Hotel Manaus

The hotel was nice, the buffet good, the beds are awkward for a couple because are two single beds together. Honestly what I thought was ridiculous is that the WiFi has cost.

The manager allowed us to left the baggage on the premises while we went out for lunch

Room was very plain, air conditioning was really bad quality, high price for what you get for, personnel at buffet were fairly rude and seemed to rush people, buffet food was low quality

Pool area was ok. Breakfast was the usual stuff but was ok.

Staff were not all great. Room maids were great but some other staff weren't! Just doing a job not providing a service. The manager did seem to shout at a few of them so that wouldn't help. Some staff were nice. Hotel was quite a walk from the beach areas. Fine if you're young and fit. Our main issue is with the resort itsel, there are so many thieves and robbing gangs/ pick pockets around. NOT HOTELS FAULT. But unless tourists complain nothing will be done. Don't go to this resort. We were robbed of phone, cards and some money whilst out. Police were absolutely useless. 'It happens every day' was their response. We could spot gangs operating but Police do nothing. There was a queue at the police station of people reporting thefts. So many people we spoke to said it happened to them. S'Arenal is a no go area in our opinion.