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Staff was rude, borderlining on hostile. I was treated like I was an inconviencne to the staff for purchasing a ticket. Seats were shot and not comfortable and gave everyone a very hard flight. Try training your staff.

Unexplained delays. Then finally someone says the pilots haven't arrived. They still decided to board us, but apparently they couldn't turn on the air until the pilots arrive, so we cook in there, not knowing how long this will go on. Finally, the pilots arrived. Air turns on, but still we wait. And wait and wait, all the while Spirit sends me a total of FOURTEEN delayed takeoff and arrival emails. As if I couldn't already get the gist sitting on the plane waiting waiting waiting. Finally, we get rolling, but never is there any acknowledgment that we've been waiting or that they're sorry for the continued delays or something nice yadayadayada. Last Spirit flight I'll take.

Service is tribble and I don't have a any plan to fly to frontier

You have to pay for everything. Tried to charge me for a computer bag coming into plain although we are allowed one person item I should be comped flights. Due to this horrible experience.

Requested for wheelchair assistance but none provided?!!

No food or newspapers.

The next time I'm going to drive to Chicago to save $500.00 or more on my trip to South America or use a different airline.

Departure time

The terminal the airline was horrible the boarding protocol is ridiculous as are the clientele of such an inane company. One world forever.

Besides the cost being too high once you check in, the seat was too small.

Only 30 passengers on a B737,haven't seen that in many many years

Crew and how fast the flight was.

Baggage fees, seat comfort, temperature of plane,

That I'll never have to fly with Frontier again.

Customer service Lost bag Comfort Fees

The Pilot took a few minutes to come back to speak to everyone on the PA. He made everyone laugh and feel relaxed. What he did that made him REALLY stand apart from all other pilots I have had was he asked all the Veterans to raise their hands. Followed by the Firefighters and Police thanking all of us for our services. Being a Veteran myself I appreciated the Pilot for taking time to recognize the service of others. Keep that guy around. Fantastic crew all around.

I got where I needed to be.

The plane was old and delayed.... Again. The boarding crew seemed to think that add on fees are funny. The in flight crew seemed to be on vacation. The cockpit was opened several times DURING the flight. All in all it was as if the whole thing is was a joke..... A little unsettling in our current times.

The crew is friendly and courteous.

I don't like not being able to sit with the person I am flying with unless I pay extra money.

My God what an excruciating 3 hour endeavor. Kicks, screams, and all in the awful pitch of a little brat. Kid wouldn't sit down and wouldn't shut up. Flight was full so when I asked to move there were no other options. In all of the flights of my life, by far the worst experience.

Price

My checkin and boarding went smoothly and they got me to my destination without any issues. This was largely due to my online checkin nearly 24 hours in advance, preprinting my boarding pass and being at the gate ready to board 45 minutes prior to scheduled boarding with my small personal bag in tow. Seat was reasonably comfortable for my 2 hour flight.

Late boarding in spite of being there early. Outrageous prices for any comforts that should be considered standard. If you check a bag, $35 if you purchase it online prior to your flight. Standard carry-on bag is $40 if you prepurchase or $100 at the gate. Many airlines allow at least one carry-on as part of your ticket purchase or charge $20-$25 for the first bag. Would you like to pick a seat? seats with more legroom are anywhere from $12 - $200 and just selecting a standard seat can cost up to $50. Snacks are purchase only at $3.50 for a small snack or a non-alcoholic drink. It's definitely a no frills airline.

Don't like your website - too busy and hard to check-in and get baggage.

Nothing

Seemed like a good price until I booked and then had to pay for add on such as a carry on piece of luggage. They also gave a sales pitch onboard about "their" credit card. Seats were crowded and uncomfortable. The flight attendants seemed as if they would have rather been anywhere but helping passengers. Both flights were late not due to weather. After booking this flight with all of the ad ons, I found I could have flown Sun Country or Delta for less - and next time I will use another airline.

Clean roomy plane. Comfortable seating. Polite helpful professional flight attendants. Smooth ride. Easy on and off. Ontime!

Only water offered complimentary. Charging for a carrying bag. Charging for an early seat selection.

Getting told we changed gates, then delayed, then gate change again, and delayed again. Didn't seem like anyone knew what was going on and being delayed that much messed up my next morning plans

nothing

This was without a doubt the worst flight experience of my life. The flight was delayed over 8 hours, forcing all travelers to sleep in cots until 3:30am because there was no pilot available which seemed absolutely ludicrous, especially considering the fact that it was not the only AA flight to Minneapolis that didn't have a pilot. The gate staff could have cared less about the extent to which we were all inconvenienced by this...and there was no option of compensation available except for a measly voucher for dinner at 12pm after all the restaurants were closed. I spent hours on the phone with "customer service representatives" and they also had nothing to offer in terms of vouchers or any form of polite compensation for this HUGE inconvenience. Needless to say, I will not be flying American Airlines after being treated like this.

Everything went well and was on time

We landed in Msp and waited 1 hour for our hate it was horrible!!

Same as above but I missed a whole day with my relatives at the lake :(

My flight was canceled.

Flight was very quick and comfortable once we took off.

Delay once boarding was finished with a long taxi period. Plane was over-fueled and had to be defueld while we were already seated.

The price was great

The inability to choose a seat without paying a premium price left me in the last row without a reclining seat. I'm 6'3" and those seats should be considered torture

Two hour delay due to mechanical issue was a showstopper.

Hospitality, service, flight, and crew!

Pretzels