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|Distance to city center||0.4 mi|
|Distance to airport||2.0 mi|
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location, gym, pool, nice experience and helpful staff thanks.
Me and my partner had the worst stay at this hotel ever! A hotel with such a prestige name with the worst service ever. We travelled to diyarbakir due to our wedding and we chose to stay here as it seem like a very nice hotel. We go to the hotel around 23:00 where we was told we need to pay straight away, we told them that we don’t have turkish lira on us as it the middle of the night. We offered to pay in sterling(pounds) but they refused and stated we can pay in euro or with card. We said we can pay tomorrow then as we can’t pay it the way they want. With no tolerance at all and in a very rude manner they asked for our Turkish id’s to keep, as if were going to run away. As well as one of the other receptionist saying we can take your passports too. We have booked 10 nights they can clearly see. I am so disgusted of the manner these people had, i can say they are not professional at all! I believe you need to send your staff to more training for them to gain much more knowledge on how to treat customers. Along with that terrible experience, the hotel then tried to rip us off by charging us with more than what we should have paid for. Thank god we realised and took a picture of their currency they had on the screen on that day. Oh and when they realised that the next day they never had the currency on the screen. Anyway they did admit that we was charged extra and we was told were going to get the money back which we still haven’t. Another amazing thing that happen was that the room service who comes to fill the mini bar had left our rooms door open. I came to the room by myself saw the door open and literally got scared, thinking did i leave the door open and going mental. As i stated at the start we booked the hotel for our wedding so we had gold and money in there which apart from that anything could have been taken from the room. I could have called the police for such a thing but know i do regret that i didn’t! I called the reception straight away told them
about it and all he said was oh sorry he must of forgotten, i got so angry i told him i will be making a complaint. Then i got a call back from the manager who again wasn’t helpful at all and didn’t say anything different from the other guy. Later that night i went back out then when we came back to our room we had a bottle of water, plate of 3 fruits and a note saying sorry. Which for me doesn’t make any difference because it was a big mistake with the worse response. Lastly at our checkout i wanted the invoice and they tell me we can’t give it because it was priced wrong which again they had admitted their wrong. I was told they will have to sort it out and email it to me (i still haven’t got it). Overall i STRICTLY DO NOT ADVISE ANYONE TO STAY HERE! Oh and they have the worst food prices breakfast it 50tl per person. You can go to the most beautiful place with nice view and eat for that price. P.S i have contacted booking about this problem and made a complaint.
Good services, good location
Great location, great breakfast, great staff. Special thanks to the Spa crew: they we’re understanding and very kind!
Situated in Diyarbakir, Novotel Diyarbakir Hotel is easily accessible from the motorway and other major roads, from the airport and the TUYAP fairground.
based on 1,723 reviews
Things to Know
- Clean rooms
- Nice building
- Professional service
- Friendly service
Policies vary by room type and provider.
Reviews about Novotel Diyarbakir
Most Popular Landmarks
- Diyarbakir Ataturk Stadium 316 yd
- Kosuyolu Park 0.5 mi
- Cahit Sitki Taranci House Cultural Museum 0.7 mi
- Great Mosque of Diyarbakir 0.8 mi
- Dicle Bridge 2.1 mi