Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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10.0 "Terrific location."
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5.6 "Service is ok."6.4 "Only 64% thought the
service was professional ." -
5.0 "Food is average."
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4.4 "Rooms are not good."0.7 "93% thought they were
poorly maintained ." 2.3 "77%complained about the bathroom ." 2.5 "Air conditioning was criticized by 75%." 4.4 "56% weredisappointed with the minibar ." 4.0 "60% didn't like theuncomfortable beds ." -
3.8 "Value below average."
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2.7 "Quite uncomfortable."2.5 "
Air conditioning was criticized by 75%." 0.0 "100% thought it wastoo noisy ." 4.0 "60% didn't like theuncomfortable beds ." -
0.6 "Disappointing internet connection."0.6 "94% said the
wifi quality was bad ."
Overall Rating
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4.9 "Service is below average."1.9 "81% indicated the
reception staff was not good ." -
4.2 "Rooms are not good."
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2.6 "Quite uncomfortable."
Overall Rating
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4.3 "Rooms are not good."
Overall Rating
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4.6 "Rooms are not good."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.7review from
The overall service and comfort The buffet food in the evening could have been hotter - although the quality was very good
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4.3review from
Nice view of ocean. Ideal location Hotel staff do not knock on the door on 2 occasions and just walk inside room. No bar fridge inside room - extremely hot conditions in East London and I walked down to reception area to find out if I could purchase cooldrink/water/ice blocks - nothing available after hours at hotel. I was asked to ask at hotel next door - also could not find anything to drink - so went back to bed drinking warm tap water. Check-out time is 11H00 - so staff knocked on door at 10H55 - No hallo - just a few rude words - are you going or staying an extra night. Just wish staff would be more friendly towards customers.
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7.7review from
Great location, excellent room(specially the size of the room), very clean. Friendly staff.
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2.8review from
location - by the seashore cockroaches in our room, cramped
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5.6review from
Attitude from staff who are unhelpful is regrettable. The recommnedation below is subject to this
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8.0review from
The friendly, welcoming staff. The hotel has a warm home feeling.
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3.6review from
The friendliness of the Room Service staff. We were stuck in a pokey little room (called a "suite" on the website) overlooking a construction site. The sheets did not fit the two beds that had been pushed together, the furniture was grubby and stained, there was no mini bar, and the staff tried to make us pay for one of the breakfasts twice. Certainly not a hotel for families wanting to spend their hard-earned money on a beach view.
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5.6review from
The suite & view. Breakfast selection exceptional. Poor Parking. No covered parking.
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4.3review from
Nice view of ocean. Ideal location Hotel staff do not knock on the door on 2 occasions and just walk inside room. No bar fridge inside room - extremely hot conditions in East London and I walked down to reception area to find out if I could purchase cooldrink/water/ice blocks - nothing available after hours at hotel. I was asked to ask at hotel next door - also could not find anything to drink - so went back to bed drinking warm tap water. Check-out time is 11H00 - so staff knocked on door at 10H55 - No hallo - just a few rude words - are you going or staying an extra night. Just wish staff would be more friendly towards customers.
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2.8review from
location - by the seashore cockroaches in our room, cramped
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5.6review from
Attitude from staff who are unhelpful is regrettable. The recommnedation below is subject to this
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3.6review from
The friendliness of the Room Service staff. We were stuck in a pokey little room (called a "suite" on the website) overlooking a construction site. The sheets did not fit the two beds that had been pushed together, the furniture was grubby and stained, there was no mini bar, and the staff tried to make us pay for one of the breakfasts twice. Certainly not a hotel for families wanting to spend their hard-earned money on a beach view.
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5.6review from
The suite & view. Breakfast selection exceptional. Poor Parking. No covered parking.
