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Nicely decorated. Good location. Lovely lobby. Gracious staff. Beds were very saggy and uncomfortable. I asked them to put a wooden slats beneath the mattress, which helps a little bit. Slow Internet, which you have to be in the lobby to use
Central located, complete breakfast, polite staff Really very noisy. They must change stone corridor floors by carpets as you listen to hard steps the whole night. It is not a 5 star hotel. More crowd and they run out of towels one night/
I liked the location which it was almost close to the mountains, Shops, Restaurants and cafes. The Gym was not bad. The room was not as i saw in the pictures when i booked it. the breakfast was abit poor and there was no table for me to sit, i just asked a guy to share his table.
The location was very handy to everything - I liked yhe cappuchinos and the carrot/apple/nut/celery salad at the little downstairs lounge - our view of the mountains was lovely!! We had a laptop with us and thought the internet should have been free!
Great location Our room had a lake view and was very noisy
Excellent location. Extensive breakfast included. Lovely indoor/outdoor infinity pool, sauna, workout room. In room hot tub. Artistic mountain lodge décor. Very helpful, pleasant, multi-lingual staff. Great, reasonably priced dinning experience. Very quiet, peaceful, beautifully landscaped property. In our room the shower floor did not drain properly.
Great location, rooms, views, front desk people, travel agency inside and good breakfast. Thanks to Federico at reservations. There is only 1 person attending the whole restaurant for dinner, lack of service there. Cancelation policies are rude considering that you never know if aerolineas argentinas will fly or not...they cancelled 40% of flights
The view from our room was exactly like the photograph on booking.com it was beautiful you coulld sit there all day and look at the snowcapped mountains.
The room view and the friendlyness of the waitress's at dinner
Everything. It is well located, the architecture is incredible, the restaurant is very good. The lake view from the room and the pool is amazing.
The room was excellent Some staff at reception seemed uninterested although efficient
This hotel is all about the views and the suites. The staff was poorly trained in terms of providing good service and the restaurant at the hotel was poor quality.
Fancy venue but very unhelpful staff. And the place was far to hot - it had no air conditioner (and heated bathroom floor so this made the room very hot) Would not recommend this place to any one! Fancy venue but very unhelpful staff. And the place was far to hot - it had no air conditioner (and heated bathroom floor so this made the room very hot) Would not recommend this place to any one!
we enjoyed the stay in this modern and very elegant hotel at most and hope for the hotel that more guests will use it. no negative comments to be made
I loved the spa in the room. The rooms were spacious and very clean. The tourist man was very helpful in arranging a ride to Casis where we had a wonderful, romantic, delicious dinner. WEcappreciated his help. It made the evening so enjoyable. Our driver escorted us to the restaurant, and left his cell number with the staff to be called when we were ready to be picked up. Such excellence we appreciated. Thankyou. I enjoyed my one night stay.
This hotel lacks one thing.good breakfast cuisine. The breakfast was the poorest we experienced in South America and the coffee was awful
staff were very helpful and welcoming
Level of service provided by Christian was excellent, nothing was too much trouble. His knowledge of English was very good. We had a nice bedroom but the bathroom was small especially the shower area.
The staff was amazing in their hospitality and how they were friendly and openness to answer a lot of questions. Actually, they helped me a lot to organize my tour in Bariloche and enjoy it to the maximum
Great view of the mountains and lake, with a really central location. The room was nice and clean and the bed was really comfy, but the view was brilliant!
The owners of hotel were friendly and welcoming and helpful. The hotel was clean and during the evening/night heated to a good standard. The view from the dining room was stunning. The breakfast was poor and not really of exceptable standard. The bread (toasted) appeared to be slimming bread. There was no choice and no offer of extra coffee. I do not feel and one and a half cups of coffee per person is sufficient. A buffet breakfast would give choice.
The staff was very friendly and helpful./The views from the hotel were spectacular and the location could not be better, right in town. The room was very small,it was ok for one night but not for any longer.
excellent location and view of lake. pleasant staff. nice breakfast nothing really
Helpful staff, comfortable rooms, excellent location, and very good breakfast Would be good to have security boxes in the rooms
nice room, fantastic view of the lake, very friendly and helpful staff, good wifi connection, good central location breakfast wasn´t brilliant
The view of the lake, the friendly and helpful husband and wife owners on site, the facility itself and it was a one minute walk to the main street in town.
it was excellent
The hotel is in a lovely setting with one of the best views in the area of the mountains and lake. It is located just on the outskirts of town and on the road to the mountains. We had a large lake view room which was very clean, spacious and comfortable. The hotel is set on top of a small hill with the hotel's pretty cottages spread out down the hill, then there is the road and then the lake. This was the quietest room we stayed in during our whole holiday in Argentina. The staff were very helpful and taxis arrived very promptly when ordered. We got taxis into town (about 10 mins). There were a lot of families around and the hotel appears very child friendly. We had to queue for breakfast one day. The food in the hotel was a bit disappointing. Service in the bar/restaurant was friendly but very slow. The hotel is modern and smart but it doesn't have the look or atmosphere of a luxury hotel.
this is one of the finest hotels I have ever stayed at. The staff is beyond excellent and helpful this is a 6 star hotel! nolthing
It was excellent service, clean, good food, beautiful location. Good value for money The Hotel Drive way is terrible. It should be a paved
The hotel and the location None
I particularly liked the location of the hotel, not in the city center butclose enough to walk there. The seeting was very pleasant withlots of trees and flowers and a wonderful view of the lake and surrounding mountains.
Extremely comfortable bedroom - lovely decor & quality furniture, bed, etc. Fantastic breakfast. Second best breakfast we had on our honeymoon (best was the Llao Llao). Fantastic value. Lobby and bar lack character but the rest of the hotel is amazing. Hotel is 2/3 kms from Bariloche town but the taxi spin is so cheap - only 2/3 euros.
Dining and local excursions
Lake view Horrible restaurant
The hotel reception staff were very helpful. Panoramic views across the lake from the bar were very good. Decor of room was ok and better than common parts. The sauna was not very hot; the swimming pool was under repair; problems with wi-fi access.
The view The service was cold, unhelpful, and we were given incorrect advice on numeruos occasions. Something as simple as booking a hire car - we had organised a booking through in advance - turned into a major drama, as they had booked it for the wrong month. We had to push far too hard for them to make dinner reservations, even when we knew it was holiday season and the restaurants were extremely busy or closed. Also, simple facilities that you would expect at this priced accommodation did not work, for instance the internet.
Weloved the lakeside pool and sauna. Also nice view from our room. Also lovely bar with complimentary drinks on the first night. There was a funny smell in our room on the bottom floor.
The staff was excellent, very helpful. Everyone was very friendly. The breakfast was also very nice. The rooms were plain, but satisfactory. The bar was nice and cozy.
The location is something to die for, especially rooms with the lake view. A simple housekeeping request took three separate inquiries to be fulfilled.
This hotel is wonderfully situated on the lake. The room was luxurious and well-maintained. The staff are helpful and we would heartfully recommend this hotel to everyone!
Location is great, stuff treat excelent and view beautiful. Restaurant doesnt have a menu to offer and they offer just two dishes, expensive.
Near of the City and the Catedral Cerro Not have GYM
The room and view was lovely, and the location was very accessible. Breakfast was huge and delicious and the spa and pool area were great. It was overall a luxurious experience to stay there and I would definitely recommend it if it´s within budget to spend at least one night here. Because it is out of town and we did not have a car, getting around would have been tough if we had stayed more than 1 or 2 nights. The staff was always very helpful arranging transportation though, and the main bus lines left right in front of the hotel so it was still manageable. Nothing to do with the hotel, just general traveler advice.
This was one of the most beautiful hotel rooms I have ever stayed in. The large picture window had a view of the lake from the bed. It also had a fireplace and large jacuzzi tub. The bed was comfortable, the room clean and beautifully appointed. The hotel staff was very accomodating and warm. This was a very romantic, honeymoon quality experience. I would recommend it to anyone.
View from my room was spectacular. Open fire added a great touch. Totally not what I expected - name/pictures/star-rating suggested an upmarket venue in a very rural, isolated location. In fact, proved to be one in a hundred on an exceptionally busy road. I'd been slightly worried about dress code as I was on a hiking trip. No need for that - arrived late in the evening and thought I was in some kind of youth hostel... Advertised jacuzzi proved impossible to switch off (no instructions); the pictured view was actually in the other 'panoramic' room. The shower soaked the whole bathroom every time I used it. Having said all that, the view was fab and the breakfast (included) very good.
Great hotel. Would stay there again!
The helpful staff and extraordinary design I think I received a regular room and not a suite with living room and bedroom as was paid for - and I have written to you about it to check with the hotel - I was in room 109
The hotel was in an exquisite location on the lake front in a quiet area of Bariloche. It was away from all the school groups who had overrun the streets of the main town. We loved the hotel the staff were really helpful kind and attentive. Most of the staff spoke good English we recommend their spa treatments!
Art, room, location, view. No box of tissue in bathroom. Small container with 3 or 4 tissues in little box found on the day we left. Breakfast, bread was poor, fruit poor. One of the staff rude. We waited at least 45 minutes for empandas and a sandwich at lunch one day. Staff at main desk, friendly but not very professional.
Beautiful setting, nice facilities The hotel is pretty priey; also the "mountain view" rooms are larger than the lake views but have no view
The excursion on the bus. The pillows were hard; our room was right above a busy street; they tarred right in front of our door and there was no way to get out of our room without tromping through the tar; the good hotel restaurant was closed; the pool lounge chairs were hard as rocks; the pool patio was unkempt with weeds growing up through the tiles; no service on the deck. The room next to our "cozy bungalo" was used for storage old junk, which you could see.
Attention to detail of staff. We stayed in on of the Cabanas. The standard was excellent. I find it hard to fault anything except maybe the comfort of the benches in the living room and the clothing on the bed may not have been pratical. But these are only small gripes.
the rooms are amazing and the view also spa is very good clean and good prices too many stairs
The hotel had beautiful grounds with very comfortable rooms with lake views. The staff was very helpful and the food was good. We really enjoyed our stay.
Very helpful and supportive staff, specially Luis. Comfortable and clean rooms. Somehow close to the city centre. There was some noise of refurbishment being done on the apartment above during the day, so we could not take a proper rest. Also, breakfast could have more options. Hotel transfer to city centre and/or to airport would be a plus.
We stayed in the Villa Huinid Hotel (not the Lodge). Nice, spacious, clean room. The hotel is at a quiet location, not too far from the city. Terrace with very nice view at the mountains and over the lake. The staff was very friendly and helpful. Excellent spa facilities and breakfast. The restaurant was not as good as the other facilities of the hotel.
the lodge has very small rommes the lodge has very small rooms
The staff are very helpfull, the rooms are extremely confortable with very, very, very good beds. That was the best hotel I have stayed in my life! Nothing. That was so good.
Truly one of the best hotel travel experiences I've ever had. The hotel is beyond charming; quiant, contemporary casitas perched on a hillside overlooking a deep blue lake with breathtaking views of the mountains. The staff were very nice, friendly and went out of thier way to accommodate us.
Accommodations were fantastic and the staff even better! We loved our stay at Charming!
We loved the location overlooking Lake Nahuel Huapi. They upgraded us to a room with a terrifc view but it was below the restaurant and was very noisey! I thought the staff was not informative and a little argumentative. Pablo stood out for us and helped us plan our day trips best. Overall, it did not feel like 5-Star ammenities and treatment from the staff.
One of the best boutique hotels I have stayed at. Spectacular location,outstanding rooms. The owner,a charming man, leads a dedicated and very helpful staff. They also speak english. Stayed extra 2 nights.
The space available complimentary upgrade they offer and the friendly staff...have no qualms about staying there again or, indeed, recommending it The free Internet was erratic, they could use signal boosters for the rooms.