Puri Mango Hotel

Good location, near to Sanur Harbour and near to a street food market.

The toilet needs to be upgraded

Location

Front desk staff very bad. Made us pay full in upon arrival. Room given not as expected. Our staff room at home a lot better At the end we only stay 1night n charged for 2 nights

Nice cold air conditioning.

On booking.com it lists the hotel as having and supplying toiletries. Do not expect this. All you will receive is hand soap and toilet paper. The beds were creaky & stiff, and having stayed here for 5 nights it felt like the bed sheets were barely changed; the sheets felt gritty and were stained. I suffer from dermatitis and this made sleeping in the bed practically impossible as my skin was constantly irritated and inflamed. The ceiling fan was dangerously loose. Sounding and looking as though it would fall at any moment. The ensuite had grimey tiles and a leaky toilet, with a shower that was either freezing cold or scolding hot. There were no English channels on the television despite satellite TV being advertised. Housekeeping were very inconvenient with their cleaning times. On one occasion coming at 9.45am, another at 3pm, and other times not coming at all. A few times we had to ask for fresh towels as they had not been left by housekeeping, and on one occasion we asked housekeeping to return in 5 minutes and they didn't come back at all. The night staff and security are very unattentive, especially in regards to the pool. On a few nights other hotel patrons were in the pool or generally being loud into the very early hours of the morning (2-3am). This is unacceptable in such a small hotel, especially when the majority of the rooms are situated around the pool area. The hotel is advertised as being close to all restaurants and shops but we found ourselves walking much further than anticipated just to find somewhere to eat or shop. Breakfast was absymal. Overcooked rubbery eggs. Was told they didn't have beef or pork sausages and instead was served a cold chicken sausage. Bacon was cold and fatty. Overall quite a disappointing stay. Don't listen to the fabricated positive reviews for this place. There are much better homestays in Sanur for a similar price in a much better location.