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Closenes and proximity to the water park and the shopping mall.
athmosephere and cleaness
Staff were very friendly and helpful. Food was good, choice at breakfast was slightly limited but this is only a minor quible. The rooms were modern, comfortable and clean. The water park was great and overall I think this is a very good hotel and a great all round package for a family. The only slight issue could be location, the hotel is about a 10 minute car or bus journey from the centre of St Gallen so you are not within easy walking distance of anything else other than the waterpark and a cinema but for us and I think most people this is not a problem, especially as the parking at the hotel is free and there is a bus stop right outside the hotel.
We wanted to enjoy the region, staying in a comfortable, family run hotel Would not like to stay in a room facing the square during high season, due to noise
The staff was great - Room was very clean had plenty of room and had avery adequate bathroom - staff was great and ease of walking to the action spots was great - the hotel has a history of excellence - Can't beat the value for the price- We had a drink in the lower dining room and noticed an abundance of flies - the hotel definitely needs to address this issue
Tje food was fabulous.I have stayed here before and that is why I returned.
Excellent restaurant, nice accommodations very close to shopping area, staff very helpful Stating that you were only 10 min from railroad station was not accurate for anyone with luggage--I wish you had told us how to call you to meet us at the railroad station--lady at kiosk didn't speak English
Both restaurants were good. We had a junior suite which was delightful. Staff were outstandingly helpful.
Very good hotel, easy reachable from the station (about 7 min walk). Hotel is kept with great accuracy and I'd say love. It's very cosy, in all details. Restaurant quite expensive but very good, the food is excellent, you'll never regret.
Appenzell is a typical Swiss town. Ideal for a romantic quiet stay. Lots of Swiss shopping.
This is a very cute romantic Switzerland Hotel. It was everything we were looking for and the location is perfect. Right in the middle of all the activity. Easy to find
Very charming location.
Very romantic bulding. That I had to live the hotel.
We loved sitting on the balcony in the early morning and evening. The mountains, houses, green hillsides and cows with gently ringing bells, were just like the Switzerland we'd read about. It would be nice to have a choice of lighter bed covers. I found the duvet too warm.
Beutiful Swiss Alps scennery just in face of this traditional hotel. Excellent staff, comfort, clean Maybe the corridors carpets
Clean, well-run hotel, friendly helpful staff, decent breakfast. It's right in the middle of the absurdly pretty town of Appenzell a few minutes' walk from the station. With superb Swiss public transport, it would be a good base to explore the area.
In general, a good hotel in the old style of Switzerland, with nice rooms, recently refurbished, lovely bathroom, nice flat tv and good breakfast. Staff was really nice too. Free parking not really close to hotel and no free internet.
Nice veiw, nera the road but quite, nice and clean rooms.
Friendly staff. Breakfast was pretty good. Kids room was old and depressing. Like all of Switzerland, it is very expensive
THe hotel is like a ski lodge, so rooms and bathrooms are spacious. Rooms are clean and the hotel has a nice restaurant. The ski area and hiking trails are within walking distance. Very beautiful area.
The Availability and willingless of manager and staff to assist you in every possible way even on matters beyond their duty and obligation
The Hotel mamager and employee's could not have been more helpful; truely wonderful service and attention to detail. The rooms were clean, comfortable and welcoming. It was the best evening meal I have had in 4 years in Switzerland. Great facilities and I look forward to returning again soon!!! Thanks so much Anne-Marie Connor :-)
We could not have picked a better place to stay for our first night in Europe. Staff, facitlities, location were all a 10+++ . I have already recommended Hotel Santis to friends. We will stay again. Auf Deutsch, Alles war ausgezeichnet. Ich würde hier wieder ohne Zögern bleiben!
The hotel staff and management were very caring and efficient and the food was excellant.
The location of the hotel, the staff was outstanding and very helpful, the restaurant was excellent and the amenities were very useful
Very good hotel for relaxing ,nice location and very frindly staff
Good location with beautiful scenery Card machine was out of order. so we have to pay as a cash and the man in the front gave us a bad currency exchange rate of Euro 1:1.4 CHF, which is 0.1 lower than nomal rate.
Very friendly staff, food excellent. Herr Beutler himself was in attendance a lot of the time, participating in the daily running of his hotel. Very child friendly, comfortable rooms but perhaps a little small. We will be back! I don't object to church bells per se, but a 5-min clarion at o6.ooh is a bit excessive!
Nice restaurant, Good view in room
very friendly reception, good food, cozy rooms, and location on main street at intersection