Good
7.0
Pros:
Breakfast food was very good. Close to Mall, that was great.
Cons:
Staff need development of problem solving skills to deal with large number of diverse guest.
Good
7.0
Pros:
The comfortable feeling and the awesome breakfast.
Cons:
Long wait for elevators.
Excellent
8.0
Pros:
near beautiful wildlife area where we had a super mornings walk
Cons:
location and design
Good
7.0
Pros:
really really nice place to stay
Cons:
the tub was stopped up all 4 night and housekeeping is very slow at bringing us things that we need
Mediocre
3.0
Pros:
The location to the interstate is great. Easy to get to the hotel. Morning breakfast is nice.
Cons:
We were woken up at 3:20am due to a 10person brawl in the hallway of the hotel. When I called the front desk they had the police on their way. I was concerned for my kids and my safety. Not the same hotel as in years before, not sure I would go back.
Excellent
9.0
Pros:
very nice breakfast great staff
Cons:
the restaurant food was not as goods as expected we the chicken wings which were hard and salty and the soup dujour not good
Excellent
10.0
Pros:
We loved everything about our stay here. It was beyond our expectations, the rooms were well cleaned and stocked, they had plenty of staff to achieve all necessary needs. They cleaned throughout the day, pool was cleaned a couple times during each day, breakfast was amazing. We loved it and recommended to anyone who decides to visit this area.
Cons:
I don't have anything negative to say or dislikes about this place, usually parking is an issue but there was plenty of that even with the hotel being fully booked. We loved everything about this hotel.
Excellent
10.0
Pros:
The staff was super accommodating.
Cons:
Toilet was not working properly
Excellent
8.0
Pros:
Location was great, hotel was nice & staff was helpful and friendly.
Cons:
The pool was very dirty. Went down 40 minutes before closing and it was jammed packed, teenagers playing football in the pool even though it was crowded. Young kids swimming in the hot tub. When the jets stopped the hot tub also looked dirty. Scum on top.
Good
7.0
Pros:
The space in the room
Cons:
There was actually no way to have air circulating, we had no thermostat where there should be one. Room was very hot
Excellent
10.0
Pros:
Breakfast was fantastic!
Cons:
The parking charge was an unpleasant surprise. They charge enough already.
Excellent
10.0
Pros:
Everything was great. I’ve never seen a hotel clean as much as they did here. They are well staffed, attentive, communicative, and overall kind. the buffet food was a great variety and fresh. The pool and hot tub was regular cleaned about 4 times a day. we had a great experience.
Cons:
I have nothing negative to say.
Excellent
9.0
Pros:
Awesome cook to order omelets!!
Excellent
9.0
Pros:
I loved the suite layout, large TVs, Comfy beds, stylish decor and furniture, great towels. The breakfast was the best complimentary hotel breakfast I've ever had!! AMAZING!! Will definitely stay again!
Cons:
The pool was quite small for the size of the hotel. The bathroom was shoehorned into the corner of the room, had a tiny door and was quite small altogether. The table in the room and the pull out bed could have used better cleaning.
Excellent
8.0
Pros:
the Staff was friendly
Excellent
9.0
Pros:
The proximity to the mall and the highways. The absolutely delicious breakfast buffet. The service of the staff.
Cons:
Our first night there-we had a problem with our room it was very loud, cold and breezy. Talked to front desk and they sent someone up to fix the window and put back on its track and secure it. Much quieter, warm and cozy. The comped us 50% for 1st night.
Excellent
10.0
Pros:
Breakfast was awesome! The hotel staff checking in with us, via text, was great! I was able to request extra towels, etc while we were out and about.
Mediocre
2.0
Pros:
The location was great. Very clean. Breakfast was delicious. the updates to the décor they have made a very tasteful and pretty.
Cons:
Our room was 76 degrees and humid the entire time we were there. There was nothing the staff could do, the entire hotel either runs their furnace or their a/c so there was no way to cool our specific room. They brought us a fan and that did not help.
Good
6.0
Pros:
location
Cons:
Schuttle service from airport did not meet time quoted. Reception hour is below expectation. Restaurant prices are too high ($7.00 for 2 glasses of Pepsi -too much). Rooms are nice. Breakfast was good.
Excellent
10.0
Pros:
The rooms were big and the beds were comfortable. The breakfast was amazing!
Cons:
You have to pay for parking. The fact that you're already paying for rooms, not sure why you have to pay extra for parking.
Mediocre
3.0
Pros:
The shuttle was prompt and nice both too and from the airport. The parking situation was disorganized and confusing.
Cons:
Super crowded on a Saturday night, with kids running everywhere. Trash bins overflowing In halls. Service in the restaurant was really slow. The hotel was understaffed. The toilet in was not working and a light bulb out in our room and no one came to fix.
Excellent
10.0
Pros:
Everything was great. Room was spacious, breakfast, restaurant and happy hour was enjoyable and a nice surprise. Shuttle service takes you to Mall of American and airport, so it's the perfect location. It's even within walking distance to the Mall!
Cons:
One of the drivers early in the morning was slower than we needed and missed our standby flight and wish they had shuttles more often, but otherwise, overall it was a great experience.
Excellent
10.0
Pros:
Location yo the airport and great breakfast
Cons:
Room was on the side by the train so kind of loud really early in the morning.
Mediocre
2.0
Pros:
Big rooms.
Cons:
Hot tub was cold. Over crowded with kids. The Hotel was dirty. Seemed understaffed. Exercise room dirty, tv did not work. Overall bad experience.
Okay
5.0
Pros:
Their shuttle
Cons:
Bedding was wrinkled and did not smell fresh and clean.
Okay
5.0
Pros:
Staff at front desl was friendly.
Cons:
Drove into the parking lot with with my son-in-law and 7 yr old grandson and were overcome with the smell of marijuana and young teenagers running around the parking lot at 11pm, we felt unsafe. Two males were trying to kick in the door next to our room.
Good
7.0
Pros:
Good location
Cons:
The bathtub drain was very slow when taking a shower.
Excellent
10.0
Check in was quick .(I work the front desk a hotel myself). The King Suite is very spacious and well cleaned and equipped. Plenty of parking and just a beautiful hotel altogether. Love it!
Okay
4.0
Pros:
Location and suites
Cons:
I didn¿t have hot water
Poor
1.0
Pros:
Breakfast
Cons:
Staff, phone did not work in room, ice machine did not work
Good
6.0
Cons:
Patio door stuck. Old technology. Access panel for plumbing in the shower was hanging down. The smell in the bedroom was bad. Had to spray the room with my body spray. They call the king suite the best. But it seem like every other room is the same.
Okay
4.0
Cons:
Online it said there would still be a hospitality hour which includes drinks and many snacks, like it has been for years and years prior. This time we literally got a bag of pretzels. There were many kids in the pool without supervision and inconsiderate.
Poor
1.0
Pros:
The fact that we didn't stay there. Their customer service is horrendous
Cons:
Everything. The employees are terrible, they should learn to treat people. There are tons of options for hotels in the cities.
Good
6.0
Pros:
The cleanliness they definitely have to do better with the breakfast long lines to get meat the used to have two pans on the buffet sausage and bacon.
Cons:
They changed the breakfast buffet with no meat and you have to wait in long lines it's not worth it.
Mediocre
2.0
Pros:
Close to airport.
Cons:
Rooms are outdated. Small bathroom. Very noisy. Overall bad experience.
Mediocre
3.0
Pros:
Being so close to mall of america.
Cons:
The worst pillows ever. Could never get a good night's sleep.
Good
7.0
Pros:
The room was spacious and clean. Great breakfast and cocktail hour. Restaurant food was delicious!!
Cons:
phones in room didn't work. Had to walk down to restaurant to order room service. I asked for maid service 2 days into my stay, no one removed trash & dishes from my room so I set them outside room. They were still there when I checked out 1.5 dayslater
Good
7.0
Pros:
Clean, well decorated, free breakfast, nice hotel I would recommend.
Cons:
No
Okay
5.0
Pros:
The pool
Cons:
The staff is lacking in communication skills with each other
Poor
1.0
Cons:
The rooms sliding door was open upon arrival and was stuck open. When went to fromt desk they were on their personal cell phones playing on instagram. They came with crowbars to close it. The bathroom shower handle fell off the wall and hit my 10 yr old.
Okay
4.0
Pros:
The best thing was the breakfast staff. They were hyped up for the day and were incredibly friendly.
Cons:
Hotel management and hotel staff have no communication at all. They don't know what's going on half the time.
Excellent
9.6
We were in-transit and just needed a place to stay for 1 night. Staff was incredibly friendly (shout out to Jose!), bed was extremely comfortable, and water got hot quickly and had great pressure. The only negative was the ring of the mass transit. Would be great if there was a way to have white noise to mask that nuisance.
Okay
5.0
Pros:
Room service Food was great. Everytime I requested anything from the front desk it was brought to my room expeditiously. The shower was wonderful. The hotel offers breakfast included in the hotel fee.
Cons:
The breakfast however was cold and not tasty. It snowed and the hotel did not clean the walkway for the guest. Children were tracking water from the pool into the elevators. The room decor was dated. Not enough cover on the beds.
Okay
5.0
Pros:
Breakfast was good.
Cons:
There was throw up in swimming pool, staff was pretty rude upon arrival, and our bathroom was dirty
Poor
1.0
Cons:
The price listed is not what I was charged
Mediocre
2.0
Pros:
The cleanses of the room
Cons:
Noisy at night, staff knocked on door continuously for unnecessary reasons, heat didnââ¬â¢t work
Good
7.0
Pros:
Nice hotel. Happy hour was great. Room was good size.
Cons:
Breakfast was cold. Front desk was short staffed. Pool setup was understandable vut not great.
Okay
5.0
Pros:
I liked the location and how the hotel looks like.
Cons:
The receptionist was not friendly and welcoming. The room has old doors. The tub in the bathroom is old and caulked up badly. The toilet is old. Breafast was lousy and the kitchen staff was overwhelmed, and some of them were not nice. The Pool is too smal
Okay
4.0
Pros:
Beds
Cons:
Powdered eggs
Good
6.0
Pros:
Convenient location, clean.
Cons:
Staff wasn't the friendliest nor timely. Clocks in the room were set to the wrong time AND they lock the controls to change the time so this made it useless. Clumsy bathroom set up. To open the door it completely blocks the shower.
Poor
1.0
Pros:
The staff making breakfast were friendly
Cons:
There was dried blood on a pillowcase.the staff was rude. We could not get in to the pool it was "booked".at night people were very loud. In the morning there was a loud police incident. We did not feel safe.
Mediocre
2.0
Cons:
There was dried blood on a pillowcase.the staff was rude. We could not get in to the pool it was "booked".at night people were very loud. In the morning there was a loud police incident. We did not feel safe.
Poor
1.0
Pros:
Honestly I guess I would say the breakfast was alright. But I definitely did not bring my kids and my family to a hotel for a breakfast LOL We feel so disappointed and cheated, worst experience ever, if I could list the details I would but it wont fit all
Cons:
Absolutely Disgusting rooms, Lazy hotel staff, Unexpected hotel fees were given to us before getting our keys and then it was more than both of our hotel rooms all together, nothing was as described about the hotel and looks so outdated. Kids hated it :(
Poor
1.0
Pros:
The hotel was horrible. One of the worst experiences, and quality especially from a Hilton. Everything was old and dated. The carpet had red blood stain, I have video to prove it. It look so gross and unpleasant. The staff did not care to assist.
Cons:
One of the worst experiences, and quality especially from a Hilton. Everything was old and dated. The carpet had red blood stain, I have video to prove it.It look so gross and unpleasant. The staff did not care to assist. No staff upon arrival, bad svc!
Poor
1.0
Pros:
Nothing
Cons:
Air in hotel was insufficient. Room temp was 84 degrees the entire stay. Asked staff for assistance and front desk agent was rude and told me to deal with it.
Poor
1.0
Cons:
I didn't realize I had booked a handicap room. The toilet was loose, the faucet was broke. We had to hunt for the towels etc. and found in closet in bedroom. Not a good experience.
Excellent
8.8
Pros:
Great location. Nice having a made to order breakfast.
Cons:
A couple of days housekeeping forgot about us. During the week there was renovation going on and it was very noisy. Not much one can do about that though.
Mediocre
2.0
Pros:
Location to the airport.
Cons:
The room size was great and fit our family of six. However the pull out practically had springs shooting out, the interior walls were thin enough to hear the lobby music until the bar closed. Restless night before a 6:00 flight.
Poor
1.0
Pros:
Wanted to check in-They said I didn't pay and requested another payment-made it-then went to another person and showed my receipt from you-and they did say you had pay-the 1st person just laughed and said well you will just have to pay twice-not nice.
Cons:
Internet very difficult to access -Halls full of orange peels and debris-I am not broke but hate to get taken so did not like the 15.00 hamburgers at the cafe. Big jar for tips at the reception-guess OK -but not like the old Embassy Suites-would not stay
Mediocre
2.0
Pros:
Evening reception and breakfast.
Cons:
Rooms still had garbage in them, fixtures were hanging off the wall, couldn't close the sliding glass door to outside. Took security over an hour to come to the room and I had to fix it myself. Not impressed with this place.
Mediocre
2.0
Pros:
The room was clean
Cons:
There was construction going on inside the hotel so it was Noisy as Hel! And ear plugs didn't help with noise. It was hard to think and work and take a nap. I would not stay there again. I was also charged 25 dollars extra for checking in early.
Okay
5.7
Pros:
The room was nice and the bed was comfortable
Cons:
There was no mention of the hotel doing a serious remodel. This caused the entire entrance to become packed with people and the center of the building is one giant construction zone.
Excellent
9.4
Pros:
Loved the attitude of the staff. Loved the bright, open air court breakfast. Loved all of the real plants and marble and art deco!... Oh, and the bed slept very well!
Cons:
Breakfast could have gone a later than 9:30. My Girlfriend is physically handicapped, and it was hard to get down there that early. Also, the bed was kind of high for her to get up on (room 515), and I think that some of your AHA door activators didn't work either.
Okay
4.8
Pros:
Thanks for breakfast.
Cons:
The place seems to be riding it's name sake. Attention to details and customer service is a thing of the past. The room was kinda dirty (obvious dust on unused furniture and mold in the shower), wall paper falling off the wall and ceiling, sheets warn through, WiFi not strong enough to reach the whole room, micro wave oven couldn't make pop corn, dirty plates left in the room and in the hall. Kitchen and wait staff were very pleasant and helpful but reception desk and housekeeping left lots to be desired.
Good
6.0
Pros:
This hotel has awesome homemade omelettes. Very nice suite rioms
Cons:
Heat in room wasn't working & had to wait 4 hours (that never happened before) Pool area is so crazy busy that we never can use pool
Okay
5.4
Pros:
Breakfast is really good. it is super close to the light rail. I enjoy how the rooms each have a living area separate from the bedroom.
Cons:
The service in the bar/restaurant was horrible. We sat for an hour before we were asked what we wanted for drinks by someone who wasn't even our waitress. It took another 30 minutes to get an order in for dinner. We never saw our waitress until it was time to pay our bill. Also, We called down to the front desk asking for a plate and when the gentleman brought it up he was very rude saying it wasn't his job to be bringing plates to rooms. I was overall very disappointed with the staff here. Also the Internet was horrible, I ended up having to use my hotspot because nothing would load.
Excellent
10.0
Pros:
Loved the enclosed green space and gardens The plantings were healthy well maintained and gave off a healthy energy that was soothing..great complimentary breakfast and shuttles to airport and mall
Excellent
10.0
Pros:
Needed a place close enough to the airport and the train station. Perfectly located near Terminal 2 and Mall of America next to Green Line. 5 min to Terminal 1 by car and 15 min to Union Depot for Amtrak. Arrived late but food still available to feed hungry teenagers!
Excellent
10.0
Pros:
Everything!!
Excellent
8.0
Pros:
Location
Good
7.7
Pros:
The rooms are very nice n the breakfast selection is great. Close to our destination.
Cons:
The entrance was difficult to get to. The shower curtain had mold on it.