Hotels near Minneapolis-Saint Paul Airport

Pros: Very clean and spacious. Breakfast had good options, waffles, omelets, along with the usual cereal, muffins, fruit, etc. Good location, attached to an Whirly Ball. Good entertainment for everyone. Would recommend.

Cons: Eveeything was exactly as it should have been. No complaints.

Pros: Me and my family absolutely loved our stay here, rooms, staff where all fantastic

Pros: We accidentally went to the wrong Home2 in Bloomington first and the person who was working there was absolutely terrible. She was flippant and dismissive of us and we had just driven over 12 hours from Ohio on Mother's Day. Then we drove to the correct location and Maggie at the front desk was 180 Degrees different and welcoming and full of quick information. This location by the mall is run exceptionally and the employees seem to really like being there for work.

Cons: The beds need to be more comfortable. Every hotel under $500/night struggles with this. They are just rock hard.

Pros: The location and how kid friendly the place is.

Cons: Need better pillows

Pros: When I arrived at the hotel I realized that I had left my ID at home but I I had a copy of my photo on my phone the front desk lady told us there was nothing she can do and we can sleep in our car for the night until her supervisor came in the morning I have very small children with me for her to demand for us to sleep in the car when we already paid for a room was unfair and unruly we were not able to change the name on the reservation until about 3:00 a.m. once we did we had to contact it supervisor over the phone which took another 30-40 minutes and then I will we were able to check in under a different name

Cons: I like the environment was very perfect for a family if the staff was more on time and more cooperative it would have been the perfect day but instead of us getting positive staff who are willing to help with families we suffer from people who weren't even fairly treating us fairly we ask for extra sheets we were given five fitted sheets no flat sheet no bed cover my son threw up we asked for extra towels we were never given any extra towels I feel like the staff was very lazy very uncooperative and very unprofessional

Pros: Everything was excellent, from the front staff, to the size of the room and quietness, to the breakfast. Easy location to everything I wanted to see. Business center computers were great too. I stayed for 2 nights. Definitely enjoyed myself, and rested when I needed to.

Pros: breakfast was so so. Location to mall was great,but to gas stations and grocery stores bad.

Cons: As I said location to gas stations very bad. Also drugstores.

We were skeptical because of the price but the hotel and staff was phenomenal! We will definently come back to that hotel!

Friendly staff, clean, comfortable room.

Pros: Great location, nice size room.

Cons: Cleaners could have done a better job, found a chicken bone on the floor in our room.

Pros: ultra clean and modern. staff is amazing as always. have stayed here before and will continue to do so. it’s super clean and across street (2 minute walk) into mall of America plus only 6 mins drive to MSP airport. it’s officially one of the best hotels I’ve ever stayed at and I cannot stress how clean and contemporary it is - reminds us of the hotel we stay in NYC all the time.

Cons: loved it all!

Pros: Price

Cons: The bathroom door

Pros: Great location close to the mall with walkable restaurants and easy parking. Rooms were well appointed, clean, and comfortable and staff was friendly. The hotel amenities - specifically restaurant (breakfast) and gym - were top notch for a room for this price!

Pros: Nice property

Cons: they don’t have a pool

Pros: Easy check in. Comfortable, well equipped, and attractive room. Beautiful common areas.

Cons: Noisy hallway on Friday night.

Pros: This hotel was literally across the street from the Mall of America. It's perfect for the incredibly reasonable price. And, they have a great happy hour in the lobby lounge. I missed it, but it looked great.

Cons: I couldn't figure out the thermostat in the room. Our room was either too warm or chilly. I am sure I could have called and asked for help.

Pros: Great location.

Pros: We loved the location. The hotel is super clean, staff friendly and loved our room. It was very comfortable.

Pros: The location was close to Mall Of America, which is what I had been looking for. Staff were friendly.

Cons: I chose this hotel based upon its rating for cleanliness but it did not live up to my expectations what so ever. The toilet had obviously not been cleaned, floor not swept, etc. At least the sheets had been changed.

Pros: Good location with restaurant and jimmy John's next door as well as MOA and airport. Very nice lobby with bar. Overall very modern and good value for the price.

Cons: The bathroom had a sliding door that didn't shut all the way, so there was little privacy and the shower pan leaked. The bathroom sink was in the middle of the King size room.

Pros: Clean and comfortable. Good parking. Good rate.

Cons: We were promised a complimentary breakfast but did not receive one. We asked about it but the staff said everything was ala carte, nothing free. False advertising.

Pros: The room is nice. We enjoyed our first night.

Cons: There was no heat at all the last night of our stay. The TV didn’t work. The phone in the room didn’t work. And there was NO hot water! We also didn’t get room service at all the second day either. No towels.

Pros: The peloton, the location, the staff, the breakfast

Cons: Wish there was more food service options.

Pros: I really liked the location! It's literally across from the Mall! And staff is very friendly.

Cons: I didn't liked the room. In the bathroom they don't have fan. They should have sleeping sofa. Because if family can't afford separate rooms for couples then they should have the sleeper sofas, we are paying anyway!

Pros: It was quite possibly the easiest quickest, most efficient check ins That I have ever had. I often feel I am inconveniencing the front desk during check-ins... But the agent at check in was delightful and quick!

Cons: Nothing. It is a top-notch hotel!

Pros: My room was excellent. Quiet and clean with good workspace and comfortable bed. Hardwood floors are very clean.

Cons: Due to Covid, the bar and restaurant were closed. Luckily there is a good restaurant next door.

Pros: I loved the interior design , many lights switches and smart tv programmed to Netflix and hbo. It was nice to watch free hbo movies on click. Love the location next to mall. But this hotel is not equipped for families.

Cons: I didn’t like the bathroom. The bathroom door didn’t have lock, i do not like the fact I can’t be private in bathroom. The bathroom shower door didn’t close (malfunction) and the water was splashing all over on the floor. Not

Pros: Beds, Media, Store for snacks etc, Rain head shower

Cons: Nope

Pros: Easy check in

Pros: Great location. Very comfortable room.

Cons: Housekeeping was not responsive. Called to have them turn down the hideaway bed(we registered 3 guests). They never came, had to figure it out ourselves. Also requested shaving cream....we called twice but they never came.

Pros: The location, and ease of parking.

Cons: We understood our room as (2) queens, and had a queen and a pull-out. Not the most comfortable. Please clarify in the descriptions and registration information.

Cons: Poor breakfast

Pros: Breakfast was good. Nice variety.

Cons: Room was a complete rip off. I was under the impression it would look like the pictures on the internet. It was not. We spent 5 days tripping over one another. The pull out where my daughter slept was missing springs and hit the foot of our bed. I had no way to get up and go to the bathroom unless I hurdled over my sleeping husband in bed or my daughter on the pull out. Book somewhere else. The Hampton is close by. I was expecting way more for the $1,100 we paid for 5 nights. We came for my college graduation. So glad I dumped money into this. ugh.

Pros: Love the location. And the cleaning lady Yessenia made the room feel clean and comfortable. And Martha at breakfast was always pleasant!!

Pros: We like the closeness of the hotel to the Mall of America. If you like walking and if weather permits, you can walk going there. The receptionists and Martha H are very accommodating.

Cons: We can here the airplanes but it’s manageable.

Pros: Very clean, breakfast was delicious, plenty of parking, staff was amazing, and location was just what we needed and very convenient.

Pros: Well maintained

Cons: Rooms are small!

Pros: Location

Cons: Grossly understaffed, chaotic and unsafe pool area, uncaring and unresponsive staff. This hotel does not deserve anything above a 2 star rating. Very disappointing!!!

Pros: The accommodation of being by the door

Cons: There was an unknown pet fee I thought was a deposit. When I got there I was informed about it, and wasn't prepared in my budget for the trip.

Pros: Location, great breakfast, friendly & accomodating staff.

Cons: There was only one mirror in our suite (we had five women) and it was a single wide one that was in the bathroom not accessible if someone was in there. Having another mirror in the room in a well lit area would be fantasic!

Pros: THe bed and pillow were awesome. THe location was great. walked 375 ft. and had a great meal. Check out time of 12:00 is very nice also. Room was clean and neat. Staff was great.

Cons: Tere was nothing we did not like about this motel.

Cons: Missing items

Pros: Room was very nice

Cons: Snack breakfast because of covid, not good food. Had to call to get a pool reservation

Pros: Attention to keeping order staff dealt with unruly behavior from guest in a very professional manner

Cons: Simply beautiful

Pros: The size of the room and amenities included

Cons: Pool. Housekeeping entering without knocking first.

Cons: Parking was a problem

Pros: New, nice room, very clean, walking distance from Mall of America.

Cons: Breakfast was not as good, should have been at par with hotel quality.

Pros: Rooms were great - have 2 older kids and we had a 2 queen suite with a pull out couch. Older kids had their own bed and we all had space. Very clean and nice appearance.

Cons: For the money, I truly can’t think of anything that could have been better.

Very clean and near airport and shopping mall

Pros: They had a good breakfast and the room was great

Cons: The elevator was broken

Pros: This was such a comfortable hotel. I will be coming back for sure. Great location, staff, breakfast and so, so clean!! I would easily refer this TownePlace Suites and in fact already have!!

Cons: No, it was fabulous!!

Pros: Location and hotel facilities were great!

Cons: Breakfast was free, but it was the worst free breakfast ever. The eggs were runny and rubbery. Muffins were cold (as if taken out of a refrigerator or freezer). OJ dispenser was dispensing orange water (ran out of OJ).

Pros: Staff was great. Nice location. Good sound proofing in rooms. Hardly heard the planes flying over. Nice breakfast.

Cons: Pool was small and no hot tub. They had no information on sightseeing, attractions or any thing. All the information they had was to join the Merrit hotel program.

Pros: Close to airport, close to Mall of America, very nice clean room..wonderful comfy beds.

Cons: The noise of other patrons was HORRIBLE!! Children and people running in halls above us and screaming all night..very upsetting. We have to come back in 3 weeks and not sure if I would want to stay again only for that reason.

Pros: The rooms and the location are pretty good. A little expensive but worth it

Pros: right on property and very courteous people and clean

Cons: our room heat control was not working properly

Pros: Much better than the radison blu!

Pros: Beautiful and well-maintained

Cons: They increase the rates dramatically just over the weekend that we were staying.

Pros: the staff were friendly

Cons: we paid for a king size bed but got something much smaller, the room too cold and we increase the heat over 78 degrees, the phones in the room did not work when i tried to call the front desk

Pros: Very clean, great location, good staff.

Pros: Beautiful

Cons: Everything nice

Pros: Attached to MOA

Cons: Very poor layout, small rooms, hallways, very cramped spaces. Expensive extra charge for overnight parking.

Pros: Clean, accommodating

Cons: Not a thing

Pros: Location connected to the mall.

Cons: Didn¿t like that you had to pay for parking. Radisson is connected & we stayed B4 & we didn¿t pay for parking. Also staff was lazy we asked for luggage cart they said they couldn¿t find them my husband had surgery we needed help they just said ca

Pros: Lindo, limpia la habitaci¿n solo creo que falto un poco de limpieza en la ducha ... si no fuera por eso dar¿a excelente debido al costo

Pros: Location and cleanliness.

Pros: The great smell, cleanliness, location.

Cons: The swimming pool and bar are not open due to COVID-19....that part sucks!

Pros: Huge room

Cons: Parking fee(though small)

Pros: The location connected to Mall of America was very convenient and being relatively new meant ample plug ins and newer beds and TVs. The Cedar + Stone restaurant downstairs was also fantastic.

Cons: The staff are generally quite rude and housekeeping took hours to come after we called at 2pm asking when they would clean the room. We had kids that needed a nap with the long day running around the MOA and Nickelodean Universe.

Cons: The only issue I had was access through the mall. Going through the restaurant with bags is cumbersome

Pros: + Beautiful looking hotel from the rooms to the lobby. + Upgrade room for Marriott Rewards Platinum's to CL floor. + Direct entrance to the Mall of America. You can leave your coat in your room. + One of nicest Concierge Lounges (CL) I have ever been too. + CL food offerings are step above a CL at a Marriott. + CL staff were all super friendly. + Great online phone app to get your car from valet parking. + Very big bathrooms with a walk in shower and a separate huge bath tub. + Great views of planes taking off and landing at the MSP airport. + Super quiet windows - you could not hear any traffic or jet noise. + Very fast elevators. Never had to wait. + Right on the highway, so very easy to get where you are going.

Cons: - Having to pay for parking. -

Pros: I like the rooms,the bathroom was very clean Nice people

Cons: Parking was too expensive

Pros: Beautiful facility. Restaurant was excellent but pricy.

Cons: Rooms a bit small and no sofa bed or room for a roll away so with kids age 9 & 11 I would need 2 rooms. Service although polite was a bit impersonal. Didn't like the fee for wifi or parking.

Pros: Clean

Cons: I requested free parking and free continental breakfast in my search. This hotel had neither. If it had a pool.. that would¿ve been nice. But.. there was no pool. Ice was not accessible on the floor.

Pros: everything

Cons: N/A

Pros: Location

Cons: Small room size

Pros: location was perfect, easy access to airport terminal, BUT room overlooking airport runways was very, very quiet. EXCEPTIONAL.

Cons: No bottled water in the room. Elderly people need water to take their pills.

Pros: Rooms were very modern and clean. Close to Airport with shuttle.

Cons: Having to pay extra for parking when we only stayed one night. There was no breakfast.

Pros: Great hospitality and customer service. Clean rooms and clean common areas. Quiet. Hotel shuttle service.

Cons: Nothing.

Pros: Very convenient location, with a shuttle to the terminal (used because the bridge to the terminal was closed).

Pros: Energetic, friendly, well-trained, qualified & professional staff everywhere

Pros: Love the airport view, clean rooms and comfortable bed

Cons: It is a bit difficult to get to. And isolated once you are there.

Pros: The room was quiet and clean and very comfortable

Cons: The bar and restaurant close at 10. We missed getting a meal by 5 minutes. The next morning the restaurant wait staff was indifferent.

Pros: The location. We accessed it from the airport. Clean, well appointed and comfortable.

Cons: We have no complaints. A bit expensive but definitely worth it. I had not slept well the previous night and immediately laid down to try to get a little rest after checking in. I slept for five hours. Your beds are amazing!

Pros: Hotel was clean staff friendly. Large fluffy towels comfortable bed.

Cons: nothing

Pros: modern, clean and close proximity to the airport. restaurant on site was friendly, reasonably priced and great food

Pros: Location , location , location .

Cons: 45 dollars for parking ? I understand when it¿s Busy , but it was not busy . The valet did not even take my keys , he asked ME to park my car . Are you serious ? I kept my keys was not given a ticket . . Sunday evening 4/18/ 2022 . Front desk fail

Pros: Close to airport and shuttle service

Cons: Bring your tooth brush or you might get a kids!

Pros: Airport views, cleanliness and design

Pros: Everything! So close to the airport!!!!

I finished a very long international flight, and arriving at the hotel's spacious room with great lighting and view (the airport iteself with flights landing and taking off) was very stress relieving. Better than I expected...

Pros: Modern, new, comfortable, & clean.

Cons: There was no microwave. Expensive self parking that you have to walk down a block, cross a street, & take an elevator to parking ramp.

Pros: On site at the airport

Cons: After recovering my luggage, I had to take a shuttle to a hotel located in the airport. It felt absurd.

Pros: Location to the airport, clean, modern, comfortable beds, airport shuttle

Cons: View. The hotel description was city view but on the 3rd floor we saw a roof, road, and airport terminal. P

One of the nicer hotels I’ve stayed in. Would definitely stay again.

Pros: Location, view from room. Clean.

Cons: Some noise early evening - conversation from next room, music from unknown location.

Pros: Nice rooms

Cons: Parking difficult and expensive, no pool or hot tub

Cons: The hotel was very difficult to get to given it was late at night and raining. Also, parking was an additional $29 and I had to walk from a parking ramp not adjacent to the hotel in the rain with my luggage.

Pros: Spacious, well designed, nice decor. Good bedding , big bath towels.

Cons: No beverages in fridge. Towels need softener,it clean but not soft. Housekeeper knock and opened door at 830 ¿ if I check out while I still as sleep, when I called complain, front desk didn't apology, and blame for didn't hang do not disturb sign on d

Cons: There needs to be an underground connection to mass transit from the hotel. The only connection into the airport is to an actual gate and requires a boarding pass! Ridiculous!

Cons: $50 parking , small rooms

Cons: Hotel shuttle guy in the morning was the worst part of my experience. He was rude and belligerent and refused to drop a lady with broken ribs at the United door and dropped her off at the farthest door possible. He also drove extremely aggressively.

Pros: Cleanliness and the location

Cons: Staff is not customer friendly. Even though I checked in at mid night, I asked them if I could check out late by an hour for which they asked me to pay additional $50 which is ridiculous. Also, the bathroom lights were not working which I informed them

Pros: Was a nice room and clean

Cons: Customer service was a bit rude and for a 2 bedroom room it had a barn door with no lock. (Should be some kind of privacy)

Staff and manager was very helpful helping during my stay. Can't say enough about the manager.

Pros: Close to the airport, by far the closest location to MSP

Cons: Despite being at the airport, the hotel is NOT connected to the airport. You either have to take a shuttle, or have a pretty good walk to get to the terminal. There is a skyway connected to the terminal, but it is not open, and might never open.

Pros: Very close to the airport, the restaurants in the hotel were good

Pros: Clean and modern

Cons: Shocked to learn that parking was $45 per night. Very difficult to compare when selecting a hotel.

Pros:  

Cons:  

Pros: Nice hotel with upscale rooms and nice beds. Front desk staff was friendly and professional.

Cons: The shuttle driver was unhappy when I said he was late and that I only had 8 mins to check my bags in. He pulled forward then stopped and asked me a couple times if I wanted to walk (10 minute walk instead of 5 min shuttle). Couldn¿t reach a manager af

Pros: Convenient location, staff was awesome-very service oriented.

Pros: Friendly staff. Beautiful guest rooms.

Cons: More food choices in hotel.

Pros: I liked the view

Cons: I paid for the parking on my room but they didn¿t make it Clear to keep the room key, so I had to pay again when leaving the parking garage.

Pros: Room cleaning is good, except that the cleaner knocked on my door 8am to ask if I wanted cleaning, while I saw a dirty coffee cup and empty juice can on the console by the elevator the afternoon I arrived and still there by the next day I left...

Cons: You cannot walk to the airport inside (snowing outside in spring in Minnesota mind you), and the shuttle driver, despite I tipped him will only drop me off at a place where you have to take an elevator to a skyway to another elevator to the ticking...

Pros: The hotel was very clean and is in a great location for airport travel.

Cons: This hotel is perfect for business travelers or those who are planning to go to the airport for travel. This is not a great destination hotel, nor does it feel like a vacation. It is a business only hotel in my opinion.

Pros: This Hotel was not clean at all. There was blood on my pillow case and bed spread and the room had obviously not been cleaned. When I called the front desk they just simply came and changed my sheets? and said sorry about that. kids Toys were in shower.

Cons: This Hotel was not clean at all. There was blood on my pillow case and bed spread and the room had obviously not been cleaned. When I called the front desk they just simply came and changed my sheets? and said sorry about that. kids Toys were in shower.

Cons: No spa. In amenities listed as having a spa. Ruined our weekend. We should’ve stayed home.

Pros: It was neat and clean

Cons: Very difficult to get to if you are not staying because of the airport. Parking was a pain and ridiculously expensive ($29 or $45), Parking staff rude and presumptuous. Food at restaurant way over priced. Would avoid ever staying again.

Shuttle service to airport was late

Cons: They lied about the charges for parking

Pros: Beds were nice

Cons: Almost everything

Pros: Main restaurant, the French-themed one, is pretty good. Very nice and attentive service, food was quite good. It's actually a pretty good choice for dinner if you're staying here.

Cons: 1-Shower heads are too high, had to stretch way up to adjust. 2-Hotel is NOT connected to parking garage, walk unprotected from rain/snow. 3-If check bags canNOT use terminal connection, must use shuttle. NOT REALLY AN AIRPORT HOTEL, NOT CONNECTED!

Pros: The fact that the hotel was in walking distance to the Mall

Cons: N/A

Pros: Our bed room was not cleaned from 05/17 to 05/18 . The bathroom and the small TV room was also cleaned .

Pros: Loved the location, the breakfast, kids had fun at the pool. Very friendly staff.

Cons: Might have been crowded at breakfast, but overall was great.

Pros: the room was very very nice, and comfortable as well.

Cons: nothing.

Pros: The staff were great.

Cons: The room smelled funny and the carpet had huge stains. Then the hot tubs broke. The jacuzzi was the reason for the choice I made when booking the room. I was not offered any discount.

The way the staff handle you was great and was able to handle traveler in a very professional matter

Pros: Location is the Only good thing about this place since we didn¿t need to drive anywhere to go to the mall!

Cons: The rooms were not clean. Everything was outdated! The breakfast was terrible! Same breakfast every single day and i wouldn¿t even give it a one star! The first night fire alarm went off and we had to evacuate in the middle of the night. It was terribl

Pros: Friendly staff and a close walk to the MOA. Breakfast buffet was pretty good but would have preferred bacon to sausage patties and I could't find milk, only orange and apple juice for the kids. The size of our king room was a nice size.

Cons: The temp in the room was too hot even for a cold time of year, the bathroom door needs adjusted as you had to force it closed and the pull out sofabed was very uncomfortable.

Pros: That there is 2 restaurants attached to the hotel. Makes it very convenient.

Cons: The chlorine was to strong in the pools and hot tub. When you sat in the hot tub your eyes would water and feel like they were burning. My children had a chemical burns on their skin from the high chlorine. It goes away in a few days.

Pros: Location to Mall of America is spectacular! Worth the extra cost.

Cons: Bit disappointed in room cleanliness. Our comforter had blood on it and when I went to front desk to request they change it out while we were gone - housekeeping didn't change it so I had to call the front desk and request another comforter be brought up.

Pros: Location and what was close to the hotel

Pros: The location is fantastic if you are staying for the mall of America. It is a quick walk with a short skyway above the busier street. The breakfast was also great.

Cons: Our room wasn¿t very clean. The floors clearly weren¿t vacuumed as there was a lot of stuff (popcorn seeds, large pieces of plastic, dirt, etc) on the floor. However, the room wasn¿t too terrible. Sheets and towels appeared clean.

Pros: Location

Cons: They put us next to the elevator, loud all night.

Pros: Close to Mall of America. Nice sized room. Clean. Free breakfast with choices

Pros: Location

Cons: Some of the staff members had nasty dispositions, not helpful, extremely unprofessional & racist!

Pros: Location/accessibility

Cons: Staff was rude when checking in, and what could have been a simple fix turned into us having to contact corporate due to their unprofessionalism. Even when the situation was somewhat resolved, the supervisor ignored us & did not assist the next day.

Pros: Nothing

Cons: First room was loud and dirty. Second room was average. Beds were horrible. Hotel is rundown, staff was awful. Parking was awful. We would absolutely never return.

Pros: The staff were friendly and accommodating. The room was excellent. The pool was a great temperature. The breakfast was extensive.

Cons: Nope.

Came in early for the NHL Classic game & room was ready, clean & warm. Repeat customer!

Pros: The location to MOA, and the staff are always friendly. We stay here often, and it¿s always a good experience

Cons: There was some kind of splatter on the ceiling above the window. This is the first time in all the years we¿ve stayed here that the room was not immaculate, so I assume the cleaning staff over looked it.

Pros: Close to MOA and not near a busy road.

Cons: Nothing

Pros: Walking distance to Mall of America, close to light rail.

Cons: Didn¿t like the restaurant! I should of been told it was a chain/ TGIF Fridays! Do not care for that restaurant! Had to eat there the fist night. We both had a salad with Steak! Steak was horrible!!! If I had room, I¿d tell you about the drin

Pros: I love this hotel. We stay here every year. Quick walk to the mall. Great breakfast. Connected to Fridays and iHop. Staff is always polite. Cozy entryway. Two big pools and a hot tub. Courtyard is nice and calming as well.

Cons: Fitness room could be bigger for the size of the hotel.

Pros: The staff was great.

Cons: I wasn¿t happy about the room, it didn¿t look nothing like the pictures and very small, there was no room to move around with 2 adults and 2 kids also, the water wasn¿t hot in the shower. I would like a gift card towards a bigger room please.

Pros: Nothing

Cons: Very disgusting, dirty, black mold on the ceilings and bathtub, crust on the only sink, very loud and noisy, no safety procedures or gloves for breakfast, rarely anyone had masks. Two families stayed in the hot tub for the entire 1.5 hour we were in there

Pros: The staff were excellent! Very helpful and friendly and professional.

Cons: The room was not cleaned good at all. Not vacuumed, hair was all over the floor in the bathroom and on the bed. Also plastic wrap from the cups behind the microwave.

Pros: Staff is friendly & professional. Room linens were good quality.

Cons: Carpeting was extensively stained. Room furniture was warn out

Pros: The location was perfect for what our plans were.

Cons: Our sink faucet was crusty - we weren¿t sure with what. The temperature of the spa/not tub was very lukewarm. It did not bode well for getting muscles relaxed.

Pros: Location walking distance to MOA. The comfort of the bed,very nice towels and toiletries, and the large variety of food available for the free breakfast. The rooms are sound proof.

Cons: The hotel needs a bit of work. Replace the toilet seat, clean carpets, clean red chair that had white stuff all over the side. Wipe down the dirty walls in the room. The suite is very small. Good for a child/teen and an adult.

Pros: The bed was very comfortable, as usual for Country Inn & Suites. The bathroom was very clean, the towels were new, the breakfasts were very good as the food was freshly made and there was a lot of it as well! The staff was really friendly and helpful.

Cons: The hotel needs new carpeting throughout the facility!! The common areas and even in our room have many stains/spots from all of the use over time-so this alone gives the property a dirty, unkempt feel. The armchr. in our rm. also had stains on the arms

Pros: Location. Bed was very comfortable.

Cons: Breakfast serving utensils need to be addressed. I saw no disposable glove to use.

Pros: The staff was great

Cons: My plane ride late so I got there a day late so I had to spend one whole day not in a hotel but I had to pay for it even though I wasn¿t there my plane arrive late and only had to stay one day

Pros: They have a free hot breakfast and the location is great.

Cons: My room had the most obnoxious air conditioner it was so loud I literally thought someone was at my window or something. I had to turn it off and was hot all night. The hot tub jets were busting out of control and hurt.

Pros: Location.

Cons: The rooms are small. Cleanliness was not there. The bathroom mirror looked gross. The staff was rude especially the man that mocked a customer on the phone On of the pools were empty on the first night and not really blocked off so it was kind of hazard.

Pros: Location and breakfast. Internet connection and HBO.

Cons: Carpets in room were dirty and stained, I was there 4 nights and my room was never cleaned.

Pros: Location

Cons: Customer service was non-existent. All reservation materials said checkin was at 3. They would not let us check in until 4 exactly. Not a minute sooner. Neglected to clean room even though requested several times. It just kept going downhill from there.

Pros: The hotel was nice older than looked in pictures

Cons: Our room wasnt available upon check in after being told to come back later it still wasnt available and we had to wait forever for them to find us a room....one guy tried to make up for the receptionist who was horribly rude to everyone she encountered...

Booked this hotel twice for my daughter. Very close to Mall of America. Hotel is clean and comfortable. Only set back is this time they charged usd100 deposit and only refund after 7 days. Most hotels would just hold the amount in your card and unhold upon check out

Pros: When I got to leave the next morning

Cons: It was dirty and had cockroaches. Everything is falling apart

Pros: It is conveniently located near the Mall of America and the price was reasonable. The hotel was clean and the staff at the front desk was very friendly and helpful.

Cons: The bed was very firm and uncomfortable. The heating and cooling vent was next to the bed, and it alternated between heat and cold air throughout the night. We tried adjusting the thermostat, but it didn¿t help. Rooms and hall were not well lit.

Pros: location

Cons: dirty

Pros: Location, clean rooms, large pool area,free breakfast

Cons: Check in process was bad

Pros: Staff

Cons: No heat, no dailycleanings, towels etc throughout 5 day visit. No pool, no exercise room, no cookies. Breakfast left much to be desired.

Pros: The Mall of America was within walking distance and there are two restaurants attached to the hotel; Ihop for breakfast and TGIFridays for dinner.

Cons: They didn't offer Wi-Fi and refused to explain why. Their TVs are old; no streaming or casting abilities, not even a TV Guide. Their pools and hot tubs were FULL of people and they did not follow Covid regulations. The bathroom is awful.

Pros: Not a thing

Cons: First off, room was set at 81 degrees Why would you keep it  that hot? After 15 hrs it only got down to 75. Staff was no help at all.’ Continental breakfast is over, but they continue to charge you the same. This whole place is a shady jok

This is our 7th annual trip to the Mall of America, and this hotel is the best family option by far. Close proximity, fun pool, nice room, and good breakfast.

Pros: It was right next to the MOA.

Cons: We asked for an early checkin. We had to wait til 530pm before a room was clean and ready. When we got in the room it wasn't that clean. Still had hair in the shower from the previous guest and the shower leaked. It wasn't even a drop, it was a stream.

Pros: Location

Cons: Front desk staff were rude and uncooperative with checkin issue. TRUE HOSPITALITY PROFESSIONAL does not behave as he did. He should have been a problem solver and not make guesrt suffer handship for his convenience.

Pros: The staff was very helpful and worked with us.

Cons: Our room was full of mold and not clean at all.

Pros: Staff is excelent everything is clean great location for mall.

Cons: Beds are a little lumpy but tolerable

Cons: I called the hotel to verify the park and fly and was told that yes the service was available. Once I arrived for check in I was then told it would be $10 per day per car for the park and fly so I had to pay an additional $150.00 I wasn't expecting.

Pros: The room's AC worked.

Cons: Lack of staff knowledge of the area Lack of staff friendliness Lack of staff period

Pros: Our room was clean, modern and quiet. Loved the fact that even though there was a shuttle, we could just walk across the skywalk right to the mall whenever we wanted. No timing out when we needed to catch the shuttle. Breakfast was good and the options were a bit different each day. Highly recommend!

Cons: Not a single complaint!

Pros: Close to airport

Cons: The entry area was very tired looking with lots of spots on the upholstered furniture. Room was adequate for a one-night stay. Was within walking distance to the mall.

Pros: Easy to find , very convenient , great front desk staff

Cons: The air conditioner was very , very loud , hard time sleeping when it was on . Had too turn up volume on TV to hear it and when it turned off had to turn down the tv because it was too loud then . My son didn't sleep well . I did tell front desk when we checked out . She said ,"thanks for telling us." The hotel was full .

Pros: Free Shuttle Service from airport to hotel. Close in proximity to MOA (mall of America). That's it...

Cons: Could not check-in room until 4PM! OMG! 30-years traveling globally, latest ever checked-in 1PM. Flew from SEA 1AM to Chicago, then to MSP 9:30am. Only thing care about is sleeping. All amenities only basic 2-3 star. Not worth price. Airlines staff hotel.

Pros: breakfast

Cons: The air conditioning was the loudest I have ever been around in a hotel. The bed was horrible, it took 2 days for my back to feel better. The pillows, horrible. I spent the 2 previous nights at the Radisson and everything was wonderful. Won't return.

Pros: The layout The extra towels provided upon request The two TVs

Cons: The drab grey palette The door between the bedroom and bathroom (husband bumped his head on it -- it's in an awkward place in the king accessible room The waffles were soggy at breakfast

Pros: Location and shuttle service to airport and Mall of America.

Cons: The complimentary food selection was pretty gross: BB-sized "scrambled" eggs, stale, stinking meat, no raisin bran cereal (only tubs of Cheerios, one of Coco Puffs), fruit and yogurt in OPEN bins (um, there were FLIES landing in this food, guys!) No decent baked goods (stale, plain bagels, no cinnamon toast even!) Just really disappointing food. PLUS: the room was NOT clean or upgraded. Fusty furniture (check your own Duluth hotel to see how it should be done!), and bathroom mirror frame CAKED with dust,. Ew. The AC/heat unit had a busted control panel, never fixed, so folks could poke around on the wiring and chip board - probably not even safe! This particular Country Inn & Suites needs to be checked out by management. It's really looking dated and dumpy.

Pros: very nice staff and rooms were comfortable and clean

Cons: the key cards didn’t work

Pros: The coffee and breakfast were nice. Pool was pretty nice.

Cons: New rules no service! Take out your own garbage. Ask desk for toilet paper and towels. Hope they show up.

Pros: room was spacious and breakfast was very good.

Pros: awesome location good parking clean and updated rooms

Cons: wasn’t an awesome value but still good

Pros: Hotel was very clean and friendly staff. The breakfast buffet was great too, lots to choose from. Kids had a great time at the pool.

Pros: The bed was great. Room was clean.

Cons: The price was pretty high.

Pros: Very clean, great breakfast, & great staff

Pros: The hotel was extra busy because of many flight cancellations but staff was kind and accommodating. The housekeeping was amazing, and probably despite being understaffed during the holidays.

Cons: Pretty cold in the lobby, but hard to get around with abundance of windows and below zero temps.

Pros: How nice the staff was, & the cleanliness.

Pros: Breakfast

Cons: There was a particularly rude staff member

Pros: This place is nice and clean and the location is really wonderful it's close to our market

Cons: The American mall is really close

Pros: Excellent staffing! From answering questions over the phone before my visit to the shuttle to the airport when leaving. Everyone went out of their way to assist me. Hotel was very clean.

Cons: The electrical outlets in the bathroom didn't work but I just used the outlet in the entryway for my hairdryer and curling iron.

Pros: Clean room that looked cool, but they did have to move me into a different one because the air conditioning wasn¿t working.

Cons: I booked this hotel because I thought there was a shuttle, but apparently there isn¿t, even though I saw it sitting out front of the hotel.

Pros: My bed was very comfortable.

Cons: Nothing

Pros: Very friendly. Had free breakfast, a shuttle and we had a first floor room with a separate door from the main entrance which made for easier social distancing.

Cons: The pool was small and crowded. I think they could do better to monitor that during this time. The toilet had a large crack and our dog found a piece of popcorn under the air conditioner. Not sure how much they cleaned. Overall it was a nice hotel.

Pros: The location of it was nice close to everything we did.

Cons: It wasn't very clean, we had no room/cleaning service the while time we were there so we cleaned our own hotel and picked up trash.

Pros: Location

Cons: The windows didn't work and the hallways smells of cannabis smoke

Pros: The rooms are very nice

Cons: No

Pros: I liked the location and that the tv said welcome and my name on it.

Cons: In the 4 days i was there i was only able to swim 1 time with my kids and it was for only 20 minutes.

Pros: The lobby, halls, and room were all clean. The staff was friendly.

Cons: The room faced the interstate which I didn't realize. I bought some earplugs. Housekeeping did not come in at all for a two-night stay. The parking lot was completely full on the 2nd night.

Pros: Clean

Cons: No

Pros: The pool was open and the staff is really friendly

Pros: Nothing

Cons: All of it

Pros: room was very comfortable. breakfast was great. appreciated the newspaper. liked the smuckers jelly.

Cons: Hot tub broken.

Pros: Proximity to Mall of America and Airport

Cons: The room's key kept on disprogramming and was a pain to keep going back down after a busy day out for them to program the key again

Pros: The vibe. The music. Only real complaints, not a large selection of TV cable stations, but you could login to Netflix and restaurant/bar buffet was meh.

Pros: The staff was always friendly and I appreciated them honoring my room change request with a smile.

Cons: Because I have knee problems, the chairs in the room were a little too low.

Pros: it was designed modern vintage which was cool to see. the staff was also pleasant. location was excellent from where we were needing to be.

Cons: The main disappointment was getting stuck in the elevator with my daughter. We tried everything to get it to open and called the emergency line 2x with no help. we could hear the elevator cycling over and over again, but it wouldn’t open the door. Thankfully I called my husband and he got it open. There wasn’t a microwave in our room, the towel supplies were very limited for a family of 4, and they charged my card an extra $100 for our stay!

Pros: Clean and friendly staff

Cons: It's been 4 days and still haven't released damage deposit.

Pros: The hotel staff was nice. It was clean and the transportation to and from the Mall

Cons: No

Cons: I was stuck at mall of America after midnight as shuttle did not want to pick me up a different location by the mall :( it was quite scary!! I was dropped off by another shuttle in the east side of building and did not know how to get to the north pick up site. From out of town did not know my way around! Manage to find a another ride! Was not happy that they allowed my kids to buy treat at front desk and charged to my room without my permission and cost me an extra $29!!

Pros: Location and service, very clean hotel 👌

Cons: Everything is excellent!

Cons: There should be microwaves in each room

Pros: The staff was great! From the front desk to the housekeeping. Everyone was polite and prompt.

Cons: No complaints.

Pros: Accommodating to our request for adjoining rooms.

Cons: We didn¿t have a remote in our room. We called the front desk to ask for another. Never received it. Had to call again. Staff at front desk were fairly rude.

Pros: Cleanliness and security

Cons: No

Pros: Clean friendly staff!

Pros: I love the up-to-date vibes of this hotel. My room was very clean and bright. I loved the bar; the drinks and food was amazing. Also, the breakfast Cafe was very good as well. If I'm every back in Minneapolis I will choose Hyatt Regency again.

Cons: Nothing.

Pros: The resturaunt has the most amazing food

Cons: Pool was very small; so do not come for the pool

Pros: Location

Pros: Location from airport

Cons: Poor service from staff. No follow up on guest requests.

Cons: Toilet had blood all over it and front desk was notified. We left right after checking in to meet friends for dinner and came back around 11:30 pm and toilet was not clean. Front desk still claimed they cleaned it and tried blaming on cleaning agent used.

Pros: Price. Maintenance guy was quick to respond. Restaurant worker and that area cleaning person was kind and helpful.

Cons: Had to call several times for towels and room to be cleaned after cleaning of room had a scheduled time, no show until called several times. Slow tub drain After cleaning, no extra coffee cups placed.

Pros: Clean

Cons: Hotel cost cutting is taking away from patrons. Everything about our stay was unexpectable.

Cons: Found a bed bug in our room

Pros: Close to The mall. Room was nice size

Cons: Front desk gave me wrong room number when we checked in Also, workers who cleaned the rooms threw our new towels and blankets on top of my suit case and didn't hang then or make the beds. There is also no continental breakfast but there is a restaurant.

Pros: Room was not made up...dusts in the vents. Since they did not clean my room I had to call for new towels and sheets...when I went to make bed with new sheets I found blood all over the mattress pad...so had to call back down for a new mattress pad.

Cons: They said you had to schedule housekeeping 24 hours in advance, but we did not check in until 7:30 pm the night before and was not told this. The blood on the mattress pad did it for me. It was in SEVERAL areas which tells me they didn't care.

The Bloomington Hyatt is a fabulous hotel! Comfy bed, beautiful shower, and clean room! The pool was refreshing and our stay was relaxing! We’ve stayed here before and We’ll do it again!

Pros: Rooms were clean.

Cons: No useful amenities. No free parking, no free breakfast, no microwave in room, very limited number of channels in TV.

Very clean hotel with great location. The staff was very friendly.

Pros: The best thing about the hotel stay was the pillows

Cons: the room had only ONE chair and a very uncomfortable one at that, the beds are VERY LOW, and not having any dresser there was no where to to lay anything or drawers to unpack.they only had decaf coffee in the room,it took 20 minutes to answer a call

Pros: Location Atmosphere

Cons: Ice - All ice was gone on all floors and not refreshed. This is a very big inconvenience for the star level of the hotel. Tub was plugged and not draining - again should be checked by staff when cleaning

Pros: The location, of the property, was beneficial to my needs this trip.

Cons: Front desk response was lacking.

Pros: Location

Cons: I was very disappointed in being lied to in person about available rooms but then seeing online there were multiple rooms available. Room was not stocked and never got items requested.

Pros: Location

Cons: Rooms are small. The table only had 1 chair no microwave in room. Rooms not clean very well

Pros: Close to the mall and other places we were visiting.

Cons: You must pay for parking which is just a surface lot. This is a newer fee that I wasn¿t expecting. Hotel room was not the cleanest but not filthy. Items in the shower were used.

Friendly staff, great location, spacious room, clean, close to the airport but surprisingly very quiet.

Best Hotel Ever I Give it a 10

Pros: Quick checkout

Cons: Room temp was 82 degrees, housekeeping was non existent , poor management team

Big clean rooms. Extremely close to the mall. Small indoor pool but still nice.

Hotel was very clean, rooms were good size, close to the Mall of America which we wanted, wished the pool was a little bigger but it was nice we had it to ourselves for awhile.

Pros: Close to airport.

Cons: Rooms have large wardrobes blocking door. Coffee pot hard to access, and was not well stocked. No ice bucket. Bathroom mirror had lights around it but made it hard to use. Would not return.

Pros: Quiet,updated rooms

Cons: Staff never explained anything at check in. Didn't know we needed pool reservations. Where the elevators were, where are room was, etc. That there was a parking fee...

Pros: Cleanliness only

Cons: The entrance was so far away from the room and so was the parking.

Pros: Location, close to MOA and Ikea. Rooms are modern.

Cons: Paying for parking, no use of the pool (covid restrictions had it "booked" already but there was no one in the pool), limited menu at restaurant, no ice machine - needed to go down to the restaurant just to fill our cooler. Just underwhelming overall.

Pros: It was nice, clean and conveniently located.

Cons: I understand why hotels charge for parking. I DO NOT understand why these additional charges are not clearly disclosed at the time of purchase!!! I¿m tired of being surprised by this at check in and it needs to stop.

Cons: Too often no one at front desk.

Pros: The room i seen online was the same room they give i ask for another room they want to charge me more money

Cons: It was really cold in room

Pros: It was decent

Cons: water didn't get that hot, no microwave i had to get on the elevator just to heat subverting up. 10 a night to park 2 a cup of coffee that wasn't even good. Air/ heat in room sucked

These asshats charge for parking but do not disclose this in the reservation or upon check-in

Pros: The shower.

Cons: No free breakfast.

Pros: It is a nice place with a great location

Cons: No one at the front desk upon arrival - had to go find someone.

Cons: People knocking on my door and walking away in the morning before o could answer the morning of check out which delayed getting ready and getting my infant ready to check out on time

Pros: Location

Cons: It is not comparable to other 4 star hotels in the area and price range.

Pros: The location.

Cons: Cleanliness was not up to standards for a Hyatt and the primary reason why I won't stay there again. No regular coffee in the room was a minor irritation, what they had was a mix of cocoa and coffee. No response was received back from an email to Hyatt.

Pros: It was clean.

Cons: The staff and the pillows.

Pros: Comfortable bed

Cons: Charged for parking even though I called hotel directly before booking and was told there was no fee. Room toiletries were used when we got into the room.

Pros: New, modern, clean and with great food. I’ll recommend this hotel is great!

Pros: Close to the mall.

Cons: Rash developed in multiple areas of the body that was exposed to bed sheets, which progressively got worse and still an issue 1 1/2 weeks later. mgr said what do you want & also said no one online will understand hotel sheets would cause a rash.

Pros: Great location. Very suitable for executive travel.

Cons: No breakfast was disappointing. The staff was cold and elite. Nothing kind and friendly here. Beds were extremely low and extra hard. No fluffy comforter just a thin blanket sandwiched between two stiff sheets. Housekeeping knocked on our door at 8:30am.

Pros: Clean room and convenient location

Cons: When I booked online it was for a king bed. The room I received was two queen beds.

Pros: Nice location

Cons: At 12:30 in the morning we could not get the room we requested. It wa a horrible experience.

Pros: The hotel was clean and in a great location.

Cons: The restaurant messed up both our meals resulting in our family not eating together.

Pros: The dinner menu was fine.

Cons: The breakfast options were a disappointment. Looked and tasted like processed food.

Pros: When I drove away and knew I never had to go back!!

Cons: There was nothing I liked about this hotel.

Pros: Room was nice

Cons: Caught the hotel staff being dishonest while checking in. They said they didn't have a room with two queen beds. When I said I was going to leave, they said they did, but I had to pay more!! Charged me $11 to not share a bed.

Pros: The exercise facility had cold towels

Cons: The staff is very hit and miss. We have stayed at many hyatts in the past and this was by far and away the worst experience we have ever had. We would not stay here again and unless their management contacts us we will not stay at Hyatt hotels again.

Pros: The bed was exceptionally comfortable; we were near the airport but never heard one plane taking off or landing; check-in was quick and we were on ground floor which was a bonus!

Cons: Hotels in general need to have taller toilets! Beyond that, I can't think of anything that was a negative.

Pros: Modern and comfortable. Very good mattress.

Cons: Super nice hotel, BUT, all of the lighting was very dim and inadequate, like ridiculously so. Almost dark in the bathroom. Breakfast was also pretty weak. No extra linens, pillows, blankets in the room- had to go down to front desk to ask.

Pros: I loved the mattress! I slept like I was in my bed at home. The bathtub was also very nice and big! I was glad I brought my bubble bath with. The night staff was very helpful, late on Thursday night, to get me a fork and plate so I could eat supper.

Cons: Nope. Could have used a washcloth in the bathroom but just used the hand towel instead. Not a big deal.

Pros: Location clean rooms and good breakfast

Cons: No Fridge, no lotions, no micro.

Pros: Cleanliness

Cons: No

Pros: Comfortable beds and clean room. Breakfast buffet.

Pros: Shuttle to MOA was great. Great customer service

Cons: Parking wasn¿t ideal - got back to the hotel at 10pm and we had to park two parking lots away

Pros: Very clean and great location. Breakfast was excellent.

Cons: Basic internet was not good. The pool was closed and we were not told at check-in. They did offer to use the pool at the hotel next door but who wants to go outside wet in below zero temps.

Pros: The staff

Pros: Hotel was convenient to places we were going to. Mildred did an great job with the buffet breakfast.

Cons: Pool was not in use and you had to go next door hotel to use poo, which was not idea in winter weather.

Pros: Clean, quiet, great staff, central location.

Cons: No

Pros: Great staff! Shuttle driver & front desk people all polite and helpful. Unfortunate the restaurant & bar were not open but covid to blame for that

Cons: Wish bar & restaurant were open but I understand they were closed due to covid.

Pros: The room was clean, spacious, and comfortable.

Cons: The room was cold at night even though I turned the thermostat up to 70 degrees. So then I turned it up to 72; an hour later, up to 74; an hour later, up to 76. Finally, it felt like a normal temp (70-72) in the room.

I had to stay the night after my flight arrived around 8 pm. It was clean, relaxing and convenient.

Pros: Location only

Cons: Way overpriced for what was offered. Before booking the room for 6 I called to verify everything was open & operating this was a flat out lie! The pool is closed, breakfast is pre-boxed & the room smelled like smoke and no for the pullout couch.

Cons: No parking ..pool policy need to be monitored or staff on same page with protocol

Cons: The lady at the front desk was very rude

Pros: Bed, room size, box breakfast

Cons: Broken sink faucet, no light in couch area, dirt and garbage along edge of floor

Pros: Wouldn't be able to tell you. They sold our prepaid room out from under us. We arrived after a late flight to find that they did not have a room for us. Lame!

Cons: Hard to believe that they would overbook and not hold a prepaid non refundable reservation. They are located right next to the MSP airport and must have late arriving guests nightly. Staff reacted like it was no big deal/happens all the time.

Pros: It's close to airport and mall of America.

Cons: They didn't have any breakfast,really nothing.

Pros: The location was easy to find

Cons: We weren’t informed that the pool was closed and there wasn’t any breakfast. We specifically wanted a hotel with those 2 details. Not only that but there were crumbs all over the entire room. Worst of all, a BRA was found in the room. Room w

Pros: The location

Cons: 1-Did not get king bed promised in reservation 2-Dirty underwear belonging to a previous guest in closet 3-Air conditioner blowing on face while in bed 4-workers partying on outside deck 5-uncomfortable beds

Pros: Gentlemen at front desk very friendly.

Cons: We checked in at 830pm. No shuttle service to airport provided as advertised on website. No hot water. Tub leaked water everywhere and rooms weren't very clean. Gentlemen at desk was very friendly and moved us to a new room. Hot water never worked.

Pros: It had a hot shower and quiet location.

Cons: My hotel said there would be a shuttle to and from airport and that was not the case. I called ahead of time to double check with covid going around and they assured me I would have a shuttle only to find out that wasn’t the case. Cost $100 for 2 c

Pros: Staff was rude .. accusational.. the hotel stinks like mildew.. at least the 3 rooms I stayed in did! As well as the entire 3rd floor! Over priced

Cons: The rooms smelled awful Staff accused my boyfriend of a crude act that was absolutely not him! Found the the REAL guilty guest member and then not so much as sai

Pros: the staff is amazing , especially the general manager her years in the industry shine . thank you for everything and I will be back sometime .

Cons: whad a few hick-ups with rooms which caused us to move rooms a few times. But manager worked her magic and eventually got it worked out.

Pros: Super Friendly and Helpful staff

Pros: Free breakfast, swimming pool is small but perfect for small kids, would be nice if water temp is warmer . Hot tub is good but gets crowded. Good breakfast. Quiet room even though we're in front of parking lot and planes flying overhead.

Cons: Room cleanliness- very dusty,fingerprint smudges on glass window/partition, mirror, carpet needs to be washed, stained furniture.I hope other rooms are better. Hot tub gets crowded.staff removes food exactly at 9am even though there's still people getti

Pros: the rooms were really clean and big

Cons: yes, the parking lot was full and you had pay extra for parking lot, and a little confuse to get to the hotel was not well visible

Pros: The room was great

Cons: The hotel advertised indoor pool but after booking and getting swimsuits on we was told the pool was closed. My children was very disappointed they couldn't swim

Pros: Location and size of room

Cons: Could do a better job on cleaning. Communication on team about our late checkout.

Pros: ...

Cons: We actually left and didn't spend the night. Not clean but worse is that there was no where to park. Staff told us to park in the Hampton lot... No spots there... Or by a fire hydrant. We would have paid but they didn't let us park underground.

Pros: price

Cons: staff was lazy about details

Pros: Chobani vanilla yogurt for breakfast, large rooms, shuttle worked well but was packed

Cons: Disgusting scrambled eggs, pool cold and small,

Pros: The hotel is only a few minute drive from the airport and the mall of America. They also have a shuttle that goes to the mall as well which is very convenient. The beds are very comfortable and the continental breakfast was great as well.

Cons: The pool area is a little small so it can become cramped at times. I do wish they had faster wifi but that is just my preference. Overall this is a hotel I will continue to visit.

Pros: Really liked the cleanliness of the room. The breakfast was very nice. Very easy check in and out. Hospitable and friendly staff.

Cons: Didn't understand why there were no bags in the garbage containers in the room. The pool area was WAY too small for the size of the hotel. Water was only about 4 feet high. Also, not a huge deal, but we were getting ready with an hour to go before checkout, and a housekeeper came into our room assuming that we had already left. Just glad nothing private was going on... We had used the shuttle to visit Mall of America and were disappointed to discover that there was not enough transportation for the guests that needed a lift. Were we there for one pickup and had to wait an additional half hour to get seating an another bus.

Pros: Room was well kept and clean. I liked the set-up with the desk in a different section of the room and the bed. Made if feel less like a motel room.

Cons: Little bit hard to get back to from the road since it shares the entry way with the Hampton.

Pros: Reservation was for a KING room. Upon check in we were informed that there were no king rooms available, so we were given a room with 2 queens. My spouse in a large man Abe we needed a king bed. We ended up using both beds because the accommodations were not suitable. We did NOT get what we reserved and paid for.

Pros: Nice the pool was open for the grandkids

Cons: Restaurant menu options did not suit all ages … more, formal adult

Pros: The attention in every level and the excellence of the room.

Cons: As I recall Nothing went wrong.

Pros: Everything very satisfactory!

Pros: Comfy bed

Cons: I wish they would have told us when booking the room that the pool was closed for fixing. My daughter was very upset and if I would have known that I would have picked a different hotel.

Pros: This hotel is close to the airport and the mall of America. It is only a few miles to Edina and other areas of great shopping and restaurants. The rooms have a sofa, table and chair.

Cons: There is an restaurant in the hotel but is only open for a few hours during lunch and supper. The bathrooms in the rooms are very small. There is some elevator congestion at times. I think only two elevators were working during our stay.

Pros: Location,amenities

Cons: No

Pros: THe room was nice and cofortable.

Cons: There was no breakfast served or coffee, and the shuttle only ran part of the day so getting to the airport midday was not easy. Also the pool was not working for the price should of had a free breakfast and coffee as all the other hotels do around, we will be staying at them next time we travel to the area wich we do often.

Pros: Shuttle

Cons: Breakfast could have started earlier

Pros: Location

Cons: Thermostat wasn¿t accurate. Set it down to 60* and still felt 70-75*. Water would barely get lukewarm, even turned all the way to the hot side. Furniture and floor was dusty.

Pros: Very good

Cons: No

Pros: We reserved this hotel due to the close location to the airport.

Cons: Despite confirming with the hotel in advance they would have long-term parking for a "park and fly" stay, they did not have any parking upon arrival due to a large conference on site. Very unfortunate during spring break week.

Pros: Room

Cons: Cleaness

Pros: This hotel was wonderful! The beds were so comfy and the room was really nice!! We will definitely stay there again. We were a late arrival and the hotel clerk was awesome!

Pros: Room was clean

Cons: Revolving door was broken and out of service, only one elevator available, systems went down so could not check in. Customer service was poor. Pool was closed. I would not stay here again.

Conveniently located near the airport with shuttle buses going to the airport all the time. Staff was helpful and overall it was a pleasant experience.

Pros: Very spacious and clean rooms.

Cons: They advertise 24hr hotel shuttle but when we arrived at the airport and called them for pickup at 9:50pm, they said that their shuttle is no longer running. The earliest shuttle is 5am; so, if you have a flight before 7am, it could be a problem.

Pros: Its proximity to the hotel, its cleanliness, and friendly staff

Pros: -Location is Great -pretty clean -staff was friendly -relatively quiet and not a lot of hallway doors slamming while sleeping

Cons: -Called before I booked and they said a shuttle would take us to the Mall of America. When we were there, they told us the airport was too busy so they wouldn¿t. We had to find other arrangements. -some areas are starting to show wear

Pros: Proximity to the airport

Cons: Blood on sheets, the room was hot and stuffy, the elevators were dirty, the lobby water feature was growing mold and algae and had a bad odor, check in was to be desired. Probably won¿t stay at another Hilton.

Stayed here a few times and one of my favorite hotels in bloomington

Pros: Beds are comfortable and rooms are clean. Friendly staff

Cons: The pool was out of irder

Pros: The bed, linens and pillows are excellent. Cozy and snug for a great night sleep. Facility is very clean and felt safe. Shuttle drivers are informative and friendly.

Cons: No

Pros: The beds and pillows are like sleeping on clouds. I haven¿t slept like that in many many months. Staff is very friendly knowledgeable and we even had room service at 1:30 in the morning since we arrived late. You guys are wonderful

Cons: My son and I were very sad that we could not enjoy that beautiful room with a view and a lovely comfortable bed because we have to go to the mayo clinic but we plan on being back real soon

Pros: Free waters at check-in.

Cons: Old, outdated. Room smelled musty. Unfriendly staff. Probably wouldn¿t stay there again.

Pros: Terrible staff

Pros: It was nice and clean. Free parking.

Cons: Pool still closed. Garret receptionist was incredibly rude and very unwelcoming. Bad first impression. Careless and lazy.

Pros: Nice location

Cons: I stayed two nights and I never got housekeeping in my room

Pros: We not really like the hotel! Very could in room! No microwave in room!

Cons: 1- could in room! We been there on December so temperature was 68F in our room! 2- shower was working bad! 3- no microwave in room!

Pros: Close to the airport

Cons: one of the beds looked like some one had used it The sink dripped The tub drained slowly There was a coffee cup lid on the floor which made me feel like they could not have vacuumed or they would have seen it The phone wasn't working

Cons: Covid-19 restrictions restaurant menus and hours amenities closed

Pros: It was close to the airport for our purposes on this trip.

Cons: Little bit older property with some maintenance issues. Hotel phone system was not working. Elevators needed cleaning and there was other people's hair on the bathroom floor. A little creepy, but we slept well.

Cons: Curtains do not close, old mattress, full size instead of queen size,pool closed, no employees at front desk.. would not stay here again

Cons: Room smelled

Pros: Park and Stay Package

Cons: We WERE NOT told that they were not providing shuttles anymore due to Covid19, until we arrived at the hotel to check in. We had to try to figure out alternative transportation at an additional cost and inconvenience both getting to the airport early early the next morning as well as trying to find an Uber on a holiday for our return trip. It added a sizable amount of cost and stress, that we had no idea would be part of the stay at the Hilton.

Pros: The location is fantastic - right by MOA & the airport.

Cons: This is the shell of a former 3.5 star hotel. Non-Smoking room smelled strongly of smoke - had to move rooms, hotel was somewhat rundown. Rickety elevators, pool advertised as open online was actually closed, just an old, tired hotel.

Pros: Location and staff

Cons: Pool, fitness center was closed due to the corona virus

Pros: Comfortable beds and linens Convenient to airport Use of free shuttle Pricing

Pros: Clean, modern, nice bed.

Cons: Parking fee added without our knowledge, $15 breakfast fee

Pros: Nothing, service was horrible... front staff was rude

Cons: Service, Rooms cleanliness, Attention to Detail, Check in process

Pros: Lobby and staff

Cons: rooms were very dirty and need updating, the pool area was super dirty and one hot tub was out of order

Cons: not able to control the temperature in the room.

Cons: Maintenance horrible it took 3 hrs to place my fridge 1st shift didn't show up at all 2nd shift guy was very nice and replace the fridge

Early check in is grateful. Staff is really friendly. Pillow case has smell.

Pros: Location

Cons: Getting charged again after staying and then not returning phone calls

Pros: Breakfast was good and a fair price. The bar and dining facility left a lot to be desired. The food was just ok, the service was ok but the location and lack of separation from the lobby and bar really did not lend itself to a nice evening dinner. After a long day of travel it did not do a lot allow some relaxation. I would stay again but I did not think it was all that competitive. There are better options. Thanks. ( should also add .. good staff!)

Cons: I chose this hotel for the hot tub feature,however,the hot tub literally had chunks of black dirt around the top platform area, green slime and mold. It was shocking how dirty it was.Also,upon entering the r I cut my finger open on sharp sheet metal.

Pros: Staff

Cons: Cleanliness

Cons: Trying to explain to an 8 year old her birthday party was a bust because someone had puked in the pool. It wasn't the hotels fault but would have liked my money back to move the party to a different hotel

Pros: The location was convenient to the airport.

Cons: We stayed here the night of our wedding because we had an early flight for our honeymoon the next day. I booked a king suite, but got a room with double beds. No one cared or was friendly about it being our honeymoon. The room service was terrible. The fish was supposed to have Nappa cabbage but had lettuce, no salads, just meh.

Pros: The location and the shuttle to and from the mall of America and the airport

Cons: I was there for seven days and Prior to checking in I was not told about a $50 a day incidental fee.

Pros: The room was extremely nice as far as setup was concerned, looked cozy.

Cons: I had problems with the linens seeming to be dirty, the restaurant was a total joke, and the layout of the lobby and restaurant made no sense.

Pros: Nice room and pleasant staff

Cons: Had to finally ask to be seated for dinner after waiting for a few minutes. Dinner service slow. ,Picked up a snack in your snack bar which was not priced but cost $8 for a couple of crax, cheese and pepperoni. Did not realize how small the quantity!

Pros: The location was good and there was plenty of parking

Cons: When I booked this hotel online it listed the price at $--- a night. When I checked in I was told it was $--- a night. I felt that this was a bait and switch situation. The room was okay but they don't even offer a free continental breakfast.

Pros: Decor, cleanliness, convenient shuttle, excellent staff

Cons: Pool was overrun by 30 unsupervised children even at 10:30 at night. There should be an adults only swim.

Pros: Comfortable bed, great pillows. Staff friendly. Restaurant food was good.

Cons: Half and half for coffee was out of date and ruined the coffee.

Pros: Great location if you are planning on going to the Mall of America

Cons: Customer Service was rude. Room was 80 degrees at night. I called at 11pm and requested a fan. It took 2 1/2 hrs for that fan to get to our room.

Pros: It was close to the Mall of America.

Cons: The staff was extremely rude and did not answer the phones. I couldn't check out, I ordered room service only to be told the kitchen was closed. Mind you I was ordering from the 24 hour menu. It took FOREVER to get to my room, over an hour. Terrible staff

Pros: The bed was comfortable and the room was very clean.

Cons: Nothing

Pros: Convenient to airport; timely shuttle service

Cons: A great deal of noise from 2 to 4 am.

Pros: Very close to the airport

Cons: Deceptive website. There is an airport shuttle but parking is not free it is $15 a day. website did not state this.

Pros: Really appreciated the secure floor and shuttle services.

Cons: There wasn't anything to dislike. We have enough negativity in the world. Stop whining and live on your feet, not on your knees!

Cons: 1 hour wait to check in followed by the front desk person leaving her shift, and my family and I were left waiting in the lobby for our room, and I had to go back to the desk to check in a second time. one of the hot tubs was recirculating cold water, our room had no information for food options, and the front desk representative on checkout begged me not to give them a poor review.

Pros: The room was very comfortable. The shuttle bus to airport was great. On time and pleasant driver

Cons: Nothing

Pros: very conveniently located for the airport, very friendly and helpful staff.

Cons: the cleanliness wasn’t great in the room - our coffee cups had rings on the inside so obviously hadn’t been cleaned properly. generally a bit grubby on the furnishings though the beds were clean and comfortable. the bathroom was a bit ridiculous because the toilet was set slightly off the wall, but the door hit the toilet when you tried to open it! also our hairdryer was broken.

Pros: location

Cons: na

Pros: Everything

Cons: Nothing

Pros: Very clean rooms, friendly staff and a affordable price.

Pros: Close to airport with shuttle.

Pros: Friendly staff, good breakfast, nice room.

Cons: No.

Pros: Customer service at the front desk

Cons: Need to keep the pool area stocked with towels.

Pros: The suite was the perfect size for my group (4 granddaughters/ teen girls) for a shopping trip to MOA. The only complaint was that the temperature of the room was too warm and the only way to turn it down to be comfortable was to turn the heat off.

Cons: The room was too warm and the extra blanket for pull out could have been thicker for winter.

Pros: The staff were friendly and helpful.

Pros: I loved the convenience to the airport about 5 minutes away, close to mall of America about 7 minutes away

Cons: The bathroom was very small and awkwardly shaped

Pros: The rom was big and clean. The staff was helpful and nice.

Cons: Everything was good.

Pros: The front desk gentlemen let me know there was a daily pet fee that I was unaware of due to the fact that I selected the "pet friendly" button. He explained pet friendly does not always mean pet's allowed at no charge. One night Fee was waived. Thank you!

Pros: Rooms

Cons: No complimentary water

Pros: The location was good, the shuttle to and from the mall was nice.

Cons: The pull out bed had bed bugs, when we called the gentleman stated that he would need to see them and take a pic. We did find one and they had offered to move us to another room. We declined, if one room has them the other room may also have tgg he em!

The paint on the walls in the pool area was peeling and there were spiderwebs in the corners. The plaster on the ceiling in our room was cracked across the width of the room near the window. There were no disposable cups in the room which would have been nice. There was no microwave in the room, although it wasn't listed in what the room had. However, the room had a mini fridge which is why i assumed it had a microwave. You could use the one in the lobby though. Its just not convenient when you are trying to warm up dinner for 3 kids. The breakfast was good considering limitations Covid has put on continental breakfasts. No extra blankets but i didn't call to the front desk. We just dealt with it. The pull out bed was very uncomfortable. The pillows were nice though.

Pros: Location and staff were the best.

Cons: Room felt dirty. We had to switch rooms because the ceiling was leaking. Couch had stains on it. Bathroom tile as falling off. Didn¿t feel clean.

Pros: The room size and comfort.

Cons: Missing the true continental breakfast. I want ¿waffles¿!¿¿

Pros: When we got there they told us the pool was closed and we had four kids with us so that wasn¿t a good situation. We asked for a room to be cleaned and fresh towels while we left for the day it was not done. Messed up our bill had to talk to manager! Ba

Cons: We booked this hotel two months in advance coming from out of state for a family wedding, when we got there nothing was right reservations was wrong the price was wrong and the pool was closed !! Couldn¿t get fresh towels or maid Service.

Pros: Proximity to Mall of America. Ease of shuttle use. Pet friendly.

Cons: Staff was a little overwhelmed with customers at times and you could visibly see their frustration.

Hyatt Place was clean, staff was friendly and it is close to the mall of America. There is a shuttle that the hotel provides to and from the mall which is great!

Pros: Great location

Cons: The personal ( security- receptionist) rude, he was drunk and was Harassing me! Very bad experience!

Pros: Near the airport and continued shuttle service.

Cons: Was told there was free parking for trip duration and there was not.

Pros: the location met my needs

Cons: there was a less than adequate bag breakfast. pillows in the room were like they were stuffed with towels and the bed was average at best.

Pros: Clean rooms

Cons: I was disappointed that the hotel shuttle was not operating. I selected this hotel because of the hotel shuttle and the proximity to the airport. I was told at the airport that the shuttle was not running at night but one would be available in the morning. When I checked in I was told shuttles were not available on weekends. I spent an extra $30 on lyft to commute

Pros: When it was time to leave

Cons: they had suspended shuttle so had to taxi. No amenities. Did not stay the second night. Got up in morning and booked a night at a different hotel.

Pros: The location was convenient

Cons: The lobby smelled like mold and there was no water pressure in the shower so I couldn’t wash my hair before my big meeting

Pros: The bed was comfortable.

Cons: Small cramped room. They guy who checked us in wasn't friendly. The elevator and hallway smelled like weed. Nothing near the hotel to walk or drive to..this was probably the worst Hyatt I've been to in a long time.

Pros: Breakfast was great

Pros: Proximity to airport

Cons: Hotel double charged me. Paid in full for room and tax, and then charged me again. Still waiting for a call back to get this issue resolved.

Pros: Location. Shuttle service to Mall.

Cons: At reservation, it said breakfast and pets included. At check in, I was told breakfast and pet were extra. Pet was $75 and breakfast was a one-time fee of $12. During check-out I found out it $--- for 2 nights. No microwave! Room small!

Pros: it was nice and close, the shower was wonderful hot and powerful

Cons: the breakfast and lobby area are very crowded, you get a person or two eating in there and you can't move around to get food or check in or out...

Pros: The coffee was good.

Cons: The pool was freezing cold so my kids were upset that they couldn’t swim (which is why we choose hotels with pools). Breakfast was poorly organized - need more staff to replenish the food, drinks, plates, and silverware.

Cons: I would have given this an excellent as it had great beds, breakfast and easy access to the MOA and Light Rail but we were in room 210 which seems to be above the laundry room and there were a couple late loads put in. When I called about the load noise the machines were making it was offered that I could change rooms (1030-1100 at night) instead of just saying "Sorry, we will get them shut off for you"

Pros: The room was exactly what I wanted, breakfast was great, the shuttle was convenient to the mall, the staff was great. The location is easy to find and overall the hotel had everything I wanted.

Cons: The variety at the bar was lacking, for the price and you’d think it would be better. Additionally 24 hour ‘resturant’ Is a joke. Was told they didn’t have a cook by the manager so I couldn’t get anything, I’d think he would be able to step in and get that done to keep the ‘24 hour food option’ available to guests. This was also at 4pm with 4 people behind the check in counter. Also upset that the lack of hot tub isn’t just stated anywhere. This place may have a pool but no hot tub. And no microwave in the room, again for the money you’d think that would be available easily.

Pros: The hotel bar was very nice, the TV in the room was great. I really liked having the couch and wet bar area in the room.

Cons: This hotel has a pool but no hot tub and the coffee that they had ran out and they did not refill it. The breakfast went fast and they did not do a good job of restacking it at all.

Pros: Location and staff

Cons: Leftover food from previous tenant in refrigerator. Air conditioner didn't work in first room. The air conditioner in the second room was extremely loud.

Pros: Friendly staff

Cons: No microwave in room. Pool was closed half the time and very cold when open

Pros: Room was awesome! Very nice.

Cons: Breakfast was terrible and on short supply. Pool area small no hot tub. Some staff were unpleasant

Pros: The very nice staff. The order in menu was limited but nice to have available.

Cons: The bathroom is tiny. Could hardly get the door shut. The toilet is for tiny people. I have never seen such a small toilet. The couch was very low to the floor. The decor was Asian so that was a clue. I am only 5"7" and average weight.

Pros: The hotel was very clean. The room was adequate for what our family needed. Especially like that there was a mini fridge and sink since we like to bring our own snacks and drinks on vacation.

Cons: We travel a lot (at least once or twice per month) and this was by far the noisiest hotel we have ever stayed in. Teenagers, toddlers AND adults ran the halls late into the night, shouting. Other guests were very loud (TV and yelling) in rooms.

Pros: Location

Cons: Low battery in fire alarm, kept beeping during the night, called front desk no answer. Was not happy no sleep till we had to take Ourselves. This made the hotel a safety hazard and against fire code. I told front desk as I was leaving and they just said s

Pros: Location and sitting area in room. Liked pull out sofa bed.

Cons: Requested double room a week out & mentioned late check in...did not get it. Needed pillows & blanket for pull out, waited 30 mins & made 2 more calls to check on it-finally had to get dressed & go down to desk to get it-no apology Won't return

Pros: My flight landed around 11pm, so I called the hotel to let them know I'd be arriving late. When I arrived, there were no rooms left and they suggested I stay elsewhere, and they found a room at the motel 6 nearby. The staff was beyond rude.

Cons: My flight landed around 11pm, so I called the hotel to let them know I'd be arriving late. When I arrived, there were no rooms left and they suggested I stay elsewhere, and they found a room at the motel 6 nearby. The staff was beyond rude.

Pros: The bed was very comfortable and the layout of the room was on trend and up to date. The walls blocked sound from adjacent rooms well, but being 6th floor out of 6 wasn't the best idea with plane noise. At least while there the plane traffic was from 8am-8pm, ok for most but not ideal with a baby. Not a complaint, more of a heads up.

Cons: The pool temperature was waaaay too cold! Air temp in the pool area was great, but wish the pool were as warm. Lakes in MN are warmer right now!

Cons: We arrived and there was no room available although we had a "guarantee" room reservation we PAID IN FULL FOR. Hyatt did not find us another room and hotels.com was of no help either. STILL DONT HAVE MONEY BACK.

Pros: Good value and a great stay near the airport.

Cons: Close to airport. Clean room friendly staff.

Pros: Friendly and helpful staff. Decent breakfast and many extra touches of class.

Pros: breakfast was pretty great

Cons: Blood on a pillow case. Nasty. We didn't use that pillow.

Pros: Breakfast food was very good. Close to Mall, that was great.

Cons: Staff need development of problem solving skills to deal with large number of diverse guest.

Pros: The comfortable feeling and the awesome breakfast.

Cons: Long wait for elevators.

Pros: near beautiful wildlife area where we had a super mornings walk

Cons: location and design

Pros: really really nice place to stay

Cons: the tub was stopped up all 4 night and housekeeping is very slow at bringing us things that we need

Pros: The location to the interstate is great. Easy to get to the hotel. Morning breakfast is nice.

Cons: We were woken up at 3:20am due to a 10person brawl in the hallway of the hotel. When I called the front desk they had the police on their way. I was concerned for my kids and my safety. Not the same hotel as in years before, not sure I would go back.

Pros: very nice breakfast great staff

Cons: the restaurant food was not as goods as expected we the chicken wings which were hard and salty and the soup dujour not good

Pros: We loved everything about our stay here. It was beyond our expectations, the rooms were well cleaned and stocked, they had plenty of staff to achieve all necessary needs. They cleaned throughout the day, pool was cleaned a couple times during each day, breakfast was amazing. We loved it and recommended to anyone who decides to visit this area.

Cons: I don't have anything negative to say or dislikes about this place, usually parking is an issue but there was plenty of that even with the hotel being fully booked. We loved everything about this hotel.

Pros: The staff was super accommodating.

Cons: Toilet was not working properly

Pros: Location was great, hotel was nice & staff was helpful and friendly.

Cons: The pool was very dirty. Went down 40 minutes before closing and it was jammed packed, teenagers playing football in the pool even though it was crowded. Young kids swimming in the hot tub. When the jets stopped the hot tub also looked dirty. Scum on top.

Pros: The space in the room

Cons: There was actually no way to have air circulating, we had no thermostat where there should be one. Room was very hot

Pros: Breakfast was fantastic!

Cons: The parking charge was an unpleasant surprise. They charge enough already.

Pros: Everything was great. I’ve never seen a hotel clean as much as they did here. They are well staffed, attentive, communicative, and overall kind. the buffet food was a great variety and fresh. The pool and hot tub was regular cleaned about 4 times a day. we had a great experience.

Cons: I have nothing negative to say.

Pros: Awesome cook to order omelets!!

Pros: I loved the suite layout, large TVs, Comfy beds, stylish decor and furniture, great towels. The breakfast was the best complimentary hotel breakfast I've ever had!! AMAZING!! Will definitely stay again!

Cons: The pool was quite small for the size of the hotel. The bathroom was shoehorned into the corner of the room, had a tiny door and was quite small altogether. The table in the room and the pull out bed could have used better cleaning.

Pros: the Staff was friendly

Pros: The proximity to the mall and the highways. The absolutely delicious breakfast buffet. The service of the staff.

Cons: Our first night there-we had a problem with our room it was very loud, cold and breezy. Talked to front desk and they sent someone up to fix the window and put back on its track and secure it. Much quieter, warm and cozy. The comped us 50% for 1st night.

Pros: Breakfast was awesome! The hotel staff checking in with us, via text, was great! I was able to request extra towels, etc while we were out and about.

Pros: The location was great. Very clean. Breakfast was delicious. the updates to the décor they have made a very tasteful and pretty.

Cons: Our room was 76 degrees and humid the entire time we were there. There was nothing the staff could do, the entire hotel either runs their furnace or their a/c so there was no way to cool our specific room. They brought us a fan and that did not help.

Pros: location

Cons: Schuttle service from airport did not meet time quoted. Reception hour is below expectation. Restaurant prices are too high ($7.00 for 2 glasses of Pepsi -too much). Rooms are nice. Breakfast was good.

Pros: The rooms were big and the beds were comfortable. The breakfast was amazing!

Cons: You have to pay for parking. The fact that you're already paying for rooms, not sure why you have to pay extra for parking.

Pros: The shuttle was prompt and nice both too and from the airport. The parking situation was disorganized and confusing.

Cons: Super crowded on a Saturday night, with kids running everywhere. Trash bins overflowing In halls. Service in the restaurant was really slow. The hotel was understaffed. The toilet in was not working and a light bulb out in our room and no one came to fix.

Pros: Everything was great. Room was spacious, breakfast, restaurant and happy hour was enjoyable and a nice surprise. Shuttle service takes you to Mall of American and airport, so it's the perfect location. It's even within walking distance to the Mall!

Cons: One of the drivers early in the morning was slower than we needed and missed our standby flight and wish they had shuttles more often, but otherwise, overall it was a great experience.

Pros: Location yo the airport and great breakfast

Cons: Room was on the side by the train so kind of loud really early in the morning.

Pros: Big rooms.

Cons: Hot tub was cold. Over crowded with kids. The Hotel was dirty. Seemed understaffed. Exercise room dirty, tv did not work. Overall bad experience.

Pros: Their shuttle

Cons: Bedding was wrinkled and did not smell fresh and clean.

Pros: Staff at front desl was friendly.

Cons: Drove into the parking lot with with my son-in-law and 7 yr old grandson and were overcome with the smell of marijuana and young teenagers running around the parking lot at 11pm, we felt unsafe. Two males were trying to kick in the door next to our room.

Pros: Good location

Cons: The bathtub drain was very slow when taking a shower.

Check in was quick .(I work the front desk a hotel myself). The King Suite is very spacious and well cleaned and equipped. Plenty of parking and just a beautiful hotel altogether. Love it!

Pros: Location and suites

Cons: I didn¿t have hot water

Pros: Breakfast

Cons: Staff, phone did not work in room, ice machine did not work

Cons: Patio door stuck. Old technology. Access panel for plumbing in the shower was hanging down. The smell in the bedroom was bad. Had to spray the room with my body spray. They call the king suite the best. But it seem like every other room is the same.

Cons: Online it said there would still be a hospitality hour which includes drinks and many snacks, like it has been for years and years prior. This time we literally got a bag of pretzels. There were many kids in the pool without supervision and inconsiderate.

Pros: The fact that we didn't stay there. Their customer service is horrendous

Cons: Everything. The employees are terrible, they should learn to treat people. There are tons of options for hotels in the cities.

Pros: The cleanliness they definitely have to do better with the breakfast long lines to get meat the used to have two pans on the buffet sausage and bacon.

Cons: They changed the breakfast buffet with no meat and you have to wait in long lines it's not worth it.

Pros: Close to airport.

Cons: Rooms are outdated. Small bathroom. Very noisy. Overall bad experience.

Pros: Being so close to mall of america.

Cons: The worst pillows ever. Could never get a good night's sleep.

Pros: The room was spacious and clean. Great breakfast and cocktail hour. Restaurant food was delicious!!

Cons: phones in room didn't work. Had to walk down to restaurant to order room service. I asked for maid service 2 days into my stay, no one removed trash & dishes from my room so I set them outside room. They were still there when I checked out 1.5 dayslater

Pros: Clean, well decorated, free breakfast, nice hotel I would recommend.

Cons: No

Pros: The pool

Cons: The staff is lacking in communication skills with each other

Cons: The rooms sliding door was open upon arrival and was stuck open. When went to fromt desk they were on their personal cell phones playing on instagram. They came with crowbars to close it. The bathroom shower handle fell off the wall and hit my 10 yr old.

Pros: The best thing was the breakfast staff. They were hyped up for the day and were incredibly friendly.

Cons: Hotel management and hotel staff have no communication at all. They don't know what's going on half the time.

We were in-transit and just needed a place to stay for 1 night. Staff was incredibly friendly (shout out to Jose!), bed was extremely comfortable, and water got hot quickly and had great pressure. The only negative was the ring of the mass transit. Would be great if there was a way to have white noise to mask that nuisance.

Pros: Room service Food was great. Everytime I requested anything from the front desk it was brought to my room expeditiously. The shower was wonderful. The hotel offers breakfast included in the hotel fee.

Cons: The breakfast however was cold and not tasty. It snowed and the hotel did not clean the walkway for the guest. Children were tracking water from the pool into the elevators. The room decor was dated. Not enough cover on the beds.

Pros: Breakfast was good.

Cons: There was throw up in swimming pool, staff was pretty rude upon arrival, and our bathroom was dirty

Cons: The price listed is not what I was charged

Pros: The cleanses of the room

Cons: Noisy at night, staff knocked on door continuously for unnecessary reasons, heat didn’t work

Pros: Nice hotel. Happy hour was great. Room was good size.

Cons: Breakfast was cold. Front desk was short staffed. Pool setup was understandable vut not great.

Pros: I liked the location and how the hotel looks like.

Cons: The receptionist was not friendly and welcoming. The room has old doors. The tub in the bathroom is old and caulked up badly. The toilet is old. Breafast was lousy and the kitchen staff was overwhelmed, and some of them were not nice. The Pool is too smal

Pros: Beds

Cons: Powdered eggs

Pros: Convenient location, clean.

Cons: Staff wasn't the friendliest nor timely. Clocks in the room were set to the wrong time AND they lock the controls to change the time so this made it useless. Clumsy bathroom set up. To open the door it completely blocks the shower.

Pros: The staff making breakfast were friendly

Cons: There was dried blood on a pillowcase.the staff was rude. We could not get in to the pool it was "booked".at night people were very loud. In the morning there was a loud police incident. We did not feel safe.

Cons: There was dried blood on a pillowcase.the staff was rude. We could not get in to the pool it was "booked".at night people were very loud. In the morning there was a loud police incident. We did not feel safe.

Pros: Honestly I guess I would say the breakfast was alright. But I definitely did not bring my kids and my family to a hotel for a breakfast LOL We feel so disappointed and cheated, worst experience ever, if I could list the details I would but it wont fit all

Cons: Absolutely Disgusting rooms, Lazy hotel staff, Unexpected hotel fees were given to us before getting our keys and then it was more than both of our hotel rooms all together, nothing was as described about the hotel and looks so outdated. Kids hated it :(

Pros: The hotel was horrible. One of the worst experiences, and quality especially from a Hilton. Everything was old and dated. The carpet had red blood stain, I have video to prove it. It look so gross and unpleasant. The staff did not care to assist.

Cons: One of the worst experiences, and quality especially from a Hilton. Everything was old and dated. The carpet had red blood stain, I have video to prove it.It look so gross and unpleasant. The staff did not care to assist. No staff upon arrival, bad svc!

Pros: Nothing

Cons: Air in hotel was insufficient. Room temp was 84 degrees the entire stay. Asked staff for assistance and front desk agent was rude and told me to deal with it.

Cons: I didn't realize I had booked a handicap room. The toilet was loose, the faucet was broke. We had to hunt for the towels etc. and found in closet in bedroom. Not a good experience.

Pros: Great location. Nice having a made to order breakfast.

Cons: A couple of days housekeeping forgot about us. During the week there was renovation going on and it was very noisy. Not much one can do about that though.

Pros: Location to the airport.

Cons: The room size was great and fit our family of six. However the pull out practically had springs shooting out, the interior walls were thin enough to hear the lobby music until the bar closed. Restless night before a 6:00 flight.

Pros: Wanted to check in-They said I didn't pay and requested another payment-made it-then went to another person and showed my receipt from you-and they did say you had pay-the 1st person just laughed and said well you will just have to pay twice-not nice.

Cons: Internet very difficult to access -Halls full of orange peels and debris-I am not broke but hate to get taken so did not like the 15.00 hamburgers at the cafe. Big jar for tips at the reception-guess OK -but not like the old Embassy Suites-would not stay

Pros: Evening reception and breakfast.

Cons: Rooms still had garbage in them, fixtures were hanging off the wall, couldn't close the sliding glass door to outside. Took security over an hour to come to the room and I had to fix it myself. Not impressed with this place.

Pros: The room was clean

Cons: There was construction going on inside the hotel so it was Noisy as Hel! And ear plugs didn't help with noise. It was hard to think and work and take a nap. I would not stay there again. I was also charged 25 dollars extra for checking in early.

Pros: The room was nice and the bed was comfortable

Cons: There was no mention of the hotel doing a serious remodel. This caused the entire entrance to become packed with people and the center of the building is one giant construction zone.

Pros: Loved the attitude of the staff. Loved the bright, open air court breakfast. Loved all of the real plants and marble and art deco!... Oh, and the bed slept very well!

Cons: Breakfast could have gone a later than 9:30. My Girlfriend is physically handicapped, and it was hard to get down there that early. Also, the bed was kind of high for her to get up on (room 515), and I think that some of your AHA door activators didn't work either.

Pros: Thanks for breakfast.

Cons: The place seems to be riding it's name sake. Attention to details and customer service is a thing of the past. The room was kinda dirty (obvious dust on unused furniture and mold in the shower), wall paper falling off the wall and ceiling, sheets warn through, WiFi not strong enough to reach the whole room, micro wave oven couldn't make pop corn, dirty plates left in the room and in the hall. Kitchen and wait staff were very pleasant and helpful but reception desk and housekeeping left lots to be desired.

Pros: This hotel has awesome homemade omelettes. Very nice suite rioms

Cons: Heat in room wasn't working & had to wait 4 hours (that never happened before) Pool area is so crazy busy that we never can use pool

Pros: Breakfast is really good. it is super close to the light rail. I enjoy how the rooms each have a living area separate from the bedroom.

Cons: The service in the bar/restaurant was horrible. We sat for an hour before we were asked what we wanted for drinks by someone who wasn't even our waitress. It took another 30 minutes to get an order in for dinner. We never saw our waitress until it was time to pay our bill. Also, We called down to the front desk asking for a plate and when the gentleman brought it up he was very rude saying it wasn't his job to be bringing plates to rooms. I was overall very disappointed with the staff here. Also the Internet was horrible, I ended up having to use my hotspot because nothing would load.

Pros: Loved the enclosed green space and gardens The plantings were healthy well maintained and gave off a healthy energy that was soothing..great complimentary breakfast and shuttles to airport and mall

Pros: Needed a place close enough to the airport and the train station. Perfectly located near Terminal 2 and Mall of America next to Green Line. 5 min to Terminal 1 by car and 15 min to Union Depot for Amtrak. Arrived late but food still available to feed hungry teenagers!

Pros: Everything!!

Pros: Location

Pros: The rooms are very nice n the breakfast selection is great. Close to our destination.

Cons: The entrance was difficult to get to. The shower curtain had mold on it.

Cons: Needs updating

Cons: Property was great. however Booking.com I’m not sure if I could recommend here in the states for these prices. I’d request to have the price at $256 as it was listed but it got marked up to 275$! No one even messed back once I put in the request which was very disappointing after all my years using this service in Korea.

Pros: No breakfast

Cons: Hot tub was cold

Cons: Staff are not very accommodating. Asked for two room as closed as possible but given a room very far apart. I had to come down from 7 floor to ask for it again. I have never seen a hotel charging $36 for watching cnn and the Disney channels. I’ll never book this hotel or it’s other locations again.

Pros: Great location for the Airport and MOA

Pros: worked well

Cons: parking ramp

Pros: proximity to airport

Cons: wait at airport for shuttle.

Pros: it’s very convenient to the airport. nice staff

Cons: older and the pool needs work.

Pros: Comfortable bedding

Cons: Parking was horrible. Difficult to get to room. Mirror in bathroom had weird black stains. Hotel was decorated poorly.

Pros: convenient location for my needs

Pros: Close to Minneapolis airport

Cons: Very difficult to get into layout was confusing and rooms could of been cleaner

Pros: Nice big room

Cons: Could hear the guy next door watching porn through the walls. Had to explain to my 7 year old what that weird noise was.

Pros: The location.

Cons: No

Pros: The staff!

Cons: Can tell the hotel has wear and tear

Pros: Nothing really. A rundown place.

Cons: Pretty much everything. There's only one restaurant open for breakfast: 7 to 10am and dinner: 5 to 9pm with quite negligent waiters. Everything else is very outdated. The ac/heater in our room 525 was very noisy with no control buttons available.

Pros: The food was surprisingly good for a hotel kitchen.

Cons: The rooms,hallways, and tech seemed outdated. Could use some attention in thise spots. TV and platform it uses is ancient and slow.

Pros: Location is great for us. Close to light rail station.

Cons: We¿ve stayed at this hotel many times. This is the only time I¿ve had a complaint¿¿the bathroom floor (especially behind the door) had not been cleaned it what seemed like a while as there was hair and dust. Service in the restaurant was lac

Pros: Location. Free parking.

Pros: Great hotel!

Cons: Hotel was great! It was hard to do find, though! Airport right next door. Parking and pool in separate locations¿. No fan in bathroom and plug in mirror for make-up applications. etc. did not work.

Pros: When it was time to check out of the hotel.

Cons: The hotel is old. Very understaffed not mentioned by the front Dess. Plus the bathtub and air-conditioning unit were malfunctioning.

Pros: Great location for our needs. Great restaurant! Friendly staff .

Pros: Location, reception staff and kitchen staff or wait person since he was doing it all

Cons: The room had very sticky carpet. Furniture that was badly scratched with some damage. I was informed it was a four star hotel. No where close. I have stayed in four star hotels.

Pros: Great food!

Pros: Pool

Cons: The bathroom was not cleaned. I took pictures if needed. Had not been swept.

Cons: The double beds in the room were full size and it queen.

Pros: How close to the mall!

Cons: The cleanliness of the room was terrible. Manger is beyond rude.

Pros: Location was great and we had a good view of the city from our room.

Cons: Understaffed. The breakfast and Caribou Coffee shop was run by the same person. There was no food in a coffee shop at all. Good thing there was a complementary coffee in a room. Every single Crown Plaza I stayed in had continental breakfast.

Pros: Close to airport

Cons: Parking garage- you have to go back to your car to place your ticket in the dash during checkin. There was standing water in the bathtub, and what looked like blood drops on the carpet.

Pros: Close to Mall of America. Under $100 a night.

Cons: Hotel was dated. Peeling paint. Hair on the bathroom floor.

Pros: Location

Cons: Noise all night next room to me . There door slam many times at night. Big hit on the wall 3 times at night. People smoking by the mine antrence.

Pros: Location was great

Cons: Room was not cleaned properly. Blanket on bed dirty with makeup and dirt marks from someone prior. Hotel manager was a jerk when I spoke to him regarding an issue.

Pros: It was quiet.

Cons: The door didn’t close completely behind me and the locks were inadequate

Cons: Smelled of weed.ac didnt wk in 1st room. Moved to 2nd rm. Broken office chair. Broken 2nd bed. Damaged furniture. Pkg ramp dangerous falling apart. Person doing drugs in lot. Not a 3.5 hotel as promised. Very disappointed

Pros: Location

Cons: the beds where not changed. There was hair and remnants of beads on both beds. With covid going on was really surprising to see this.

Pros: Located close to airport

Cons: Not the quality service or decor you would expect for star rating.

Pros: The staff was amazing.Very nice and helpful.The restaurant served awesome food.I liked the willingness to be shuttled when venturing out.

Cons: I was not impressed with the room.Nothing spectacular or memorable about it.No guide to show attractions or t.v. channels. Furniture had seen its better days as it was hacked and chipped.Whole room looked out dated.Vending machine didn't work on 2nd floor

Pros: The Location,The Front Desk Had Good Service

Cons: The House Keeper Was Rude N Disrespectful Banging On My Room Door,I Payed For Two Queen Size Beds,Free Breakfast,When I Checked In My Room My Beds Wasn't Queens They Were Twin Size,I Didn't Get No Free Breakfast I Got Told I Couldn't I Couldn't Swim.

Pros: Nothing

Cons: The first room we got had blood in the bed. Very bad experience.

Pros: Pretty nice

Cons: Yeah that I still haven't got my 50 dollar refund from a deposit you have to pay at check in

Pros: Location was good bar was ok.

Cons: The elevator took forever they had 5 elevators but only 2 worked. You sometimes waited 10 minutes for the elevator. Rooms are tired and outdated. Clean was not done ey well black tub and they did not vaccum or change my top bedding when I spilled 4 2 wee

Pros: Convenient location to the airport

Cons: Met expectations

Pros: The restaurant was great!

Cons: The first 2 rooms we went into with our assigned keys were not cleaned, at all. Then we got our 3rd room and it was an average room. In the morning, figured out the coffee machine didn't work! The staff didn't offer anything to make up for any of this.

Pros: It is located in a great spot for a morning flight.

Cons: We were kind of surprised it was a four star, more like a three star.

Cons: Outdated rooms. Horrible parking CDC structure. NOT a 3.5 star hotel!!!

Pros: Clean

Cons: Inconvenient and somewhat concerning walk from parking ramp to front desk for a late night arrival.

Pros: Honestly just the room service and cleanliness of the room.

Cons: The hot tub was room temp at best which was what we were looking forward to after travel. Check in was unwelcoming and cold. Kiosk style for a crown plaza which was odd.

Pros: Shuttle to airport

Cons: Nothing. Very good

Pros: The location, pool, jacuzzi, and parking.

Cons: Wifi is nonexistent, the bathtub had mildew in spots, and when we got there they were completely booked even though we already paid for our room.

Cons: not handicap accessible. Have to take stairs to hotel after parking in garage. stairs covered with kitty litter and felt very unsafe for a woman traveling alone.

Cons: Not even close to 3.5 star.

Pros: Location

Cons: The staff, the room was dirty and when asked for a late check out, I was told only a hour later anything after will be 30 dollars per hour!

Cons: Very small beds. Cracked and loose tile in the bathroom floor

Pros: Great gym available at all hours with key card. Everything one would need to do their routine workout. Indoor pool and spa. Great staff, I forgot my comb and when I went to buy one in the "Market" the desk clerk came out of the back with a complementary comb. He noticed what I was looking at and went and found one for me by the time I got to the desk. WOW.

Cons: The power strip in my room was turned off bcz it had a fairly loud hum. It powered the TV, Refrigerator, Microwave, and a cabinet on the right which I did not look at too closely bcz it smelled bad. Also, the makeup mirror in the bathroom with the light around it - the button which was the on off/setting switch was missing so I couldn't turn the light on. Also I followed the "green" instructions re: my bathroom towels and they replaced them anyway. When I told the desk they put the note on my room and it didn't happen again, but...

Pros: was dirty. left food in the mini fridge. should be more like a 2 star hotel

Cons: elevators were broken

Pros: Location near airport.

Cons: Front desk staff were loud and rude.Long check in lines...no where to sit to wait for "processing"...no warmth or personal attentiveness to guests shown by ride and crude desk staff. REGISTRAYION RUN LIKE A GROCERY LINE AT TARGET..

Pros: Location

Cons: Elevators did not work. Stuck in an elevator for 30 minutes and front desk did not answer phone. Elevators did not work rest of the week. Had take stairs 13 floors carrying baggage. Staff was never available for help and very rude.

Pros: Horrible experience blatant discrimination! Broken elevators

Pros: location, windows are noise protecting from airport noise (reason I wouldn't recommend this is just based on my personal preference. there are 500 rooms. I felt no one cared whether I lived or died, even though they were polite. Some of you like this way

Cons: this motel would be fine if you like huge/impersonal, but I like personal touch. i.e. there was no breakfast to eat around others, no lobby, even the desk was only a "sorta" desk, and for me being handicapped, was very uncomfortable check in.

Pros: Worst ever hotel

Cons: Nothing I like there

Pros: The Bartender, she was the only thing great about this place. 10 stars for her. So friendly and went above and beyond with her service.

Cons: The stained pillow, hair in sheets, BUGS ON MY BED!!! Yes you moved us... Cause you had to. Oh those vouchers for breakfast we used once cause the server was so mean and yelled at us and didnt give any help once she took vouchers. I gave the rest back.

Pros: Quick check-in, room was good overall

Cons: Mold on bathroom ceiling

Pros: Staff was friendly and the room was clean and comfortable

Cons: The floor we were on had a lot of children and noise

Cons: The room was clean, but just felt well used being an airport location.

Pros: Comfortable bed

Cons: Paint peeling in bathroom & duct work very dirty..

Pros: The air conditioning didn’t work, the entry lights bulb was off

Cons: I already mentioned

Pros: it was very nice

Pros: the room was nice

Cons: we were quoted park and fly with 2 different people and then we got there and they charged us double.

Pros: The location

Cons: The property and our short stay were fine. The problem is how much I was charged. This is my 3rd attempt to resolve this. I emailed the property two times through Booking.com and never received a response and I also contacted an agent at Booking.com said he would look into it and have not heard back. I had a booking confirmation through Booking.com for $136.63. I wasn’t told a different price when I checked in and I have NEVER had the amount be different. I did not get a receipt at that time nor did I get one under the door. I didn’t discover that I was charged $196.78 until I returned several weeks later from vacation and found an emailed receipt.

Pros: All good

Cons: Nothing

Pros: Very convenient location - Mall of America and MSP Airport

Cons: Spa closed for repairs (no mention when the reservation was made), Beds are very uncomfortable, only one vent for air movement which was aimed at the side wall. Unable to open window for fresh air.

Pros: Breakfast was good.. hotel very clean... staff very nice..

Cons: Pool was to small

Breakfast was fine. First room we got had this loud noise so we got moved. Shower water was tepid at best but if you stay in the long enough it gets hot (wife said). One of the receptionists was rude as anything but the others were pretty good.

Pros: The staff was the absolute best in the face of some obvious issues. The room was very clean, spacious, and comfy. Hot breakfast was great!

Cons: The main areas were a bit dirty, carpets stained, garbage can overflowing outside. The staff member at the front desk was folding towels for a couple b/c of housekeeping issues. The room was missing cups, coffee, ice bucket.

Pros: First time I¿ve been to a hotel that didn¿t even offer hair dryer.

Pros: Hotel was nice and clean

Cons: The mattress and bed were horrible. We hardly slept at all. Every time one of us moved the bed squeaked and rattled. Mattress was horrible. Our backs hurt so bad after getting up.

Pros: closeness to shopping

Cons: dirty

Pros: Even though the hotel has planes flying directly overhead, you could not hear them at all. Nice and quiet.

Cons: Disappointed that the pool and hot tub were closed due to a lack of certified pool maintenance personnel. Apparently due to covid.

Pros: Night staff was friendly

Cons: My room getting down graded and was not what I paid for.

Pros: Location

Cons: The air vent in the room was sooooooo dusty. Also, the shuttle took forever and the driver wasn¿t very courteous.

Pros: Nicely decorated & great location.

Cons: Housekeeping doesn't seem to be paying attention to detail... found a tooth flosser in our room (gross). They're not providing tea bags at this Hampton Inn due to Covid changes. I found that to be very strange. Pool needs to be operating.

Pros: Location & proximity to airport.

Cons: The room smelled of cigarette smoke and there was a cockroach on the bathroom sink in the AM. Killed the roach & showed a photo to front desk staff. The apologized profusely, but there was little they could do.

Pros: The location was great. Close to everything, yet setting was not busy with easy freeway access.

Cons: Missed hot breakfast due to Covid.

Cons: Dirty washcloth in the room. Had to ask multiple time for amenities to be replenished. There was no soap. In the room. Pool was closed. No hot breakfast.

Rooms were not cleanly at all..

Pros: Close to airport

Cons: Hotel transportation shuttle van got a flat tire in the evening which cancelled rides to airport. Had to take a taxi. No restaurants or food options in area.

Pros: Huge clean comfortable room. Convenient location.

Pros: Location. Our floor smelled like weed when we got off the elevator.

Cons: Everywhere I read stated the pool was open, but when we got there it was not and that was the main reason for choosing that hotel. Price was great but that was it. I know covid.... but I have been to plenty of other hotels and they are all open now

Pros: Close to airport.

Cons: No. Everything was great.

Cons: Needs a bin for recycling

Cons: At checkin, room was out of tissues and toilet paper. Room also smelled funny. This Hampton Inn is not like many of the others we have stayed at. Cleanliness was an issue.

Pros: Location

Cons: Staff wasn't very helpful. Requested clean towels and trash bags. Didn't receive them. Problem with Covid precautions.

Pros: Location

Cons: Business office not functioning so could not print boarding pass Window shades would not close Air handling system very loud

Pros: Great location to surrounding places like the mall and airport.

Cons: Room was still a little dirty and there was no sticker in my door saying it was cleaned and not opened. Some outlets in the room did not work either. Staff that checked me in did not seem like they wanted to be there.

Cons: Outdated decor and technology in the rooms. No USB ports to charge phones.

Cons: They promise to serve breakfast but there is no breakfast and the where not clear the whole time I stayed there

Pros: Great room

Cons: i Had to pay a deposit I wasn’t told about.

Pros: The room was beautiful but there were very few amenities.

Cons: No Airport Shuttle, and NO breakfast, no coffee in the lobby. Very disappointing.

Pros: Location. Clean.

Cons: Because of COVID there is no breakfast. They don't even do a grab and go boxed breakfast. We had to come down for extra toiletries and towels, etc. Except when we requested them, they were out of shampoo and lotion. Problematic.

Pros: The room was clean.

Cons: Pool was closed. No breakfast.

Pros: The location of the hotel is really good and close to airport and the mall of America.

Cons: Toilet made squealing noises all night,blood on one of the towels,leftover food in fridge, unfriendly staff, no breakfast even tho we stayed at a fellow hampton inn 3 weeks ago and they had breakfast, pool closed even tho staff said it was open on phone

Pros: Size of the room was great

Cons: check in was NOT friendly at all, kept saying "I'm sick of this " under her breath, as she was talking to housekeeping. We checked in at 5:00 and she had to call to see if the room was cleaned. We had 4 people in a suite and there were only 2 towels.

Cons: Missing items in the room, like: ironing board, luggage holder, laundry bag, bathroom light glass cover

Pros: Staff responded to my concerns.

Cons: This property is being remodeled so there was a lot of construction debris, dust, etc, including in our room. The staff vacuumed the floor for us after it was brought to their attention, so that was good and I appreciated their quick response.

Pros: Location to the airport

Cons: Only scalding hot water in our room. Not able to wash face or take a shower. Hotel staff said they would refund the room, have not seen that yet.

Pros: Location to MSP airport

Cons: Hotel elevators were filthy. Also when booking was not told that parking there would be $20 a night x 14 days or over $200 just to park. Will never use this facility again!

free shuttle near the mall of america and free shuttle to and from the airport ( from the Minneapolis Airport you need to ask the information counter to give a call to the hotel and the hotel will send their shuttle to pick you up in the airport). There is a waiting area for the hotel shuttle to come. Usual free breakfast (buffet typed — bagels, eggs, waffle, sausages, patties, yogurts, milk, coffee, tea, etc) enough to be full in the morning I would definitely book again on my next trip

Pros: Great location

Cons: The only complaint we had was that the pool and pool room temperature was not warm enough.

Pros: Location; room with microwave and refrigerator, room size.

Cons: Pool was closed Sunday morning. We planned to use the pull-out couch in the room, and found that the sheets had never been removed, and were dirty. There were no clean sheets available in the room.

Pros: they were great to us, the hotel was very clean and the rooms were a good size.

Pros: Great room that was spacious and comfortable

Cons: Slow replacement of foods at breakfast