I liked the airport and aircraft crew. I disliked the fact that I and TSA pre check approved but this airline is not affiliated to the program. I was 4 hours befor departure and I barely made it to the gate. The airline does not allow to buy extra luggage online. After waiting 1 hour and 45 minutes to check in my luggage I had to do another line to pay my luggage with another hour of waiting. Only one airline person to process payment. This is ridiculous and I saw so many elderly people struggling in line waiting long hours.
I flew with a baby and the crew at night from Bs As to Atlanta were super helpful!
Pros: "Crew and service were friendly. Flight was puntual. Super comfortable"
Pros: "Yes! Everything was comfortable and on time. Everyone was courteous. I had a great experience."
Cons: "In a short flight, my only concerns are safety and timeliness. And I felt ok with both"
Pros: "Nothing"
Cons: "Flight delayed due to a pilot’s meeting. Check in time overall took 1 hour"
Pros: "The crew excellent the seats too close to each other but comfortable The flight to Rosario excellent, crew and seats"
Cons: "A little more leg room"
Cons: "The flight was changed, then changed back. We didn't get the second notification of the change and we missed our flight. We had to purchase another flight and also had to pay to have other flights rearranged due to the delay. $1500 later, we made it to Buenos Aires."
Pros: "Boarding was generally quick and easy."
Cons: "Aerolíneas charges exorbitant prices for luggage - the 1st suitcase is $40 (USD) and additional luggage is $80 each. When purchasing tickets, it was not stated that luggage fees may apply, and when we checked the luggage we weren’t how much the baggage fees we’re until we went to another counter."
Pros: "Nothing"
Cons: "Having some sort of entertainment for a 7 hour flight, having a reclining seat would’ve been nice, less than 4 hours of turbulence would’ve been nice."
Pros: "Crew friendlynesd"
Cons: "Paying a little more attention to the seating. Not everyone was socially distanced. Seat rows were unequally distributed: some were all full others were too empty."
Pros: "The airline manage to put me on an earlier connection to Mexico City, very appreciated"
Cons: "Plane seats are very uncomfortable, not enough space"
Cons: "Food and leg space were terrible. Flight to CUN didn't have individual TV screens and departed late."
Cons: "An extra food option could have been better. Very nice flight overall"
Pros: "Fast and courteous service. Hassle free. I would most definitely fly again with Aeromexico."
Cons: "Check in. A nightmare Boarding. A nightmare Waiting 1 hour for the bags to arrive. A nightmare"
Pros: "Everything was fine except I ordered an aisle seat and was given a middle seat instead. The person who did get aisle played a war game for my territory with his arns over the arm rest and his refusal to get up whem the window person needed out. Next tine I will demand my aisle purchase is hononored"
Cons: "My aisle purchase being respected"
Pros: "Amenities."
Cons: "The person who was sitting next to me. Lol. Jk. The guy was a riot. I know you can't control that. Anyway, everything was great"
Pros: "The crew was very nice. The price was good."
Cons: "That was the most uncomfortable seat I’ve ever had to fly in. I’m on 5’7 and I was really stuck. Luckily the guy sitting next to me was my same size. I feel bad for someone who’s tall or large. No WiFi and you couldn’t charge your phone. Also the tray table was broken and my drink kept spilling on me."
Pros: "The checkin counter staff tried their best to get me a seat for this oversold flight"
Cons: "The TV screen on my flight was broken. So no TV."