Cons: "Plane was dirty, messy floors. Makes me question other cleaning procedures. Plane only had 8 empty seats which during these times is insane."
Pros: "Really enjoyed my conversation with Ron and the Southwest gift he gave. It was a fun journey today and a great way to end my holiday!"
Cons: "We waited quite awhile after boarding to get passengers bags on the plane before takeoff. They should’ve waited on the bags before boarding if it was going to take that long."
Cons: "We were late because we kept circling the airport. Don’t know whose fault it was but we were 45 minutes late."
Pros: "This is how flying on a budget should always work."
Cons: "It was all good at this price point."
Pros: "Crew was funny and had a sense of humor, especially regarding the safety instructions."
Cons: "Free Wifi. Paying for it is silly as ticket prices are expensive anyways."
Cons: "Plane was late coming in so we were late leaving."
Cons: "I always miss drink service when it's not there."
Pros: "The idea of no checked bag fees, no extra fee for reserving a seat, no change fees for tickets."
Cons: "Our flight was an hour twenty minutes late in taking with no weather issues and no explanation."
Cons: "Ground staff was rude to me. I was trying the self check in and got the bag tags. I just asked the lady at the counter to help me but she got annoyed."
Cons: "Nothing... great flight, uncrowded flight, plenty of extra seats to stretch out. Seat were very comfy and spacious which I loved even got a full can of soda unlike the usual half a cup and done lol. Would definitely fly Jet Blue again and prefer also. Way better than the other carriers."
Cons: "JetBlue is awful. TVs don’t work. Staff isn’t friendly"
Pros: "Jet blue flights seem generally good. Like the WiFi access to be Able to use flight time efficiently."
Pros: "Yes the crew was great."
Cons: "It was a short 2.5 hr flight. Jet blue provided packaged snacks and a soft drink at no additional charge. Other airlines charge for everything. A carry on and a handbag were also allowed which others don't. The seats are leather and have more room. Seems Jet Blue is the last one of those traditional airlines giving more for your money. Thank you Jet Blue ! I am sold."
Pros: "Crew was amazing. It was the pilot’s last flight before retirement, so it was fun celebrating with him and the crew. Seats were comfortable."
Pros: "Crew was courteous and gave constant updates in regards to any delays."
Cons: "Flight was delayed and there was congestion prior to take off. Not sure there was anything that could’ve been done."
Pros: "Comfortable seating with lots of legroom; clean; ease of boarding and de-boarding; on time; nice variety of entertainment available ; everything was timely!"
Cons: "Some of the channels on the direct tv were not available throughout the whole flight; one flight attendant was not very friendly (she wasn’t rude either)."
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Cons: "JetBlue's livery is really beginning to show its age. The entertainment screens flicker and flash and the once-luxurious leather seats appear worn. The crew is still great, as usual, and our flight in general was excellent."
Pros: "The crew was ok."
Cons: "We wait too much, at least someone should have told the reasons for the waiting."
Pros: "The flight from EWR to MSP was extremely quiet. No loud engine noises."
Cons: "We were vert disappointed at the Newark Airport - the Delta Club was closed and there had been no notification prior to arriving at the airport. I certainly missed that early morning coffee."
Pros: "Precautions taken appropriate"
Cons: "Environmental controls, it was a little warm. Seats seemed more uncomfortable than usual. Air vents, lights, too far from aisle seats."
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Cons: "The snacks were limited. They only had cheez-its and no cookies."
Pros: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Cons: "My screen wasn’t working. It would have been great if it was."
Cons: "An officious crew who said they had a 'seat belt detector' to tell if people's seatbelts were fastened. A late flight... with lies about the reason for the delay."
Pros: "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Crew did a great job communicating what was happening while we were delayed"
Cons: "Compensation for our time or schedule mishaps."
Cons: "Well, you could have felt that when there is an unprecedented pandemic illness and federal guidance against travel that you don't doubly penalize customers who (1) cannot travel due to the extraordinary public health crisis of COVID 19 and, (2) are devastated that he cannot celebrate his best friend's 40th birthday despite being the thing he looked forward to for months and would love to use a travel voucher in the future when this whole thing eventually blows over. Imagine what your company could gain by being good."
Cons: "Delays could have been communicated better. My overhead light wasn’t functional."
Pros: "Check in was fast, didnt interact with any staff! It was great."
Pros: "Super quick boarding"
Cons: "The flight was delayed at take off and at deplaning and we were never told why or even that we were delayed. We just sat there"
Pros: "New plane, very comfortable. Crew handled weather delay well."
Cons: "EWR Terminal B3 has the worst TSA capacity I’ve seen in a long time - understaffed, no TSA PreCheck (& no option to go through a different security check point), resulting in very slow lines from inadequately shepherded inexperienced international travelers. I won’t take Sun Country again thru’ EWR"
Cons: "No inflight entertainment. No free snack. $40 for a carry on!"
Pros: "The crew was great!"
Cons: "I had to take a bus from my gate to the plane from the new D21-26 gates."
Pros: "It landed early."
Cons: "Some complimentary snacks. No extra fee for online check-in. It’s cheaper to you to allow people to check themselves in online than make people check in at the desk that was woefully understaffed. Made it a terrible experience for all"
Cons: "Flight was delayed for five hours with no communication from sun country reps"
Cons: "Terrible delays. Charged me $400 for canceling the flight although it’s their mistake for delays. Then i booked Sun Country flight and didn’t make it. They harmed me $200 and gave me vouchers. Spent $1600 in one day to make it to my destination. Horrible experience."
Cons: "Nothing--everything was great--perhaps the best service I've ever received."
Pros: "The crew was super nice, they offer me to change my seat to fly with my sister."
Cons: "The pilot"
Pros: "Crew were amazing"
Cons: "WIFI please for the god sake it’s a transatlantic flight"
Cons: "Your seats are too small, but we know the airline industry is not gonna do anything about it."
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Pros: "Flight was mostly empty and it’s a short trip."
Cons: "Flight was delayed several hours due to an issue with the plane. Didn't get to our destination until close to 2am."
Pros: "Crew was professional and accommodating, everything went smooth and quickly"
Cons: "I paid extra for an emergency exit seat. The seats in the row were visibly different from ones nearby -- the seat padding was gone (felt like I was sitting on a board) and the seat bottoms slanted down producing a feeling of sliding out of the seat."
Pros: "Entertainment options were great"
Cons: "Crew (one member in particular) was rather short and rude to passengers who may have been unaware about the device holders on the back of seats. These are new for some. Use it as a teachable moment."