Pros (+) The shower was really nice.
Cons (-) The bed was hard, the blankets weren’t soft and our floor smelled like marijuana as soon as we got off the elevator. There was no hot breakfast or any restaurant service available.
3 stars
Four Points by Sheraton Cleveland-Eastlake
Photos of Four Points by Sheraton Cleveland-Eastlake
Overview
The Four Points by Sheraton Cleveland-Eastlake offers stylish rooms two miles from Timberlake Beach. The property features 10,717 square feet of meeting/ event space with AV equipment and an array of seating arrangements for any meeting. Guests staying for vacation will find plenty to do in the surrounding area to make their vacation more memorable. There are 118 rooms and 25 suites at this hotel.
Guests staying at the Four Points by Sheraton will find rooms with calm lighting and wood vanities in the bathroom. Each room has complimentary high-speed Wi-Fi and a flat-screen TV with premium movie channels. Guests can finish their workday at an ergonomic workstation. The two-bedroom suites offer a kitchenette, sofas, and oversized chairs.
Guest rooms offer either two queen beds or a single king bed. The one-bedroom suite has a king bed and sofa bed while the two-bedroom suite has a choice of two kings, one in each room, plus sofa bed or two queens, one in each room, plus a sofa bed.
The Four Points by Sheraton has an onsite restaurant, the Firelake Bar and Grill. The restaurant is open for breakfast and dinner and has a casual dress code. The American style food offers an array of flavors for any pallet. The eatery is best known for the Iconic Best Brews and BBQ program which pairs food and drink combinations.
Guests can enjoy daily housekeeping services, and an onsite, coin, operated laundry. There is coffee in the lobby and a coffee/tea maker in every guest room. The indoor swimming pool is open year-round.
Latest deals for Four Points by Sheraton Cleveland-Eastlake
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Four Points by Sheraton Cleveland-Eastlake
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Conditioner
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- Bottle of water
- 24hr front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
- Adapted bath
- No smoking
- Pets not allowed
Dining
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Streaming service
- TV
Bathroom
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
General
- Family rooms
- Telephone
- Storage available
Workspace
- Fax/photocopying
- Desk
Family friendly
- Cribs available
- Kids meals
Parking and transportation
- Free parking
Things to do
- Board games/puzzles
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Four Points by Sheraton Cleveland-Eastlake
7.9
Good
151 verified ratings
Wonderful
76
Very good
18
Good
12
Okay
8
Fair
9
Mediocre
5
Poor
23
Summary of reviews
Guests say
Guests appreciated the friendly and helpful staff, particularly noting the exceptional service from certain individuals. However, there were significant complaints regarding cleanliness, with dirty linens and inadequate room servicing being major issues. Additionally, the breakfast offerings were often criticized as subpar or not included in the room rate, leading to dissatisfaction.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
8.1 out of 10
120 reviews
7.4 out of 10
13 reviews
5.7 out of 10
2 reviews
All reviews
Pros (+) The hotel was very up to date, clean (except for the ottoman in our room) staff was friendly.
Cons (-) I booked a room listed as a “Junior Suite” and it was nothing more than a standard room with a king sized bed. Not at all what I would consider a suite and would have paid extra for the accommodation compared to a standard room.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the room amenities like?
The rooms at Four Points by Sheraton Cleveland-Eastlake offer calm lighting, wood vanities in the bathroom, complimentary high-speed Wi-Fi, and a flat-screen TV with premium movie channels. The two-bedroom suites also offer a kitchenette, sofas, and oversized chairs.
What dining options are available at the hotel?
The hotel has an onsite restaurant, the Firelake Bar and Grill, which is open for breakfast and dinner. It offers American style food with an array of flavors and is best known for the Iconic Best Brews and BBQ program that pairs food and drink combinations.
Is parking available at the hotel?
Yes, the hotel offers free parking for guests.
What are the common concerns about the hotel?
Some guests have expressed concerns about the cleanliness of the rooms and the quality of housekeeping services. Additionally, there have been comments about the lack of clear communication regarding the availability of certain amenities such as the pool, restaurant, and bar.
When is the best time to visit the hotel?
The high season at the hotel is in February, and the low season is in June. Visitors can plan their stay accordingly based on their preferences and the activities they wish to enjoy in the surrounding area.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Request a Room Close to the Elevator
Some guests mentioned that their room location was not as requested, so it might be helpful to specify your room preferences, such as proximity to the elevator, during booking.
Check Pool and Restaurant Availability
Before booking, it's advisable to check the availability of hotel amenities like the pool and restaurant, as some guests were disappointed to find these facilities closed during their stay.
Consider Bringing a Microwave
Since some guests noted the absence of microwaves in the rooms, consider bringing a portable microwave if you anticipate needing one during your stay.
Verify Housekeeping Services
Some guests experienced issues with housekeeping, so it's recommended to verify the housekeeping services and communicate any specific needs directly with the hotel staff.
Be Mindful of Room Temperature
Guests reported temperature variations in the rooms, so it's advisable to check the room temperature upon arrival and promptly notify the staff of any issues.
Check for Special Offers
Some guests were surprised by additional costs for breakfast, so it's recommended to inquire about any special offers or packages that include meals to avoid unexpected expenses.
Confirm Amenities for Special Occasions
If you're celebrating a special occasion, consider confirming with the hotel about any special amenities or services they offer for such events, as some guests received complimentary items for their wedding night.
Plan for Nearby Dining Options
Since the hotel's restaurant may not always be available, it's a good idea to research nearby dining options in advance to ensure convenient access to meals during your stay.
Inquire About Room Upgrades
Considering the mixed reviews on room quality, it might be beneficial to inquire about potential room upgrades or view options to enhance your overall experience.
Address Concerns Promptly
If you encounter any issues during your stay, it's advisable to address them promptly with the hotel staff, as some guests found the staff to be accommodating and responsive to problems.
Location
35000 Curtis Boulevard, Eastlake, OH 44095
What's nearby
- Classic Park0.3 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Four Points by Sheraton Cleveland-Eastlake
Low season | February |
|---|---|
High season | June |
Average price (weeknight) | $145 |
Average price (weekend night) | $188 |
When to book a room at Four Points by Sheraton Cleveland-Eastlake
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at Four Points by Sheraton Cleveland-Eastlake
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Value for money | 7.9 |
|---|---|
Distance to city center | 1.2 mi |
Nearest Airport | Cleveland Hopkins Intl |
Distance to airport | 26.4 mi |
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