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Cons: "The TV wasn't working and the crew I asked for help didn't do anything about it"

Pros: "MUCH SPACE WITH ALMOST EMPTY AIRCRAFT ."
Cons: "---"

Cons: "Boarding and airport were terrible. Needed to walk 2 KM from one gate to another, only to board bus back to original location. Bus needed to make multiple trips to accommodate all passengers, this took one hour for boarding."

Cons: "They changed my seat at the gate, will be filing a claim to Turkish airlines."

Cons: "Delay of 1 hour, waited on the plain extra hour."

Cons: "At boarding they went in two stages. First stage they called people to board by category first people that needed more time then families with small children etc. HOWEVER, the put all of us in an intermediate room and the door to the gate was closed. They passed everyone so when the gate door opened everyone were trying to get to the gate and there was no order. That was stupid to say the least. Turkish could have waited the couple of minutes needed to get the gate open!!! and save the hassle!"

Pros: "Nirmal"
Cons: "Ok"

Cons: "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."

Cons: "No AC"

Cons: "Movies didn't work well"

Pros: "The landing."
Cons: "My special meal had been canceled."

Pros: "Everything."

Pros: "Everything perfect . Departure /arriving / check in / transfer lenth ."

Pros: "Nothing"
Cons: "Must tell custom officials not to yell out "Lady come here". Boarding took way too long. Flifgt was delayed with no explanation or information."

Cons: "Boarding problems"

Pros: "Big plane"
Cons: "Boarding process was a zoo. Notificationso on loud speaker every 5 minutes waking you up"

Cons: "Delay 1 hour!"

Pros: "Same as above"

Pros: "The quality of their team"

Pros: "Plenty of room Nice multimedia screens"

Pros: "Entertainment"
Cons: "Crew was ok"

Pros: "Short"

Pros: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Cons: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"

Pros: "A light meal."
Cons: "Very crowded -- good for the company. Delay in taking off."

Pros: "Flight attendance service is great"
Cons: "Boarding process too complicated with several security check points make the travel more difficult"

Cons: "The delay"

Pros: "Great"
Cons: "Great"

Cons: "great delay without explanations"

Pros: "Nothing"
Cons: "The delay, the service, the fact that my bag was only delivered to me two days after I landed, and after receiving the bag I discovered that it had been opened and things were missing."

Pros: "The Crew!!!"

Cons: "to hot, very hot!!!"

Cons: "ذهبت لتاجيل موعد الطياره بنفس يوم السفر فقالوا لي يجب دفع غرامه 154 دولار سالت الموظفه كم التذكره الجديده قالت 130 دولار قلت لها على النت 105 دولار قالت صحيح ذهبت وشريت تذكره عوده جديده عن النت بعد ان سرت 4 ساعات الى المطار ذهابا وايابا لتغير الطائره"

Cons: "The company lost my baggage"

Pros: "Quick and nice"

Pros: "To small area for passengers after security before boarding"

Pros: "comfort"

Pros: "The crew on the flight were very nice"
Cons: "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."

Pros: "Aside from the crew and their patience, nothing"
Cons: "Everything aside from the crew"

Cons: "Most concerning aspect is security. Very unlikely that I will choose Turkish airlines in the future"

Pros: "Great!"

Pros: "The service, food, efficiency"
Cons: "It seemed that the handling and leaving the plane took very long, probably due to airport services"

Pros: "Security at the Ataturk airport. Airtight and curious. No wonder terrorists could only strike outside."
Cons: "Departure time is always ten tative with Turkish. Even though they clearly were expecting a late departure, passengers weren't notified. When boarding time was pushed back 30 minutes, it was already 22 minutes overdue (and it started much later then eve n the pushed back time). Terrible standards/"

Cons: "Checked bag got ruined, servie was terrible"

Cons: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"

Cons: "There e was NO Turkish air representative on the ground upon arrival. We needed a wheel chair the it was not arranged."

Pros: "Once on board flihht was fine."
Cons: "Had to board from tarmac up plane steps in the rain. Everyone got soaking wet. They should have some covering. Also some of my clothes in my suitcase arrived damp."

Pros: "EVERYTHING"

Pros: "Kind. Generous. Competent. Relaxed. Thank you."

Pros: "See above"
Cons: "See above"

Cons: "The flight was long enough that some entertainment, even just the ability to plug in my own device to charge and use would have made the flight better."

Pros: "Very good crew."
Cons: "I can’t believe you installed 1980’s style business class seats in a new Boeing 787!"

Pros: "That we landed safely"
Cons: "Flying with other company"

Pros: "Plane comfort."
Cons: "My checked in luggage was never put on that direct plane. I am very disappointed. I have to wait 2,3 days for its arrival."

Cons: "2,5 hrs late at departure. Lost valuable time in Warsaw, could have had a few more hours to explore the city"

Cons: "flight was delayed 4 hours"

Cons: "deley"

Pros: "Everything was excellent"
Cons: "The check-in opened a bit late from Israel and I did not plan on it at all but I look at what I had better things so I think there were a lot of good things here so I do not look at check-in"

Cons: "Better punctuality"

Pros: "The crew was disappointing."
Cons: "I had to beg for a blanket, and other basic service."

Cons: "Security. I got my wallet stolen from inside my backpack in the overhead bin."

Pros: "LOT dictionary doesn't have the word: on-time,"

Pros: "Crew, boarding."
Cons: "Comfort, food, delays. Second leg had a 1 hour delay in boarding and once in the plane there was 2 hour+ delay to take off. Spent about 6 hours in a plane for a 3 hour flight. Only coffee and water were available free of charge. Sodad, juices and food has to be purchased."

Pros: "полет был хороший, спасибо!"
Cons: "всё было хорошо!"

Pros: "The service was top notch, the entertainment selection was great, and the meals were excellent. Free beer and wine on long flights. The engine noise on the Dreamliner is incredibly quiet."
Cons: "The seats aren’t the most comfortable. On a long flight no matter what you need to get up and move around."

Pros: "Movie selection, games, food, dreamliner plane"
Cons: "Legroom, seat comfort"

Cons: "On my former flight I have mistakenly left in the aircraft ( flight 156 to Warsaw) a light blue purse , I have sent 2 inquiries to LOT , with no response"

Pros: "all was ok as its a little one so very crouded no place to move but in general ok thank you very much"
Cons: "will recomend and would like to travel again with lot hope thatcwill have additional shop of duty free for shopping closes . toys.and more good ice creem thank you very much"

Cons: "They lost my laguage."

Pros: "Safe flight"
Cons: "Employers are rude, food is not eatable seats are not comfortable ..."

Pros: "Modern new plane, efficient plane crew"
Cons: "Chaotic boarding, seats have very little support, no food or entertainment"

Pros: "Cheap for my August flight, possibility to make a long layover in Warsaw to visit the city. Food was good"
Cons: "Seat cushion was thick and hard. First time I had to use a folded blanket to make a plushy seat for a 11 hours flight between LA and WAW."

Pros: "The crew"
Cons: "Change gate"

Cons: "late departure"

Pros: "Great crew"
Cons: "Delayed"

Pros: "The crew was polite and boarded quite on time The airplane was clean We landed early"
Cons: "Since this was not a low cost flight and not a cheap ticket, I did not understand why there was no food served and no beverages a part of the basic (water/tea/coffee) without additional pay. I did not get value for the money I paid. The seating was very crowded."

Cons: "Carry on 8kg Chairs are very tight"

Pros: "יעעכגידכידכגעגכ ה בעבנידגנ הכ נגכאעקרכב כברנקרכ בקרנרא רא"
Cons: "כגיכגכגע ראמר א מעכרה רא מראמארמ ררא ררע רא 'ע ער ר'ע"

Cons: "In Warsaw they took us by bus in a snow storm in freezing cold. They left us standing on an open bus in minus temperatures for 30 minutes instead of sending a few buses to take us to the plane."

Cons: "Flight cancelled. The reticketing process was amateurish and unprofessional."

Cons: "My luggage didn’t arrive. Plane left with a delay."

Cons: "When the main dinner came to my seat they ran out of pretty much everything, I wasn’t able to have an option on what to choose at all and was forced to eat the chicken dish that was very gross."

Pros: "On time... great service.... will use it again!"
Cons: "Good food, great staff, pleasent flight"

Cons: "Old films"

Cons: "I don't like to seat by the window, and I couldn't change it by on line..."

Pros: "Nice seats, very friendly staff and amazing service"
Cons: "Beef was over cooked. But is a plane so I understand!!"

Pros: "it was a short flight"

Pros: "Crew was fine."
Cons: "Not a comfortable seat, no food and no entertainment."

Pros: "Pleasant crew"
Cons: "On warsaw to tel aviv for 3 1/2 hours no movie, music, complementary food or snack."

Cons: "None efficiante boarding resulted in delay"

Cons: "very inconviniebt seats"

Pros: "Not 1 thing !!! Bad.bad.bad"
Cons: "The legs room, no free meal, on the flight from warsaw to tel aviv. 1 hour late on departure from warsaw to tel aviv"

Cons: "Shitty service on board"

Pros: "Getting iff"
Cons: "Overcrowded Poorly organized"

Cons: "Flight was delayed by an hour - boarding was delayed 5 minutes at a time so you needed to stay by the gate."

Cons: "The flight was delayed two hours and I missed my next flight because of that"

Pros: "food prices, all on time"
Cons: "entertainment"

Cons: "the flight delayed 2 hours/ the seats are horrible/ is only 1 toilet for all the peaple/"

Cons: "You sold me no lagge ticket, and than charged extra"

Cons: "I paid extra for my seat, but it was uncomfortable from LAX to Warsaw - too tight and cramped that the cabin was hot through most of the trip. Crew was okay, but for such a long trip, I would expect more comfort than what I get on short one-hour trips on small planes here in the US."

Pros: "had to cnx due to covid-19"
Cons: "had to cnx due to covid-19"

Cons: "Boarding was chaotic. In seat entertainment had great selection, but dated screens."

Pros: "Nothing really."
Cons: "Their time."

Pros: "The food was amazing with good And comfortable air conditioning. Cleanliness was maintained as well."
Cons: "The food serving was late it could be more manageable. The leg space is also not comfortable. Also the some seat needs to be repaired as the recliners not working."

Pros: "Seat are too narrow, leg room was ok, plane temperature was too warm."
Cons: "Flight take off was delayed by almost an hour."

Cons: "The crew is the most arrogant and ill mannered from all the other international airlines I have flown with - so please be ready for a very unwelcome experience. I had also worded this out as a complain to them, but received a very lukewarm and uninterested reply."

Pros: "Check-in was easy and smooth."
Cons: "Agents at check-in desk took longer time to process passengers, even though some desks had two people helping. The web check-in line moved slower than the line with passengers who had not done online check-in. When I booked my flight via kayak, I was not given an option to select seats (this was new) . I was able to indicate my seat preference but there was no followup. When I checked in online 24 hours before my flight, the only option for seats was in the middle, which I did not want, although I I knew the flight would not be full. I was able to change seats when I checked in with the agent in the airport ."

Pros: "I enjoyed the quick flight and friendly staff"
Cons: "I ordered Jain food and the whole trip from Chicago to Mumbai I’ did not have Jain vegetarian food. I did not eat for 18 hours"

Cons: "I booked 2 tickets but it was not allowing me to check-in as well as seat selection online"

Pros: "Very well organized and efficient. Very friendly staff. Great service."
Cons: "I paid for internet which constantly disconnected. Waste of money."

Pros: "Very good vegetarian option, the crew dealt with a difficult patron quite well."
Cons: "Since we boarded so early and the process was long, I was lulled into a false happiness that I had a row to myself that ended up being filled at the last second before the doors closed."

Pros: "I reached safe and the flight was smooth with minimal turbulence. I did not interact much with the crew but they did their job as usual."
Cons: "There was not enough non veg food onboard and no choices. Everyone was served vegetarian towards the end. They served lunch in the beginning of the flight and then I was literally starving after 5 or 6 hours until a fellow passenger told me they had some snacks at the back. There was no communication on that."

Pros: "Every thing is good inspite of food"
Cons: "Cheep quality of food"

Cons: "Food not very good. Service used to be better in the past"

Pros: "Plane is too old needs to be updated and good was below average. It used to be much better than that"
Cons: "Food, crew, seats and plane"

Pros: "Didn’t like anything. Only thing decent was the boarding."
Cons: "Crew members did not care about anything, unorganized. actually tripped and fell into the aisle hit my shoulder on the arm rest of another passenger’s seat because of a crew members luggage was in the middle of the aisle and it was dark. Food was terrible. The in flight entertainment was lacking entertainment. Crew members told us we needed to hold our carry on’s, on our lap then to store it under the seat because other people have bigger bags. Even though I got to the seat first and was trying to get settled in. Crew members were eating and on their cellphones in the back the majority of the time. It was hard to get a cup of water. Flew from Chicago O’hare to Abu Dhabi."

Pros: "Crew exceptionally great ."
Cons: "Abu Dhabhi airport."

Pros: "Not much"
Cons: "Full flight with small seats with little leg room, uncomfortable on a long flight and, I am very petite! Old, dated movies Mediocre food"

Pros: "The flight wasn't delayed..The check-in/ ticketing crew were helpful."
Cons: "My seat in 13 hour long flight was Broken! The chair wouldn't recline! The crew couldn't help saying the flight was full and couple other chairs were having the same problem (?!!!). The food was mediocre. The cabin bag size limit was very small."

Pros: "Free movies and polite hostesses and service"
Cons: "Free internet"

Pros: "1) the flight was not full which was a big plus 2) the universal charging at the seat, I didn't need a converter."
Cons: "1) The sinks in 4 bathrooms were broken. People were still using the bathrooms although there was no sink. So people were not washing their hands which is unsanitary. 2) the food was not very good, nor the timing of it. Also sandwiches in plastic wrapping were distributed during sleeping hours and that was very disruptive. 3) the plane was older. 4) the flight was very expensive so I expected 5 star features and comfort, but it was only a 3 star for me."

Pros: "On time, entertainment, friendly crew"
Cons: "Seat comfort was HORRIBLE on 777. Next leg on A320 was tons better."

Pros: "Etihad transfer bus to Dubai from Abu Dhabi is free, super convenient, and a great experience!"

Pros: "The crew was very nice"
Cons: "The seats super uncomfortable and the entertainment is very mediocre Qatar airways way better"

Pros: "Good food and vegetarian options"
Cons: "Not very good movie options"

Pros: "Get entertainment options."
Cons: "Food was mediocre."

Cons: "When there is a connecting flight from Domestic to international, Domestic is letting us in without any restrictions on Cabin luggage but in middle of journey in Chicago they have really troubled all the passengers, mainly they haven't checked the baggage's untill we have boarded the flight though everyone is there before 2 hrs of the and i personally asked they if my bags needs any new tags but just before they pulled everyone from the line and screwed us. which is really bad."

Cons: "They didn't allow carry on bag even it's 2 CM higher. Good was very poor, check in was nasty and too much long waiting lines even after web check in. Customer responsive ness was worst part"

Pros: "Timings & Fare"
Cons: "Return flight from Abu Dhabi to New Delhi wasn't comfortable due to higher temperature"

Pros: "Fast and on time"
Cons: "My butt hurts"

Pros: "Food, entertainment"
Cons: "Bad seats, bad legroom and very cramped isles"

Pros: "Actually there was nothing to like except for the ground crew and the flight took off on time"
Cons: "Everything was horrible. The seats are uncomfortable compared to qatar airways, lufthansa, kuwait airways. The food was amazingly horrible. The entertainment device was out of date."

Pros: "Seating and inside flight everything was good"
Cons: "My luggage was tested with 2 machines and it was shown under 23 kgs but as i went on airport it showed me 27 kgs. I couldn't return anything and i had to pay over wieght fees. It was a shock for me."

Pros: "All seats had power outlets"
Cons: "Plane was older than expected. Food/service was nothing exceptional."

Pros: "Food, In flight entertainment"
Cons: "Etihad has the most ridiculous carry on baggage policy. They have this cage within which your carry on should fit in. If it does not then you have to pay $320 to check in the bag which I was forced to pay. Never seen any airline doing such a shitty thing and overcharging. Also, I think they turned the AC off during the flight and I was fanning myself for the entire 14 hour duration of the trip. WTF??"

Pros: "Amenities package with toothpaste and brush."

Pros: "Nothing was good"
Cons: "Air hostess were very rude. Her name is Iliana , none of them have name tags on. I guess that will he the first thing any passengers would expect. Food was not served as per the menu. They gave away whay ever they wish. To ask for water we had to request 4-5 times. The air hostess Iliana was bumping constanly into us, and does not even have courtesy of apologising. Because of her I could not even sleep for a second in the plane. Iliana is very racist. When multi cultural people are around, it a common sense that we have to talk in a language which is understandable by every one. She was speaking in the local language, and messing around with the fellow passengers for a small issue. She is definitely not fit as an air hostess, if she is there as a racist. there was another air hostess who as shouting at us to book business class if we need to order individually. A kid beside me was asking for an ice cream if we had a chance of purchasing it, like we do in domestic airlines. When I was requesting for the ice cream, she mentioned it thrice to book a ticket in business class. Rude absolutely very very rudeeeee. Untolerable service.....worst really worst service. There was no blanket and ear plugs kept on my seat, I request iliana thrice for blanket and ear plugs, she was like i will give you after I serve everyone, but I never had one through out my journey. This is how Eithad has trained their air hostess to handle passengers. seriously I will never ever choose eithad."

Cons: "It was delayed more than 7 hrs. We had early morning flight . They disnot allow us to get out to get food. They just sreve cice water. I had to take medicine with food."

Cons: "Flight attendant could have cared less about being there. lol"

Pros: "The plane was specious but the crew needs to improve their service ."
Cons: "___"

Cons: "Etihad doesn't have a consistent baggage policy. The line manager at the checkin did not stand by the company. Not ready to give a written statement of what they told me at the check-in counter. Customers are held hostage with the inconsistent policies and what ever they relay to you, you do not have any option but abide by that or cancel the trip."

Pros: "I was pained to see so many passengers hassled at checking time by the crew. When carry luggage with same dimensions was allowed on onward journey how can it be oversized on the return journey? I was asked to refer the website for dimensions and tod that Ethihad does not use standard carry on baggage size. Some passengers were forced to buy new carry on luggage at the airport. It is pathetic service in my opinion because the airline put so many elderly passengers with no knowledge of English to a lot of heardship."

Pros: "I like the Islamic programs, nice food, nice pillow"

Pros: "Very professional but efficient."

Pros: "Loved the cabin crew, they were friendly, helpful and attentive despite a very long journey from Chicago to Islamabad."
Cons: "One piece of luggage was is banged up that there is a large dent and the handle no longer closes...unfortunately one of the best peices of luggage. Limited staff for such a filled flight, despite their best efforts service suffered. Need a seperate section for families with children. Face mask might be offered to passangers who coughed much of the journey causing concern about sharing germs in air that is already still. Food and toilet areas were smelly towards end of flight."

Cons: "The check in agent missed to give me a tag for my hand luggage When ground crew at the gate didn't see the tag they placed it in a cage and a scale it was underweight & within dimensions, the wheel however was sticking out of the cage and for that it was $300 charge!! Let alone the humiliation.. It was pay in 5 mins or you will be booted off... I swear I found another family almost crying as they coming from a connecting flight didn't go through the check in desk and paid $1200 I have been using same handbag on airlines including etihad for 5 years without any problems ... Go figure"

Pros: "Friendly staff, legroom was OK, American's gates at ORD were fairly clean."
Cons: "Great big stain on the carpet around the end of the gates looked pretty bad."

Pros: "The food was ok."
Cons: "The crew at O'hare Airport had terrible customer service.. The boarding crew made everyone buy new carry-on bags as their current bags were apparently 'too tall' to fit, even though most of the passengers there had arrived from domestic flights without having any issue with their carry-on baggage. They said that either pay $300 to check-in your bag, or buy a new bag. Once everyone had bought new bags ($100 minimum) and ditched their old bags (created a huge pile in the corner of the boarding area), they didn't bother to check the new bags to see if they were now compliant... Never flying with Etihad!"

Cons: "Gate manager "Nadia" very rude and unprofessional in dealing with boarding passengers."

Pros: "Leg room!!!!"

Cons: "The clarity about baggage fees, really unclear and very expensive."

Cons: "The flight wasn't full but still had some people seated next to each other. Flights should allow for social distancing right now"

Cons: "Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together."

Cons: "We ended up with two center seats. Person in front put back her seat so I couldn't even fully unfold my service tray"

Pros: "Very happy with the service and seat comfort. Thank you"

Pros: "The crew was really good and attentive"
Cons: "The boarding was a little chaotic"

Cons: "I was surprised by a $120 fee for luggage. I don't remember any indication from Kayak or from TAP about a luggage fee when I booked or when I got confirmation. Further, I found out that if I had indicated that I had luggage 3 days prior to checkin, I would have only been charged $92 saving me $."

Cons: "Avoid Lisbon airport and TAP Air Portugal at all costs. A 1 hour connection at the inefficient Lisbon airport resulted in a 9HOUR DELAY. MISERABLE. Air Portugal didn’t allow adequate connection time."

Cons: "Not missing our connecting flight because if flight / airport delays."

Cons: "The flight wad late becsuse of the immigration."

Pros: "on time, food was good"
Cons: "seats are hard, painful for 7 hours..... crew was very noisy, very rough they kept hitting my arm. male crew hit the back of my seat to wake me up, he took away my food due to me sleeping."

Pros: "Seats are comfortable and room for pack pack under seats"

Cons: "A little too warm but not unbearable. We paid extra for seats together but did not get to pick them. We would have preferred a window but were in the middle 2 of 4."

Pros: "Movies and friendly crew"
Cons: "Food was not good Too much meat"

Cons: "I arrived 13 hours late, had two extra flights. I was delayed 3 hours first flight, 1.5 hours second flight after watching two flights that I “wasn’t allowed” to be on depart right in front of me at 9 and 10 instead of the 11 that they rebooked me on. Once I landed in Lisbon after the second flight that o wasn’t supposed to take. We missed the connection by 5 minutes and there were many people flying to my same destination. I had to wait 5 hours in Lisbon when I shouldn’t have ever went to Lisbon. I bought a ticket from Newark to Zürich through Porto 10 hours in total. I think TAP overbooked everyone and seated us on purpose. The secondflight was delayed due to “bad weather” and it was perfectly nice outside. Shame on TAP. I’m sure other people are complaining."

Cons: "Food was terrible especially breakfast"

Pros: "Cancelled flight. Charged for bags even though we prepaid for them."

Pros: "Not much"
Cons: "When TAP couldn’t get me to Lisbon in time to make my connection they added a flight to Madrid where I waited until 16:00 to fly to Seville. I talked to several TAP representatives and none were helpful or apologetic and they offered me nothing for the problems they caused. I missed my only day in Seville due to this. This trip turned out to be a disaster."

Cons: "The plane was very small service was not good and the crew were not that friendly"

Cons: "The 2 hour delay!"

Cons: "When the flight was delayed the people at the desk did not make an announcement about the delay, what was causing it and what we could expect. People waiting had to find out through rumors. There was no good communication. We also were unable to choose our seat and were stuck in the two middle seats when there were free aisle seats still available. My controller for the tv didn't fit back into the holder easily at all and my husband got a blood blister trying to force it back in. Headrest to hold my head didn't stay put to give proper support while trying to sleep."

Pros: "Flight was delayed leaving Newark so we missed our connection in Portugal which was supposed to take us straight to Venice. Instead TAP gave us a replacement flight to Madrid and then from Madrid to Venice A FLIGHT WITH TWO STOPS IS NOT WHAT WE WANTED OR PAID FOR. Madrid was also delayed and we missed our connection to Venice. We got a new flight from Madrid to Venice and had to wait 5 hours for it. A trip from New Jersey to Venice ended up taking OVER 24 HOURS!!!! Due to the disgraceful disorganization and service of TAP PORTUGA we missed our best friends rehersal dinner a memory we would have loved to have. Extremely disorganized, terrible customer service OH AND WE HAD TO PAY FOR OUR BAGS TWICE to get reimbursed later but I don’t believe anything Tap Portugal says so we’ll see. Staff advice did not align and they were unapologetic for the experience we received."
Cons: "Everything. The travel experience was a literal nightmare and not what we paid for. It’s criminal actually."

Pros: "They solved the problem of my sit. But i almost have a hurt attack"
Cons: "When I get to check my tickets they told me that I was in stand by. I have to fight to get my sit."

Pros: "Food was ok"
Cons: "The customer service I received was horrible horrible horrible especially from the check in counter the were very rude . After booking my flight on kayak I called TAP customer service just to make sure that everything was fine .I asked them about luggage they said I had 2 free and a carry on when I got to the airport said I had to pay for the 2 i said no told them that i called TAP they didn't wanna hear it i asked for the manager she I am the manager and you bought a discounted ticket and there's no luggage with this ticket only acarry on in a mean way if you want the you have to pay $90 for each I tried to call TAP can't get through them when they finally got through them the guy confirmed that I ve called it on the records but it said now it's too late to do anything I am already at the airport that I have to pay and contact them later. I wasted good hour and a half on this and I had to pay $180. After all that at the boarding gate they announced that they will call by zone .they called especial need called frequent flyers zone A never called zone B all they said last minute was this is the final call for flight #.... and I was right in front of them and guess who were the people making the announcement yep the same people at the check in counter"

Pros: "zero."
Cons: "bad experience- The personnal was not that good! Lack of manners! Bording was evryone for himself; people with children left behind, evryone got in, all at once. The food was very bad, usual it is good..I dont know if i would fly again with TAP"

Pros: "Anything I liked feels inconsequential."
Cons: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."

Cons: "Friendliness flight attendees Service on board Equipment/ tv Food beverage service Language skills of flight attendants"

Cons: "Poor entertainment"

Pros: "I liked being able to exit the plane at the end of the flight"
Cons: "The seats were cramped and it’s upsetting how you can’t select your own. Flying overseas for 7 plus hours it’s best not to be sandwiched in between two strangers, some of which were vomiting the entire flight due to turbulence that the pilot announced would only be minor."

Pros: "Fast boarding"
Cons: "Had to wait forever to find out Gate Number."

Pros: "Nice crew"
Cons: "No VOD No food available in between meals"

Pros: "I got to London"
Cons: "9 hour delay"

Cons: "My round trip ticket was purchased and in the confirmation it stated that it included one free checked bag. i also went online to reserve a window seat which cost 12.95. When I got to the airport I was told I had to pay 110 for my one checked bag as well as they had moved me to an aisle seat. Basically scammed me out of 122.95. I have complained with ygthe airline and if it is not resolved I will not be flying with them again."

Cons: "There were no power outlets"

Pros: "If your traveling with a child they are the best! Legroom was good, seats were confortable, and entertainment system was great."
Cons: "Breakfast was terrible but I guess I'm lucky the served it. Didnt like that they changed the baggage policy after I purchased my ticket and wouldnt honor the old."

Pros: "Seats were comfortable with plenty of room between you and the seat in front of you. Huge plane. Very nice."
Cons: "My video screen did not have English available"

Pros: "On time, no mishaps."
Cons: "Entertainment system was very old and only partially working."

Cons: "The monitors did not work."

Pros: "Friendly crew. Good info on delay"
Cons: "No offer of coffee in businesss when woke up. Still 35-40 before landing"

Pros: "Some staff were helpful"
Cons: "To start off our trip we weren't allowed to get on the plane until an hour after our boarding time. After we were allowed on, the air conditioning was not working and continued to sit on the tarmac not even leaving our terminal for another two hours. Within this two hours there were many elderly people asking for help and one specific gentleman whom was in his late 70s, informed the people around him that he had a pacemaker was pleading to get some air conditioning to the point where 6 people on the airplane were fanning him off. It was 90 degrees in the airplane and we had been sitting in the plane without any help even pleading with the attendents to let the elderly off so they did not pass out. Once we reached the 2 hour mark without any ac the gentleman in his late 70s was beginning to lose consciousness and many people had to call the emergency services, and the crew on flight TP214, tried to tell us everything was fine while the plane was pulling away from the terminal ... as they were giving the man oxygen, even though the elderly gentleman had lost the ability to communicate verbally and was about to pass out. They had to pull the plane back off the tarmac fully delaying us 3 hours in the process making us miss our other two flights. Once we were finally in the air for the 6 hour flight our entertainment system was not working so we were left to twiddle our thumbs for the remainder of the trip. It really ruined what seemed to be an exciting trip and I highly doubt we would ever take TAP Portugal ever again or recommend it to anyone no matter the price."

Pros: "Friendly staff, decent food, complimentary wine!"

Cons: "Missed that flight because of previous delay"

Cons: "Paid for a seat with extra legroom because I'm 6'4". Was given a different seat and still charged."

Pros: "Wow!!!! I had never heard of this airline before booking our trip but goodness this was a blessing. They were so polite in the flight. They always came past to check to see if a passenger needed anything. Free bags is amazing then free pillows blankets and headphones I really hope I get to fly with them on my next flight abroad"
Cons: "Nada"

Cons: "Entertainment system wasn't working and will restart itself during 10 minutes EVERY 10 minutes. Very inconvenient. The flight attendants were impolite too."

Pros: "Had all the wine I could drink."
Cons: "The flight was too late for our connections."

Pros: "The on-board crew was pleasant and professional unlike the check-in staff. Food was ok, landing was smooth."
Cons: "The airline makes money by having very low weight allowances on carry-on and checked luggages. The staff at the check in desk act like they are surprised and symphatetic about the overages meanwhile they enforce the weight limits to the gram. Most deplorable of all is the fact that they have one person on staff at a special desk where one can go to pay for the newly discovered overages. This desk and the person assigned to it full time is the proof that the company expects this kind of result before hand. Where on most continental flights the weight limit is usually set at 31 kilograms for checked-in baggages TAP Portugal has a limit of 23kg. Where most companies have no weight limit or around 20kg on carry-on baggage they have 8kg. The overages in weight result in a flat fee of $100 per luggage, even if the luggage is just one kilogram over the allowed limit. The low ticket purchase price is in my opinion a deplorable marketing scheme aimed at getting people to buy their tickets and then be faced with extra charges when it turns out weight alloweances are set at domestic standards."

Pros: "Everything was perfect. More than I expected and would certainly fly with them again."

Cons: "Really bad service from flight staff, they seemed totally disinterested. Menu distributed in business class was impressive, but once it was my turn to choose only one option remained. Odd it seems they had a lot of the cheaper ones, plenty of pasta, but very few servings of the other options."

Cons: "Rude staff."

Cons: "The attendants could have been more hospitable"

Cons: "Should enforce limits on carry on items which causes boarding delays and inconveniences. Some people with large personal items and backpacks and carry on take multiple storage spaces in overhead bins."

Cons: "2,5 hours delayed. Econ seats are tiny with zero legroom."

Pros: "Fair space"
Cons: "Head steward with an attitude"

Cons: "Boarding at LAX was a bit difficult as sound system in that area of the terminal was muddy."

Pros: "Ease of flying right from and to home"

Pros: "Windows"
Cons: "Mostly everything"

Cons: "Plane delayed 1 hour and a half. No compensation."

Cons: "Zone 5 boarding even after I had pre checked in online."

Cons: "No one smiles"

Pros: "the concept"
Cons: "the reality"

Pros: "from LA to Toronto, between the seats was roomy"
Cons: "to LA, between the seats was very narrow"

Pros: "That they give you ear phones"
Cons: "Delay 1 hour"

Pros: "good services ."

Cons: "evry thimg on time"

Pros: "movies"
Cons: "Since my flight was delayed from calgary I had to sleep overnight to catch a morning flight. To my inconvenience I had to wait to have my seat assigned at the gate. I asked the rep at the gate to please have an aisle seat but she asked me to wait as she will call my name for seat assignments later. As I waited like she called many names and not mine, i again reminded her that she didnt call mine and she then just gave me my boarding pass without even apologizing that shr had put me in a middle seat. I told her i cant sit im a middle seat i need am aisle because I go to the bathroom often. she coldly said. "no more aisle seats". bad experience with ground staff in general as this is not the first time."

Cons: "No TV"

Cons: "Arrived 1 hr 15 min late."

Cons: "Baggage hasn't arrived after 45 minutes"

Cons: "Your worst nightmare. Lost my luggage and 24 hours can't even tell me where it is. Complete incompetence."

Cons: "The landing"

Pros: "We had requested special meals and they showed up fine on the reservation page o. AirCanad's web site. Then they changed the itinerary (again) with a minor improvement after we had upgraded to Business class. Somehow Air Canada deleted the special meals. Not just lost with the change but actively deleted according their rep. So no meals."

Pros: "Incredible plane!!"
Cons: "Bathrooms and seats need to be longer!"

Pros: "We were already delayed by alot"

Pros: "Absolutely nothing."
Cons: "1. Boarding arrangement was very poor. 2. No zone number on our boarding passes. Although we were seated in seats 22,23, we were automatically pushed to zone 5 and forced to board last. 3. My wife and I were assigned two middle seats in two separate rows. 4. We were forced to check in our cabin baggage saying that there was lack of overhead space, but when we boarded among last passengers, there were a number of empty overhead bins. We could easily have saved 45 minutes in Toronto airport without having to wait for our bags."

Cons: "Losing my bag, someone took it by mistake, but all turned out well."

Pros: "Grear"

Cons: "I paid to upgrade seating and on other airlines you get priority boarding and can store your bag in the overhead bin. Not the case with air canada...not great customer experience compared to delta or united."

Cons: "Lavatories didn't flash properly. No tap water"

Pros: "Your service was good."
Cons: "The outcome was not. They would not allow me to board the plane b/c I didn't have a valid passport. I grew up in Canada & over the years have crossed the border in both directions & never needed a passport. Could you be more diligent in letting people know this."

Pros: "Yes, I like it"
Cons: "We could not book for large group, so we have to separate"

Pros: "Modern plane, space, good service"
Cons: "The pasta was not good and the piece of sugary bread for breakfast was also not good."

Pros: "Great!"
Cons: "Breat"

Cons: "Child behind me kicking seat entire time!!!"

Pros: "Dreamliner!!!"
Cons: "The variety of new movies was somewhat limited when compared to United."

Pros: "service staff were nice"
Cons: "didn't like that bags cost USD25 extra. USD10 should be the cost."

Pros: "It was good!"

Cons: "If you have a stop in Canada - you must have Canadian visa! Which does not make any sense and no one warned me about that."

Pros: "I got a larger than normal seat,"
Cons: "The idiots lost my luggage, and it took two full days and about 20 phone calls to get it back."

Cons: "The vegetarian meal was awful"

Cons: "the egg sandwich had a really bad sauce on it."

Pros: "Never flown "air canada", was a bit apprehensive. But I was very much happy & pleasantly surprised!"

Pros: "On time, excellent flight."
Cons: "There was only a very limited choice of movies to select from."

Pros: "Good service, very attentive. Breakfast needs improvement"
Cons: "The middle seat is horrible, no room to even bend over to reach my bag which was at my feet. Very uncomfortable and no room to put the elbows because the other two seats take the elbow rests . Make it a double one or something because I couldn't even fall asleep for a second plus I got a back ache throughout the"

Cons: "I was seated in the middle of the plane right by the bathroom in the middle seat, the lady to the right had the same idea that these seats were very bad cause they don't have much space as the others also it's right next to the bathroom,, were you get to enjoy the noise from the bathroom door to flushing not include the smell,,, I wonder why you guy charge more for seats with space and you don't give discount for the worst seats in the plane,,, The lady complained and they changed here seat I had to stay there and not be able to sleep for more than 5 mints, from the reasons that I said before,,, by far the worst experience,"

Pros: "Same"
Cons: "Same"

Cons: "No movies"

Pros: "Same as stated above"

Cons: "The seats in this plane are very uncomfortable the worst I've ever sat in!"

Cons: "My suitcase did not arrive with me."