Pros (+) Everything
4 stars
Silken Gran hotel Durango
Photos of Silken Gran hotel Durango
Overview
Hotel in Durango with a full-service spa and a health club A full-service spa, a restaurant, and a health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Silken Gran Hotel Durango offers 68 air-conditioned accommodations with minibars and hair dryers. Satellite television is provided. Bathrooms include bathtubs and complimentary toiletries. This Durango hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested. Recreational amenities at the hotel include a health club and a seasonal outdoor pool.
Amenities at Silken Gran hotel Durango
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Wi-Fi available in all areas
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- Conference rooms
- ATM on-site
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Tour desk
- Bottle of water
- 24hr front desk
General
- Seating area
- Garden view
- Slippers
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
- Pool view
- Storage available
Bathroom
- Shower cap
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Bathrobe
- Private bathroom
Dining
- Minibar
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
Pool and spa
- Spa and wellness center
- Massage
- Pool bar
- Outdoor pool
- Sauna
- Plunge pool
- Pool towels
Accessibility and suitability
- Increased accessibility
- Elevator
- No smoking
- Upper floors accessible by elevator
- Designated smoking area
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Bedroom
- Socket near the bed
- Sofa bed
- Clothes rack
- Wardrobe or closet
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Parking and transportation
- Parking
- Private parking
Outdoor
- Terrace/Patio
- Garden
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Kids meals
Fitness
- Fitness center
Reviews of Silken Gran hotel Durango
8.5
Very good
2008 verified ratings
Wonderful
919
Very good
477
Good
349
Okay
125
Fair
78
Mediocre
28
Poor
32
Summary of reviews
Guests say
Guests appreciated the hotel's excellent location and friendly staff, but many expressed dissatisfaction with the service quality and cleanliness of the rooms. Issues such as noise, poor ventilation, and unresponsive staff were common complaints.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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Score by provider
8.5 out of 10
277 reviews
9.5 out of 10
2 reviews
10 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's amenities?
The hotel offers a great fitness room, a spa and wellness center, a pool with a nice view, and a restaurant and bar with excellent food and coffee.
Is parking easily accessible at the hotel?
Yes, the hotel provides secure and easily accessible car parking.
What can guests expect from the hotel's staff?
The staff are uniformly excellent, friendly, and very helpful, providing a pleasant and comfortable experience.
Are there any concerns about the hotel's facilities?
Some guests mentioned that the spa and gym have an additional cost, and a few found the room to be very basic with few plugs next to the bed.
When is the best time to visit the hotel?
The high season is in April, offering a great opportunity to enjoy the hotel's outdoor pool and shaded seating nearby.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Travel
If you prefer fewer crowds, consider visiting in October, which is considered the low season.
Check for Room Amenities
Some guests were disappointed with the room amenities, so it's advisable to confirm the availability of specific amenities like a bathtub, pool view, or a spacious wardrobe before booking.
Be Mindful of Additional Charges
Some guests were surprised by extra charges for spa and gym access, so it's wise to inquire about any additional fees for these facilities.
Explore Nearby Dining Options
While the hotel restaurant received mixed reviews, there are restaurants and shops within a few minutes' walk, offering alternative dining choices.
Confirm Parking Options
If you're driving, it's advisable to confirm parking availability and any associated costs, as some guests were unhappy about having to pay for parking.
Consider High Season for Ideal Weather
April is considered the high season, which could be the best time to visit for pleasant weather and outdoor activities.
Accessibility Considerations
If you have mobility concerns, it's worth noting that the hotel offers increased accessibility and an elevator for easy movement between floors.
Inquire About Housekeeping
Some guests experienced issues with housekeeping, so it's recommended to inquire about the frequency and quality of housekeeping services.
Spa and Gym Access
If you're interested in using the spa and gym facilities, be aware that there is an additional cost, and it's advisable to confirm the pricing beforehand.
Location
Gasteiz Bidea, 2, 48200 Durango, Biscay
What's nearby
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Silken Gran hotel Durango
Low season | January |
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High season | July |
Average price (weeknight) | $129 |
When to book a room at Silken Gran hotel Durango
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Silken Gran hotel Durango
FAQs when booking at Silken Gran hotel Durango
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Value for money | 8.1 |
|---|---|
Distance to city center | 0.5 mi |
Nearest Airport | Bilbao |
Distance to airport | 16.9 mi |