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On time, great food, good drink selection! Only down was alcohol-free lounge. Lufthansa had a much better offering!

Seat assignments for family traveling with 2 children. Loud crowd during sleep time

It was crowded… the bathrooms dirty and smelly. The seats have been made even smaller.

delayed to take off from detroit by 3 hours lost baggage in istanbul and now in venice without baggage

Seats were very tight with poor legroom - and I am average height. During the 12 hour flight, tiny paper cups of drinks we're only offered during the super and breakfast services, with the crew nowhere to be seen in between. One of the bathrooms was out of order, leading to long lines waiting to use the remaining two available to the economy class passengers.

short flight but we still got a very nice lunch and the crew did an excellent job in taking care of us

For that price on Business class, I expected to have the pod seats. These were configured as 2/3/2 and my seat mate talked half the flight with a friend across the isle, loudly. Very uncouth.

The ground crew members at check in counter were courteous. The boarding was seamless. Flight departed as scheduled. Service on board was great

Very comfortable in business class. Excellent service. Good food. Smooth trip.

The seats seems abit small and the reclining is too much, the seat in front of me came back too much and made it uncomfortable for me.