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Great staff, lake view room & great external poolside deck. Very secluded setting.
Beautiful hotel in a beautiful location. Lovely grounds. Attentive and pleasant staff. Full services all day long. Advertised internet and WiFi was only available in main lounge, bar and maybe the library. In fact, however, it was not avaiable on the guest network, even though the staff had access and other places around town provided excellent coverage.
Was quiet , maybe too quiet The hotel is far away from bariloche center area, I was forced to rent a car to move around , that cost me $250.00 more.
The hotel is manage by a family and they were very friendly and helpful during our stay. They provided all sorts of information about tours, ski schools, restaurants, etc. Hotel installations are very new and with a modern style. We got a room with a very nice view of the lake. Because it is a small hotel (aprox. 8 rooms) you get some noise from neighbors and from water pipes sometimes. But we are very sensible with noise (probably more than average).
Very pleasant,friendly,welcoming staff and owner.Good location. Bathroom rather cramped.
The breakfast was always very well served, and the hotel's heat was always working. It didnt bother me but the bathroom is really small.
Convenient, delicious breakfast, small, friendly staff, close to town, shopping and tour gude aganecies The desk manager cheated us on our bill. They bill should have been (incl.tax) $181.50 He overcharged us by $126. Then because we had to put it on our creidt card he charged us 12% extra.. We questioned him about the size of the bill but he blamed it all on taxes,-which was a lie. But we were late for a plane and could not argue w/him. He refused to give us an itemized bill. We need for help with this issue. We shall not stop until it is resolved in our favor. We do not like being cheated. It destroys your credibility, and the Rubinsteins who have owned the property for years. We hope to hear back from you in 24 hours.Thank you. Bil & Anne Aulenbach
The staff was welcoming and always pleasant. The breakfast was very nice, a large buffet. The room and bed were very comfortable and I slept very well. n/a
The hotel owner was very helpful and his hotel was very cozily done with alpine style and some bits of old aged decorations . He recommended us some nice restaurant too.It is a great place for a short stay on way to lake or the ski mountains.
Very nice hote!!!!!!! Price and service are awesome, and San Carlos de Bariloche is a really amazing place. Bathroom is a little bit small...
Very friendly staff and clean and comfortable room in relationship with price/value no
have a very cozy atmosphere I could not access internet. They have, but I don´t know why I couldn't at that time.
Convenient location, good breakfasts and reasonably priced, too. However, it's not a 4-star hotel by any international standard I recognise. Nothing actually wrong but a little tired, no gym/spa, one bar and restaurant.
the srvice was very correct but did not extend to more than correctness
The day always started well with a great breakfast....and when I arrived back in the afternoon, the room was always cleaned so well. No
the staff is excellent and the location is in the heart of the city. Very good place to stay.
The hotel is old but clean. It´s located in the downtown and the staff is friendly. They charged $10 for something that we didn´t consume and they charged $3,5 for each local call did in the reception (to cabs, travel agency, etc). The elevator is small, old and have no conditions to use, all the time is crowded.
Excellent staff who helped to organize all trips/ excursions in town. Location is bang in the city centre, convinient but lacks the scenery or feel of the country side in bariloche.
The bar was a pleasant place to relax. The waiter was very polite, friendly and attentive with a good knowledge of the wines offered. The female staff, that we asked for advice at reception were very unresponsive and appeared put out, even though we spoke Spanish. It was difficult for one of them to put her mobile phone down in order to answer us. They were not helpful. However the latter crew, who were males, were helpful and in complete contrast to the reception we had received earlier. The hotel gave the impression of being a four star, although underneath it was definitely not. If you want luxury this is not the place to stay. It was a little worn even though the reception and bar would give you a different impression. This is not in keeping with a European four star hotel.
The staff are very friendly and speak English, the hotel is in a great location, rooms are very clean and comfortable. We really enjoyed our stay! The rooms on the street can be a little noisy
An excellent hotel, good location, helpfull staff. solved our little problems (trips, tour) with a big smile WiFi didn't work the first two days. Breakfast was poor
Traveling breakfest, location
One of the best boutique hotels I have stayed at. Spectacular location,outstanding rooms. The owner,a charming man, leads a dedicated and very helpful staff. They also speak english. Stayed extra 2 nights.
We loved the location overlooking Lake Nahuel Huapi. They upgraded us to a room with a terrifc view but it was below the restaurant and was very noisey! I thought the staff was not informative and a little argumentative. Pablo stood out for us and helped us plan our day trips best. Overall, it did not feel like 5-Star ammenities and treatment from the staff.
Accommodations were fantastic and the staff even better! We loved our stay at Charming!
Truly one of the best hotel travel experiences I've ever had. The hotel is beyond charming; quiant, contemporary casitas perched on a hillside overlooking a deep blue lake with breathtaking views of the mountains. The staff were very nice, friendly and went out of thier way to accommodate us.
The space available complimentary upgrade they offer and the friendly staff...have no qualms about staying there again or, indeed, recommending it The free Internet was erratic, they could use signal boosters for the rooms.
Location is excellent, staff is attentive, definitely great value for your money.
Fantastic situation overlooking lakes and mountains - snow capped Andes. Spacious and luxurious rooms in smart chique hotel
Friendly helpful staff. immaculate rooms with gorgeous views of the lake and mountains. Peaceful tranquil setting. lovely little pool and sauna to relax by. The main town is a 5 minute taxi ride.
We love the staff, the rooms and the setting. It was wonderful.
The hotel is in a beautiful setting, with amazing views. The staff were helpful and friendly. We had a lovely stay. The hotel is well located but is out of the town. The bus service is good though so if you don't have a car, it's easy to get to Bariloche town centre.
The location of La Cascada is very beautiful - on a large lake with snowcapped mountains in the background. The hotel has many common rooms with fantastic views, that are tastefully designed. The guestrooms also have lovely views from attractive alcoves. The dining room serves unusually delicious meals, including local seafood. the breakfast buffet is one of the best I´ve had. The service was outstanding; staff is fluent in English as well as Spanish. The hotel is just a short taxi ride from the heart of Bariloche, a beautiful resort town in upper Patagonia.
Beautiful setting, nice facilities The hotel is pretty priey; also the "mountain view" rooms are larger than the lake views but have no view
Great hotel. Would stay there again!
Art, room, location, view. No box of tissue in bathroom. Small container with 3 or 4 tissues in little box found on the day we left. Breakfast, bread was poor, fruit poor. One of the staff rude. We waited at least 45 minutes for empandas and a sandwich at lunch one day. Staff at main desk, friendly but not very professional.
The helpful staff and extraordinary design I think I received a regular room and not a suite with living room and bedroom as was paid for - and I have written to you about it to check with the hotel - I was in room 109
The hotel was in an exquisite location on the lake front in a quiet area of Bariloche. It was away from all the school groups who had overrun the streets of the main town. We loved the hotel the staff were really helpful kind and attentive. Most of the staff spoke good English we recommend their spa treatments!