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Nice location. Quiet and clean hotel.
The hotel was very nice and in a great location. Nice size room and loved the balcony! The staff were very nice! It needs Maintenance Care.The pool and hot tub had alot of grime on the side wall. There was not enough water in the Hot Tub to even get up too the skimmer/filter line! Which means the water is not even going through and being filtered. It was dirty!
The staff was fantastic. Very friendly and helpful. The room was clean. I would like to suggest a recliner or comfortable chair in the room. Tricky getting the fridge to work as it was connected to a light switch. Breakfast would be nicer with yogurt or fruit. just sweets and carbs.
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Location. The staff needs help on customer service. They are very verbally combative and rude when not provoked. They did not feel like we were welcome.
location deadbolt on room door broke morning coffee not fresh and milk was sour @ 6:30
The staff was friendly, helpful, and attentive. Room was clean. Pool area was ok. The continental breakfast was not worth the time. 25 people in pool area and staff brought 7 towels and no more after that. We watched a family use another family's discarded towels out of desperation.
Pool was great for kids (though I didn't bring any). Really has some interesting features. Water-slides and all sorts of fun decorations. Other hotel decor was tasteful, northwoodsy feel. I think the breakfast was a little underwhelming, but not bad. More juice options would be better.
The double slide in the pool was fun for the kids. The front desk people were not friendly. The room was not clean.We found coins and a busness card under the bed. The shower was dirty. There was 2 face cloths for 4 ppl. The mini fridge did'nt work. The linens were wrinkly and the bedspreads were worn.
Architecture, availability of a pool. Cancellation policy seems unreasonable. Faced with a medical need, we had to call short the stay and staff was unable to consider any type of refund. Very small breakfast space. No real fruit at breakfast--even the juice tasted like a Tang mix.