Cons (-) absolutely awful and rude front desk service. the coldest people i encountered the entire trip and overall for a long long time.
5 stars
Xelena Hotel & Suites
René Favaloro, 3500 El Calafate, Santa Cruz, Argentina
El Calafate, Argentina
See location+54 114 328 1340Official websitePhotos of Xelena Hotel & Suites
Overview
Luxury El Calafate hotel in Macrozona Bahía Redonda y Primeros Faldeos with a full-service spa This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas is provided, as well as free self parking, a free shopping center shuttle, and a free manager's reception. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Xelena Hotel & Suites offers 100 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. LED televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and bidets. This El Calafate hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily. Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center. Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.
Latest deals for Xelena Hotel & Suites
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Xelena Hotel & Suites
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
Bathroom
- Hairdryer
- Public bath
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional bathroom
- Additional toilet
- Bidet
- Spa bath
- Toilet
- Toilet paper
- Toothbrush
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Towels
- Shampoo
- Adapter
- Body soap
- Conditioner
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Coffee machine
- Dining area
- Dining table
General
- Family rooms
- Hardwood or parquet floors
- Interconnected room(s) available
- Lake view
- Lockers
- Storage available
- Seating area
- Sofa
- Soundproof rooms
- Telephone
- City view
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
- Safety deposit box
Accessibility and suitability
- Entire unit located on ground floor
- Hypoallergenic pillow
- No smoking
- Non-feather pillow
- Private entrance
- Increased accessibility
- Elevator
- Accessible by elevator
- Allergy-free room
- Upper floors accessible by elevator
Pool and spa
- Heated pool
- Spa
- Hot tub
- Indoor pool
- Pool with a view
- Spa and wellness center
- Massage
- Sauna
Things to do
- Gift shop
- Casino
- Board games/puzzles
- Game room
- Golf
- Pool table
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Shared lounge/TV area
- TV
Outdoor
- Garden
- Terrace/Patio
- Grill
- Balcony
Parking and transportation
- Free parking
- Private parking
- Shuttle service (free)
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Bedroom
- Extra-long beds (> 2 meters)
- Socket near the bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
Fitness
- Fitness center
Reviews of Xelena Hotel & Suites
8.4
Very good
997 verified ratings
Wonderful
603
Very good
171
Good
92
Okay
36
Fair
31
Mediocre
18
Poor
46
Summary of reviews
Guests say
Guests have expressed significant dissatisfaction with the service, describing it as rude and unhelpful. Many reviews also mention that the hotel does not meet the expectations of a five-star establishment, particularly regarding value for price. However, the location and some amenities, such as the pool and views, received positive remarks.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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8.4 out of 10
157 reviews
9.5 out of 10
3 reviews
6.6 out of 10
2 reviews
All reviews
Pros (+) The indoor-outdoor pool is very cool. The breakfast is pretty good, and you can even order a lunch to go (have to do it the night before) if you're taking a trip that day, which is a very nice feature. You also get a welcome drink when you check in.
Cons (-) For a "deluxe suite" the rooms are average. The location isn't great, but the hotel shuttle is very dependable. If you take the bus from the airport, you'll be one of the last dropped off (and one of the first picked up on your way back). On the plus side, if you're heading to the glacier, you're be one of the last on and first off.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
Xelena Hotel & Suites offers a beautiful view of Lake Argentino, a spa with a nice pool and sauna, and a delicious restaurant with an amazing outdoor Argentinian 'asado' experience.
How is the food quality at the hotel?
Guests have praised the delicious breakfast with fantastic views, the great food in the restaurant, and the abundant breakfast with plenty of choices.
What can guests expect from the cleanliness of the hotel?
The hotel is well maintained, very clean, and offers spacious rooms with comfortable beds. However, some guests have mentioned that the property feels outdated and run down.
Is parking available at the hotel?
Xelena Hotel & Suites offers free parking, although some guests have mentioned that the gravel parking lot is the only minor issue.
When is the best time to visit the hotel?
The high season is in January, offering excellent weather and a quiet area with a spectacular view. However, some guests have mentioned that the location is somewhat remote, but it's not a problem to get a taxi to El Calafate downtown and back to the hotel.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the lake comes highly recommended.
Take Advantage of the Free Shuttle
The hotel offers a free shuttle service to and from downtown, making it convenient for guests to explore the area without the need for a car.
Consider Room Renovations
While some guests found the rooms to be spacious and clean, others mentioned that the hotel could benefit from room renovations. It may be worth inquiring about the availability of newly renovated rooms.
Plan for Extra Expenses
Some guests felt that certain services, such as spa treatments and airport transfers, were a bit pricey. It's advisable to budget for these additional expenses accordingly.
Check the Pool Schedule
The hotel's pool opens at 12:30 PM, which may not align with some guests' preferred swimming times. It's worth considering this timing when planning pool activities.
Be Mindful of Currency Conversion
Several guests reported issues with currency conversion, feeling that they were overcharged due to the hotel's exchange rate. It may be prudent to clarify the currency conversion process before making payments.
Explore the Nearby Attractions
The hotel's proximity to Laguna Nimez, El Calafate Regional Museum, and Calafate Mountain Park makes it an ideal base for exploring these attractions. Guests can take advantage of the hotel's tour desk for assistance with planning visits to these sites.
Consider Dining Options
While some guests praised the delicious breakfast, others found the menu to be repetitive. Exploring dining options in the nearby town could provide a diverse culinary experience.
Utilize the Spa and Wellness Facilities
Guests enjoyed the spa, sauna, and massage services offered by the hotel. Taking time to relax and unwind in these facilities can enhance the overall stay experience.
Seek Assistance from the Concierge
The hotel's concierge service can be valuable for arranging activities and excursions. Guests can benefit from the local expertise of the staff to make the most of their time in El Calafate.
Location
René Favaloro, 3500 El Calafate, Santa Cruz
What's nearby
- Laguna Nimez1.6 mi
- El Calafate Regional Museum1.7 mi
- Calafate Mountain Park1.8 mi
- Nimez Lagoon1.8 mi
- Glaciarium1.9 mi
- Isla Solitaria2.4 mi
- Estancia 25 de Mayo2.4 mi
- Walichu Caves5.3 mi
- Los Glaciares National Park40.9 mi
- Estancia Cristina44.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Xelena Hotel & Suites
Low season | July |
|---|---|
High season | January |
Average price (weeknight) | $188 |
Average price (weekend night) | $279 |
When to book a room at Xelena Hotel & Suites
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in El CalafateGood to know
Value for money | 7.5 |
|---|---|
Distance to city center | 1.3 mi |
Nearest Airport | El Calafate |
Distance to airport | 11.5 mi |
Everything you need to know for your stay in El Calafate
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