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Very, very friendly and helpful staff that were willing to help with the many, many issues with the building. Very responsive and very welcoming. Despite the building issues, the room was very clean. Facilities are a mess: broken keycard reader, water on floor from AC, crumbling popcorn on ceiling, door weatherstripping preventing door from opening . . . the place just needs a lot of maintenance help.
There was a gravel lot to park the truck and trailer. The bed was clean and comfortable. Room was clean, shower was nice and hot! The Pillows!! Not full size, 16 inches square! Was difficult to sleep on these!
The staff were very friendly and made it very easy to update/add a night to our stay. The bed was comfy, and the desk and chair made it very comfortable for an extended stay. There was nothing to dislike. It was quite hospitable. Not fancy but very comfy and practical.
Affordable and convenient Hallways smelled strongly like cigarette smoke. Bathtub was old, stained, crumbling and could be replaced. Carpet was dirty and stained my socks after walking around in the room.
Upon arriving and showing my confirmation copy clerk had no record of my reservation. I then had to present credit card again and it was refused. Had to give another credit card. A charge showed on my credit card that she said was refused. I called Pric
The hotel was great No it was perfect
The overall cleanliness and location. Everything was just fine.
At check in room given on half of lights worked & toilet was broken. Next day room was not made up upon return. night before departure a wake up call was made for 10:00 AM. Next morning never received wakeup call therefore was charged for late check out.
Nothing Breakfast was very disappointing. .no juice small and coffee cups..blanket was burned beds were un comfortable
just a couple little things...was needing a soft drink n 3 machines were not working , brought it to the clerks attention,said he would take care of it but never did while was there.
Cleanliness of the halls and room was excellent, employees were very friendly and helpful, and we were able to stay with our pet in the room. Some sounds traveled through the walls.
Good value and nice rooms Bed was a little hard for my taste
it was a good room for the money,staff was one of the best I have seen/. a bit of a stall smell in the room., no coffee maker.
Nice room reasonable price good location. Nothing
Loved the river and park behind the motel Rooms smelled of smoke even though it was non smoking. Room service was a little lax
I like the helpfulness of the clerk. I liked the location of the hotel with regards to its proximity to Pigeon Forge attractions. I like the discounts for Pigeon Forge Attractions that come with the booking of the room I loved the price. The rooms were very nice. Particularly, the ceramic tile flooring. I like the 2nd story balcony This will be the hotel spot for myself and my family for every time that I come to Pigeon Forge or Gatlinburg. I really did enjoy the location and the hospitality of the clerk. I asked for two wake up calls. One for 9:30am Saturday morning and another for the same time on Sunday morning. Neither time did anyone call me. I asked the housekeepers for towels and they never brought me any. However, this isn't a big deal to me. I still enjoyed the stay and it will be my choice of stay when I come back to Pigeon Forge or Gatlinburg
We had troubled getting maid service and she didn't leave toilet paper but other than that it was a nice place to stay. The walking up and down the steps to get to the room.
Extremely kind clerk. Hotel was old and not clean, stains on comforters and holes. Price was high for room. Jg
The location was excellent. The room was clean although not new. People were extremely generous. The tame ducks were awesome. It was a little aged but that is all I could say negative.
Friendly, restful, and enjoyable no
No, it was what I expected and anticipate it for the cost and for the star rating. Actually was much better Then most two star hotels
The room was clean, the motel was easy to access, and they provided everything they said they did. It was nice! The parking was a hassle but they were in the midst of remodeling. The room was non-smoking but had a odor as if someone had been smoking. Not much of a choice for breakfast.
Nice room for the $$$ the 2 queen rooms are a divided room kinda nice if you have kids. Could use a little updating but not bad though.
The Hotel room was very clean and the room was very spacious. The staff was very friendly and helpful.
Staff was friendly and helpful. Rooms are being remodeled and layout was nice.
The view of the river was pretty that's the only thing about this hotel that was good. The hotels water smell like Lake water and fish. I didn't want to take a shower. The beds were extremely hard and the continental breakfast consisted of cereal.
The creek and ducks you can see from the balcony. The breakfast was very bare.
It had a pool. The hotel was very outdated and the rooms were not very nice.
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It is the only hotel that I am aware of that offers TWO separate bedrooms as their double rooms. This is a big plus for us! Rooms had been remodeled since our last stay a year ago. Very nice and updated to accommodate all the tech gadgets. NICE! While we were much impressed with the remodel, the beds are horrible!! The mattresses are VERY noisy and the beds are really low to the floor.
Location The bed was a full size just like mine at home.they insisted it was a queen.i told him he was wrong.there was no table.had to make my sandwiches on an ironing board
The bed was comfortable staff was rude room had a smell remote for tv didn't work.
Location is second to none. Away from the busy road, but within five minutes of several attractions, eateries, and the interstate. The facility itself is in need of updating. Carpets are stained, air conditioner is wall unit and older, bathrooms are very small and need remodeling.
The price was good. Hmmm, well, the first thing we noticed is the very outdated furniture and bedding. Looks like it's from the 70s, cobwebs in the bathrooms, the outlet in the bathroom wouldn't run a hair dryer. The lap plug- in was held in the socket by a piece of scotch tape. Towels felt like sandpaper and the ice machine was on the other side of the hotel. It's half the price as others though..... it was bearable for me, not sure my girlfriend appreciated it though.