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The breakfast and the range of food offered was great. Staff not very helpful, in certain cases they seemed not informed and disoriented. The so called "Executive Room" was advertised as a spacious room with a large terrace but it turned out to be a modest size room with a very small balcony! The image used in the website and the actual reality - at least in terms of the balcony- were clearly out of line.
The Breakfast The rooms are small the beds are uncomfortable the staff Is left back the method of payment are out of order
Having booked a terrace room we benefitted from outside jacuzzi on large balcony with sun beds, which also overlooked the lagoon. Free access to the Club Lounge was an additional benefit which proved very useful. Fortunately it wasn't too much in demand when we were there as it is small. The cafeteria like atmosphere of the dining room with food to match. Insufficient lifts to cope with guests especially when large coach parries arrived - it sometimes took us quite a while to reach the floor we wanted and there was no staircase (only emergency one). Internet charge is high. The walk to the beach is more than 5 mins but we didn't need it anyway as we aren't 'beach people' - more interested in hiking.
Very nice place although slightly outdated, excellent value for money (special offer) and spontaneous upgrade to the executive suite which was very much appreciated. Excellent breakfast buffet with lots of choices, and little gifts and attentions in the room. Close to the beach and shops. Breakfast staff didn't seem very happy to be there, small pool with not much animation, no direct access to the beach.
The room was ok, fairly clean and a comfortable bed. Television had a decent satellite channel package. The service was bad, and the staff couldn't handle the amount of guests. Breakfast offered a lot of variety, but bad quality. Nothing that fits the price of the hotel. There are only two elevators so they are always busy and we had to take the emergency stairs, which have not been cleaned for a while. The room's balcony had 2 simple plastic chairs that weren't clean. Overall, this is a 3 star hotel at best, and not a good one.
Israel/view/breakfast/weather/service/Israel Everything was nice
i order suit//'- and ther was no sutis aveilabol// it was very an plesent / jast ilana the menejer was nice and helpful .
No water front , rooms a bit weak for 5 stars Lift slower then that never saw !
No value for money
Its only redeeming value is that its price was significantly lower than the top hotels: Dan Eilat and Herodes. 1. Poorly trained young staff, many without English language skills.2.. Location is not in main beach strip but at a Marina and too close to airport. 3. Use of Dan name was misleading.
Hotel was very nice, couldnt believe how nice it was for what we paid. Pool was really nice as well. Tourist info was really helpfull. Food was very good. Would highly reccommend it That I couldnt stay longer
Great breakfast. Beautiful views. That we couldn't get an espresso on saturday. Ofbalk the mitzvahs that were not being kept, not sure why insist on this one...
the breakfast buffet was amazing - we never saw anything like it. The pool was great and the service was excellent. It was very affordable - we got what we paid for and so much more. I would definitely stay there the next time i visit eilat.
i have stayed at this hotel before and i love the feeling of luxury it has, and the staff are very friendly
I liked the room service Most staff at the reception desk (except for Megan) are not attentive, they are slow and are not interested to serve your needs, the staff at the lobby restaurant do not conceal irritation by work.
Hotel is very tasetfully designed and furnished, very modern.Buffet brekfast is abundant and good quality food. Exellent location, beautiful view from the top room we had. Loud music from nearby beach bar was annoying and loud till midnight.
Location, service. nothing
Location adn breakfast buffet. Service. Somewhat overpriced
The hotel has a great location and the breakfast is awesome!
Perfect beach location; hotel and room against all our expectations very clean !!!!! unfortunately no european breakfast, but only israely breakfast which is quite "heavy" ! Breakfast-room huge and too noisy, but one gets used to it.
Very good location, very clean, good food Reception staff was not qualified enough, a lot of mistakes and confusions
excellent food. Very nice pool area. Cleanliness. treatments in spa. Took quite a long time- nearly a full afternnon - for reception staff to accept that the phone in my room was indeed broken. Four staff members kept telling me I was using the wrong codes. Finally a very nice maintenance man got it sorted. Did not like the congestion at reception area and having to wait for service on a number of occasions.
the swimming pool was great. proximity to the beach/beach front was good. breakfast was excellent (but definitely too busy after 8:30am) the rooms were not 100% cleaned and outside /balcony furniture was not cleaned. carpets very dirty. fittings in bathrooms falling off. request for high floor ignored (was put on 1st floor). air conditioning had to be on MAX adequate (we were not sweating) but could have been much better. sound on TV was terrible (had to have volume on max to try hear). one room key did not work and took 2 attempts to get fixed. In fairness, we did not complain about any of this - so we did not give hotel a chance to change our room (we were already unpacked).
Some of the standard rooms are very little and to get in to some of the room the gusts need to up stairs about 10 stairs (without elevator)
Perfect view from the room, rooms are quite clean, customer service works quite well, all requests are fullfilled quickly and the quality is checked by customer service, good food beds are short and not very comfortable, a bit noisy from the promenade
This hotel can not be classified 5 star its more like a 3 star. Limited facilities and gives the feeling of being on budget holiday camp
i love the modern look of the hotel and the fact that it was on the beach
Good location, near the sea and Eilat center area. Breakfast should be open later, at least until 11 AM, better till noon. WiFi Internet should be available throughout all floors and in all rooms and free of charge.
Actually I did like nothing in this hotel. City is good, hotel is nothing. Everything in this hotel is very old. I feel like it was constructed and furnished 30 years ago and till now has never been renovated. A lot of smells of cheap deodorants everywhere. It should stand for maximum of 3 stars.
They had a really great breakfast, fresh and lots of different food to choose from, bear in mind Israeli breakfast, so no meat dishes. You could also have a minute made omelette if you wanted. Surprisingly good gym for being a hotel gym, even for someone who is a bit more advanced and want to use free weights, not bad at all! Nice seaview from the balcony. Could definetely come back to that place.
Food selection gate to the beach open only at 6 AM
Good location, nice breakfast, large rooms, clean Unpleasant hotel staff, quite poor maintenance (leaking water, unflushable toilet, stained carpets, etc.etc.)
3 days relaxing the watertemperature of the swimmingpool
Decent value for the money, and the food was good. Ambiance of the hotel is nice too. Close to everything. The weather was terrible, but in no way was that the hotel's fault.
Absoulotly nothing horrible service Absoulotly everything
I liked the hotel's facilities, location to the beach and the local attractions.
Meals, mostly supper, were fairly good The staff, apart from one receptionist, were not polite. The hotel was under renovations, and most of the amenities (fitness, spa) were not available at the hotel. The exchange rate from us Dollars to local curency was worse than the one given by 2 other currency exchange places in Town. Since it's officialy fall, a/c is turned off, and guests are told to open the balcony door if hot. Posted hours of operation for the kids play area were not observed.
food was excellent i had a problem regarding the billing with this hotel. I did the booking through you at one price, and when I came to check out they wouldn't accept the agreed price. I am awaiting my credit card bill to see what they actually charge me. Obvioulsy if there is a difference I will get in touch with you again. I am very upset about this as It delayed my departure while I tried to resolve the matter, eventually I just left as I was already late.
Pool area, food, rooms, free parking Surly staff, charge for internet, high cost of single occupancy room
Great view of the sea, clean and lots of sitting place in the lobby How does a Europren feel when breakfast starts at 07:45... this is very late in European terms, it would be nice if the staff opened the doors to the dining room on time (5 minutes late, why??)
Friendly and amenable staff, quality of food and beverages at breakfast , maintenance and service in pool areas. Closure of certain sections due to functions -weddings in the pool area- which, when on a short stay are a nuisance.
The setting and location is very central. The breakfast is better than average, but on par for a hotel of this stature. The service in the hotel does not compare to other hotels in other countries of this price and stature. There were a few members of staff that were very customer centric, but on the whole, the staff do not understand great customer service. I feel that the management of this chain would be the place to start.
Big suites, very nice location, pretty litle heated pool for small ones, The food is satisfactory, would not opt for a full board, every possible restaurant available within 3 minutes walk. Posh shoping area in the lobby area of the hotel, new entertainment complex "king city" jus a walk away. We stayed with 2 kids, so it was a good choice. Other hotels with family suites were full somehow. Out of season - some facilities closed. Some minor maintenance problems like open electricity wires or parking gate cards not fixed for a week. Outrageously expensive wifi for a digitalized country!!!!
its good for families, very close to the beach
Excellent hotel with beautiful garden and swimming-pool. Huge suite with everything available you can think of. We were a family a three and I can only recommend this hotel for families.
Loved that it had parking and that it was so close to the promenade. Super comfortable bed as well. Check in took way too long. Did not realize there would be so many kids!
extremely clean and comfortable
Size of the room
The flowers and plants within the grounds were beautifully maintained, and there was plenty of space to find a quiet spot to relax.
The staff was incredibly friendly and extremely warm. The room was beautiful and the facilities were very well maintained. It was perfect for families with small children and we will definitely stay there again! Everything was great!
food is exelent. stuff throughout the hotel is ignorant, though desk stuff is very good. room on 8th floor is crapy.
The booking had been prepaid but when we got there we were told we needed to pay for it. The receptionist became very rude and offensive until it had been all sorted out. It was all unecessary and didnt make us feel very good.
Friendly staff. Good view from the penthouse suite. Loud air condition from the buildings on other side of the street. Room needs a renovation.
Excellent food (we had bkfast and supper buffets; our bkfast was included in price, supper $20 adult, $10 child), helpful manager; great, cold a/c in a hot place; evening entertainment and short kids clubs which I was not expecting, rooms nice for the inexpensive price, pool area nice; towels available at pool and even to take with you to beach; convenient location; rooms very quiet, we didn't hear any outside noise, including the airport. An hour to check in! Housekeeping spotty... Public areas fine, our room sometimes cleaned ok, sometimes not. Cannot pull up to front door to unload luggage... 3 "no parking" parking spaces a short distance from front door where I unloaded, then free parking behind hotel, distance about a city block. Only one luggage cart, took a while for it to turn up for me to use. Also, there is a hot water boiler, but you have to pay extra for the instant coffee, etc. Also you can purchase water for the drinking water dispenser in your room for I think 25 nis ($5) for 11 liters.
Excellent and low cost hotel!!! The buffet is great!
there was a lot of shops nearby and had many options of eat and drink, the beach was in walkable distance, quiet and pretty good choice for the money,i recommend was written that my deluxe room was on 7th floor but was on 6th,with small balcony.at night some people get drunk at late night , i saw someone running after someone else with a brick but nothing serious.
Convenient location - walking distance from the airport None
Breakfast was with a lot of choice. Location was very central. Very close to airport, beaches, promenade, supermarket, postoffice, change offices, mall etc... Airconditioning in the room worked well. Room had a great terrace with sea and airport view. But I can recommend this hotel only for one night stopover. Hotel was very crowded and customer profile was at bottom. They gave us a room in 8th floor however elevators working only till 7th. I had to deal with all the luggages, our baby, the stroller etc... Usually it was impossible to catch an elevator because kids plays. My wife liked the room so I didn't bother to change for two nights. I paid 50 NIS extra for baby bed however it's mentionned free. I was so tired (5 hours drive from Tel Aviv) that I didn't want any discussion and just paid it. Certainly not recommandable who is searching for a quiet, calm and peaceful place.
Hotel staff courteous. Room clean and comfortable. Breakfast excellent. Asked the front desk for a wake up call in the morning but did not get it.
The handle of the door to the balcony was broken. Without the AC on, the room was too hot, but no matter what setting you put, it's comes on strong, making the room way too cold. There was no separate soap and shampoo containers in the bathroom, just a dispenser on the wall near the sink and another in the shower. When I asked if it was soap and shampoo in one, the front desk said, "kind of", but her tone said "not really". The breakfast ended at 9:30am which was so early for me being on vacation, I had to set my alarm to go fill up a plate before they closed, and the staff almost didn't let me take it to my room. The cleaning staff also came very early, entering the room, turning on the lights, and waking me up several times. One day, I told them I'm still sleeping, and they put a sign on my door to leave me alone, which I didn't notice until I returned that night and the room was still messy. They also didn't replace my towels once ever. Eventually, I took a handful down to the front desk and asked for fresh ones. The woman gave me attitude and asked why I brought them to her. She told me she would call someone to bring some to my room and I asked if they could hurry as I was in a rush to shower and go somewhere, but it still took a good 20 minutes. Finally, the TV's picture sucked, the remote stopped working, and they took at least a full day to bring me a new one. They had a bigger TV by the bar in the lobby, but when I asked if I could watch the World Cup they wouldn't even turn it on.
The rooms are small and outdated.The staff is rude except of Gianna at the reception. Elena teh other receptionist is a nightmare, brrr... Her best sentence to a guest: ' I have no time to care about your problem, if you have time wait' The hotel is full with russian guests.
not so close to the beach and not very pleasant beach free internet only in the lobby and connection very poor.
Its location was convenient. The hotel staff was not very friendly.
location is fair and welcome as well and room are enough confortable , good avearge hotel we have to negociate to keep the room for shabath and do a late check out , which is normally well accepted in israel , due to tourims law, finnaly , they hae accepted to keep one room among two paidThe value for price is not good , we know others hotels in eilat less expensive for the same level of services and location