Excellent
9.0
Pros:
Loved the pool and hot tub, the room was very nice
Cons:
Breakfast could have been served earlier cause we didn’t get to have breakfast since we needed to get on an early flight
Excellent
9.0
Pros:
Everything was very nice. Comfortable beds and clean!!!
Cons:
There was music that was blaring...thankfully resolved.
Okay
5.0
Pros:
We noticed as we were waking up, that the air vents had chunks of dust falling into our faces. It was a gross experience.
Cons:
Staff was very kinda
Excellent
10.0
Pros:
The breakfast was freshly prepared and the room was properly prepared with a seal of approval on the door.
Cons:
N/A
Good
7.0
Pros:
Nice
Cons:
The parking
Good
7.0
Pros:
The room was spacious and clean. Great breakfast and cocktail hour. Restaurant food was delicious!!
Cons:
phones in room didn't work. Had to walk down to restaurant to order room service. I asked for maid service 2 days into my stay, no one removed trash & dishes from my room so I set them outside room. They were still there when I checked out 1.5 dayslater
Good
7.0
Pros:
Clean, well decorated, free breakfast, nice hotel I would recommend.
Cons:
No
Okay
5.0
Pros:
The pool
Cons:
The staff is lacking in communication skills with each other
Excellent
8.0
Pros:
Nice area, staff was very friendly!
Cons:
We were there 3 days and no maid service :( I asked the front desk to please have the maid clean the room and noone came to clean it.
Excellent
10.0
Pros:
I liked the clean spacious room with a living room attached!
Cons:
N/A
Poor
1.0
Cons:
The rooms sliding door was open upon arrival and was stuck open. When went to fromt desk they were on their personal cell phones playing on instagram. They came with crowbars to close it. The bathroom shower handle fell off the wall and hit my 10 yr old.
Excellent
9.0
Pros:
The rooms were nice and clean as they should be
Cons:
NA
Excellent
9.0
Pros:
Room Service
Okay
4.0
Pros:
The best thing was the breakfast staff. They were hyped up for the day and were incredibly friendly.
Cons:
Hotel management and hotel staff have no communication at all. They don't know what's going on half the time.
Excellent
9.6
Excellent
10.0
Pros:
This hotel is very nice the shuttle was quick and in time All staff answered our questions
Cons:
Breakfast started after our shuttle depart time in the past I thought they offered a Togo option
Excellent
10.0
Pros:
Everything
Cons:
Nope
Excellent
8.0
Pros:
Room was nice for the price seemed like it was recently updated from the last time a few years ago, next to the airport and mall was a pretty good time for Halloween. They are serving breakfast again.
Okay
5.0
Pros:
Room service Food was great. Everytime I requested anything from the front desk it was brought to my room expeditiously. The shower was wonderful. The hotel offers breakfast included in the hotel fee.
Cons:
The breakfast however was cold and not tasty. It snowed and the hotel did not clean the walkway for the guest. Children were tracking water from the pool into the elevators. The room decor was dated. Not enough cover on the beds.
Okay
5.0
Pros:
Breakfast was good.
Cons:
There was throw up in swimming pool, staff was pretty rude upon arrival, and our bathroom was dirty
Poor
1.0
Cons:
The price listed is not what I was charged
Mediocre
2.0
Pros:
The cleanses of the room
Cons:
Noisy at night, staff knocked on door continuously for unnecessary reasons, heat didn’t work
Good
7.0
Pros:
Nice hotel. Happy hour was great. Room was good size.
Cons:
Breakfast was cold. Front desk was short staffed. Pool setup was understandable vut not great.
Excellent
9.0
Pros:
The size of the suite.
Cons:
The pool is really small considering the number of guests! I took my grandkids to swim but due to covid-19 and size of pool, we were limited!
Excellent
9.0
Pros:
Easily accessible. Good sized rooms. Friendly staff.
Okay
5.0
Pros:
I liked the location and how the hotel looks like.
Cons:
The receptionist was not friendly and welcoming. The room has old doors. The tub in the bathroom is old and caulked up badly. The toilet is old. Breafast was lousy and the kitchen staff was overwhelmed, and some of them were not nice. The Pool is too smal
Okay
4.0
Pros:
Beds
Cons:
Powdered eggs
Good
6.0
Pros:
Convenient location, clean.
Cons:
Staff wasn't the friendliest nor timely. Clocks in the room were set to the wrong time AND they lock the controls to change the time so this made it useless. Clumsy bathroom set up. To open the door it completely blocks the shower.
Good
6.0
Pros:
The location was good for our intended business and personal needs. The complimentary drink tickets were a nice touch. The room was large and I thought the TV in the bedroom had a very nice picture.
Cons:
Even with Hilton Honors, had to call the desk to get connected to WiFi for free. Bathtub drain was very slow. Only one tissue in the box. I understand COVID - requested my room get serviced and it never was. Drink tickets were nice but $ for beer upgrade?
Excellent
8.0
Pros:
The view and drinks
Cons:
Outdates
Poor
1.0
Pros:
The staff making breakfast were friendly
Cons:
There was dried blood on a pillowcase.the staff was rude. We could not get in to the pool it was "booked".at night people were very loud. In the morning there was a loud police incident. We did not feel safe.
Mediocre
2.0
Cons:
There was dried blood on a pillowcase.the staff was rude. We could not get in to the pool it was "booked".at night people were very loud. In the morning there was a loud police incident. We did not feel safe.
Poor
1.0
Pros:
Honestly I guess I would say the breakfast was alright. But I definitely did not bring my kids and my family to a hotel for a breakfast LOL We feel so disappointed and cheated, worst experience ever, if I could list the details I would but it wont fit all
Cons:
Absolutely Disgusting rooms, Lazy hotel staff, Unexpected hotel fees were given to us before getting our keys and then it was more than both of our hotel rooms all together, nothing was as described about the hotel and looks so outdated. Kids hated it :(
Good
6.0
Pros:
Location
Cons:
Pool is so small compared to the size of the hotel, tiny bathroom, no stairs to get you to the first floor-emergency exits only so always had to wait for elevators.
Good
6.0
Pros:
Late checkout
Cons:
No
Good
7.0
Pros:
The breakfast was good
Cons:
Bed was full of hair, other rooms had a sort of “sanitation seal†on the doors so when a customer checked in they would break the seal. My room did not have that seal when i first got to the hotel, i didn’t even know about it until i wa
Good
7.0
Pros:
I liked the suite i got for the nights i stayed.
Cons:
Yes, the first night i didn’t sleep in the bed but the second night i did and the bed or the blanket was full of hair (i have braids so not mine) also there was no seal on my door showing the room was sanitized but there was one on other doors.
Poor
1.0
Pros:
The hotel was horrible. One of the worst experiences, and quality especially from a Hilton. Everything was old and dated. The carpet had red blood stain, I have video to prove it. It look so gross and unpleasant. The staff did not care to assist.
Cons:
One of the worst experiences, and quality especially from a Hilton. Everything was old and dated. The carpet had red blood stain, I have video to prove it.It look so gross and unpleasant. The staff did not care to assist. No staff upon arrival, bad svc!
Poor
1.0
Pros:
Nothing
Cons:
Air in hotel was insufficient. Room temp was 84 degrees the entire stay. Asked staff for assistance and front desk agent was rude and told me to deal with it.
Poor
1.0
Cons:
I didn't realize I had booked a handicap room. The toilet was loose, the faucet was broke. We had to hunt for the towels etc. and found in closet in bedroom. Not a good experience.
Okay
5.0
Pros:
The food service was really good. The morning breakfast was really enjoyable. The dining area looked very inviting and the selection was decent.
Cons:
The lunches and breakfast had no fruit options. You put people with a family of 5 next to a person with 1. The time is just horrid. Don't put people with 1 person next to a family of kids. That is just purely stupid.
Good
6.0
Pros:
Staff was helpful and nice.
Cons:
The happy hour snacks were stale chips and jar salsa. Breakfast was dry potatoes and omelet that didn't taste like eggs at all. Orange juice was basically water. Fruit was just grapefruit no other options. Was disappointed considering what we paid for roo
Okay
5.0
Pros:
Location
Cons:
We were woken up multiple times by workers and construction noise. One morning, a worker pounded on our door and informed us that according to his list there was not supposed to be anyone in the room we were occupying. Normally we really like Embassy..
Excellent
8.8
Pros:
Great location. Nice having a made to order breakfast.
Cons:
A couple of days housekeeping forgot about us. During the week there was renovation going on and it was very noisy. Not much one can do about that though.
Okay
5.0
Pros:
Buffet breakfast was very good and I'm sure it will be nice when completed
Cons:
Was not aware this site was under renovation so elevator services were especially limited which is a real inconvenience for this size hotel during spring break season
Mediocre
2.0
Pros:
Location to the airport.
Cons:
The room size was great and fit our family of six. However the pull out practically had springs shooting out, the interior walls were thin enough to hear the lobby music until the bar closed. Restless night before a 6:00 flight.
Poor
1.0
Pros:
Wanted to check in-They said I didn't pay and requested another payment-made it-then went to another person and showed my receipt from you-and they did say you had pay-the 1st person just laughed and said well you will just have to pay twice-not nice.
Cons:
Internet very difficult to access -Halls full of orange peels and debris-I am not broke but hate to get taken so did not like the 15.00 hamburgers at the cafe. Big jar for tips at the reception-guess OK -but not like the old Embassy Suites-would not stay
Mediocre
2.0
Pros:
Evening reception and breakfast.
Cons:
Rooms still had garbage in them, fixtures were hanging off the wall, couldn't close the sliding glass door to outside. Took security over an hour to come to the room and I had to fix it myself. Not impressed with this place.
Poor
1.0
Pros:
The building design
Cons:
No house keeping the whole time we were there I had to call and call
Okay
5.0
Pros:
Large clean rooms
Cons:
Lots of unattended children in the Pool area especially during the free drinks and snacks time.
Mediocre
3.0
Pros:
location - one right-hand turn & you're on the freeway
Cons:
everything! Hugely disappointed. This h/b our go-to brand for 35 yrs. Property is in a major reno. No parking avail w/ no alt parking provided. Room was not ready. When it was avail, it wasn't correct-king vs 2 queen. Staff was polite, helpless/uninformed
Poor
1.0
Cons:
Yes. No hot water, no air conditioning, no assistance after informing guest services of the issues and no concern from the hotel on parking when I was under the understanding it was park ride fly. Always been happy with embassy but will never again.
Mediocre
2.0
Pros:
The room was clean
Cons:
There was construction going on inside the hotel so it was Noisy as Hel! And ear plugs didn't help with noise. It was hard to think and work and take a nap. I would not stay there again. I was also charged 25 dollars extra for checking in early.
Mediocre
2.0
Pros:
The shuttle service to and from the airport and the cocktails and snacks reception
Cons:
The entire main floor was under construction and not much of an area to relax other than in your room. When I asked about parking and taking the shuttle to the airport the hotel receptionist was extremely rude and said that I did not include that when I
Mediocre
2.0
Cons:
Wish I would have known about the construction. Price of hotel should have been drastically reduced considering the amount of construction all going on at one time. Disappointed.
Mediocre
2.0
Pros:
The Breakfast was very good. The chef cooking was very nice. I have stayed here before and had a great experience.
Cons:
Hotel was "under construction", including the pool/hot tub, which we were not told about until arrival. The room smelled like cigarettes and urine. One lamp was missing a bulb and the floor lamp would not stay up straight. Blood on bathroom door.
Okay
5.7
Pros:
The room was nice and the bed was comfortable
Cons:
There was no mention of the hotel doing a serious remodel. This caused the entire entrance to become packed with people and the center of the building is one giant construction zone.
Mediocre
3.0
Pros:
The room was alright.
Cons:
There was construction on the main atrium which was not known to us during booking. . The managers reception and break were not up to par with other embassy suites experiences. There was no available parking out side in the evening.
Mediocre
3.0
Cons:
Hotel was under construction, AC did not work in room so it was 80 and the shower only said on very hot or very cold.
Excellent
9.4
Pros:
Loved the attitude of the staff. Loved the bright, open air court breakfast. Loved all of the real plants and marble and art deco!... Oh, and the bed slept very well!
Cons:
Breakfast could have gone a later than 9:30. My Girlfriend is physically handicapped, and it was hard to get down there that early. Also, the bed was kind of high for her to get up on (room 515), and I think that some of your AHA door activators didn't work either.
Okay
4.8
Pros:
Thanks for breakfast.
Cons:
The place seems to be riding it's name sake. Attention to details and customer service is a thing of the past. The room was kinda dirty (obvious dust on unused furniture and mold in the shower), wall paper falling off the wall and ceiling, sheets warn through, WiFi not strong enough to reach the whole room, micro wave oven couldn't make pop corn, dirty plates left in the room and in the hall. Kitchen and wait staff were very pleasant and helpful but reception desk and housekeeping left lots to be desired.
Good
6.0
Pros:
This hotel has awesome homemade omelettes. Very nice suite rioms
Cons:
Heat in room wasn't working & had to wait 4 hours (that never happened before) Pool area is so crazy busy that we never can use pool
Okay
5.4
Pros:
Breakfast is really good. it is super close to the light rail. I enjoy how the rooms each have a living area separate from the bedroom.
Cons:
The service in the bar/restaurant was horrible. We sat for an hour before we were asked what we wanted for drinks by someone who wasn't even our waitress. It took another 30 minutes to get an order in for dinner. We never saw our waitress until it was time to pay our bill. Also, We called down to the front desk asking for a plate and when the gentleman brought it up he was very rude saying it wasn't his job to be bringing plates to rooms. I was overall very disappointed with the staff here. Also the Internet was horrible, I ended up having to use my hotspot because nothing would load.
Excellent
10.0
Pros:
Loved the enclosed green space and gardens The plantings were healthy well maintained and gave off a healthy energy that was soothing..great complimentary breakfast and shuttles to airport and mall
Excellent
10.0
Pros:
Needed a place close enough to the airport and the train station. Perfectly located near Terminal 2 and Mall of America next to Green Line. 5 min to Terminal 1 by car and 15 min to Union Depot for Amtrak. Arrived late but food still available to feed hungry teenagers!
Excellent
10.0
Pros:
Everything!!
Excellent
8.0
Pros:
Location
Good
7.7
Pros:
The rooms are very nice n the breakfast selection is great. Close to our destination.
Cons:
The entrance was difficult to get to. The shower curtain had mold on it.