Cons (-) I didn't find toilet paper and shampoo in the room.
3 stars
Hotel Cuenca
Overview
This classical hotel in downtown Cuenca is 4 km from Mariscal Lamar Airport, and 100 metres from the cities financial centre. It is filled with vintage furniture and crystal chandeliers, and offers free Wi-Fi. Rooms at Cuenca Hotel have warm yellow and red décor with fresh flower arrangements. All are equipped with LCD and cable TV and have private bathrooms with 24-hour hot running water. La Gracia restaurant and bar serves regional Cuencan specialities, and a selection of fine South American wines. A breakfast buffet with croissants, jams and natural juices is served daily. Guests can enjoy a classic game of billiards and table football in the English-style games room. A business centre is available, and guests can book tickets and city tours at the tour desk.
Amenities at Hotel Cuenca
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- Private check-in/check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
Dining
- Packed lunches
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
General
- Executive lounge access
- Family rooms
- Hardwood or parquet floors
- Telephone
- Storage available
Bathroom
- Shower
- Hairdryer
- Toilet
- Private bathroom
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
Things to do
- Gift shop
- Board games/puzzles
- Game room
- Pool table
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Parking and transportation
- Airport shuttle
- Shuttle service (additional charge)
Bedroom
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Family friendly
- Kids meals
- Indoor play area
Accessibility and suitability
- No smoking
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Hotel Cuenca
8.4
Very good
955 verified ratings
Wonderful
425
Very good
178
Good
185
Okay
72
Fair
54
Mediocre
19
Poor
22
Summary of reviews
Guests say
Guests appreciated the great service and breakfast options at the hotel, highlighting the accommodating staff and convenient location. However, there were complaints regarding cleanliness, missing amenities, and noise levels, which detracted from the overall experience.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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Score by provider
8.4 out of 10
656 reviews
7.9 out of 10
2 reviews
5.7 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's location?
The hotel is very well located downtown, close to the historical center and within walking distance of Parque Calderon and Cuenca Cathedral.
How is the cleanliness at the hotel?
The hotel is known for its cleanliness, with guests frequently mentioning the clean rooms and the helpful and friendly staff.
What are the common concerns about the hotel's amenities?
Some guests have mentioned that the soundproofing is poor, and there is no elevator in the hotel, which may be inconvenient for some visitors.
What are the highlights of the hotel's staff and service?
Guests have consistently praised the very friendly and lovely staff, highlighting their helpfulness and charisma.
When is the best time to visit the hotel?
The high season is in February, and the low season is in June. Visitors can expect a bustling atmosphere during the high season and potentially more availability and quieter surroundings during the low season.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the nearby attractions such as Parque Calderon and Cuenca Cathedral comes highly recommended.
Consider Low Season Travel
If you prefer fewer crowds, consider visiting in June, which is the low season. This could provide a more relaxed experience and potentially lower rates.
Be Mindful of Noise
Some guests noted that soundproofing is poor, so light sleepers may want to bring earplugs or request a quieter room.
Check for Room Amenities
Guests appreciated the comfortable beds and spacious rooms. However, some mentioned that certain rooms only have interior windows, so if natural light is important to you, be sure to inquire about the room's features before booking.
Be Prepared for Parking
Keep in mind that there is no on-site parking available, as mentioned by some guests. Consider alternative parking options in advance if you plan to arrive by car.
Verify Booking Details
Some guests reported discrepancies between the booking price and the amount charged at check-in. It may be advisable to double-check the booking details and clarify any additional charges before arrival.
Embrace the Central Location
Many guests praised the hotel's central location, making it convenient for exploring the historical center and nearby attractions. Take advantage of this prime location for a more immersive experience.
Engage with the Friendly Staff
Numerous guests highlighted the friendly and helpful nature of the hotel staff. Don't hesitate to seek their assistance for recommendations or any concerns during your stay.
Consider Alternative Dining Options
While the on-site restaurant received positive feedback, it's worth noting that it may close between meal times. Exploring nearby dining options could provide more flexibility for your dining preferences.
Be Mindful of Room Conditions
Some guests mentioned issues with room conditions such as mold and cleanliness. It may be beneficial to inspect the room upon arrival and promptly address any concerns with the staff.
Location
Borrero 10-69 Y Gran Colombia, Cuenca
What's nearby
- Parque Calderon254 yd
- Cuenca Cathedral355 yd
- El Cajas National Park6.2 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel Cuenca
Low season | June |
|---|---|
High season | May |
Average price (weeknight) | $61 |
Average price (weekend night) | $48 |
When to book a room at Hotel Cuenca
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hotel Cuenca
FAQs when booking at Hotel Cuenca
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See most recommended stays in CuencaGood to know
Value for money | 8.2 |
|---|---|
Distance to city center | 0.3 mi |
Nearest Airport | Cuenca |
Distance to airport | 1.3 mi |
Everything you need to know for your stay in Cuenca
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