Cons: "Lunch should have been served. Not a cereal bar and a drink for a three flight at noon."
Cons: "The flight was changed, then changed back. We didn't get the second notification of the change and we missed our flight. We had to purchase another flight and also had to pay to have other flights rearranged due to the delay. $1500 later, we made it to Buenos Aires."
Pros: "Seats are to tight, no space for legs, somebody with 1.80 mts and 110 kgs was not comfy at all."
Pros: "Try to obtain Rows 1-2 premium economy on domestic flights -- tons of room in 2-2 leather seating and first-off timing. Not sure how we ended up with this, as it did not show on our confirmation papers. Crew welcoming and efficient. Plane was clean, and flight exactly on-time out of AEP."
Pros: "I like the food, the service, the crew was nice as well."
Cons: "One of the staff members was really disrespectful and impolite. Really disappointed after flying for 11 hours straight."
Cons: "flight left and arrived on time. plane fine. We were 4 hours on the plane, 1hr 15 Ushuaia to El Calafate, 45 minutes on the tarmac and 1 hour 45 El Calafate to Bariloche. No food either free or to purchase, no drink on the first leg or the tarmac, 1 glass of water on 2nd leg. Not acceptable."
Pros: "taking off and landing"
Cons: "food service,toilets"
Pros: "Me gusto el servicio y la gentileza de su personal. Aerolíneas siempre es muy placentera para viajar."
Cons: "La comida podría ser mejor. Alguna vez la hubo. Y deberían hacer cambio en las películas. Ya viaje varias veces y aun están las mismas películas. Me gusta cine nacional y sus series."
Pros: "Great price, comfortable seats in main cabin, large overhead space"
Cons: "Nothing, except for ‘breakfast’ was a granola bar"
Pros: "The service was okay, no WiFi, not the most comfortable flight"
Cons: "No WiFi"
Pros: "The hospitality and the catering"
Pros: "Small airport, fast checking and small security lines. Flight departed on schedule, smooth ride."
Cons: "Small legroom, seat width, umconfortable in general."
Pros: "Crew, rapidness, snack with Dulce de Lechen"
Cons: "No entertainment system, really early time (but as it was so early entertainment didn’t matter)"
Pros: "on time departure and arrival. excellent service"
Pros: "Well-run efficient processes. On time actually served food!"
Pros: "No real complaints about the flight itself. Crew was friendly and the food wasn't too bad. We actually got there 40 minutes early."
Cons: "Seating was pretty tight and there was no in-flight wifi at all. That was a big problem for me since I was planning to do work on my flight/"
Pros: "For some reason - no explanation - they pulled me from the back of the line and expedited my boarding."
Cons: "Rrading light didn't work. Food OK, not very good. Seats very tight, really cramped."
Pros: "Loved that two whole meals were served! Attendants were very kind and helpful."
Cons: "The entertainment choices were kind of lame. Luckily I brought my own device. Also, I’m 5’2 and even for me, there was very little leg room!"
Pros: "Orderly, professional service"
Pros: "All planes had nice Sky interiors. Pitch was better than LAN B789s. All flights arrived between 15 and 20 min. early. I had to check another bag between 2 flights (I had left one in a locker at 2nd airport) and it was no issue at all, personnel at Ezeiza were efficient and friendly."
Cons: "Although IFE was ok (large new screens, good brightness), the movie selection wasnt stellar, and there was no classical music to relax. But these are minor points. Food was regular airplane food, nothing special but not worse than anywhere else."
Cons: "12hr delay with no explanation."
Cons: "Flight was cancelled. Unable to reschedule."
Pros: "Everything worked out on time. Plane with renovated interior, large screen IFE, food just normal airplane food. Movie selection a bit mediocre. Received excellent service from staff in Buenos Aires (had to check in extra bag that my family had there, it was oversize and the agent took extra care, walked me to oversize bag check)."
Pros: "All Flights that we've taken on this airline have departed and arrived on time. The crew are courteous and speak English. On short flight, there is nothing served, no drinks or anything, but on longer one over 1 1/2 hours you get some snacks and non-alcoholic drinks for free. On this flight there was an airline strike 2 days earlier. The seats are roomy compared to airlines in the USA."
Cons: "On this flight there was an airline strike 2 days earlier. The lines at the airport were as long as the airport itself. If I hadn't gone to the front and managed to ask a representative about our flight I never would have known that our El Calafate flight was being checked in at a special counter."
Cons: "I get to the counter in Ushuaia and my tick t do not work! I was forced to buy a new ticket right there. And it wasn’t cheap of course. I bought it form Flight Network through your website. The charged my credit card for this ticket. I don’t know who is responsible here but I obviously want me money back. And I would suggest not linking to them ever again in the future. That was ridiculous."
Cons: "Breakfast was horrendous Cold coffe, croisants and bread was frozen, bananas unriped!"
Pros: "Flight was shorter than described."
Cons: "Food wasn’t great, even for airplane food. The flight was delayed about 2.5 hrs, with notice 24hrs in advance, which was ok, but it was delayed an extra 45’ right before boarding."
Cons: "Flight was cancelled and I could not do my trip"
Pros: "Left on time, arrived on time. Not a lot of unnecessary announcements so I could try to sleep."
Cons: "Very tight seating. Seat B - in the middle of a row - left me very little room for my arms."
Pros: "Nice new plane, excellent and friendly crew."
Cons: "Left 20 minuets late for some reason, nobody knows why or ever informed anyone. We all just sat at the gate looking at the airplane."
Pros: "None! Never got to fly. They cancelled our flight. Twice. Then nobody told us the strike was over. As a consequence we lost 2 days of our vacation and hotel fee.Couldn't in touch with their 800 number as it was always shutting down. We went to JFK. There was nobody to ask. This is the worst airline. I think I'll never fly this airline even if it was free. We flew United. Old plane but great service."
Cons: "We got bumped the day before left due to an airline strike. We only found out it was due to a strike because our excellent customer service by webjet.com. Then as we waited for our next flight, we received another email saying we have been bumped another day on our vacation to Argentina. No indication as to why we were bumped. So we tried everything to get in touch with the airline. They only have one customer service number in North America. We called for 4 hours. They never picked up and the automatic service phone number, which is they same for all kiosks at JFK and the main number and the Canadian office number, kept hanging up on us. Fortunately our booking website, webjet.com had great customer service and got in touch with the airline. They cancelled the flight reservation at no charge due to the strike. Without them our flight would have been pushed by two days. Instead of what we did do which was cancel our reservation and moved to another airline, AAirlines, to a redeye flight. But due to the bumps and last minute purchases my wife and I sat separately on the 11 hr flight, in middle seats, overnight with no room to sleep. Also my refund will take 3 weeks according to Aerolineas Argentinas policy! Do not book with Aerolineas Argentina's!"
Pros: "Views outside airplane, flight attendants happy"
Cons: "Flight attendants were no where to be found when called. It was pretty much self service. When going around with drink/ food cart, as if we were burdening them. Seats were extremely tight, uncomfortable and I'm very petite. Never flying this airline again."
Pros: "Smooth and on time flight. Food was lacking considering 6am departure."
Cons: "Food was lacking considering 6am departure"
Cons: "Flight delay meant missing connection and a whole day more to complete"
Pros: "Check in person was very nice"
Cons: "Flight attendant kept speaking Spanish to me and got very irritated when I said that I don't speak Spanish. I was the only one she told to put my seat in upright position during the meal. Food is very mediocre. No leg room whatsoever... Also very noisy kid didn't help the impression on the flight"
Pros: "Quick flight and boarding process once we got going. Airport is new and small."
Cons: "Flight was delayed nearly approximately three hours and the sign changed twice but little information given except to, "Ask an agent." It was explained once on board weather at the airporr was the hold up. No food or electronics on board to rate but the flight was only an hour so not a big deal to me but it's always nice to have a cell charger nearby. Flight crew was fine, didn't interact with them much due to short nature of the flight."
Pros: "Organized boarding process. Clean plane"
Cons: "Food. Service slow"
Pros: "On time arrival. Comfortable seats. Fast luggage delivery."
Cons: "They changed the date of my flight without telling me and then were kind of cruel about it when I asked what happened. I had to spend an extra day in Buenos Aires and go back to the airport the next day. I had scheduled a hostel in my destination and the hostel wasn't able to change my reservation but they charged me for the night anyway. I ended up camping in El Calafate, where it was very cold and rained all night."
Pros: "The flight was on time, the crew was helpful and professional and upon arrival we received our luggage promptly. Will fly Aerolineas Argentinas again!"
Pros: "Good flight and good service. Fast flight"
Pros: "The only thing I liked was that they eventually got us to El Calafate"
Cons: "What didn't I like? Everything else. I fly 150000 miles a year and have never had an experience like this. Aerolineas went on strike the morning of our flight and canceled it. Ok, strikes are terrible, but they happen. However, we then had to spend NINE HOURS waiting in line at the airport. Aerolineas refused to talk to us over the phone, saying we had to call the agency. Kayak and FlightNetwork tried to call Aerolineas, who then said they wouldn't help and we could only solve it at the airport. Hence the nine hours. They eventually rebooked us on a flight the next morning, out of the other airport in Buenos Aires. Again, I get it, flights were full with the cancellations. But the run-around was appalling, and they didn't pay for our hotel (why on earth not? We had to spend an extra night and it was ENTIRELY THEIR FAULT) or the $100 of cabs back into the city and then out the next morning. Absolutely appalling customer service. Never again. And honestly, never again through Kayak either."
Pros: "Very comfortable. Excellent staff"
Cons: "Crustless ham and chees sandwich was a little lacking but it was a short flight so ok"
Pros: "The entire process went well, and the airports in Bariloche and El Calafate were efficient and clean. This was a great flight, especially for tourists wishing to avoid the long bus routes."
Cons: "The food is very basic (not a problem for short flights), but only "gaseosas" (carbonated drinks) or water were offered, and it would be nicer if juices (orange, tomato, etc.) were included in the options. Another minor issue: the inflight wifi was limited to only the onboard entertainment (in other words, no outside internet access) and there were no screens, so you had to have your own wifi device (tablet, phone, etc.) which isn't really a big problem these days, but are things for passengers to consider when comparing to bus routes."
Pros: "Modern airplaine"
Cons: "Went to check in baggage and had my paid receipt and Aeromexico insisted luggage wasn’t paid for and we had to double pay at the airport so we didn’t miss our flight! RIDICULOUS! Wake up Aeromexico and KIWI booking!!!"
Pros: "The crew"
Cons: "No delays. Had delays on both flights."
Pros: "The services and the comfort"
Cons: "Everything its good"
Cons: "Attendants were rude or looked at me like I was inconviniencing them. Not good service at all."
Pros: "Very friendly crew, plenty of drinks. Easy and organized boarding process"
Cons: "Free WiFi would be nice"
Pros: "The good customer service provided"
Cons: "The plane took off 30 minutes later than expected"
Cons: "I missed my connection because my flight was delayed 3 hrs, no one told me not no pick my suitcase because it was going straight to my final destination, there is not good communication and I had to stayed 9 extra hours in the airport."
Pros: "They provde fod and dinks"
Cons: "Baggage fees"
Pros: "I missed my connection flight. I couldn’t get my situation fixed and got stranded in Mexico City because of the most horrendous service I have experienced in my entire life."
Cons: "The organization for boarding. Communication and costumer service. I am really disappointed on this airline"
Cons: "I am assuming because it was a Delta airplane we didn’t have the option to watch movies. The Aeromexico planes always have monitors to watch them. I missed that on this flight."
Pros: "I liked how staright-forward the whole process was. No different if I was flying anywhere else. I didn't feel like I didn't know what was going on because I didn't speak Spanish."
Cons: "My personal hand bag was taking away from me. I couldn’t carry with me and it was open and stolen my new pair of Jordan shoes Thanks"
Pros: "The. Flight was on time,I checked in online and that saved me alot of time at the airport."
Pros: "Amazing service, clean plane, complimentary food and drink included is a great perk. Too bad other airlines don't treat you this well! My first choice for all future flights to Mexico. Gracias AeroMexico."
Cons: "Ran out of fuel and had to make atop at St. Louis for about 1-1/2 hrs So got delayed needed to get to Chicago at 11 and ended up at 1:30"
Pros: "Everything was nice"
Pros: "Friendly flight attendants, good service."
Cons: "Entertainment system didnt work on the way to Mexico."
Pros: "Keep some muslim food"
Cons: "Must know that muslim people never eat any kind of pork meat. I was really hungray during the flight"
Cons: "Charge for baggage"
Pros: "From checking in and the flight attendants are extremely friendly."
Cons: "That we are going for such a small time!!"
Pros: "Nothing I got charged for canceling my flight!!"
Cons: "I paid 242 dollars for my ticket and they charged my card 150 for canceling it!!! Will definitely not fly this airline ever again!"
Pros: "free meal and free alcoholic beverage!"
Cons: "2 1/2 hour wait in line to check in. then had to rush to gate to make it 10 minutes before take off. Charged us $50 for I am not sure what. Only had 2 carry on bags Had reserved earlier seats but was not honored. Sat in last row on plane next to bathrooms. I will never take this f....n airlines again. Rather pay more or be inconvenienced than deal with this incompetent, greedy so called airlines."
Cons: "1) we lined up to board on time, and then were told one crew member was late- 2 hour delay. 2) because several dozen aeromexica employees were on the flight and boarded first with tons of carry on luggage, all passenger carryons had to be checked, 3) upon arrival at ord at 1am, over 2 hour wait for luggage, with no explanation by staff"
Pros: "Was upgraded to 1st class, which made all the difference with respect to comfort, food, and service. All were top-notch."
Cons: "The poor profesionalism not having flys on timeline"
Pros: "Brand new plane. Lots of extra leg room coming from a guy of 6 ft."
Pros: "Staff on board was friendly and professional"
Cons: "Check in counter was closed more than an hour before flight even though electronic tickets weren't working!"
Pros: "The arraivile bean early than than a espect at :"
Cons: "Food :;("
Pros: "The smooth ride and the crew"
Cons: "Waiting for the luggage for so long even though I was flying class premier"
Pros: "That it took me to my destination"
Cons: "Aeromexico was mediocre with nothing I’d remember about. Food was pretty bad, service kind of rude. The planes were crammed and old. Entertaining also very outdated. The 5 hour layover in Mexico City added unnecessary stress to an already long trip from chicago to Buenos Aires."
Pros: "Punctuality fir boarding, service of crew"
Cons: "The over charge of the 2nd baggage"
Pros: "Flight was smooth"
Cons: "When I first bought the ticket two months ago they rescheduled my departure time. Then two days before my departure they rescheduled my departure time again then when I get to the airport the departure time went 3 hours behind."
Pros: "the worse airline"
Pros: "The flight was not packed and they serves lunch."
Pros: "Nothing it was a very bad experience"
Pros: "Service is really good"
Pros: "Checking in was fast and easy"
Pros: "On time, courteous service, great movie selection in English and Spanish! Actually served a warm breakfast!"
Cons: "No other open cafes at gate in OHare."
Cons: "Re scheduled 3 different times and flight still arrived 1 hour late."
Cons: "That we got delayed because of weather but that isn't anyone's fault"
Cons: "The flight details by the Captain. Came on at the end of the flight"
Pros: "Delayed for over an hour and a half"
Pros: "Late and made a 1 hour layover to a 10 hour layover."
Pros: "Flight staff excellent"
Cons: "Seating sucked"