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Staff were great - courteous, professional and friendly. Plane was a fun experience as always.

Not Cape Air’s fault, but the smoky haze (from fires in CA, OR, NV) diminished some of the long views - vistas were not quite as beautiful as on past flights.

Good people quick flight

I'm a big guy and it's a really small plane.

My Pre TSA Check did not apply to flight

Smooth flight. Nice option to fly to small airport closer to home.

No long lines. Easy to talk with pilots. If you make it, your baggage will make it!

Small plane is a little more subject to bumps and turbulence.

Return flight home was cancelled and not communicated. Poor customer service to find out about a refund. Never flying with southern again.

Vary friendly staff!

Exactly what I needed, decently priced flight to save hours of drive-time and minimal headache. Yep - smaller plane, smaller airport but anyone not knowing that will be shocked by many other facts in life. Friendly staffers on sire as well as in the cockpit. Well pleased!

Free water would be nice. Spirit flys to desert destinations

I will never fly spirit airlines again. After having to deboard due to weather we were told to return to the gate in an hour. An email update from spirit airlines arrived in my inbox not too long after confirming this. However when we returned to the gate the plane had left without us. To add insult to injury the attendant at the gate told us that she “made more than one announcement and is tired of dealing with us.”

Once again flying Spirit was poor. Flight was late and gate change and flight delay

It’s a nice color yellow.

Their staff is trained to be awful. They refused to check our bags even though we were there before their final cut off and their staff made no effort to help us at all and then threatened to kick us out of the terminal when we pressed them on it. Every good experience you’ve ever read about on Spirit is a fluke and every bad experience is a normal example of how they do business.

Service was great. People were awesome.

The luggage fee for one bag was $40. I wanted to pay with cash, so I had to buy a visa cash card (another $5). This process made things a bit more stressful flying with a pet. So check the baggage fees before booking ticket. I should have done the research, but it was still quite a surprise.

missed flight

Nice and cool on the plane...It was a hot day.

No frills...flight attendants did not bust their tails to make sure anyone had drinks, etc. but still worth $79!!

I got there safely.

The crew did not help people with bags and barked when people opened doors that were closed. There was no entertainment and no complimentary snacks or even water.

Nothing.. Entire experience was horrible for my 17 year old

Everything.. Will never use American Airlines again

The plane was a little too hot.

Had to deboard the plane due to mechanical problems, hour wait, missed the time to pick up rental car, had to find a new rental car upon arrival at the airport at 2am. Plane was freezing and crew had no blankets.

Total incompetence. Navigational system broken, two hours on the tarmac, unboarded, then reboarded one at a time, then out to the tarmac and then back to the gate to do FAA paperwork before finally being over 4 hours late. And they don't really care. Very sad.

PLane ride was very pleasant other than having to sit on tarmac for 35 minutes before flight because of flight back up.

Sitting on the tarmac for almost 40 minutes due to busy traffic. There were 17 planes in front of us!!! I just don’t understand how that happens. And if they know that In advance why can’t they figure out system to let people stay at gate as long as possible. There must be way to develop a queue system that doesn’t force people to board unnecessarily. Or at least stay at gate so people can use restroom. Frustrating!!!

I love flying on virgin.. very clean and friendly employess..

I understand Alaskan Airlines and Virgin American is merging but i couldn't check in online for faster service. I had to walk over to virgin and stand in line which was a inconvience because I was traveling with a person with disabilities. If companies are merging it should still be a seamless transition for both the client and companies involved. The confirmation information from Alaska doesn't work for Virgin. This should be updated.

The flight was on time, turbilance very little and the captain gave good info. Flight crew friendly and very nice. This was a first time flight with them but not the last I will book more flights

Fast clean comfortable flight

Kinda dirty

Not happy

I was given a hard time on getting my boarding pass printed. They made me waknback and forth twice to clear up this situation. Delta said I had to pay extra to cover the fare. Even the "special services" did not give any great service. Alex me think twice abotnbooking through this and delta.!

We landed safely and the flight was smooth

Everything. !!

Nice courteous cabin staff.

See comment above

Loved the personal service and the view! Smooth flights!

Vary friendly staff!

I was so upset, tired of being lied to and running through airports to make a connecting flight, I can't think of anything I liked.

Since I bought my tickets through Kayak, when my flight was canceled the night before I was to leave, it took Hours to get the ticket problem straightened out with me on an earlier flight. I was called back by Kayak minutes after I finally got off the phone to be told That flight was now canceled. Another hour on the phone to get to a 3rd flight arranged. I arrived early and saw everyone sitting around, went to the counter to be told this flight was now delayed. Also was told that the EARLIER Flight I had been changed to, Went off on Time! So I was Lied to. Waited hours as they moved the departure time 4 times! Went through an agonizing security search. Took an hour in a freezing plane to get to Pittsburgh. Missed my flight OF Course and had to pay money for a ticket change and go stand by, barely getting on a connecting flight. I call it the Travel Day From Hell!!!

Flight was on time and super smooth. No baggage hassles and as we weren't completely full, I actually had leg room. Pilots and airline staff were super professional and courteous. Beats driving any day!

No cons

Vary friendly staff!

Nothing.

They cancelled my flight for no reason at all.

No long lines. Easy to talk with pilots. If you make it, your baggage will make it!

Small plane is a little more subject to bumps and turbulence.

No TSA!!!

On time

You need to have phone charging outlets on board

Flight crew were friendly.

I don’t like getting charged extra for my seat, water and to bring carry on luggage.

That I didn’t ride with them

It was delayed 6 hours! I had to buy another flight out or else I would’ve missed some very important appointments. I should’ve paid more and flew with someone else, at least I’d know how much I’d pay upfront and not have to pay for a flight I never even got on

Absolutely nothing.

Everything. The plane was an hour late for take off which is expected, however I had to alert staff that I was gonna miss my connecting flight. When they finally realized what was going on they rushed me off the plane not communicating at all. While trying to figure out my next option they sent the plane off with my luggage on it. Hands down worst experience yet. Good times though.

I was so upset, tired of being lied to and running through airports to make a connecting flight, I can't think of anything I liked.

Since I bought my tickets through Kayak, when my flight was canceled the night before I was to leave, it took Hours to get the ticket problem straightened out with me on an earlier flight. I was called back by Kayak minutes after I finally got off the phone to be told That flight was now canceled. Another hour on the phone to get to a 3rd flight arranged. I arrived early and saw everyone sitting around, went to the counter to be told this flight was now delayed. Also was told that the EARLIER Flight I had been changed to, Went off on Time! So I was Lied to. Waited hours as they moved the departure time 4 times! Went through an agonizing security search. Took an hour in a freezing plane to get to Pittsburgh. Missed my flight OF Course and had to pay money for a ticket change and go stand by, barely getting on a connecting flight. I call it the Travel Day From Hell!!!

Exactly what I needed, decently priced flight to save hours of drive-time and minimal headache. Yep - smaller plane, smaller airport but anyone not knowing that will be shocked by many other facts in life. Friendly staffers on sire as well as in the cockpit. Well pleased!

Return flight home was cancelled and not communicated. Poor customer service to find out about a refund. Never flying with southern again.

No TSA!!!

Nothing at all

They sell cup of noodles need I say more

My flight was delayed for 2 hrs. The attendant said the flight would flight out of gates 21 or 22. They weren't sure at all. Then the plane was sitting in 22 when I noticed that the time to depart was in 10 min. I got up and walked over to the desk. To only be told that oh that plane departed 10 min ago. Depated???? It's still sitting there at the gate. I was then told oh it switched over to gate 25. The wasn't an announcement at all. For that so I missed my flight and was sitting 20 ft from the posted gate of 22 and it was switched from 22 to 21. Them back to 22 and then flew out of 25

That’s awesome. Great seat.

All the fees make it more expensive than the more comfortable competition. Never flying the airline again

Friendliness of staff

No water passed out

Seat selection charge? 12$ carry on bage charge 45? And not even a bottle of water for free! I will avoid this airline if possible, I like to know how much the trip will cost in advance. For a round trip flight it was an extra 24$ for seat selection and 90$ for a carry on bag! That's 114$ that I could not avoid and would not been able to get on plane until paid ! No information about these charges appeared anywhere while purchasing the ticket!

Flight was smooth

Flight was delayed

Clean plans and crew was great.

Flight delayed due to security check.

I was so upset, tired of being lied to and running through airports to make a connecting flight, I can't think of anything I liked.

Since I bought my tickets through Kayak, when my flight was canceled the night before I was to leave, it took Hours to get the ticket problem straightened out with me on an earlier flight. I was called back by Kayak minutes after I finally got off the phone to be told That flight was now canceled. Another hour on the phone to get to a 3rd flight arranged. I arrived early and saw everyone sitting around, went to the counter to be told this flight was now delayed. Also was told that the EARLIER Flight I had been changed to, Went off on Time! So I was Lied to. Waited hours as they moved the departure time 4 times! Went through an agonizing security search. Took an hour in a freezing plane to get to Pittsburgh. Missed my flight OF Course and had to pay money for a ticket change and go stand by, barely getting on a connecting flight. I call it the Travel Day From Hell!!!

Nothing.

They cancelled my flight for no reason at all.

Very friendly staff!

No TSA!!!

Nothing

Flight was delayed to 530, thought we could walk around a little, but flight actually left at 507 even though screen still said boarding at 530. We missed flight because of this. Spirit is awful.

Nothing

Gate attendant attitude

I didn’t appreciate having to pay extra when we were never notified of the weight limit. On our first flight we were technically over the weight limit but were not charged and then were on our flight home and it wasn’t any higher in weight and we were charged. Then when we got to our destination our luggage had been broken and the zipper no longer closes. This was the first and last time I will be flying with Spirit Airlines

I liked that Spirit is better than Frontier. Though Frontier Airlines isn't hard to beat.

$55 dollars to have one piece of carry-on? I purposely travel with only one piece of carry-on luggage. I pack light to avoid extra hassle of checking bags or paying extra fees. None of this matters with Spirit Airlines though!!! If you're bringing more than a toothbrush, then $50 you must pay. So ridiculous.

Clean plans and crew was great.

Flight delayed due to security check.

Service was great. People were awesome.

The luggage fee for one bag was $40. I wanted to pay with cash, so I had to buy a visa cash card (another $5). This process made things a bit more stressful flying with a pet. So check the baggage fees before booking ticket. I should have done the research, but it was still quite a surprise.

I got there safely.

The crew did not help people with bags and barked when people opened doors that were closed. There was no entertainment and no complimentary snacks or even water.

missed flight

The flight attendants- were very funny and over the top friendly.

Cost

What was called a boarding pass at online check-in was not accepted at TSA, had to go back to kiosk, wait in line and get another boarding pass. Was

The plane took off The plane landed

The TSA agents were nicer and more helpful then Spirit reps. At the gate all they wanted was more money more money more money Not for themselves but for the airline. The wheels on my suitcase stuck out 1/2 inch so I was charged an extra $50 I asked if I take the wheels off would that help The agent said " I could charge you $60 how about that?" I WILL NEVER FLY Spirit again! And I recommend you find a different airline. I don't mind paying for what I get but when the company hides the charges until you get there. They should be in jail for bait and switch.

Well we got free drinks which was awesome thanks crew!

Something malfunctioned with one of the engines before we got on so our flight was delayed a few hours but we finally got here!

Flight was on time and super smooth. No baggage hassles and as we weren't completely full, I actually had leg room. Pilots and airline staff were super professional and courteous. Beats driving any day!

No cons

I was so upset, tired of being lied to and running through airports to make a connecting flight, I can't think of anything I liked.

Since I bought my tickets through Kayak, when my flight was canceled the night before I was to leave, it took Hours to get the ticket problem straightened out with me on an earlier flight. I was called back by Kayak minutes after I finally got off the phone to be told That flight was now canceled. Another hour on the phone to get to a 3rd flight arranged. I arrived early and saw everyone sitting around, went to the counter to be told this flight was now delayed. Also was told that the EARLIER Flight I had been changed to, Went off on Time! So I was Lied to. Waited hours as they moved the departure time 4 times! Went through an agonizing security search. Took an hour in a freezing plane to get to Pittsburgh. Missed my flight OF Course and had to pay money for a ticket change and go stand by, barely getting on a connecting flight. I call it the Travel Day From Hell!!!

Not being a person that likes flying this was the coolest experience I ever had. All I had on my mined was to get to Pittsburgh to see my daughter. Didn't know what to expect when I got to Lancaster but it was really easy. I'm going to do it again. Hour and a half plan ride is better then 15 hour drive

Really can't think of anything. I should up 2 hours early to figure out what I need to do and everyone from southern airlines and the TSA took care of everything.

Exactly what I needed, decently priced flight to save hours of drive-time and minimal headache. Yep - smaller plane, smaller airport but anyone not knowing that will be shocked by many other facts in life. Friendly staffers on sire as well as in the cockpit. Well pleased!

The flight was on time, turbilance very little and the captain gave good info. Flight crew friendly and very nice. This was a first time flight with them but not the last I will book more flights

Fast clean comfortable flight

Kinda dirty

PLane ride was very pleasant other than having to sit on tarmac for 35 minutes before flight because of flight back up.

Sitting on the tarmac for almost 40 minutes due to busy traffic. There were 17 planes in front of us!!! I just don’t understand how that happens. And if they know that In advance why can’t they figure out system to let people stay at gate as long as possible. There must be way to develop a queue system that doesn’t force people to board unnecessarily. Or at least stay at gate so people can use restroom. Frustrating!!!

courtesy and helpfulness from the staff

the delay was not pleasant

Flight was smooth

Flight was delayed

Service was great. People were awesome.

The luggage fee for one bag was $40. I wanted to pay with cash, so I had to buy a visa cash card (another $5). This process made things a bit more stressful flying with a pet. So check the baggage fees before booking ticket. I should have done the research, but it was still quite a surprise.

missed flight

I got there safely.

The crew did not help people with bags and barked when people opened doors that were closed. There was no entertainment and no complimentary snacks or even water.