did not work properly.Making the room too hot.
The hotel was central to my requirements for an appdeal hearing at Purley.
Despite requesting non feather pillows and duvets due to an allergy, both were present on arrival. Finally resolved at 00.15.
Nothing actually.. Had 2 change rooms due bad bed..( after complaining twice) Next room was close 2 lift and could hear everything from people going past to even the lift beeping. Shower's Hot water was never hot even after turn temp 2 50..(in both rooms). Very Disappointed Shower nt hot even at 50. Had to complain twice about bed before anything was done. Every complaint should be registered ,address immediately if possible. Its all about customer service....It's the Hilton after all...
Relatively cheap Nice and helpful front desk staff Dirty & Run Down Very uncomfortable beds Hike to the train station
Excellent breakfasts Asked for single beds not available. Rooms not cleaned untill afternoon No clean cups. Staff had a lot of difficulty finding a room for us until 3.30.
Pleasant spacious room, friendly staff, good buffet breakfast No hot water in the morning (shower cold, bath lukewarm)
Lovely, comfy bed Expensive restaurant.
Convenient. Reasonably-priced. Lack of staff at Reception
All of the staff that we encountered were very friendly. Reception staff were helpful in responding to our requests for information and services. The spa facilities were clean and gave us an opportunity to relax. The hotel was well located for the nearby rail station, which made it convenient for a day trip to London. It was very good value for money. The only thing I would include here is the noise from outside traffic intruding into the room.
Very good value for money.Felt like staying in my house. None.
Shower facities, room warm, and adequate hot water. Parking facilities, no pre-warning that free parking was only from 5.00pm until 9.00am
I was running late for a wedding so was not able to check in until later that night. The hotel owner stayed up for me and was incredibly friendly and accommodating. The following morning whilst waiting for a taxi I had a great chat with Percy (the guest house owner) about his history and career as a saxophonist. Brilliant
Friendly staff, comfortable room Booking system could be improved
The owner was very helpful and friendly. The breakfast advertised when booking was not available.
The owner was the lovliest person I have ever met. The location was great close to station and buses and yet very quiet. One of the inconvenient was the breakfast not included in the price and you had to go out to get a breakfast . Also the room was quiet small.
If ur looking for a quiet cheap place to stay with an easy 17 min commute into london then stay here. The owner was helpful and pleaseant. No frills but the price was right. Was clean and tidy. No breakfast although it was advertised. No real drama though.
Close to the New Years party I was going to. Most importantly, very clean.... Heating had switched off when I arrived at 10:45pm Electric shower thermostat was too sensitive. Either very hot or freezing. Once adjusted it worked fine but it took me a long time.
Pleasant stay, comfortable room. Quite noisy guests upstairs.
Cheapest available No breakfast option (unusual for a guest house). Wifi didn't work in my room.
Het is een eenvoudig hotel. Onze kamers waren schoon, bedden waren goed. Prijs was in goede verhouding met kamers
Friendly, very clean & comfortable and being able to park was a bonus, extremely good value for money. Breakfast was greasy & cold, and our table was not cleaned from the previous people, we went down for breakfast at 9.30am, there were no other clean tables available.
Easy access to the tube Car park, could be cleaner, third floor room and no lift, no jaccuzzi
The staff was friendly; I had a parking space; the immediate access to the tube (Central Line) and main roads for a quick get-away; the use of the WLAN; the English Breakfast; the room was clean; the bed was comfortable; the easy access from London-Stansted airport. Overall, I had a really nice stay and would come back anytime. That the bed rolled away when leaning against the wall to watch TV (just a minor thing that can easily be fixed by a stopper).
the room was clean, there was no hassle at reception everythig was in place. the room smelled a bit musty it needed airing especially as they knew guests were coming in.
The hotel was situated close to the venue we required. The hotel room was tired, dull and not all together clean. The room was booked as a double but we recieved a room with two single beds pushed together with 2 single duvets instead of a double.
The location is good, very near to the tube station. Rooms are satisfactory according to the price. The staff on the reception was too rude and asked for full payment at arrival, although this was never mentioned earlier. We stayed there on the weekend and the music of the local pub was too annoying and we were not able to sleep
it was good for the money. i didn't like the tiny bed
Very conveniently situated, close to tube trains, buses, shops and restaurants. Greatest boon for me was having a car park. Stayed on a very warm Saturday night, and was unable to keep the windows open because of the noise from the cocktail bar and night club.
Great value and breakfast included in the rate.No aircon but windows opened OK. No parking available in hotel grounds - forced to park in public car park 500 metres away. Because windows opened for air the traffic noise was quite audible as room face the main road!
The Apart-hotel concept is very good value for money. clean overall but attention to individual rooms necessary Bedding and towels require changing regularly and not upon request. replenishment of items require regularity My room was on the high street which was annoyingly noisy
Extremely friendly and helpful staff. Free internet access. Great to be have my own cooking facilities and access to laundry facilities. Well located near Tesco Express and plenty of restaurants. Certainly had everything you need but at very basic standard - so definitely not for the traveler who desires luxury. A good fifteen minute walk from East Croydon train station so travelers with luggage may prefer to get a taxi.
Excellent value, and great to have flexibility to cook and come and go as you please
Staff were pleasant and helpful. One slight problem I had was sorted out very quickly The situation. It was in a very run-down part of Croydon, and also much farther from the station than I had been led to believe from the publicity
Our room was comfortable despite of the broken window. And the treatment of the receptionist was good. The window was broken, but we had heating
No good points Everything, dirty, smelly just awful
Self contained, had table with good lighting to sit and work at
It was clean and comfortable. The staff was very helpful. A good location if you need to stay at East Croydon. Good offer of pubs and markets. It was too far away from the station so you have to walk a lot. When you are tired its not so much fun. Not a good location if you are planning to go to Central London or Wimbledon daily.
Breakfast was very good Time for breakfast was not long enough. I was there on holiday and didn't want to be having to get up early every day
There was a single room available which was spacious for my needs, it had everything to hand and it was quiet and warm. The decor like the hotel is rather dated, but this is reflected in the price.
Poor level of decor and outside space neglected
I only stayed for one night. The staff were friendly, the room was clean and comfortable. I didn't look for anything more. Nothing worth mentioning.
Excellent car parking, friendly staff, nice breakfast Room rather scruffy, shower tray heavily damaged, shower screens showing signs of mould.
reception staff very helpful and friendly breakfast is poor and the staff are rude
Clean, staff polite, if non conversational. Breakfast was about the poorest i've ever known Toast, ham and packet cheese. That was it Coffee was excellent, and plentiful, as was orange juice
free car parking, most of it, not 15mins to central London, every floorboard squeeked, paper door Nos,
Free car park, clean, warm room with tea/coffee making facilities, iron and ironing board, hair dryer, t.v., phone. An exceptionally good value for money hotel in a very convenient location. A selection of four sink/ bath plugs in a clean and well lit bathroom! We have stayed at this hotel several times now and for a budget priced hotel, it really can't be faulted. There was no lift and we were on the second floor, quite a struggle up the many stairs with heavy suitcases. The continental breakfast, although adequate for myself and my husband, might be considered by some to be a little meagre.
24hr check in desk and convenience of location Noisy neighbours! Walls could do with being better insulated.
nothing main entrance looked good room no 112 was right down in the basement very small and dirty would not even have a cup of tea there,4oclock in the morning the alarm went off triad to phone main desk phone not working fire escape out side our room had a big lock on it went to main desk to ask what was happning he said it smoke alarm dont worry we pack up and come home very tird and with the hump
Clean and decent enough for a for a cheap one-night stay. Easy connection to Gatwick (10 minute bus journey to East Croydon and then 15 minutes on the train). A bit dingy in terms of decor.
polite staff, plenty to eat for breakfast
This hotel was ideally located for our reason for being in London which was to visit a relation on hospital admission across the road. Easy shopping and good transport connections were bonus. Less than optimal breakfast arrangements & choice.
Very friendly and helpful staff. The breakfast was super. The room was very small and the bed was hard.
Okay hotel. Busstop with lot of buslines outside the hotel. Quick and easy to go to trainstations in Croydon that has good comminication with Gatwick airport and the rest of London. There are som unnessesarry minor faults around. That gives a shabby impression. The hotel should employ or hire a caretaker that could fix minor faults in the rooms.