Hotels near Minneapolis-Saint Paul Airport

Pros: The price

Cons: No Hdmi hook up

Pros: Clean and comfortable. Good parking. Good rate.

Cons: We were promised a complimentary breakfast but did not receive one. We asked about it but the staff said everything was ala carte, nothing free. False advertising.

Pros: This hotel was wonderful!! The hotel and our room was modern, very clean, quiet, and comfortable. The staff was very friendly and welcoming throughout our stay. The hotel lounge/bar has comfy couches and chairs to hang out, and the pleasant bartender was awesome. The hotel parking garage was well lit and nice to use on a snowy weekend. Hotel is right across the street from Mall of America, so location is great. The Hazelwood restaurant next door is very good. Jimmy John's is also next door if you just want a quick sandwich. I highly recommend this hotel for a Mall of America weekend!

Pros: Clean

Cons: Noise

Pros: The location was excellent & the parking was easy. The design of the room was outstanding & the bathroom was gorgeous, very well thought out! Lighting was nicely placed and functional. We loved our room and would stay here again!

Cons: The room needed a microwave. Having one for the entire floor near the elevator was not convenient for warming up food that needed to be brought to our room. Trash & recycling cans were too small.

Pros: Great Service, staff are nice and friendly!! Rooms are cozy and clean. Will definitely recommend you to stay.

Pros: The room is nice. We enjoyed our first night.

Cons: There was no heat at all the last night of our stay. The TV didn’t work. The phone in the room didn’t work. And there was NO hot water! We also didn’t get room service at all the second day either. No towels. Nothing. ☹�

Pros: The peloton, the location, the staff, the breakfast

Cons: Wish there was more food service options.

Pros: I really liked the location! It's literally across from the Mall! And staff is very friendly.

Cons: I didn't liked the room. In the bathroom they don't have fan. They should have sleeping sofa. Because if family can't afford separate rooms for couples then they should have the sleeper sofas, we are paying anyway!

Pros: It was quite possibly the easiest quickest, most efficient check ins That I have ever had. I often feel I am inconveniencing the front desk during check-ins... But the agent at check in was delightful and quick!

Cons: Nothing. It is a top-notch hotel!

Pros: My room was excellent. Quiet and clean with good workspace and comfortable bed. Hardwood floors are very clean.

Cons: Due to Covid, the bar and restaurant were closed. Luckily there is a good restaurant next door.

Pros: I loved the interior design , many lights switches and smart tv programmed to Netflix and hbo. It was nice to watch free hbo movies on click. Love the location next to mall. But this hotel is not equipped for families.

Cons: I didn’t like the bathroom. The bathroom door didn’t have lock, i do not like the fact I can’t be private in bathroom. The bathroom shower door didn’t close (malfunction) and the water was splashing all over on the floor. Not

Pros: Beds, Media, Store for snacks etc, Rain head shower

Cons: Nope

Pros: Easy check in

Pros: Great location. Very comfortable room.

Cons: Housekeeping was not responsive. Called to have them turn down the hideaway bed(we registered 3 guests). They never came, had to figure it out ourselves. Also requested shaving cream....we called twice but they never came.

Pros: It was very quiet despite being right by the airport.

Pros: Great breakfast and good service

Cons: None

Pros: Clean up to date accommodations. Nice hotel bar with drinks and food. Great local restaurant beside the hotel too. Location is perfect for airport.

Pros: The location, and ease of parking.

Cons: We understood our room as (2) queens, and had a queen and a pull-out. Not the most comfortable. Please clarify in the descriptions and registration information.

Pros: Professional and clean

Cons: Nothing

Pros: Very friendly

Cons: I haven't received my deposit back yet

Pros: The pool ❤️

Cons: Only one hr at the pool

Pros: Breakfast sandwiches were horrible. Basically a brown bag with small container of oj and granola bars. I know covid is limiting choices but this was not a good breakfast.

Cons: Sandwiches were rubbery and that was only hot choice. They were not very good had some granola bars but to me it wasn't good

Cons: Everything

Pros: Love this hotel. Has a great location and very hospitable staff. It has a wonderful ambience and kept us comfortably warm during the cold weather!

Pros: i like everything is very clean and the staff very friendly

Pros: Attention to keeping order staff dealt with unruly behavior from guest in a very professional manner

Cons: Simply beautiful

Pros: The size of the room and amenities included

Cons: Pool. Housekeeping entering without knocking first.

Cons: Parking was a problem

Pros: New, nice room, very clean, walking distance from Mall of America.

Cons: Breakfast was not as good, should have been at par with hotel quality.

Pros: Rooms were great - have 2 older kids and we had a 2 queen suite with a pull out couch. Older kids had their own bed and we all had space. Very clean and nice appearance.

Cons: For the money, I truly can’t think of anything that could have been better.

Pros: They had a good breakfast and the room was great

Cons: The elevator was broken

Pros: This was such a comfortable hotel. I will be coming back for sure. Great location, staff, breakfast and so, so clean!! I would easily refer this TownePlace Suites and in fact already have!!

Cons: No, it was fabulous!!

Pros: Location and hotel facilities were great!

Cons: Breakfast was free, but it was the worst free breakfast ever. The eggs were runny and rubbery. Muffins were cold (as if taken out of a refrigerator or freezer). OJ dispenser was dispensing orange water (ran out of OJ).

Pros: the friendly staff and cleanliness of the hotel. also the convenience of the proximity to the mall of America.

Pros: Booked one night in this hotel hoping for the best!Because the one I really wanted to stay at couldn't get me in for a 2day stay.I am so happy I have found my forever hotel when I visit Mall of America.It has everything you need+extras.

Cons: I didn't like that I had to leave!

Pros: The staff was great, breakfast was very good, hotel was very clean.

Pros: Modern, clean, simple

Cons: Planes are kind of loud but its right next to the airport!

Pros: Location was great for Mall of America - a 5 minute walk. Hotel was new, clean and bed was comfortable. Breakfast was a standard affair, with the usual hot and cold items.

Pros: Staff was great. Nice location. Good sound proofing in rooms. Hardly heard the planes flying over. Nice breakfast.

Cons: Pool was small and no hot tub. They had no information on sightseeing, attractions or any thing. All the information they had was to join the Merrit hotel program.

Pros: Close to airport, close to Mall of America, very nice clean room..wonderful comfy beds.

Cons: The noise of other patrons was HORRIBLE!! Children and people running in halls above us and screaming all night..very upsetting. We have to come back in 3 weeks and not sure if I would want to stay again only for that reason.

Pros: The hotel is so gorgeous. The staff is amazing, friendly and really professional. I would recommend this hotel

Pros: Tasteful decor, clean, quiet, excellent service.

Cons: Accommodations and staff were wonderful!!!

Pros: Located by the mall

Cons: Mattress, carpet stained, no water available and room too cold, said 73 but room felt much colder than that

Pros: Lindo, limpia la habitaci¿n solo creo que falto un poco de limpieza en la ducha ... si no fuera por eso dar¿a excelente debido al costo

Pros: Beautiful hotel

Cons: $17 parking

Pros: The room was amazing! It had a lot of space, a comfortable bed, and the bathtub was wonderful! I also like that the hotel is attached to the mall so you can walk from the hotel to the mall indoors if you want to head over. The hotel also exceeded expectations with their preparations in dealing with COVID. You can order food and they'll meet you at the elevator to get it. Facilities like the pool are closed, as to be expected, but the bathtub was deep enough for a good soak.

Pros: Location and cleanliness.

Pros: The great smell, cleanliness, location.

Cons: The swimming pool and bar are not open due to COVID-19....that part sucks!

Pros: Huge room

Cons: Parking fee(though small)

Pros: The location connected to Mall of America was very convenient and being relatively new meant ample plug ins and newer beds and TVs. The Cedar + Stone restaurant downstairs was also fantastic.

Cons: The staff are generally quite rude and housekeeping took hours to come after we called at 2pm asking when they would clean the room. We had kids that needed a nap with the long day running around the MOA and Nickelodean Universe.

Cons: The only issue I had was access through the mall. Going through the restaurant with bags is cumbersome

Pros: + Beautiful looking hotel from the rooms to the lobby. + Upgrade room for Marriott Rewards Platinum's to CL floor. + Direct entrance to the Mall of America. You can leave your coat in your room. + One of nicest Concierge Lounges (CL) I have ever been too. + CL food offerings are step above a CL at a Marriott. + CL staff were all super friendly. + Great online phone app to get your car from valet parking. + Very big bathrooms with a walk in shower and a separate huge bath tub. + Great views of planes taking off and landing at the MSP airport. + Super quiet windows - you could not hear any traffic or jet noise. + Very fast elevators. Never had to wait. + Right on the highway, so very easy to get where you are going.

Cons: - Having to pay for parking. -

Pros: I like the rooms,the bathroom was very clean Nice people

Cons: Parking was too expensive

Pros: Beautiful facility. Restaurant was excellent but pricy.

Cons: Rooms a bit small and no sofa bed or room for a roll away so with kids age 9 & 11 I would need 2 rooms. Service although polite was a bit impersonal. Didn't like the fee for wifi or parking.

Pros: I loved the location. I did not like the parking fee for one night.

Cons: One person at front desk. People had to wait. Did not have enough time to check everything out. Room very comfortable. No did on Bathroom? Not sure many would that.. but maybe.

Pros: Convenience!!😄

Cons: Clean and up to date!

Pros: Location

Cons: Food ordered to take to room was not good. Early morning shuttle to airport dropped us at the farthest end of the Delta terminal, even though we had specified that we were flying United. The driver insisted that everyone gets dropped at the same place!

Pros: Everything.

Cons: Parking.

Pros: Staff very friendly and helpful. Food is amazing! Views from corner room amazing! Love it here!!

Pros: Clean clean clean!!!!

Pros: Proximity to airport.

Cons: Need to use a “master” switch by entry door to get the bathroom background light to turn off.

Pros: Location was great. Hotel employee went above and beyond the call of duty.

Pros: The hotel is right next to Minneapolis airport and you can walk right over to the hotel. The staff was very courteous and very helpful as well

Pros: This Hotel was not clean at all. There was blood on my pillow case and bed spread and the room had obviously not been cleaned. When I called the front desk they just simply came and changed my sheets? and said sorry about that. kids Toys were in shower.

Cons: This Hotel was not clean at all. There was blood on my pillow case and bed spread and the room had obviously not been cleaned. When I called the front desk they just simply came and changed my sheets? and said sorry about that. kids Toys were in shower.

Cons: No spa. In amenities listed as having a spa. Ruined our weekend. We should’ve stayed home.

Pros: It was neat and clean

Cons: Very difficult to get to if you are not staying because of the airport. Parking was a pain and ridiculously expensive ($29 or $45), Parking staff rude and presumptuous. Food at restaurant way over priced. Would avoid ever staying again.

Pros: Location and amenities.

Pros: Beautiful facility, right at the airport and quiet inside....

Cons: Parking is 29 dollars and 10 dollar wifi Just seems so nickle-dime

Pros: Location is excellent once we found out how to get to it. Rooms are big enough, and nicely appointed. Bed very comfortable.Check in staff

Cons: Check in staff was excellent. AM staff were disorganized. It appeared that the role each one was to play was not clear. The coffee spot near the front desk was not staffed and when the person was available, she was unfriendly.

Cons: They lied about the charges for parking

Pros: Beds were nice

Cons: Almost everything

Pros: Main restaurant, the French-themed one, is pretty good. Very nice and attentive service, food was quite good. It's actually a pretty good choice for dinner if you're staying here.

Cons: 1-Shower heads are too high, had to stretch way up to adjust. 2-Hotel is NOT connected to parking garage, walk unprotected from rain/snow. 3-If check bags canNOT use terminal connection, must use shuttle. NOT REALLY AN AIRPORT HOTEL, NOT CONNECTED!

Pros: The rooms were nice and the beds were comfortable.

Cons: The staff were nice, but not knowledgeable about things visitors would ask for help. We wanted to go to the Mall of America and they advised us to use the Soft Rail at the airport. Nobody had information where it was located or schedules.

Pros: Close to airport

Cons: Not senior friendly. Hard to put on lights and make coffee in the morning.

Pros: Modern

Cons: everything is an extra.

Pros: Everything

Cons: Nothing

Pros: The gentleman who checked us in was very helpful and polite. Like the location and the shuttle service they have. The breakfast was great even with the Covid changes.

Cons: The only thing is the pillows. I so used to using full size and I have left to many behind that it's hard to replace when I forget them at the motel.

Pros: Clean. Fast and efficient check in.

Cons: Shuttle service was slow

Pros: The pullout couch allowed family members privacy.

Cons: There was a strong sewer smell in the halls. I still don’t know why you can’t have the normal hot breakfast. Restaurants are open now

Pros: Walking distance of MOA, we never drove to the mall just crossed the street from the hotel and walked the skyway. Room was extremely clean and comfortable. Staff is extra polite. Honestly is just all around a wonderful place to stay.

Cons: This is not a ding on the hotel at all but the IHOP attached. My wife called the one morning of our stay and asked them how long of a wait for a table for 2, the lady said 20 minutes so we told her we were staying at the hotel to go ahead and get our name on the list and we'd be down she responds by saying no I can't do that we can't put your name down until you physically come in here and speak to the hostess. So even though the IHOP is attached to the hotel their level of service is not nearly as dedicated as what the hotel's itself is. IHOP will treat you like anyone else and care less that they are attached to the hotel you are staying at. The TGI Friday's that's attached is the exact opposite, they hear you're staying at the hotel they go the extra mile to hook you up and make you feel at home. Honestly with the Country inn and suites itself there was nothing that my wife or I didn't like.

Pros: Closeness to the mail and my other events

Cons: No

Pros: Great service Clean Easy to find Local restaurants easy to access

Pros: I loved the room set-up!! Also the location!

Cons: No

Pros: staff and amenities

Pros: Great staff, very friendly.

Pros: everything no problems. Staff were Great. no complaints. couldn't ask for a nicer hotel

Cons: everything was perfect!!!

Pros: Great and very helpful front desk staff and room very clean to perfection.

Pros: The location, friendliness of front desk, cleanliness.

Cons: No, perfect!

Pros: Staff

Cons: No heat, no dailycleanings, towels etc throughout 5 day visit. No pool, no exercise room, no cookies. Breakfast left much to be desired.

Pros: Front desk staff I believe were there names went above and beyond to help me with airport and food to the point that I canceled my next night stay at a higher star hotel and booked another night at this hotel.

Cons: Pool was closed and gym but not hotel's fault was because of COVID

Pros: Good location.

Cons: It was dated. Rooms were very utilitarian.

Pros: Staff were super friendly and helpful. Location was perfect for what we wanted to do. Walking distance to MOA. Room was clean and comfortable.

Cons: They seemed to be having some minor issues with the hvac system. The room was a little warm but nothing open windows didn't fix.

Pros: The Mall of America was within walking distance and there are two restaurants attached to the hotel; Ihop for breakfast and TGIFridays for dinner.

Cons: They didn't offer Wi-Fi and refused to explain why. Their TVs are old; no streaming or casting abilities, not even a TV Guide. Their pools and hot tubs were FULL of people and they did not follow Covid regulations. The bathroom is awful.

Pros: Breakfast and friendly staff

Cons: The bathroom and sofa sitting area reeked of bleach/cleaning chemical

Pros: Not a thing

Cons: First off, room was set at 81 degrees Why would you keep it  that hot? After 15 hrs it only got down to 75. Staff was no help at all.’ Continental breakfast is over, but they continue to charge you the same. This whole place is a shady jok

Pros: Location, room size and comfortable

Cons: Carpet in room could be cleaner

Pros: It was right next to the MOA.

Cons: We asked for an early checkin. We had to wait til 530pm before a room was clean and ready. When we got in the room it wasn't that clean. Still had hair in the shower from the previous guest and the shower leaked. It wasn't even a drop, it was a stream.

Pros: Location, staff was friendly.

Cons: Bathroom was very small, water didn’t stay in the shower, towels didn’t stay on towel hooks. An ottoman and another mirror would be nice by the chair/desk area.

Pros: Location

Cons: Front desk staff were rude and uncooperative with checkin issue. TRUE HOSPITALITY PROFESSIONAL does not behave as he did. He should have been a problem solver and not make guesrt suffer handship for his convenience.

Cons: The pools chemicals were way too strong. I couldn't sit in the pool area very long and my eyes were still burning the next day.

Pros: Location and included breakfast with room charge

Cons: Needs updating. Room did not stay cool.

Pros: The staff was very helpful and worked with us.

Cons: Our room was full of mold and not clean at all.

Pros: Location

Cons: Person at check in was not very good. She seemed as though she didn't want to be there.

Pros: Staff is excelent everything is clean great location for mall.

Cons: Beds are a little lumpy but tolerable

Cons: I called the hotel to verify the park and fly and was told that yes the service was available. Once I arrived for check in I was then told it would be $10 per day per car for the park and fly so I had to pay an additional $150.00 I wasn't expecting.

Pros: The room's AC worked.

Cons: Lack of staff knowledge of the area Lack of staff friendliness Lack of staff period

Pros: Excellent continental breakfast

Cons: pool was very harsh on chemicals, and quite cold

Pros: It was very quiet.

Cons: The breakfast was just so so. Please provide sugar free plain yogurt!

Pros: Our room was clean, modern and quiet. Loved the fact that even though there was a shuttle, we could just walk across the skywalk right to the mall whenever we wanted. No timing out when we needed to catch the shuttle. Breakfast was good and the options were a bit different each day. Highly recommend!

Cons: Not a single complaint!

Pros: Close to airport

Cons: The entry area was very tired looking with lots of spots on the upholstered furniture. Room was adequate for a one-night stay. Was within walking distance to the mall.

Pros: Easy to find , very convenient , great front desk staff

Cons: The air conditioner was very , very loud , hard time sleeping when it was on . Had too turn up volume on TV to hear it and when it turned off had to turn down the tv because it was too loud then . My son didn't sleep well . I did tell front desk when we checked out . She said ,"thanks for telling us." The hotel was full .

Pros: Location

Cons: Wish the rooms were bigger. Bigger towels at the pool.

Pros: Free Shuttle Service from airport to hotel. Close in proximity to MOA (mall of America). That's it...

Cons: Could not check-in room until 4PM! OMG! 30-years traveling globally, latest ever checked-in 1PM. Flew from SEA 1AM to Chicago, then to MSP 9:30am. Only thing care about is sleeping. All amenities only basic 2-3 star. Not worth price. Airlines staff hotel.

Pros: breakfast

Cons: The air conditioning was the loudest I have ever been around in a hotel. The bed was horrible, it took 2 days for my back to feel better. The pillows, horrible. I spent the 2 previous nights at the Radisson and everything was wonderful. Won't return.

Pros: The layout The extra towels provided upon request The two TVs

Cons: The drab grey palette The door between the bedroom and bathroom (husband bumped his head on it -- it's in an awkward place in the king accessible room The waffles were soggy at breakfast

Pros: Location and shuttle service to airport and Mall of America.

Cons: The complimentary food selection was pretty gross: BB-sized "scrambled" eggs, stale, stinking meat, no raisin bran cereal (only tubs of Cheerios, one of Coco Puffs), fruit and yogurt in OPEN bins (um, there were FLIES landing in this food, guys!) No decent baked goods (stale, plain bagels, no cinnamon toast even!) Just really disappointing food. PLUS: the room was NOT clean or upgraded. Fusty furniture (check your own Duluth hotel to see how it should be done!), and bathroom mirror frame CAKED with dust,. Ew. The AC/heat unit had a busted control panel, never fixed, so folks could poke around on the wiring and chip board - probably not even safe! This particular Country Inn & Suites needs to be checked out by management. It's really looking dated and dumpy.

Pros: the hotel lobby was nice and the lady that checked us in was very nice

Cons: they didn't tell us the housekeeping staff would not be cleaning our room. they didn't give us clean towels or take away the dirty towels.

Pros: Hotel was wonderful. Box breakfast was great and all you can ask for during this time. Nice location and plenty of parking. Clean large room. Access to pool and fitness room with a reservation was awesome!

Cons: We enjoyed everything at this hotel. Wonderful family weekend.

Pros: Clean, new, great location.

Pros: The breakfast was well put together and tasty. The staff was very friendly.

Pros: Staff were incredible. I liked that they tried to find a solution that kept their pool open when other places just closed their pool.

Cons: I wish they had a hot tub.

Pros: Great location, nice size room.

Cons: Cleaners could have done a better job, found a chicken bone on the floor in our room.

Pros: Everything

Cons: Everything

Pros: Spacious room, very very CLEAN! Beds very comfortable and excellent LOCATION!!

Cons: Didn’t like having to pay an additional parking fee on top of the room.

Pros: the room

Pros: The staff is always helpful and polite.

Cons: Due to the pandemic the restaurant isn't open. I really dislike the fact that they charge $10 a night for exposed parking.

Pros: The room i seen online was the same room they give i ask for another room they want to charge me more money

Cons: It was really cold in room

Pros: Spacious room

Cons: It was a little hard to get to from the freeway

Pros: During this tough Pandemic time the Hyatt did an amazing job to make my family and me feel as safe and well takin care of as ever! We will be visiting again for sure!

Pros: Friendly staff.

Cons: It’s COVID season, but the hotel didn’t offer any type of restaurant food offering. Some sort of room service would have been great with such limited eating options.

Pros: It was pretty empty which made it quiet and peaceful. It was clean.

Cons: Asked for toilet paper and it took legit an hour for it to be dropped off at my door. Ridiculous. Rude front desk lady as well. $10 parking a night which was a surprise.

Pros: It was decent

Cons: water didn't get that hot, no microwave i had to get on the elevator just to heat subverting up. 10 a night to park 2 a cup of coffee that wasn't even good. Air/ heat in room sucked

Pros: The staff here is awesome ! Only safe hotel I’ll stay at during Covid . I requested a room that hadn’t been occupied in the last three days and they accommodated me . They are very knowledgeable when you call and ask about Covid precautions, I called the Marriott on Opus highway in Minnetonka, and they had no precautions or answers for me super scary will never stay there! Awful staff that answers the phone .The Hyatt is my first choice from Now on!Great job guys I’ll always return!

Pros: Comfortable bed, close to airport. Reasonable parking fee

Cons: No microwave in room.

Pros: Great staff and clean rooms.

Pros: This hotel was on top of it with Covid. They made reservations for the pool and workout room. Plus they had an amazing breakfast.

Cons: I had a one night stay here and was very please with my stay. I will book again!

Pros: Style and bathtub

Cons: Limited coffee and cups in room, no food or coffee service at all.

Pros: Clean hotel, easy check-out

Cons: Had some weird hiccup trying to use my credit card for incidentals, staff made me feel like some deadbeat trying to scam them

Pros: Nice hotel

Cons: Nothing really exceptional

Pros: Room quality and location

Cons: No

Pros: The room looked great

Pros: The shower.

Cons: No free breakfast.

Pros: One of the nicest rooms I’ve ever stayed at.

Pros: It is a nice place with a great location

Cons: No one at the front desk upon arrival - had to go find someone.

Pros: I liked that it was quiet.

Pros: Location as it was close to the airport. Hotel was clean but the front desk staff, need to be more personal. You could not get to the desk though I was wearing a mask. Places are exaggerating the risk of a respiratory virus. Just wear a well fitted mask!

Cons: They said they did not have a shuttle from and to the airport! Shame!

Pros: The locations was great!

Cons: The restaurant was closed, due to COVID-19. Also, there were no Christian TV channels for television viewing.

Pros: Location, design of room

Cons: People knocking on my door and walking away in the morning before o could answer the morning of check out which delayed getting ready and getting my infant ready to check out on time

Pros: Location

Cons: It is not comparable to other 4 star hotels in the area and price range.

Cons: They charged for every thing including coffee used in the room. The pool was small, but warm.

Pros: The location.

Cons: Cleanliness was not up to standards for a Hyatt and the primary reason why I won't stay there again. No regular coffee in the room was a minor irritation, what they had was a mix of cocoa and coffee. No response was received back from an email to Hyatt.

Pros: It was clean.

Cons: The staff and the pillows.

Cons: Location, I thought I'd be next to the mall of America

Pros: Comfortable bed

Cons: Charged for parking even though I called hotel directly before booking and was told there was no fee. Room toiletries were used when we got into the room.

Pros: New, modern, clean and with great food. I’ll recommend this hotel is great!

Pros: It does not meet Hyatt Regency Standards I thought the Design was that of an Aloft Hotel No gift Shop, no Vending, Tiny rooms with IKEA like furniture. Will Never stay again

Pros: Close to the mall.

Cons: Rash developed in multiple areas of the body that was exposed to bed sheets, which progressively got worse and still an issue 1 1/2 weeks later. mgr said what do you want & also said no one online will understand hotel sheets would cause a rash.

Cons: Check in was a hurdle. Receptionist did not not disclose what hotel had to offer, had to get information from listening in on someone else's conversation. The pool was only kid friendly. Was looking for a romantic getaway but didn't get it.

Pros: Great location. Very suitable for executive travel.

Cons: No breakfast was disappointing. The staff was cold and elite. Nothing kind and friendly here. Beds were extremely low and extra hard. No fluffy comforter just a thin blanket sandwiched between two stiff sheets. Housekeeping knocked on our door at 8:30am.

Pros: Clean room and convenient location

Cons: When I booked online it was for a king bed. The room I received was two queen beds.

Pros: I didn't use them

Cons: Pool no hot tub

Pros: Nice location

Cons: At 12:30 in the morning we could not get the room we requested. It wa a horrible experience.

Pros: Loved everything, decorations,b est part room was very quiet and comfortable, shuttle to airport was convenient

Cons: Shower didn't work

Pros: The hotel was clean and in a great location.

Cons: The restaurant messed up both our meals resulting in our family not eating together.

Pros: Beautiful design

Cons: Furnace/AC unit was broken. Loud clanking at night kept waking us up. Notified front desk fatter first night. They said they would fix it. But it was no better 2nd night and we were too tired to request a new room. It was disappointing

Pros: The dinner menu was fine.

Cons: The breakfast options were a disappointment. Looked and tasted like processed food.

Pros: When I drove away and knew I never had to go back!!

Cons: There was nothing I liked about this hotel.

Pros: Room was nice

Cons: Caught the hotel staff being dishonest while checking in. They said they didn't have a room with two queen beds. When I said I was going to leave, they said they did, but I had to pay more!! Charged me $11 to not share a bed.

Pros: The exercise facility had cold towels

Cons: The staff is very hit and miss. We have stayed at many hyatts in the past and this was by far and away the worst experience we have ever had. We would not stay here again and unless their management contacts us we will not stay at Hyatt hotels again.

Pros: Great service and maintenance service

Pros: Nice and clean, staff was very friendly and professional.

Cons: Just the size of the bed in the website they offer like queen size bed, but they are full size. After that everything was about perfect.

Cons: The pool limits and un organization.

Pros: Staff

Cons: The room’s were out dated and the beds and pillows were horrible.

Pros: Covid. Can't call that breakfast.

Cons: View. Resident discount @ Chevy's.

Pros: Being a single mom of 5 kids, the rooms fit us comfortably! Super clean, friendly staff, and price for the location...CANNOT be beat! During the difficult times of COVID you don’t want life to stop and keep the kids exploring. This place is sanitized, clean and so inviting!

Pros: Nothing

Cons: The lobby smelt like pot. And since I walked in when it did they tried to blame it on me. Not to mention I’m 5 months pregnant so I felt very disrespected and I’m African American and I believe they were blaming me due to my racial ethnicity. Never said anything to the Caucasian males that walked thru the lobby 2-3 times in big group of friends just while I was checking in. So I felt very uncomfortable my whole stay. Never coming back.

Pros: Nothing.

Cons: I was charged 692 on my check-in confirmation. Today I noticed that I was charged 897 and wasn't contacted or notified of the price change. No damages to the room, I don't smoke, so not sure why the price change.

Pros: they advertise having a happy hour - there was none - breakfast was a candy health bar - the room was very poor shape - needed to be up dated, furniture in poor shape - morning staff of one was nasty when answering questions. pat that is the best.

Pros: the mini suite had a nice kitchenette and fridge with ice maker

Cons: State mandates masks inside. The night manager did not have or wear one. the police came and were wearing masks to deal with some disturbance. The next morning the cleaning staff were sitting in the unused buffet area without masks. No CDC guidelines

Pros: None!

Cons: The whole building

Pros: They have a separate living room from the bedroom. Felt more homey.

Cons: No

Pros: Very friendly and accommodating!

Pros: Caring, attentive staff

Pros: We are a family of 6 so we love the suites.

Pros: Very nice accommodations with the best complimentary breakfast we have ever seen.

Cons: For such a nice facility, we were surprised that the facial and toilet tissue seemed to be low bidder quality. Really out of sync with everything else about the hotel.

Pros: Great breakfast! Great service!

Cons: Very nice!

Pros: Clean, great location, friendly staff

Pros: I loved the location.

Cons: Yes. The charge on my credit card for something I payed cash for. Then I was told, their is nothing they can do unless I produced a receipt. For $5.50.

Pros: It was very clean, and in a good location. The breakfast was very good and the happy hour in the early evening was a nice feature.

Cons: I can't think of anything.

Pros: Price, location, free breakfast, pool, wi-fi

Cons: Wasnt informed of the 20.00 hold for incidentals per room. I had to call and get this information after reviewing my pending charges. I am told the hold is removed after 72 hours and the charges are reversed.

Pros: We have stayed at this property several times. We always enjoy our stay. Hourly shuttle offered to the Mall of America or you can walk quite easily.

Cons: Locked out of room for hours. Staff had to break door

Pros: Location was great- walked to Mall of America

Cons: Under construction and they did state that up front. The breakfast when I went down was out and took a while to get refilled if staying don't plan on eating breakfast there. Compared to other Homewoods, it was very disappointing. The room was very tired and needs a good renovation. The pull out couch was very uncomfortable. I assume after construction these issues will be taken care of.

Pros: Location was good. Front desk staff and housekeeping staff were friendly.

Cons: Water leaked from the ceiling in the bathroom. Wasn't a big deal because we noticed it a few hours before checkout. Pool closed at 10 but we got to go in the morning. And the hotel double charged me. Still waiting on a refund.

Pros: Very good. Great staff with friendly service, Great breakfast with a variety change each day. Rooms were well appointed, clean and comfortable

Cons: Hallways a bit hacked up and need some renovation. Bathrooms a bit on the small side.

Pros: Great rooms.

Cons: Breakfast is unimaginative

Cons: No parking ..pool policy need to be monitored or staff on same page with protocol

Pros: Staff was very helpful when I called about the wi-fi connection and breakfast bag I could pick up in the morning.

Pros: Friendly, helpful staff, cleanliness of hotel, ease of access to airports, central location in metro area.

Cons: No. We will definitely stay there again

Pros: Newly remodeled rooms

Cons: None noted.

Cons: The lady at the front desk was very rude

Pros: Liked the room separation from the bedroom and living room area.

Pros: Convience

Cons: No continental breakfast as mentioned on the site

Pros: Bed, room size, box breakfast

Cons: Broken sink faucet, no light in couch area, dirt and garbage along edge of floor

Pros: Clean, convenient, friendly staff, very nice grab and go breakfast.

Pros: Wouldn't be able to tell you. They sold our prepaid room out from under us. We arrived after a late flight to find that they did not have a room for us. Lame!

Cons: Hard to believe that they would overbook and not hold a prepaid non refundable reservation. They are located right next to the MSP airport and must have late arriving guests nightly. Staff reacted like it was no big deal/happens all the time.

Pros: Secure, clean, great COVID-19 precautions.

Pros: Great location. Very pleasant staff. Great price.

Pros: The beds were comfortable and the staff was very friendly and helpful. That was about it.

Cons: To begin with, there is currently NO AIRPORT SHUTTLE, even though their website says there is so be aware you will be left, like me, waiting at the airport. The facilities and room were not very clean. It started with the exterior. There was dirt, leaves and sticks cluttered around the entrance. Once inside, it is difficult to explain other than it just didn't "feel" clean. Some of you will understand that and some won't! Checking in, they had installed the plexiglass barriers but that was really the only extra precautions that I noticed. There was only one small bottle of hand sanitizer sitting on the counter but even that was not immediately visible or available. That was it. No other hand sanitizing stations anywhere that I saw (like near the elevators like other hotels). In my room there were several questionable spots and splatters throughout that gave me the willies and did nothing to boost my confidence that my room was as clean as it should be, let alone sanitized. Luckily, I brought my own wipes!

Pros: because of covid, normal food, beverage and pool were not open. It would have been perfect if they were.

Pros: There was no breakfast nothing was open including shuttle service.

Cons: A cleaner bathroom

Pros: Covid 19 no breakfast

Cons: Light just inside the door was out.

Pros: No breakfast because of Covid but jean who was working at the front desk and was so nice and helpful and honest

Cons: That the bar and pool wasn’t open because of Covid

Pros: Hotel had some technical issues and worked with the sister property to get people checked in with them, or wait and check in with the other hotel across the street.

Pros: Staff was great and it was very clean!

Pros: There was no breakfast served. No coffee or bar service in lobby on arrival as described. No airport shuttle available either. Pool also not accessible. The windows in my room were filthy. It was a suite which you would think would have more than a couch and bed in the room. That's it though. The mini fridge was so loud I had to unplug it to hear the TV!

Cons: Very inconvenient not having services available that were requested and expected by description provided.

Pros: Staff were very attentive and friendly. In spite of reduced housekeeping because of covid, the property was still clean. Beds are super comfortable.

Cons: Nothing they could control. The amenities were curtailed because of covid. I do wish they were more strict about people coming in without a mask, however.

Pros: Size of the room for the cost

Pros: It's close to airport and mall of America.

Cons: They didn't have any breakfast,really nothing.

Pros: The location was easy to find

Cons: We weren’t informed that the pool was closed and there wasn’t any breakfast. We specifically wanted a hotel with those 2 details. Not only that but there were crumbs all over the entire room. Worst of all, a BRA was found in the room. Room w

Pros: The location

Cons: 1-Did not get king bed promised in reservation 2-Dirty underwear belonging to a previous guest in closet 3-Air conditioner blowing on face while in bed 4-workers partying on outside deck 5-uncomfortable beds

Pros: Gentlemen at front desk very friendly.

Cons: We checked in at 830pm. No shuttle service to airport provided as advertised on website. No hot water. Tub leaked water everywhere and rooms weren't very clean. Gentlemen at desk was very friendly and moved us to a new room. Hot water never worked.

Pros: It had a hot shower and quiet location.

Cons: My hotel said there would be a shuttle to and from airport and that was not the case. I called ahead of time to double check with covid going around and they assured me I would have a shuttle only to find out that wasn’t the case. Cost $100 for 2 c

Pros: Staff was rude .. accusational.. the hotel stinks like mildew.. at least the 3 rooms I stayed in did! As well as the entire 3rd floor! Over priced

Cons: The rooms smelled awful Staff accused my boyfriend of a crude act that was absolutely not him! Found the the REAL guilty guest member and then not so much as sai

Pros: the staff is amazing , especially the general manager her years in the industry shine . thank you for everything and I will be back sometime .

Cons: whad a few hick-ups with rooms which caused us to move rooms a few times. But manager worked her magic and eventually got it worked out.

Pros: Free breakfast, swimming pool is small but perfect for small kids, would be nice if water temp is warmer . Hot tub is good but gets crowded. Good breakfast. Quiet room even though we're in front of parking lot and planes flying overhead.

Cons: Room cleanliness- very dusty,fingerprint smudges on glass window/partition, mirror, carpet needs to be washed, stained furniture.I hope other rooms are better. Hot tub gets crowded.staff removes food exactly at 9am even though there's still people getti

Pros: the rooms were really clean and big

Cons: yes, the parking lot was full and you had pay extra for parking lot, and a little confuse to get to the hotel was not well visible

Pros: The room was great

Cons: The hotel advertised indoor pool but after booking and getting swimsuits on we was told the pool was closed. My children was very disappointed they couldn't swim

Pros: Location and size of room

Cons: Could do a better job on cleaning. Communication on team about our late checkout.

Pros: ...

Cons: We actually left and didn't spend the night. Not clean but worse is that there was no where to park. Staff told us to park in the Hampton lot... No spots there... Or by a fire hydrant. We would have paid but they didn't let us park underground.

Pros: price

Cons: staff was lazy about details

Pros: Chobani vanilla yogurt for breakfast, large rooms, shuttle worked well but was packed

Cons: Disgusting scrambled eggs, pool cold and small,

Pros: The hotel is only a few minute drive from the airport and the mall of America. They also have a shuttle that goes to the mall as well which is very convenient. The beds are very comfortable and the continental breakfast was great as well.

Cons: The pool area is a little small so it can become cramped at times. I do wish they had faster wifi but that is just my preference. Overall this is a hotel I will continue to visit.

Pros: Really liked the cleanliness of the room. The breakfast was very nice. Very easy check in and out. Hospitable and friendly staff.

Cons: Didn't understand why there were no bags in the garbage containers in the room. The pool area was WAY too small for the size of the hotel. Water was only about 4 feet high. Also, not a huge deal, but we were getting ready with an hour to go before checkout, and a housekeeper came into our room assuming that we had already left. Just glad nothing private was going on... We had used the shuttle to visit Mall of America and were disappointed to discover that there was not enough transportation for the guests that needed a lift. Were we there for one pickup and had to wait an additional half hour to get seating an another bus.

Pros: Room was well kept and clean. I liked the set-up with the desk in a different section of the room and the bed. Made if feel less like a motel room.

Cons: Little bit hard to get back to from the road since it shares the entry way with the Hampton.

Pros: Everything! Just wasn't my favorite style bed.

Cons: I enjoyed every aspect of my stay. I didn't love the bed in my room. It was clean and in good shape. It was too stiff for my personal taste. Although I can easily say that every other part of our stay was very pleasant and comfortable.

Pros: Shuttle and the price and the size of the room were good.

Cons: The microwave, TV, clock radio all didn"t work. No mechanic/repaireman on duty. No business center. Dirty floors and carpet. Shuttle and the price were good.

Pros: Nothing really, very disappointing. I assumed a Hampton Inn and Suites would be clean and comfortable just because of the name, but I was very wrong. This property was not portrayed well on Booking.com

Cons: This property was very sketchy. Hallways smelt like cigarette smoke every time we walked through. Room was disgustingly dirty. Sticky smudges on all furniture. Towels stained. Shades on windows even had big dirty stains on them. When cupboards were opened there were huge crumbs and food particles all over. Very gross.

Pros: Location, Clean, Comfortable.

Pros: Nothing

Cons: Everything

Pros: Location

Cons: Staff wasn't very helpful. Requested clean towels and trash bags. Didn't receive them. Problem with Covid precautions.

Pros: Location

Cons: Business office not functioning so could not print boarding pass Window shades would not close Air handling system very loud

Pros: Great location to surrounding places like the mall and airport.

Cons: Room was still a little dirty and there was no sticker in my door saying it was cleaned and not opened. Some outlets in the room did not work either. Staff that checked me in did not seem like they wanted to be there.

Cons: Outdated decor and technology in the rooms. No USB ports to charge phones.

Cons: They promise to serve breakfast but there is no breakfast and the where not clear the whole time I stayed there

Pros: Great room

Cons: i Had to pay a deposit I wasn’t told about.

Pros: The room was beautiful but there were very few amenities.

Cons: No Airport Shuttle, and NO breakfast, no coffee in the lobby. Very disappointing.

Pros: Friendly staf, great location, clean rooms, love the Tall NBA Showerhead😄

Pros: Location. Clean.

Cons: Because of COVID there is no breakfast. They don't even do a grab and go boxed breakfast. We had to come down for extra toiletries and towels, etc. Except when we requested them, they were out of shampoo and lotion. Problematic.

Pros: The room was clean.

Cons: Pool was closed. No breakfast.

Pros: The location of the hotel is really good and close to airport and the mall of America.

Cons: Toilet made squealing noises all night,blood on one of the towels,leftover food in fridge, unfriendly staff, no breakfast even tho we stayed at a fellow hampton inn 3 weeks ago and they had breakfast, pool closed even tho staff said it was open on phone

Pros: Size of the room was great

Cons: check in was NOT friendly at all, kept saying "I'm sick of this " under her breath, as she was talking to housekeeping. We checked in at 5:00 and she had to call to see if the room was cleaned. We had 4 people in a suite and there were only 2 towels.

Pros: The location and convenience.

Cons: The COVID-19 restrictions, but that was definitely not the hotel's problem or fault. Just an inconvenience.

Pros: Room #110 is a perfect spot in the hotel, very quiet & clean. Beds are very comfortable

Cons: Microwave did not work and the shower curtain was short so water was all over the floor

Pros: Spacious

Cons: The drugged out vagrants hanging around and in the lobby

Cons: Missing items in the room, like: ironing board, luggage holder, laundry bag, bathroom light glass cover

Pros: great price, great bed

Cons: ..

Pros: Nice large rooms set up very nicely clean

Cons: We stay there during the pandemic so there was much a person could so over alli didn't find anything wrong beside Alittel construction

Pros: Friendly customer service at front desk

Pros: Staff responded to my concerns.

Cons: This property is being remodeled so there was a lot of construction debris, dust, etc, including in our room. The staff vacuumed the floor for us after it was brought to their attention, so that was good and I appreciated their quick response.

Pros: Location to the airport

Cons: Only scalding hot water in our room. Not able to wash face or take a shower. Hotel staff said they would refund the room, have not seen that yet.

Pros: Location to MSP airport

Cons: Hotel elevators were filthy. Also when booking was not told that parking there would be $20 a night x 14 days or over $200 just to park. Will never use this facility again!

Pros: Hotel was in good location and clean except for elevators...only one working and dirty from construction work.

Cons: YES, no where on the site that booked this hotel did it say anything about the cost of parking. Stuck with $210 parking bill while on vacation. Rip off. Hotels near airport always used to offer parking if you stayed with them coming and going on vacation!

Pros: Great location

Cons: The only complaint we had was that the pool and pool room temperature was not warm enough.

Pros: Location; room with microwave and refrigerator, room size.

Cons: Pool was closed Sunday morning. We planned to use the pull-out couch in the room, and found that the sheets had never been removed, and were dirty. There were no clean sheets available in the room.

Cons: Booked a king room and ended up with two double beds

Cons: The hotel charges $40 on my credit card for no reasons. They did not say or explain anything about this charge at all.

Pros: Convenient to both Moa and MSP

Cons: I hate having to go to the top floor when the hotel is obviously not full.

Pros: Good breakfast. Comfortable beds.

Cons: Noisy heating system.

Pros: they were great to us, the hotel was very clean and the rooms were a good size.

Pros: Great room that was spacious and comfortable

Cons: Slow replacement of foods at breakfast

Pros: I liked that it had an indoor pool, it was close to the mall of America, they allow animals, and we were able to check in whenever we wanted.

Cons: The water pressure sucked, the front desk guy was kind of rude, rooms weren’t very clean (there was still dried up tooth paste in the sink).

Pros: NOTHING

Cons: Almost everything. I specifically booked this hotel because it had advertised it had a gym, pool and most importantly a shuttle to the airport for my flight the next morning. I couldn't use the pool or gym but worst of all you had no shuttle available to the airport the next day. I could have stayed anywhere if I was going to have those problems. The staff also didn't seem to care that this was an issue !

Pros: The room was very large, and very clean. A lot of counter space in the bathroom and the sink in the living area. The breakfast area was Covid friendly and delicious. Large Home made breakfast sandwiches were available, along with normal breakfast items.

Cons: Nothing

Pros: Breakfast muffins weren’t great. Everything else was okay.

Cons: There wasn’t much room for my son’s pack n play like I thought there would be, but I don’t think anyone could have known that.

Cons: Shuttles to the airport had limited hours and didn't work for our flight.

Pros: It was quite and very clean

Cons: No

Pros: Very clean, new, and comfortable.

Cons: No

Pros: Great location

Cons: The personal ( security- receptionist) rude, he was drunk and was Harassing me! Very bad experience!

Pros: Near the airport and continued shuttle service.

Cons: Was told there was free parking for trip duration and there was not.

Pros: We enjoyed the room design.

Cons: The bed was extra hard and no airport shuttle on the weekend. The employees were great.

Pros: The room was exceptional

Cons: There were a few things missed by housekeeping... a used shampoo bottle set out instead of a new full one.

Pros: Everyone was nice and helpful! Room was great. Close to airport for return home!

Cons: nope!

Pros: Staff was nice and helpful. Great room. Close to airport and Mall of America!

Cons: Nothing.

Pros: the location met my needs

Cons: there was a less than adequate bag breakfast. pillows in the room were like they were stuffed with towels and the bed was average at best.

Pros: Clean rooms

Cons: I was disappointed that the hotel shuttle was not operating. I selected this hotel because of the hotel shuttle and the proximity to the airport. I was told at the airport that the shuttle was not running at night but one would be available in the morning. When I checked in I was told shuttles were not available on weekends. I spent an extra $30 on lyft to commute

Pros: When it was time to leave

Cons: they had suspended shuttle so had to taxi. No amenities. Did not stay the second night. Got up in morning and booked a night at a different hotel.

Pros: The location was convenient

Cons: The lobby smelled like mold and there was no water pressure in the shower so I couldn’t wash my hair before my big meeting

Pros: The bed was comfortable.

Cons: Small cramped room. They guy who checked us in wasn't friendly. The elevator and hallway smelled like weed. Nothing near the hotel to walk or drive to..this was probably the worst Hyatt I've been to in a long time.

Cons: The bed was a little firm.

Pros: Very friendly staff, eager to be helpful. Demonstrated eagerness to be flexible.

Cons: Decor seemed aged and the rooms randomly arranged. Not what I expected from a Hyatt brand

Pros: Very clean and room was spacious

Cons: We had to pay for breakfast.

Pros: The layout of the room and it was nice to check in an hour early as there was a snow storm. The staff ws very nice and the shuttle driver was so kind.

Pros: Breakfast was great

Pros: Proximity to airport

Cons: Hotel double charged me. Paid in full for room and tax, and then charged me again. Still waiting for a call back to get this issue resolved.

Pros: Location. Shuttle service to Mall.

Cons: At reservation, it said breakfast and pets included. At check in, I was told breakfast and pet were extra. Pet was $75 and breakfast was a one-time fee of $12. During check-out I found out it $--- for 2 nights. No microwave! Room small!

Pros: it was nice and close, the shower was wonderful hot and powerful

Cons: the breakfast and lobby area are very crowded, you get a person or two eating in there and you can't move around to get food or check in or out...

Pros: The coffee was good.

Cons: The pool was freezing cold so my kids were upset that they couldn’t swim (which is why we choose hotels with pools). Breakfast was poorly organized - need more staff to replenish the food, drinks, plates, and silverware.

Cons: I would have given this an excellent as it had great beds, breakfast and easy access to the MOA and Light Rail but we were in room 210 which seems to be above the laundry room and there were a couple late loads put in. When I called about the load noise the machines were making it was offered that I could change rooms (1030-1100 at night) instead of just saying "Sorry, we will get them shut off for you"

Pros: The room was exactly what I wanted, breakfast was great, the shuttle was convenient to the mall, the staff was great. The location is easy to find and overall the hotel had everything I wanted.

Cons: The variety at the bar was lacking, for the price and you’d think it would be better. Additionally 24 hour ‘resturant’ Is a joke. Was told they didn’t have a cook by the manager so I couldn’t get anything, I’d think he would be able to step in and get that done to keep the ‘24 hour food option’ available to guests. This was also at 4pm with 4 people behind the check in counter. Also upset that the lack of hot tub isn’t just stated anywhere. This place may have a pool but no hot tub. And no microwave in the room, again for the money you’d think that would be available easily.

Pros: The hotel bar was very nice, the TV in the room was great. I really liked having the couch and wet bar area in the room.

Cons: This hotel has a pool but no hot tub and the coffee that they had ran out and they did not refill it. The breakfast went fast and they did not do a good job of restacking it at all.

Pros: Location and staff

Cons: Leftover food from previous tenant in refrigerator. Air conditioner didn't work in first room. The air conditioner in the second room was extremely loud.

Pros: Friendly staff

Cons: No microwave in room. Pool was closed half the time and very cold when open

Pros: Room was awesome! Very nice.

Cons: Breakfast was terrible and on short supply. Pool area small no hot tub. Some staff were unpleasant

Pros: The very nice staff. The order in menu was limited but nice to have available.

Cons: The bathroom is tiny. Could hardly get the door shut. The toilet is for tiny people. I have never seen such a small toilet. The couch was very low to the floor. The decor was Asian so that was a clue. I am only 5"7" and average weight.

Pros: The hotel was very clean. The room was adequate for what our family needed. Especially like that there was a mini fridge and sink since we like to bring our own snacks and drinks on vacation.

Cons: We travel a lot (at least once or twice per month) and this was by far the noisiest hotel we have ever stayed in. Teenagers, toddlers AND adults ran the halls late into the night, shouting. Other guests were very loud (TV and yelling) in rooms.

Pros: Location

Cons: Low battery in fire alarm, kept beeping during the night, called front desk no answer. Was not happy no sleep till we had to take Ourselves. This made the hotel a safety hazard and against fire code. I told front desk as I was leaving and they just said s

Pros: Proximity to mall of America, IKEA and metro station was great! Even though hotel offers shuttle to mall, it was easier to drive and park since shuttle only leaves at 15 minutes after the hour.

Pros: Location and sitting area in room. Liked pull out sofa bed.

Cons: Requested double room a week out & mentioned late check in...did not get it. Needed pillows & blanket for pull out, waited 30 mins & made 2 more calls to check on it-finally had to get dressed & go down to desk to get it-no apology Won't return

Pros: The location

Cons: There was someone else's water bottle in my room.....ewww! Also, they had a food case for purchase but no prices; dpn't like that.

Pros: My flight landed around 11pm, so I called the hotel to let them know I'd be arriving late. When I arrived, there were no rooms left and they suggested I stay elsewhere, and they found a room at the motel 6 nearby. The staff was beyond rude.

Cons: My flight landed around 11pm, so I called the hotel to let them know I'd be arriving late. When I arrived, there were no rooms left and they suggested I stay elsewhere, and they found a room at the motel 6 nearby. The staff was beyond rude.

Cons: Was given an accessible adapted room; not based on our request or need. When showering, it was impossible to keep the bathroom floor from flooding creating a slip and fall hazard. The room felt like a hospital room.

Pros: The bed was very comfortable and the layout of the room was on trend and up to date. The walls blocked sound from adjacent rooms well, but being 6th floor out of 6 wasn't the best idea with plane noise. At least while there the plane traffic was from 8am-8pm, ok for most but not ideal with a baby. Not a complaint, more of a heads up.

Cons: The pool temperature was waaaay too cold! Air temp in the pool area was great, but wish the pool were as warm. Lakes in MN are warmer right now!

Cons: We arrived and there was no room available although we had a "guarantee" room reservation we PAID IN FULL FOR. Hyatt did not find us another room and hotels.com was of no help either. STILL DONT HAVE MONEY BACK.

Pros: Good value and a great stay near the airport.

Cons: Close to airport. Clean room friendly staff.

Pros: Friendly and helpful staff. Decent breakfast and many extra touches of class.

Pros: breakfast was pretty great

Cons: Blood on a pillow case. Nasty. We didn't use that pillow.

Pros: Cleanness

Cons: no. Everything was great

Cons: No pool or hot tub use.

Pros: Everyone was very friendly and over all it was a great experience!

Cons: Bathroom sink was dripping

Pros: Good

Cons: Good

Pros: Great location, friendly staff and clean....

Cons: No

Pros: This hotel sets the bar high for hotels and the shuttle picks you up from the airport

Cons: Pool was closed

Cons: My sink was jammed and would drin. Kinda of gross.

Pros: Close to the airport

Cons: one of the beds looked like some one had used it The sink dripped The tub drained slowly There was a coffee cup lid on the floor which made me feel like they could not have vacuumed or they would have seen it The phone wasn't working

Pros: Able to accommodate last minute needs. Room was clean and comfortable.

Cons: Food was not great, especially breakfast.

Pros: Close to airport. Staff was great. Room was spotless and comfortable. Couldn’t have asked for a better place to stay!

Cons: No I liked everything.

Cons: Covid-19 restrictions restaurant menus and hours amenities closed

Pros: It was close to the airport for our purposes on this trip.

Cons: Little bit older property with some maintenance issues. Hotel phone system was not working. Elevators needed cleaning and there was other people's hair on the bathroom floor. A little creepy, but we slept well.

Cons: Best in the area, offered free battles of water and prepacked and very clean.

Cons: Curtains do not close, old mattress, full size instead of queen size,pool closed, no employees at front desk.. would not stay here again

Pros: Hotel staff was fantastic. So friendly, and helpful. Was thrilled with the water and snack bag. Room was clean and fresh . All in all great hotel .

Pros: Very nice hotel , nice rooms

Pros: Clean room Great water pressure in shower

Cons: Nothing was bad

Cons: Room smelled

Pros: Park and Stay Package

Cons: We WERE NOT told that they were not providing shuttles anymore due to Covid19, until we arrived at the hotel to check in. We had to try to figure out alternative transportation at an additional cost and inconvenience both getting to the airport early early the next morning as well as trying to find an Uber on a holiday for our return trip. It added a sizable amount of cost and stress, that we had no idea would be part of the stay at the Hilton.

Pros: The location is fantastic - right by MOA & the airport.

Cons: This is the shell of a former 3.5 star hotel. Non-Smoking room smelled strongly of smoke - had to move rooms, hotel was somewhat rundown. Rickety elevators, pool advertised as open online was actually closed, just an old, tired hotel.

Pros: Location and staff

Cons: Pool, fitness center was closed due to the corona virus

Pros: Comfortable beds and linens Convenient to airport Use of free shuttle Pricing

Pros: Clean, modern, nice bed.

Cons: Parking fee added without our knowledge, $15 breakfast fee

Pros: Nothing, service was horrible... front staff was rude

Cons: Service, Rooms cleanliness, Attention to Detail, Check in process

Pros: Lobby and staff

Cons: rooms were very dirty and need updating, the pool area was super dirty and one hot tub was out of order

Cons: not able to control the temperature in the room.

Cons: Maintenance horrible it took 3 hrs to place my fridge 1st shift didn't show up at all 2nd shift guy was very nice and replace the fridge

Pros: Location

Cons: Getting charged again after staying and then not returning phone calls

Pros: Breakfast was good and a fair price. The bar and dining facility left a lot to be desired. The food was just ok, the service was ok but the location and lack of separation from the lobby and bar really did not lend itself to a nice evening dinner. After a long day of travel it did not do a lot allow some relaxation. I would stay again but I did not think it was all that competitive. There are better options. Thanks. ( should also add .. good staff!)

Cons: I chose this hotel for the hot tub feature,however,the hot tub literally had chunks of black dirt around the top platform area, green slime and mold. It was shocking how dirty it was.Also,upon entering the r I cut my finger open on sharp sheet metal.

Cons: Trying to explain to an 8 year old her birthday party was a bust because someone had puked in the pool. It wasn't the hotels fault but would have liked my money back to move the party to a different hotel

Pros: Staff

Cons: Cleanliness

Pros: The location was convenient to the airport.

Cons: We stayed here the night of our wedding because we had an early flight for our honeymoon the next day. I booked a king suite, but got a room with double beds. No one cared or was friendly about it being our honeymoon. The room service was terrible. The fish was supposed to have Nappa cabbage but had lettuce, no salads, just meh.

Pros: The location and the shuttle to and from the mall of America and the airport

Cons: I was there for seven days and Prior to checking in I was not told about a $50 a day incidental fee.

Pros: The room was extremely nice as far as setup was concerned, looked cozy.

Cons: I had problems with the linens seeming to be dirty, the restaurant was a total joke, and the layout of the lobby and restaurant made no sense.

Pros: Nice room and pleasant staff

Cons: Had to finally ask to be seated for dinner after waiting for a few minutes. Dinner service slow. ,Picked up a snack in your snack bar which was not priced but cost $8 for a couple of crax, cheese and pepperoni. Did not realize how small the quantity!

Pros: The location was good and there was plenty of parking

Cons: When I booked this hotel online it listed the price at $--- a night. When I checked in I was told it was $--- a night. I felt that this was a bait and switch situation. The room was okay but they don't even offer a free continental breakfast.

Pros: Decor, cleanliness, convenient shuttle, excellent staff

Cons: Pool was overrun by 30 unsupervised children even at 10:30 at night. There should be an adults only swim.

Pros: Indoor Pool.

Cons: Poor TV reception and down pillows and blankets... allergy to feathers.

Pros: Couch in room for child to sleep on.

Cons: No ice machine. First hotel I have ever stayed at where ice had to be purchased in bags.

Pros: Comfortable bed, great pillows. Staff friendly. Restaurant food was good.

Cons: Half and half for coffee was out of date and ruined the coffee.

Pros: Entrance area beautiful.

Cons: Was expecting a little nicer hotel overall with being a Hilton and I'm not a negative person so hard to write this but with the exception of the restraunt staff who were very kind & friendly but front desk guys weren't as friendly - maybe a bad day?

Pros: Great location if you are planning on going to the Mall of America

Cons: Customer Service was rude. Room was 80 degrees at night. I called at 11pm and requested a fan. It took 2 1/2 hrs for that fan to get to our room.

Pros: It was close to the Mall of America.

Cons: The staff was extremely rude and did not answer the phones. I couldn't check out, I ordered room service only to be told the kitchen was closed. Mind you I was ordering from the 24 hour menu. It took FOREVER to get to my room, over an hour. Terrible staff

Pros: The bed was comfortable and the room was very clean.

Cons: Nothing

Pros: Location to airport and free shuttle

Cons: They advertise 'Free Shuttle, Free Parking'. It's only free parking the nights you're staying in the hotel. If you're planning on taking the shuttle to the airport & leaving your vehicle at the hotel, you have to pay a daily fee to leave your car there.

Pros: Convenient to airport; timely shuttle service

Cons: A great deal of noise from 2 to 4 am.

Pros: Very close to the airport

Cons: Deceptive website. There is an airport shuttle but parking is not free it is $15 a day. website did not state this.

Pros: Really appreciated the secure floor and shuttle services.

Cons: There wasn't anything to dislike. We have enough negativity in the world. Stop whining and live on your feet, not on your knees!

Cons: 1 hour wait to check in followed by the front desk person leaving her shift, and my family and I were left waiting in the lobby for our room, and I had to go back to the desk to check in a second time. one of the hot tubs was recirculating cold water, our room had no information for food options, and the front desk representative on checkout begged me not to give them a poor review.

Pros: Loved the pool and hot tub, the room was very nice

Cons: Breakfast could have been served earlier cause we didn’t get to have breakfast since we needed to get on an early flight

Pros: Everything was very nice. Comfortable beds and clean!!!

Cons: There was music that was blaring...thankfully resolved.

Pros: We noticed as we were waking up, that the air vents had chunks of dust falling into our faces. It was a gross experience.

Cons: Staff was very kinda

Pros: The breakfast was freshly prepared and the room was properly prepared with a seal of approval on the door.

Cons: N/A

Pros: Nice

Cons: The parking

Pros: The room was spacious and clean. Great breakfast and cocktail hour. Restaurant food was delicious!!

Cons: phones in room didn't work. Had to walk down to restaurant to order room service. I asked for maid service 2 days into my stay, no one removed trash & dishes from my room so I set them outside room. They were still there when I checked out 1.5 dayslater

Pros: Clean, well decorated, free breakfast, nice hotel I would recommend.

Cons: No

Pros: The pool

Cons: The staff is lacking in communication skills with each other

Pros: Nice area, staff was very friendly!

Cons: We were there 3 days and no maid service :( I asked the front desk to please have the maid clean the room and noone came to clean it.

Pros: I liked the clean spacious room with a living room attached!

Cons: N/A

Cons: The rooms sliding door was open upon arrival and was stuck open. When went to fromt desk they were on their personal cell phones playing on instagram. They came with crowbars to close it. The bathroom shower handle fell off the wall and hit my 10 yr old.

Pros: The rooms were nice and clean as they should be

Cons: NA

Pros: Room Service

Pros: The best thing was the breakfast staff. They were hyped up for the day and were incredibly friendly.

Cons: Hotel management and hotel staff have no communication at all. They don't know what's going on half the time.

Pros: This hotel is very nice the shuttle was quick and in time All staff answered our questions

Cons: Breakfast started after our shuttle depart time in the past I thought they offered a Togo option

Pros: Everything

Cons: Nope

Pros: Room was nice for the price seemed like it was recently updated from the last time a few years ago, next to the airport and mall was a pretty good time for Halloween. They are serving breakfast again.

Pros: Room service Food was great. Everytime I requested anything from the front desk it was brought to my room expeditiously. The shower was wonderful. The hotel offers breakfast included in the hotel fee.

Cons: The breakfast however was cold and not tasty. It snowed and the hotel did not clean the walkway for the guest. Children were tracking water from the pool into the elevators. The room decor was dated. Not enough cover on the beds.

Pros: Breakfast was good.

Cons: There was throw up in swimming pool, staff was pretty rude upon arrival, and our bathroom was dirty

Cons: The price listed is not what I was charged

Pros: The cleanses of the room

Cons: Noisy at night, staff knocked on door continuously for unnecessary reasons, heat didn’t work

Pros: Nice hotel. Happy hour was great. Room was good size.

Cons: Breakfast was cold. Front desk was short staffed. Pool setup was understandable vut not great.

Pros: The size of the suite.

Cons: The pool is really small considering the number of guests! I took my grandkids to swim but due to covid-19 and size of pool, we were limited!

Pros: Easily accessible. Good sized rooms. Friendly staff.

Pros: I liked the location and how the hotel looks like.

Cons: The receptionist was not friendly and welcoming. The room has old doors. The tub in the bathroom is old and caulked up badly. The toilet is old. Breafast was lousy and the kitchen staff was overwhelmed, and some of them were not nice. The Pool is too smal

Pros: Beds

Cons: Powdered eggs

Pros: Convenient location, clean.

Cons: Staff wasn't the friendliest nor timely. Clocks in the room were set to the wrong time AND they lock the controls to change the time so this made it useless. Clumsy bathroom set up. To open the door it completely blocks the shower.

Pros: The location was good for our intended business and personal needs. The complimentary drink tickets were a nice touch. The room was large and I thought the TV in the bedroom had a very nice picture.

Cons: Even with Hilton Honors, had to call the desk to get connected to WiFi for free. Bathtub drain was very slow. Only one tissue in the box. I understand COVID - requested my room get serviced and it never was. Drink tickets were nice but $ for beer upgrade?

Pros: The view and drinks

Cons: Outdates

Pros: The staff making breakfast were friendly

Cons: There was dried blood on a pillowcase.the staff was rude. We could not get in to the pool it was "booked".at night people were very loud. In the morning there was a loud police incident. We did not feel safe.

Cons: There was dried blood on a pillowcase.the staff was rude. We could not get in to the pool it was "booked".at night people were very loud. In the morning there was a loud police incident. We did not feel safe.

Pros: Honestly I guess I would say the breakfast was alright. But I definitely did not bring my kids and my family to a hotel for a breakfast LOL We feel so disappointed and cheated, worst experience ever, if I could list the details I would but it wont fit all

Cons: Absolutely Disgusting rooms, Lazy hotel staff, Unexpected hotel fees were given to us before getting our keys and then it was more than both of our hotel rooms all together, nothing was as described about the hotel and looks so outdated. Kids hated it :(

Pros: Location

Cons: Pool is so small compared to the size of the hotel, tiny bathroom, no stairs to get you to the first floor-emergency exits only so always had to wait for elevators.

Pros: Late checkout

Cons: No

Pros: The breakfast was good

Cons: Bed was full of hair, other rooms had a sort of “sanitation seal” on the doors so when a customer checked in they would break the seal. My room did not have that seal when i first got to the hotel, i didn’t even know about it until i wa

Pros: I liked the suite i got for the nights i stayed.

Cons: Yes, the first night i didn’t sleep in the bed but the second night i did and the bed or the blanket was full of hair (i have braids so not mine) also there was no seal on my door showing the room was sanitized but there was one on other doors.

Pros: The hotel was horrible. One of the worst experiences, and quality especially from a Hilton. Everything was old and dated. The carpet had red blood stain, I have video to prove it. It look so gross and unpleasant. The staff did not care to assist.

Cons: One of the worst experiences, and quality especially from a Hilton. Everything was old and dated. The carpet had red blood stain, I have video to prove it.It look so gross and unpleasant. The staff did not care to assist. No staff upon arrival, bad svc!

Pros: Nothing

Cons: Air in hotel was insufficient. Room temp was 84 degrees the entire stay. Asked staff for assistance and front desk agent was rude and told me to deal with it.

Cons: I didn't realize I had booked a handicap room. The toilet was loose, the faucet was broke. We had to hunt for the towels etc. and found in closet in bedroom. Not a good experience.

Pros: The food service was really good. The morning breakfast was really enjoyable. The dining area looked very inviting and the selection was decent.

Cons: The lunches and breakfast had no fruit options. You put people with a family of 5 next to a person with 1. The time is just horrid. Don't put people with 1 person next to a family of kids. That is just purely stupid.

Pros: Staff was helpful and nice.

Cons: The happy hour snacks were stale chips and jar salsa. Breakfast was dry potatoes and omelet that didn't taste like eggs at all. Orange juice was basically water. Fruit was just grapefruit no other options. Was disappointed considering what we paid for roo

Pros: Location

Cons: We were woken up multiple times by workers and construction noise. One morning, a worker pounded on our door and informed us that according to his list there was not supposed to be anyone in the room we were occupying. Normally we really like Embassy..

Pros: Great location. Nice having a made to order breakfast.

Cons: A couple of days housekeeping forgot about us. During the week there was renovation going on and it was very noisy. Not much one can do about that though.

Pros: Buffet breakfast was very good and I'm sure it will be nice when completed

Cons: Was not aware this site was under renovation so elevator services were especially limited which is a real inconvenience for this size hotel during spring break season

Pros: Location to the airport.

Cons: The room size was great and fit our family of six. However the pull out practically had springs shooting out, the interior walls were thin enough to hear the lobby music until the bar closed. Restless night before a 6:00 flight.

Pros: Wanted to check in-They said I didn't pay and requested another payment-made it-then went to another person and showed my receipt from you-and they did say you had pay-the 1st person just laughed and said well you will just have to pay twice-not nice.

Cons: Internet very difficult to access -Halls full of orange peels and debris-I am not broke but hate to get taken so did not like the 15.00 hamburgers at the cafe. Big jar for tips at the reception-guess OK -but not like the old Embassy Suites-would not stay

Pros: Evening reception and breakfast.

Cons: Rooms still had garbage in them, fixtures were hanging off the wall, couldn't close the sliding glass door to outside. Took security over an hour to come to the room and I had to fix it myself. Not impressed with this place.

Pros: The building design

Cons: No house keeping the whole time we were there I had to call and call

Pros: Large clean rooms

Cons: Lots of unattended children in the Pool area especially during the free drinks and snacks time.

Pros: location - one right-hand turn & you're on the freeway

Cons: everything! Hugely disappointed. This h/b our go-to brand for 35 yrs. Property is in a major reno. No parking avail w/ no alt parking provided. Room was not ready. When it was avail, it wasn't correct-king vs 2 queen. Staff was polite, helpless/uninformed

Cons: Yes. No hot water, no air conditioning, no assistance after informing guest services of the issues and no concern from the hotel on parking when I was under the understanding it was park ride fly. Always been happy with embassy but will never again.

Pros: The room was clean

Cons: There was construction going on inside the hotel so it was Noisy as Hel! And ear plugs didn't help with noise. It was hard to think and work and take a nap. I would not stay there again. I was also charged 25 dollars extra for checking in early.

Pros: The shuttle service to and from the airport and the cocktails and snacks reception

Cons: The entire main floor was under construction and not much of an area to relax other than in your room. When I asked about parking and taking the shuttle to the airport the hotel receptionist was extremely rude and said that I did not include that when I

Cons: Wish I would have known about the construction. Price of hotel should have been drastically reduced considering the amount of construction all going on at one time. Disappointed.

Pros: The Breakfast was very good. The chef cooking was very nice. I have stayed here before and had a great experience.

Cons: Hotel was "under construction", including the pool/hot tub, which we were not told about until arrival. The room smelled like cigarettes and urine. One lamp was missing a bulb and the floor lamp would not stay up straight. Blood on bathroom door.

Pros: The room was nice and the bed was comfortable

Cons: There was no mention of the hotel doing a serious remodel. This caused the entire entrance to become packed with people and the center of the building is one giant construction zone.

Pros: The room was alright.

Cons: There was construction on the main atrium which was not known to us during booking. . The managers reception and break were not up to par with other embassy suites experiences. There was no available parking out side in the evening.

Cons: Hotel was under construction, AC did not work in room so it was 80 and the shower only said on very hot or very cold.

Pros: Loved the attitude of the staff. Loved the bright, open air court breakfast. Loved all of the real plants and marble and art deco!... Oh, and the bed slept very well!

Cons: Breakfast could have gone a later than 9:30. My Girlfriend is physically handicapped, and it was hard to get down there that early. Also, the bed was kind of high for her to get up on (room 515), and I think that some of your AHA door activators didn't work either.

Pros: Thanks for breakfast.

Cons: The place seems to be riding it's name sake. Attention to details and customer service is a thing of the past. The room was kinda dirty (obvious dust on unused furniture and mold in the shower), wall paper falling off the wall and ceiling, sheets warn through, WiFi not strong enough to reach the whole room, micro wave oven couldn't make pop corn, dirty plates left in the room and in the hall. Kitchen and wait staff were very pleasant and helpful but reception desk and housekeeping left lots to be desired.

Pros: This hotel has awesome homemade omelettes. Very nice suite rioms

Cons: Heat in room wasn't working & had to wait 4 hours (that never happened before) Pool area is so crazy busy that we never can use pool

Pros: Breakfast is really good. it is super close to the light rail. I enjoy how the rooms each have a living area separate from the bedroom.

Cons: The service in the bar/restaurant was horrible. We sat for an hour before we were asked what we wanted for drinks by someone who wasn't even our waitress. It took another 30 minutes to get an order in for dinner. We never saw our waitress until it was time to pay our bill. Also, We called down to the front desk asking for a plate and when the gentleman brought it up he was very rude saying it wasn't his job to be bringing plates to rooms. I was overall very disappointed with the staff here. Also the Internet was horrible, I ended up having to use my hotspot because nothing would load.

Pros: Loved the enclosed green space and gardens The plantings were healthy well maintained and gave off a healthy energy that was soothing..great complimentary breakfast and shuttles to airport and mall

Pros: Needed a place close enough to the airport and the train station. Perfectly located near Terminal 2 and Mall of America next to Green Line. 5 min to Terminal 1 by car and 15 min to Union Depot for Amtrak. Arrived late but food still available to feed hungry teenagers!

Pros: Everything!!

Pros: Location

Pros: The rooms are very nice n the breakfast selection is great. Close to our destination.

Cons: The entrance was difficult to get to. The shower curtain had mold on it.

Pros: Staff, location, rooms. We stay here all the time when flying out and coming back. Shuttle is very handy

Cons: No

Pros: Close to airport

Cons: When we check in the lady on the night shift was very rude to us.

Pros: How close to the mall!

Cons: The cleanliness of the room was terrible. Manger is beyond rude.

Pros: Location was great and we had a good view of the city from our room.

Cons: Understaffed. The breakfast and Caribou Coffee shop was run by the same person. There was no food in a coffee shop at all. Good thing there was a complementary coffee in a room. Every single Crown Plaza I stayed in had continental breakfast.

Pros: Bed was comfortable.

Cons: Being far away from parking, no breakfast, pool was not open.

Cons: Clean room. Close to Airport. Comfortable bed.

Pros: Close to airport

Cons: Parking garage- you have to go back to your car to place your ticket in the dash during checkin. There was standing water in the bathtub, and what looked like blood drops on the carpet.

Cons: Parking lot situation was a little inconvenient

Pros: Value, cleanliness, staff accomadating to my needs, shuttle

Pros: Close to Mall of America. Under $100 a night.

Cons: Hotel was dated. Peeling paint. Hair on the bathroom floor.

Pros: Location

Cons: Noise all night next room to me . There door slam many times at night. Big hit on the wall 3 times at night. People smoking by the mine antrence.

Cons: Location of room. my husband is handicapped and I asked for a handicap room the room was on the 6th floor and the farthest end from the elevator my husband is handicapped but doesn't require a wheel chair however he cannot walk long distances had I knows the room would be located as it was I would not have stayed. I am not sure why a handicap room would be on the sixth floor room 626. Also I was disappointed to not have room service it could have been done by just leaving the food at the door. We had to walk back to the lobby from room 626 to the restaurant for food. I will not stay again when I visit due to this experience I had assumed with my husband being handicapped he would have been placed at least on the 2nd floor.

Pros: The comfort of the room was great

Pros: Location was great

Cons: Room was not cleaned properly. Blanket on bed dirty with makeup and dirt marks from someone prior. Hotel manager was a jerk when I spoke to him regarding an issue.

Pros: .

Cons: There was some food on the floor in my room, and wrappers in the elevator. The elevator did not work when I got there and I had to take the service elevator with a worker in there, no one was at the front desk to ask about it. no room service due to covid (I was there 3 nights) but that was ok, except I only had 2 coffee pods in my room.

Pros: Nothing was good - room was dirty / old. Parking is terrible! Staff was very rude!

Cons: Not worth your money - your better off staying somewhere else.

Pros: It was quiet.

Cons: The door didn’t close completely behind me and the locks were inadequate

Pros: Close to airport, good staff and restaurant

Cons: Smelled of weed.ac didnt wk in 1st room. Moved to 2nd rm. Broken office chair. Broken 2nd bed. Damaged furniture. Pkg ramp dangerous falling apart. Person doing drugs in lot. Not a 3.5 hotel as promised. Very disappointed

Pros: Perfectly met our needs for a night preflight. Felt they really managed well Given current COVID limitations

Cons: It was all good

Pros: Location

Cons: the beds where not changed. There was hair and remnants of beads on both beds. With covid going on was really surprising to see this.

Pros: Location and staff made this trip better.

Cons: Heating units were dirty

Pros: Great location when flying out early next morning & shuttle runs 24/7. Restaurant was awesome & reasonably priced.

Cons: No

Pros: I enjoyed the hot tub and pool very much.

Cons: The parking was a bit cramped.

Pros: Located close to airport

Cons: Not the quality service or decor you would expect for star rating.

Pros: The staff was amazing.Very nice and helpful.The restaurant served awesome food.I liked the willingness to be shuttled when venturing out.

Cons: I was not impressed with the room.Nothing spectacular or memorable about it.No guide to show attractions or t.v. channels. Furniture had seen its better days as it was hacked and chipped.Whole room looked out dated.Vending machine didn't work on 2nd floor

Pros: The Location,The Front Desk Had Good Service

Cons: The House Keeper Was Rude N Disrespectful Banging On My Room Door,I Payed For Two Queen Size Beds,Free Breakfast,When I Checked In My Room My Beds Wasn't Queens They Were Twin Size,I Didn't Get No Free Breakfast I Got Told I Couldn't I Couldn't Swim.

Pros: I liked the room because it had a nice view and the room was spacious.

Cons: It was during the pandemic so things were different than usual. I really can't think of anything.

Pros: Front desk staff was very polite and professional.

Pros: Nothing

Cons: The first room we got had blood in the bed. Very bad experience.

Pros: Pretty nice

Cons: Yeah that I still haven't got my 50 dollar refund from a deposit you have to pay at check in

Pros: Location was good bar was ok.

Cons: The elevator took forever they had 5 elevators but only 2 worked. You sometimes waited 10 minutes for the elevator. Rooms are tired and outdated. Clean was not done ey well black tub and they did not vaccum or change my top bedding when I spilled 4 2 wee

Pros: Convenient location to the airport

Cons: Met expectations

Pros: The restaurant was great!

Cons: The first 2 rooms we went into with our assigned keys were not cleaned, at all. Then we got our 3rd room and it was an average room. In the morning, figured out the coffee machine didn't work! The staff didn't offer anything to make up for any of this.

Pros: It is located in a great spot for a morning flight.

Cons: We were kind of surprised it was a four star, more like a three star.

Pros: Room was comfortable and clean.

Cons: No staff at the desk when I arrived. When she came out she acted like she did not want to deal with me. Took too long to make the keys due to slow computers.

Pros: Proximity to MSP Airport

Cons: We were placed on the third floor, and it was extremely difficult to access from the parking ramp. Not only that, the steps were filthy and it was very sketchy.

Cons: Outdated rooms. Horrible parking CDC structure. NOT a 3.5 star hotel!!!

Pros: Clean

Cons: Inconvenient and somewhat concerning walk from parking ramp to front desk for a late night arrival.

Pros: Not much. Average hotel. Nothing special. Beds not the best.

Cons: Beds not great. Average hotel. More like 2.5 star not worth the price

Pros: Its close proximity to the airport

Cons: The rooms are in rough shape

Pros: Honestly just the room service and cleanliness of the room.

Cons: The hot tub was room temp at best which was what we were looking forward to after travel. Check in was unwelcoming and cold. Kiosk style for a crown plaza which was odd.

Pros: Shuttle to airport

Cons: Nothing. Very good

Pros: The location, pool, jacuzzi, and parking.

Cons: Wifi is nonexistent, the bathtub had mildew in spots, and when we got there they were completely booked even though we already paid for our room.

Cons: not handicap accessible. Have to take stairs to hotel after parking in garage. stairs covered with kitty litter and felt very unsafe for a woman traveling alone.

Cons: Not even close to 3.5 star.

Pros: Location

Cons: The staff, the room was dirty and when asked for a late check out, I was told only a hour later anything after will be 30 dollars per hour!

Cons: Very small beds. Cracked and loose tile in the bathroom floor

Pros: Great gym available at all hours with key card. Everything one would need to do their routine workout. Indoor pool and spa. Great staff, I forgot my comb and when I went to buy one in the "Market" the desk clerk came out of the back with a complementary comb. He noticed what I was looking at and went and found one for me by the time I got to the desk. WOW.

Cons: The power strip in my room was turned off bcz it had a fairly loud hum. It powered the TV, Refrigerator, Microwave, and a cabinet on the right which I did not look at too closely bcz it smelled bad. Also, the makeup mirror in the bathroom with the light around it - the button which was the on off/setting switch was missing so I couldn't turn the light on. Also I followed the "green" instructions re: my bathroom towels and they replaced them anyway. When I told the desk they put the note on my room and it didn't happen again, but...

Pros: was dirty. left food in the mini fridge. should be more like a 2 star hotel

Cons: elevators were broken

Pros: Location near airport.

Cons: Front desk staff were loud and rude.Long check in lines...no where to sit to wait for "processing"...no warmth or personal attentiveness to guests shown by ride and crude desk staff. REGISTRAYION RUN LIKE A GROCERY LINE AT TARGET..

Pros: Location

Cons: Elevators did not work. Stuck in an elevator for 30 minutes and front desk did not answer phone. Elevators did not work rest of the week. Had take stairs 13 floors carrying baggage. Staff was never available for help and very rude.

Pros: Horrible experience blatant discrimination! Broken elevators

Pros: location, windows are noise protecting from airport noise (reason I wouldn't recommend this is just based on my personal preference. there are 500 rooms. I felt no one cared whether I lived or died, even though they were polite. Some of you like this way

Cons: this motel would be fine if you like huge/impersonal, but I like personal touch. i.e. there was no breakfast to eat around others, no lobby, even the desk was only a "sorta" desk, and for me being handicapped, was very uncomfortable check in.

Pros: Worst ever hotel

Cons: Nothing I like there

Pros: The food wasgreat

Cons: The receptionist was very rude

Pros: Close to were we needed to be.

Cons: Pool and hot tube was closed at different hours of the day. Pool was closed all day with no understanding why and did not know it will reopen. We left a day early due to lack of update on the pool.

Pros: The Bartender, she was the only thing great about this place. 10 stars for her. So friendly and went above and beyond with her service.

Cons: The stained pillow, hair in sheets, BUGS ON MY BED!!! Yes you moved us... Cause you had to. Oh those vouchers for breakfast we used once cause the server was so mean and yelled at us and didnt give any help once she took vouchers. I gave the rest back.

Pros: location

Cons: The motel was marketed with free parking - park and fly. Had to pay $15 a night to park. Very disappointed...could have stayed where I could have parked my car for free.

Pros: Quick check-in, room was good overall

Cons: Mold on bathroom ceiling

Pros: Staff was friendly and the room was clean and comfortable

Cons: The floor we were on had a lot of children and noise

Pros: I did not know because I did not eat breakfast there

Cons: they should let people stay if they ask the request

Pros: Close to the airport and very clean room.

Cons: When pulling in it look rather shady and with staying with 80 year old mother and 12 year old niece by ourselves was a little unnerving. Lots of people simply milling around and lots of room doos standing open. But we were pleasantly surprised with the greeting we got from the desk and our room was perfect for us.

Pros: The room was updated and very clean. The family who runs the hotel is very friendly and gave us advice on where to visit. Definitely recommend this gem of a hotel!

Pros: It was close to the airport

Cons: Part of town; much snow piled in parking area & icy

Pros: A classic motel just like you see in movies. No drama though. Basic and straightforward but clean rooms. Perfect if you’re flying out from Minneapolis. Literally 5 mins from the airport, but you are not disturbed by airplane traffic. Area is residential and calm. Parking is right outside your room so you can keep an eye on your car. I left luggage in car without any problems. Staff is friendly and helpful, and installed coffee maker which I asked for. Walking distance to train station if you want to go to the city. You need a car to go to breakfast/dinner, but you most likely have one since you choose this place anyway.

Cons: Air conditioning unit was very close to the bed in my room. Not a problem for me, but if you’re easily disturbed by sounds you might not like it. I was happy it actually made the room warm as it was really freezing outside.

Pros: It was near the light rail. It was ok for the price.

Cons: No guests allowed policy.

Pros: Very clean nice place.

Cons: Nothing