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Pros: "Nothing. I didn’t get to fly and service are check in area was a disaster."
Cons: "On the itinerary my last name was missing an o and they did allow for a name correction."

Cons: "Awesome"

Cons: "JFK..... horrible"

Cons: "Cabin temp was too cold"

Pros: "nothing"
Cons: "unwelcoming staff and unhelpful"

Pros: "the attention of the staff"
Cons: "La turbulencia"

Pros: "Timely, attentive, friendly."
Cons: "Too hot in Florida, maybe turn on the A/C next time lol"

Pros: "On time"
Cons: "Need improve about the food"

Pros: "The fast, efficient and courteous staff made me feel I was flying with well-trained attendants."

Pros: "Very nice and professional hostesses."
Cons: "Sound was not great in purchased headphones."

Cons: "Too short layover in HK and too long layover in JFK."

Pros: "The overall experience was good."
Cons: "Too many people bring too many carry on bags on the plane. By the time we (wife, son, and self) board the plane there are no spaces available for us overhead. Our entire row was taken by other people. JetBlue needs to figure out a better solution to eliminate this nonsense. People bring too much and too large of bags."

Pros: "Not much turbulence and I was surprised we made it in under 4 hours and was able to make the Metrolink Train’s last commute for the day."

Pros: "Everyone was really nice ..."

Cons: "Another plane mechanical issue causing another delay of over 2 hours."

Pros: "Nothing only wifi was there ...rest everything pathetic"
Cons: "Our whole baggage cane out broken"

Cons: "Lack of customer service experience"

Pros: "The snack options were great."
Cons: "The headphone jack was broken at my seat. They just need to check them regularly."

Pros: "Steward service was awful. Took a trip from JFK to Austin, 3 hours, and never was served one beverage. I asked 3 times and they always forgot."
Cons: "Nothing"

Pros: "The staff"
Cons: "Never leave on time. Always sitting on plane forever"

Pros: "Nice and lovely crow"
Cons: "N/A"

Pros: "On time"
Cons: "Pricey coming back"

Cons: "The waiting for a seat assignment on a confirmed flighg!"

Pros: "Everything"
Cons: "Nothing to eat"

Pros: "The easy breezy"
Cons: "Nothing not to like"

Pros: "The usual JetBlue friendly, comfortable, and on time experience. Best of the bunch for economy to St Martin."
Cons: "Best of the bunch, but that’s not saying much for economical air travel in the US in 2018."

Cons: "late departure"

Pros: "Exceptional, as retired military, the representative made a special notification for retired military to board. Would like to thank them for the recognition."

Pros: "Todo bien y muy rápido"

Cons: "Delay"

Pros: "The attendants were very friendly and accomodating. I have been travelling jetblue for seventeen years when flights to Buffalo was $49. I love jetblue."

Pros: "Was my 1st x w/JetBlue.... all was good, but u guys EVEN sell the head phones ??? OMG....FREE w/my airline UNITED..."
Cons: "The sale L the minor thiings....pillows, blankets, headphones ???? WOW..... SAD......"

Cons: "Unable to turn off the movie screening"

Pros: "Same"
Cons: "Same"

Pros: "great"

Pros: "all around great"
Cons: "no problems"

Pros: "I liked that I was somewhat accommodated."
Cons: "I didn't like that I had to pay for a seat that I did not want because there was a mix up"

Pros: "Free food."
Cons: "Wrong sandwich. Soggy sandwich. Sound was scratchy. Movies need closed caption option."

Pros: "Good"
Cons: "N/a"

Pros: "Not much. No room"
Cons: "C above"

Pros: "Satisfied"
Cons: "Seating"

Pros: "Sorry but there was nothing to complain about. No bitchin here."

Pros: "Communication, space"

Cons: "Boarding process needs more work. Boarding announcements need to be loud and clear."

Cons: "no ticket at airport i did not fly."

Pros: "Always pleased with JetBlue"

Pros: "Absolute BS"

Cons: "Delay 2 hrs"

Cons: "There is always some kind of delay with this company. The very worse."

Cons: "Sun country did absolutely nothing in regards to protecting their passengers from COVID. Delta was absolutely amazing and I was soo impressed with the extra measures they are taking, sun country should definitely take notes from Delta. As for sun county I will not be flying them again anytime soon, unless they are able to improve their policies on covid."

Pros: "At the wrong gate for a while they saint change it on the monitors I was on the other end I keep hearing my location on the intercom, but the monitor stated I was at the correct gate."
Cons: "Change the gates"

Pros: "Everything"
Cons: "Nothing"

Cons: "Sat in the plane for 90 minutes due to door issue. No snacks offered."

Pros: "Love the how comfy the seats are and the USB charging ports at each seat."
Cons: "Airfi could’ve been better. It didn’t load any movies for me at all. I got frustrated and just went to sleep."

Pros: "Great prices!"
Cons: "How long it took to board."

Pros: "Check in was easy and quick"
Cons: "Plane could have been cleaner. Price is ok, but not as good as it seems once you add luggage."

Cons: "We were unable to check in with SunCountry .. very frustrating!"

Cons: "TV and music would be nice."

Pros: "Crew was great!"
Cons: "I didn’t realize I had to pay for a carry on"

Pros: "The crew was absolutely wonderful And seat was the most comfortable ever"

Pros: "Crew friendly, enough leg space"
Cons: "Internet access"

Cons: "No updates and it was delayed an hour then took a bus to the aircraft that was about 100 degrees while the driver texted. Terrible would never fly again on sun country"

Pros: "It wasn’t a full plane."
Cons: "Was put at wrong gate. My aunt was wheelchair assisted and was put on pushed through during regular loading. And last but not least. On top of buying the ticket to fly to Vegas. We had to purchase the seat we sat in on the plane. Isn’t that what the ticket was for in the first place. A seat on the plane"

Cons: "Hidden cost. Late flight. Had to take bus to the plane"

Pros: "Crew was nice, boarding and flight went smooth."
Cons: "This plane was rather crammed with minimal leg room. I am 5’10” and couldn’t sit with my legs straight! This isn’t usually a problem for me on other planes, so it was uncomfortable for a 3+ hour flight. Other than that, no complaints on this airline."

Pros: "Direct flight. Being on time."
Cons: "No food or entertainment. Not much leg room. Baggage policy"

Cons: "No WiFi"

Pros: "I did not fly to Las Vegas... the ticket went unused."

Pros: "We’re coach feels like your in first class"
Cons: "The staff are the best , the accommodations are superb"

Pros: "Great service at check in. We only had standard economy and didn't purchase food so can't rate this. No entertainment was provided so also cannot comment. Otherwise great experience"

Pros: "Generous with size of carry on. Staff pleasant"
Cons: "Would like a small snack included"

Cons: "The plane was hot the air conditioning was not turned on which made it hot and uncomfortable."

Pros: "Friendly staff"
Cons: "Delay with takeoff waiting at the gate inside of a very warm plane"

Cons: "Seats are too small"

Pros: "Freindly check in."
Cons: "Cabin crews. Looks like they are either tired or lacks interest in their profession."

Pros: "Quick, easy boarding and an attentive staff helped"
Cons: "There is no entertainment options at all. Would like more"

Cons: "Boarding was awful - they were all over the place! Board from the back - then the front! Lots of chaos!! awful experience! And seriously - no peanuts or snacks for free? Ugh!"

Pros: "I went from Minneapolis to Vegas in 3 hours which is way better than a 24 hour drive."
Cons: "No snacks."

Pros: "My first experience with this airlines. Would definitely fly with you again."

Pros: "Good service!!!"
Cons: "Pop is complimentary but still charge $8 for a shooter of liqueur!!!! Just a little steep in price"

Cons: "We had to take an escalator down to the ground level and take a shuttle bus to the plane which was out on the tarmac. I don't really know why except the airport they said was busy and the plane couldn't come up to the gate. I nearly sprained an ankle because it was dark and I didn't see there was a step from the escalator platform to walk to the shuttle bus. I have never experienced that before and we have flown Sun Country from DFW to MSP several times before. They don't even give peanuts or pretzels any more and all the other airlines do."

Cons: "Seats to darn hard."

Pros: "I got there"
Cons: "Waiting for 2 hours for them to fix a part. And being Late"

Pros: "Boarding and leaving the gate was nice and prompt."
Cons: "I never received a beverage service. I was asked by one of the several flight attendants on the plane and I told her I wanted a Ginger Ale and I never received it while other guests still got their drinks."

Pros: "Not going to say this will happen to every soldier but when they started boarding first class passengers,they also stayed boarding anybody in the military. I went up and after some confusion,they upgraded me to first class. I didn't even ask for anything. It was amazing!"
Cons: "N/a"

Pros: "Full flight, checked my carry on for free, both ways. The MSP ticketing agent was very friendly and got me a great seat."

Pros: "Staff was very nice"
Cons: "Landing was rough"

Pros: "I liked my seat mates. I did not have any food or entertainment."
Cons: "My flight was delayed 20 minutes ."

Pros: "Smooth boarding and deboarding"
Cons: "Attendants were not friendly"

Pros: "No complaints. Smooth flight, no delays."

Pros: "The plane looks old- phone jacks loose , no entertainment available"

Pros: "There was none"
Cons: "Everything"

Pros: "great staff and excellent airline. well run"
Cons: "entertainment option on board is a joke"

Pros: "That I'm alive"
Cons: "Late to board and hard, scary landing."

Pros: "Everyone was so pleasant"
Cons: "Check in Everyone was so pleasant"

Pros: "Easy boarding. Comfortable seating. Great company sitting next to me."
Cons: "No complaints."

Pros: "Check-in was a breeze."
Cons: "My seat..."

Cons: "As a big girl (size 18) sitting beside two older women excited about going gambling, I felt like an extra large tuna trapped in a tuna can. Ghee wiz there was no comfort for me"

Pros: "Fantastic flight all the way around! Will fly this airline again for sure!"

Cons: "With so many empty seats on the front. They decided to crunch everyone in the back without the minimal distance requested for social distancing. Very disappointed. Social distance is not practiced at AA as in Delta. Very sad. Will remember that next time I book a flight."

Pros: "Me rompieron el equipaje"

Pros: "The seat was comfortable, and the cabin in First Class was clean"
Cons: "I’m a big guy so using the tray table to eat was very uncomfortable and almost didn’t work at all"

Pros: "The crew was very attentive and friendly."
Cons: "I would have like to leave on time."

Cons: "No entertainment system, tight seats"

Pros: "Nothing"
Cons: "No complementary snacks. Flight delayed for several hours. Customer service personnel not helpful in changing flights"

Pros: "Yes"
Cons: "Dunno"

Pros: "Modern aircraft."
Cons: "Leg room, especially for a 6’3 person in the middle seat."

Cons: "Holding back the departing passengers so those with connections could exit first"

Pros: "Calm no crowd organized and perfect"
Cons: "Umm"

Cons: "My transfer was supposed to be from JFK, but when I arrived a staff told me to take a taxi and go to LaGardia airport. Nobody apologized neither explained why I had to go there. Instead from leaving New York at 5.25 pm the flight was delayed to 8.30 pm. Horrible flight with angry employees"

Cons: "They left my bags behind and told me they weren’t even checked in Worst customer service ever"

Cons: "The seats were small and I’m 5’3"

Pros: "Why do I get asked 3x times if I am ready able to assist with a verbal yes. I get asked at baggage check in, again when I board by gate agent, and then again by flight crew. Is this FAA regulations to ask 3 Times?"
Cons: "Ask me 1 time"

Pros: "The econ plus/premium econ seats were pretty comfy! I wish I had used miles to book first class, as this plane had a dope 1st cabin."
Cons: "Well, pretty much everything but the actual seats. The service was...well, you can't really call it service. Gate staff lied about the status of the plane, updating the boarding time to 10 minutes and then announcing that the plane was still in the hangar. Passengers would have been much happier to hear the truth of a 2h delay so that we could get food/drink. Instead we had 2h worth of promises that the plane was leaving in 10 mins. No effort was made at being nice--no free snacks or whatever would be nice to make people feel cared for. But what's worse was the flight attendants. I don't even feel like getting into it--just suffice to say these are people who should not be working in the service industry. I saw them being rude to a number of people and it made an already bad experience (with the 2h delay) that much worse. It's not that hard to be polite to people. AA should do more to hire caring, kind staff who create happy vibes even through stressful times."

Pros: "Fast check in"
Cons: "Unfriendly airhostesses, I asked fir a blanket as it was freezing but refused to bring me one"

Pros: "The pilot and co-pilot took the time to answer my question about turbulence. They were very friendly. I appreciated that."
Cons: "There is insufficient legroom in coach, especially when the passenger in front of me reclines."

Pros: "We didn't crash"
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."

Cons: "Terrible"

Cons: "They ruined our luggage and grease all over it"

Pros: "AA people are better to talk to and are trying to locate bags but still not successful"
Cons: "Whole experience is nerve racking"

Cons: "Lost money traveling and moving offered to snake up for it."

Cons: "I am STILL in Chicago :("

Cons: "They misplaced my luggage and it did not arrive in Boston"

Pros: "Almost everything. Only the food was lacking. I like their new planes. The outlet at the seat in coach. The magazine options at the seat as well. I did not look at the entertainment so I will not rate that. The crew was professional."
Cons: "Just the food options. Ginger snaps was what was served for food and a beverage. I suppose this is what obtains on most airlines these days but can't I hope for something more like maybe a sandwich? AA has the opportunity to set themselves apart in this area."

Pros: "On time, no problems, free food"
Cons: "3 & 3 configuration"

Pros: "Viaje de regreso a Panamá estuvo mucho más confortable"
Cons: "El avión de ida a Miami, muy básico."

Pros: "Movies, clean, efficient"
Cons: "Paying of my small Checked bag"

Cons: "There was no individual entertainment on board (TV’s, internet, etc)"

Cons: "Ok"

Pros: "We barely made our connecting flight."
Cons: "Flight delayed nearly an hour due to crew not showing up on time. Crew blocked aisle as passengers were boarding. Crew did not assist people who needed to make connecting flights by keeping other passengers from blocking the aisle after landing.. Airline did not seem to care about all the chaos caused by being so late."

Pros: "Friendly staff."

Cons: "The employees treated me poorly"

Pros: "The fly departed on time"

Pros: "Cookie hehehh"

Pros: "Snacks"

Cons: "It really wasn't "On-Time", but you couldn't tell that from the monitors. (I'm sure you like to keep your statistics "clean", but they shouldn't be dishonest.) A TSA? agent had us initially wait in a long incorrect line after we picked up our passport scanner sheets even though we told her we had a tight connection. Afterwards, she moved us along with a few others. That line could have swamped us!"

Cons: "The seats were very uncomfortable"

Pros: "Their service is useless. Processes are in need of a major overhaul. They have become too big for themselves and have not adopted the customer-centric value that prevailing companies have incorporated and are implementing. I predict that they will not be around in the next 10 years if changes are not made."
Cons: "Kayak should be more particular who they partner up with as being more selective will bring more value to your brand."

Pros: "Fast once we were airborne"
Cons: "Delay without explanation, then sitting on tarmac for 40 minutes."

Pros: "Good Airplane"
Cons: "Delays and baggage delayed"

Cons: "No headset for entertainment"

Pros: "The boarding process was easy and the seats were extra comfortable"
Cons: "Nothing"

Pros: "Everything was crew, drinks and the flight was great!"

Pros: "Nothing"

Pros: "I have had the most uncomfortable seat ever. It felt like there was a huge ball under my seat."

Pros: "Nice Jet."
Cons: "During boarding, we were pulled out of the line. The attendant that diverted us did not explain why he diverted us. Our boarding passes were printed by our hotel as were many others that we saw. We went to a desk where another individual started asking question about our life and where we were going. Still, no one thought it was necessary to explain what part of the process or what exactly is going on. The man that diverted us, I'll bet, does not have reasons or any idea why he diverted us. I hate to think that he did it because we were Black Americans."

Pros: "Not one thing"
Cons: "Ancient aircraft Bad food No wifi No chargers Seat won't incline Seats were falling apart"

Pros: "Free upgrade to domestic first class was awesome."
Cons: "Food was meh."

Pros: "The crew was great"

Pros: "Execution of the boarding/ exiting process"
Cons: "A little more space"

Pros: "On time reliable."

Pros: "Prompt, professional, and smooth landing. Very friendly staff"

Cons: "Great flight, boarding in Newark on Saturday, a nightmare getting through long security line."

Cons: "No entertainment or food, the worst plan ride ever"

Pros: "I got what I paid for & that's all I expected ....."

Cons: "I recommend you read the above comments"

Pros: "Cheap one way non stop options"
Cons: "Every bit of it"

Pros: "Good"

Pros: "Timely"
Cons: "Baggage again"

Pros: "everything"
Cons: "wished they had free snacks"

Pros: "I arrived to my destination"
Cons: "We boarded late. Everything is for sale. It's all a business I guess but do you have to bother me when I'm trying to sleep just to ask me if I want to buy a coke? The chairs don't even recline."

Pros: "Same as all the other airlines in my opinion. Just way more afreoadable."

Pros: "Nothing"
Cons: "Everything"

Pros: "I would like cree carry on"
Cons: "There is nO free carry on"

Cons: "Uncomfortable"

Cons: "Soft drinks are not free,"

Cons: "I had no issues"

Pros: "Nothing"
Cons: "All about it"

Pros: "The cheap price."
Cons: "Everything else."

Cons: "No lo vuelvo a usar, el cobro de la maleta es un robo, las demas aerolínea cobran 25 y frontier 40 es demasiado la diferencia y el valor del tk es costoso"

Pros: "Nice"

Cons: "Worst customer service, will not book this airline anymore."

Pros: "Price"

Cons: "late (3 hours) not clear which line to stand in air port baggage prices expensive"

Pros: "over all everything was good"
Cons: "nothing"

Pros: "Price"
Cons: "Seat"

Cons: "I had to pay 2x$45 for my carry on and there was nothing mentioned when I was buying the tickets. I feel robbed an will not fly again with Frontier and will ask my money back."

Cons: "The annoying kids that sat by me.Lol"

Pros: "Nothing"
Cons: "Every thing was expensive.they take money for caring bag???"

Cons: "$45 for carry on"

Pros: "My seating upfront amazing , baggage claim was easy"
Cons: "Nothing"

Pros: "Cheap"

Pros: "Attendants were friendly, plane was clean, and the experience was overall great."
Cons: "It would have been nice if the plane carried wifi or some kind of tv/music option for entertainment."

Cons: "those little tables in the back ofthe seat are ridiculous,REALLY?"

Pros: "I don't like the policy"
Cons: "They service suck I don't think they should be in business"

Pros: "service"

Cons: "They lost my baggage..."

Pros: "Fast and cheap"

Cons: "All was well"

Cons: "Not enough staff in the boarding area to ask about luggage etc"

Pros: "Everyone was very friendly"
Cons: "Cokes, sprites etc should be free"

Pros: "Everything"

Pros: "I like nothing"

Pros: "Nothing"
Cons: "EVERYTHING"

Pros: "Cost"
Cons: "Delayed Boarding"

Cons: "I really wish Frontier provided pillows and blankets for red eyes, that was a long cold ride I had not prepared for!"

Pros: "Boarding was well organized"
Cons: "Stewards totally ignored me for food and beverage service"

Cons: "Frontier is cheap, but I guess this is because they cut corners by not paying people to attend to their check-in kiosk. As a result, fifty or more people were waiting at the check in with no idea whether or not it was the right place or whether someone would eventually come. There were no chairs benches or waiting area---and we were forced to watch while other people were welcomed by their airlines. Also, having to pay for a single carry on seems like overkill to me."

Pros: "Pretty much nothing."
Cons: "It was delayed 2 and a half hours. Bags cost a fortune. It was terribly uncomfortable."

Cons: "They let me paid for my carry on $65 .00"

Cons: "Always delays"

Pros: "Nothing"
Cons: "Everything. The plane was late. Delayed."

Pros: "None"
Cons: "Terrible services"

Cons: "Delayed for 2 and half hour"

Pros: "Is spensive"

Cons: "The staff was rude and not sensitive to people’s needs"

Cons: "Both flights on my trip were delayed, and not by a bit."

Pros: "Spirit is a nickle and dime operation, with very uncomfortable seating"

Cons: "The people at the airport when people check out maybe my son that he book my fly give my wrong birthday so the lady in the counter ask me for my ID she said u birthday is wrong donth do it anymore I said my son book the fly because I was in the hospital Trinidas w my brother dying and I was nervios booking my fly she was very arrogant and cold she was mad at me I said Im sorry and she said next and I move toward the gate very sad"

Cons: "No good or Wi-Fi"

Pros: "Very friendly staff. Efficient & clean"

Cons: "Limited space , over priced food and drink"

Pros: "Sheets did not decline could not eat peanuts because a kid on the plane had an allergy"
Cons: "Sheets did not decline could not eat peanuts because a kid on the plane had an allergy"

Pros: "Nothing"
Cons: "They scam you into buying everything."

Pros: "Very professional"
Cons: "Everyone of the staff were kind and courteous"

Cons: "Lot of noisy customers but Spirit does a good job"

Cons: "No snakes."

Pros: "I liked everything"
Cons: "My luggage price was high"

Cons: "Rude workers and delayed 1 hour"

Cons: "Over all I had nice experience"

Pros: "Good price. Only a little late"
Cons: "Boarding is a joke. We shared seat assignments with another couple. How?!?"

Cons: "Nunca me permitieron abordar y me cancelaron el segundo vuelo"

Cons: "Horrible"

Cons: "Baggage policy is a rip off"

Pros: "Nothing."
Cons: "All."

Cons: "Too much information/forms while checking in and have to pay for luggage which is expensive."

Pros: "Nothing"
Cons: "All. Price too high for kind of service"

Cons: "It's too bad. When I buy the ticket you must showing them. I never know about that. Why I need pay over$50 a small baggage?"

Pros: "Price"
Cons: "Everything else"

Pros: "Nothing"

Cons: "The charges for my carry on were ridiculous. Never never again will I fly with Spirit."

Pros: "absolutely NOTHING"
Cons: "hidden in basement, ripoff on baggage $109 for 1 carry and 1 checked, then remove 5lbs from checked to reduce wt.then delayed 3 hr"

Pros: "nothing"
Cons: "bag fees boarding pass fees"

Pros: "Plane wing tip said howdy. Few was great"
Cons: "Looking back it was what I expected. Great for short flights"

Pros: "spirit UNOS asaltantes NOOO NUNCA MAS"

Pros: "Nothing"
Cons: "The trip was cancelled. Never again spirit. Never again."

Pros: "Fast service hilarious staff"

Cons: "The cost for a carry on was $55 and to check it in was $50. I thought it would be better to check in my small carry on - mistake! The baggage claim was very disorganized and took about 20 mins to get my bag."

Cons: "Cancelled flighr never will buy tickets for friends or myself on spirit"

Pros: "Staff"
Cons: "Comfort"

Pros: "Late late late"
Cons: "Late latw late"

Pros: "Funny attendants"
Cons: "Nothing"

Pros: "All services"

Pros: "Just what i need from traveling."

Pros: "I liked the staff. They made it seem easy"
Cons: "The $55 carry on fee that springs up out of nowhere. Not cool"

Pros: "Nothing"
Cons: "Thought I was gonna die. So many bumps shaking constantly"

Pros: "No sirve mui malo"
Cons: "No sirve mui malo"

Pros: "Punctual"

Pros: "Nothing"
Cons: "Every thing what's awful"