Pros: "Crew was amazing. They were friendly and kind. Very helpful. Made sure I was comfortable and made sure the area was clean and safe."
Pros: "The service vayama were trying to charge fees way over the normal fees for any adjustments"
Cons: "If they could of tried to be helpful when trying ro change dates"
Cons: "The seat, the food, the services, the boarding could have been better!"
Pros: "Everything was great!"
Cons: "Some announcements were made only in Korean, would have been helpful to also have English on international flight."
Pros: "This was a Delta codeshare on a Korean Airlines plane. The seats in business class were very comfortable and it was easy to stretch out and sleep."
Cons: "The food was mediocre. Not terrible but not very tasty either. There is no wifi!"
Pros: "The first meal was awesome! The second one was so-so."
Pros: "Crew was great and economy seats have above average legroom."
Cons: "Bathrooms could have been cleaned up a bit."
Pros: "Very friendly staff with excellent service. Bottled water in every seat upon boarding. Lots of leg room, and love the outer earphones they provide!"
Cons: "More movie selections"
Pros: "This was not to positive off a flight."
Cons: "Boarding easy, I am Handicapped, but arrival was a joke. Was never offered assistance. After 12 hours on a plane with braces on both legs you have to walk about a half mile to baggage and stand in lines to get out."
Pros: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Cons: "I don’t know yet."
Overall experience is good. Except that the one of the assistant ground attendant during my check in is quite annoying when i asked her only one question, something regading the boardong pass. She should be more helpful and accommodating not arrogant.
Pros: "The crew is awesome. They’re so polite and helpful."
Cons: "I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future."
Cons: "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
Pros: "Meal, crew"
Cons: "1. inside temperature was so cold -especially at the 3rd route from la to tokyo -. 2. Economy seats are not declined, which means less pereonal space. 3. The worst is in-flight entertainment system, UI is so poorly developed, most contents do not provide english subtitles."
Cons: "The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable"
Pros: "Entire crew members, food, hospitality & aircraft."
Cons: "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."
Cons: "Bigger seat, but compared to other experiences it was very good."
Pros: "The entertainment options were great, the food was great, the staff was friendly and helpful."
Cons: "It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep."
Pros: "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
Cons: "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
Pros: "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
Cons: "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."
Cons: "A comfort kit on a ultra long haul flight goes a long way"
Cons: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Pros: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Pros: "The help desk employees who helped me rebook my flight."
Cons: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Pros: "Excellent crew and very well dressed and always smiling"
Cons: "The lights were switched off for a very long time. That can be avoided"
Cons: "The person next to me had a distinct body odor."
Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Pros: "Always love the SIA business product on long haul."
Cons: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Pros: "crew handled the tough crowd well, but were not extremely hospitable"
Cons: "food was disgusting"
Pros: "The crew from Taipei to BKK were very helpful and pleasant to deal with. The flight attendants paid attention to my mom who needed wheelchair to get the immigration. The airport staff in Taipei were very efficient in taking the passengers who needed wheelchair assistance to their connecting gates!!"
Cons: "Not sure if it’s because of the language barrier but l found one flight attendant to be rude in talking to some elderly passengers. However, the rest of the crew were pleasant"
Pros: "Flight is online"
Cons: "Flight Attendants performed acceptable. They pushed the table cart and hit me twice without apologizing."
Pros: "Boarding was orderly, restroom is clean & tidy, good legroom beteeen seats, landing was smooth"
Cons: "Orderly boarding"
Pros: "The service, the special vegetarian meal, the cute 'Hello Kitty' themed amenities."
Cons: "The inflight entertainment. There could have been more variety, classic movies, etc."
Cons: "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month."
Pros: "Service from crew excellent Food on all meals wonderful Seating was excellent"
Pros: "Timing of light dimand meals"
Cons: "Long and inefficient boarding, didn’t save my seat selection and reassigned me to an uncomfortable seat"
Pros: "Overall I was flying from SFO to Bali. So my first flight was about 14 hours. This whole trip all together was about 24 hours, and considering the length it was great. I was expecting to get restless and annoyed while on the plane, but it was easy to love around. The seats were comfortable, and the food was good. The airline staff was very nice and accomadating. So, because of there actions, I will most likely fly with them again."
Cons: "It was just long but it’s understandable because of the distance"
Pros: "Clean and efficient. Catered to our needs. Definitely would travel them again."
Pros: "We lucked out on a sparsely filled flight so nearly everyone had a row to themselves, even in Economy class. Food was tasty, and the crew provided many opportunities for drinks. Crew was friendly and even volunteered some drawing packs for our 19-month old!"
Cons: "Snacks available limited to dry crackers and cookies primarily. Entertainment options - easy to use though limited selection (for US-based films at least)."
Flight delayed by an hoir or more. Food service is slow. Also, the crew is not following up on orders. Travelled in business class and was a platinum member, but still didn't receive the expected service .
Pros: "The cre was really nice and very attentive."
Cons: "The flight left the gate an hour late without giving us any explanation, I missed my connecting flight. The airline did offer a hotel to stay in, but no other apology or explanation was given to about 15 of us who missed a connecting flight."
Pros: "The crew was really sweet and making sure passengers were comfortable."
Pros: "The flight crew/staff were professional and very helpful and accommodating to the passengers from check in to deboarding."
Cons: "Seats were a little close, especially for a long flight, with meals. Tight fit to be maneuvering, literally rubbing elbows."
Pros: "Nothing to like on that flight."
Cons: "Very poor customer service, Qatar Airways should be ashamed of providing worst than third world kind service in the Doha - Dhaka route."
Pros: "crew was so kind and lovely with our daughter"
Cons: "food was fairly rough from Doha and the wine options in economy on all flights were terrible"
Pros: "Food selection. However, the snacks need to be readily available on long flights."
Cons: "Entertainment is lacking behind other international carriers"
Pros: "The crew was good. Good movie selection."
Cons: "The food. The vegetarian meals were both noodles. And the meals were not very healthy. Too high calorie. I couldn’t figure out how to customize my meals On the Qatar app"
Pros: "The crew was polite and professional"
Cons: "The food was disgusting The plane is dirty The bags are treated badly"
Cons: "I wish to have little more room on seat for long flight."