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Great location for ski in/out. food buffet style and good, hotel drinks very reasonable for a 4* on the slopes. Enjoyed the stay staff all very freindly. Would return again.
location and dinner too modest and small rooms, lazy and ignorant personal, no kids facilities, smoking gaming zone
The location and ease for skiiing is unbeatable I have stayed in this hotel on 5 or 6 previous occasions. The quality of the food and the efficiency and politeness of the staff has gone seriously downhill.
If you go on skiing, the car lift is by the hotel, this makes things very easy and comfortable. The breakfast and the dinner were buffet with good food and different every day. I can´t say any bad point, we really enjoy our stay.
free internet wifi in room
A charming hotel right next to ski slopes (although we were there in summer :))) and mountain river. Big comfortable rooms in a country-style, excellent restaurant, free pool and jacuzzi, free parking, live music in the evening. A very positive impression!!
Being able to ski straight from the hotel to the chair lift and return skiing direct to the hotel´s ski locker was excellent I found it very horrible that there was smoking allowed throughout the hotel, except the dining room. Although I had booked a non-smoking room the smoke from the lounge area and hotel in general pervaded by bedroom and everything smelt of smoke.
Opening time of restaurant in the evening at 8pm is far too late for young children.
Quality of kitchen Absence of glass glasses in number and dryers for mountain-skiing boots.
A friendly welcoming enviroment
So far, . Best hotel ever. Excellent in all senses
This is an excellent genuine 5 star hotel with great style and facilities. The spa is superb and is on three floors! Parking could be an issue in the winter I suspect
Excellent hôtel. Big bedroom, big Spa, xith man activities. Staff very Nice and helpful. Highly recommended. We really enjoyed. Staff doesnt speak french.
Everything about this hotel was fantastic. The staff were extremely helpful and friendly , it felt as though they couldn't do enough to make our stay a pleasant one. Its possibly one of the best hotels i've ever stayed in for service. the views from the hotel rooms and the spa are amazing.
the hotel design, the service, the staff. this hotel is really amazing :-) car parking
it was very quiet and it felt like we had our own hotel for a week the spa was only free to use if u were there before 15.00. no children allowed in the pool and spa !!!!! we took 5 children.
Nice building, nice place spare blankets and pillows not clean.
It was a nice stay. The pool was cool. Maybe the food is not very exciting...
Comfortable, well maintained, good location for us. We were starving after a long day so didn't want to wait till 8 pm for dinner.
The rooms and the calmness of its location it did not have dinner service (restaurant)
This hotel is excellent offering large suite accomadation, a very good breakfast selection and a wonderful location. It is also outstandingly clean and very well presented and could be used as an example to many other hotels.
Superb modern hotel.Man on reception very helpfull.Quality breakfast including a full English breakfast .Rooms large and clean incuding nice shower. Best hotel we have stayed in for many years. Good secure car parking. Could not fault this hotel.Very very high standard.
Very friendly family run hotel, high standards of service & cleanliness provided during our stay, most enjoyable stay. No dedicated bar area with comfortable seating to relax and enjoy a drink & snack after hard day on slopes.
hotel, setting, comfort, decor, size of rooms, staff, breakfast etc etc etc etc etc extra charge for using microwave in suite
We would like to thank the owner of this nice hotel for making our stay there a pleasant experience . Everything was well organised, the room was very clean and comfortable. The hotel location offers a spectacular mountain view which you can enjoy from every corner of this place. The guest treatment was extremely friendly and warm. Thank you again!
The friendless of the staff, the hotel's cleanlisness & facilities.
Great hotel, clean and spacy rooms, helpful and friendly stuff. Hotel is not directly on the main road as most of Andorra hotels, so you can enjoy quiet enviroment, but still close to Canillo center (10mins by walk, 2mins by car). We definetely reccomend this hotel. Smaller bathroom
everything was within walking distance... the front desk staff...ms elena?? was very helpful... loved it!!!
the hotel was well clean and fresh the sofabed was not good condition
I loved the warm ambient, luxury furniture, and the location, its great to be in peace with great landscapres.
The fact. that the hotel is alongside the Gondola lift is very convenient.Also it is only a short busride from the shopping area.
Gorgeous boutique hotel. Very good customer service, went to great lengths to resolve a problem with our room. The upgraded rooms are really nice, great idea for a special stay. Very good restaurant (foie gras and chocolate on the menu for starters!) and good quality breakfast. Conveniently just over the border from France and right next to the ski lifts and they offer guided excursions for the more adventurous. Apart from a restaurant opposite there is nothing else around, you need to get in the car to for supplies in Pas de la Casa or Soldeu. Hot tub cool (32 deg) and water not particularly clean.
Promimity to ski slope, good food and wine. Only two serving staff in restaurant and bar were pleasant. Rest were verging on the rude. Spa staff were not inviting.
We liked the hot broth soup available all day in the lobby and the view from the hotel room balcony was breathtaking. The lobby was very cozy after Skiing all day and sitting by the fire. The Bell Hop was very kind and helpful for the length of our stay. Expired food delivered with room service. Room not cleaned one day after skiing (had to wait in lobby and was never notified when it was complete). Hotel has no hair conditioner available. The Pool and the Hot Tub were not very comfortable due to the water jets in both sprayed out freezing cold water. Front desk staff seemed to be more irritated with the inconvenience of fixing the issues that we had rather than trying to make us more cofortable with our stay. I have stayed in various classes of Hotels over the years and I know that I could have spent a lot less at a 3 star hotel and received better service. For a Five Star Hotel I would have expected a lot more.
nice decor, ambiance, facilities for children were excellent no parking available and municipal (paid) parking was expensive. the rooms were too hot and temperature could not be regulated
i liked the hotel because i read the reviews before i booked and lived up to my exoectations the evening meal was not up to my expectations
The welcome received, nothing too much trouble!
The welcome from all staff, food & ambience. Smoking, & allowing dogs in rooms & restraunt.
Very friendly and helpful staff, lovely setting and views, close to town centre.
Friendly staff. Excellent value. Good evening meal service and excellent value. Rooms were a little small.
The room was good in size and 4 beds, exactly what we needed The bath door did not work
Very good hotel in a charming location with nice mountain views. Excellent staff friendly and helpfull. Breakfast and parking included for a good price. The room was not very clean and some of the public spaces look old.
everything made easy by warm welcome, friendly, efficient service and good, warm room , with straightforward traveller's breakfast provided.
the hotel manager was very helpful and he gave me advice as where to go for some of the best views and restaurants to visit, the hotel is very nice and i would reccomend it to my friends and family
A very nice hotel in the centre of town. Large 2 bedroom room. Staff friendly and helpful. Excellent facilities (indoor pool great for kids). Excellent selection for breakfast and included in room rate.
easy access to skiing area SPA available limited choice for brakfast - usualy you stay at ski resort hotels 7-14 which mean you get tired from breakfast menu quite quickly
We liked the swimming pool and sauna - very comfortable for kids. The staff was very nice and helpful. Good room for a rest/for kids with a fireplace. Food (dinner) is not tasty - made from semi-finished products, very poor range/selection (not a buffet, but you choose from a range of 4 dishes suggested), was difficult to feed kids (the other restaurant is a fish one).
Nice and clean rooms, friendly staff. There is an inexpensive public parking nearby and the bus stop for the ski train is very close. WiFi not available in the room
It has a very good location and you can go skiing without taking a car. It is nice also to go to swim and jacuzzi after ski all day and mountain walks. You can notice that all rooms are for smokers. I don´t smoke and I notice that inmidiatly and I didn´t like it very much. You cannot avoid the bad smell even if you have window opened all day. There should be few rooms with fresh air and just for non-smokers.
Nice mountain family hotel. Andorra la vella is not far by car for dinner. The main reception staff could be friendlier.
The hotel staff were polite, accommodating, helpful and friendly. The hotel is clean and very comfortable. Everything is what you expect from a 4*. The lounge bar could have more luxurious seating instead of cafe like tables and chairs and children should not be allowed in the bar, there are plenty of other facilities for them.
facilities, (gym, swimming pool) and the proximity of te slopes
very professional and friendly staff, excellent service
Friendly atmoshere, and nice staff
The spa was free and lovely after a hard day snowboarding! There is a free minibus which takes you the 5 mins up to the gondola, however, the hotel is close enough to walk - the minibus driver was also v.helpful and flexible and went out of his way to accomodate guests if the bus was full by putting on extra runs. The evening meals were in the main good, with a wide selection. The hotel was also modern and clean. It was the most modern ski resort hotel I have stayed in. Smoking should be banned indoors, people were often smoking next to you while you were eating which is never pleasant. The hot breakfast was a little to be desired with a choice of 4 things which did not change through the duration of our stay. On one occassion the fish from the night before was served! If your looking for your typical hot english breakfast, sausage, eggs, bacon etc, this is not the place to go.
liked the big and new room.
My Spanish is 0. The reception was very helpful. Room was very well equipped. Need more instructions on the lights and phone. Left my wallet on the bed when checking out. Phone hotel from France, spoke with Manager. She sent cash funds via La Poste, and sent my wallet to my home address. Very helpful, a lot of extra work. Honest and helpful staff. Restuarant has nice view, slow season, need staff more attuned to this slow time, hospitality, more flexible.
No slippers in our room to use for the pool/sauna
Very little. Very disappointing experience. One of our two room had a view of a brick wall and an air-con unit, quite shameful for a very expensive 4 star hotel.In one room the wi-fi connection did not work. There were no free slippers as advertised, we were charged 3€ . Also no towels available for the sauna / jacuzzi/gym, which had broken and potentially dangerous exercise bikes. We would never return.
Extremely friendly and helpful staff!! Great atmosphere in the hotel also!
Food was over priced and the rooms too hot.
Good location, friendly and helpful staff, very good evening meal. No
pleasant staff and facilities uphill walk to main part of town
I like the location as it is close to the ski area and the spa was nice after a long day. The beds are a nice size, but they are not fixed together so for a romantic evening you end up slipping between the beds.
Recommend this excellent hotel of very high quality. Beautiful room and bathroom with every convenience. Extremely good dinner in the restaurant and the same the next morning for the very extensive buffet breakfast, including complimentary champagnoise. We had a great deal €90 for dinner, bed and breakfast. Highly recommend this hotel
Nice view & location.we like the breakfast & very good hotel installations.very big room with balcony. is far from andorra la vella but may be in winter is good sky connection.
I thought the room was spacious, smart and comfortable with plenty of wardrobe space and a sitting area, the bathroom being very well kitted out as well. There was also a balcony area. Very good value for money even though I was staying on my own. Breakfast was fine also.
Warm hotel and easy to find and parking infront of hotel. Next to ski school for beginners. Breakfast was good and plentiful. We stayed on a Monday for one night, and so it was quiet, but expect during weekend and height of snow season it would be very busy, which is to be expected.
The proprietor and his wife looked after us very well and kindly gave us a lift to the starting point for our walk the next day.
The hotel was very smart, with the rooms being of a very high standard. The breakfast was also good value. Don't bother paying in advance, as it is cheaper if you just pay on the day. For 6.5 Euros you get a massive buffet breakfast, with sparkling wine, smoked salmon and all the cheese you could want, as well as the usual stuff The hotel is next to the main road out of Soldeu and traffic noise is very loud. We were originally on the first floor, overlooking the road, despite asking in advance for a quiet room. They did move us to the top floor, but even then the noise from the road was very clear when you had your window open, which you had to have as it was hot and there was no air conditioning. Wouldnt be a problem in winter, but in summer it was a real negative
We stayed at this hotel on our first night in Andorra and found it well situated for travelling on to the other valleys. Probably ideal in the ski season too as it is right at the foot of the slopes. Pleasant building, free car park. The room was spacious, well furnished and comfortable with free access to internet. The bathroom had a tub and a separate italian shower and a generous array of toiletries. All very clean. Breakfast plentiful and varied. Coffee very good. We opted for the 1/2 pension with evening meal. Although it was not a set meal and one could choose from the two menus on offer, we found the food to be disappointing. Not suited to Parador standards. Would not recommend that option.
The room was really nicely appointed and very comfortable. The food both for the evening meal and for breakfast unfortunately was very poor. Badly cooked, cold and poorly presented. A shame, as otherwise the hotel was excellent.
Location Character of Building Room very hot at night
Location, interior, restaurant and attitude in common No, everything was fine
The hotel staff were very curtious and couldnt do enough for us. The food was excellent - we shall certainly go back the the Hotel Sporting
Staff were very attentive. Remembered who we were and what room we where in, and being irish what we liked to drink. Rooms and bathrooms could do with updating, but were comfortable.
fantastic ,friendly staff. Esp in the bar and resteurant.Very close to ski slopes. bedrooms very dated and in dire need of moderising. only one electric plug in the room. not adequate in this day and age.
Good food and good value for money. It was near to the ski slopes also. It was warm and clean with friendly staff. It was a bit dated and could do with a bit of work to modernise it.
All the staff were very friendly, and went out of their way to make our stay enjoyable. They were proffessional at all times to levels above and beyond a 3 star hotel Our only criticism would be the location of the ski locker room, but after a day we got ourselves sorted out
Old but nice. Very well located To old
close to the slopes, very delicious buffet, friendly staff, a few noisy nothing
We enjoyed the whole experience, but felt it was a shame the hotel was not being used by many others
The restaurant was lovely - much nicer than having a buffet which most hotels in the area seem to offer. Also, really good bar area. The decor was a bit out of date but the rooms & bathrooms were spacious enough.
We stayed family room on the 3rd floor. We could enjoy stars from the bed. The room was very clean. The combination of tea rounge and child play room is good. It allows parents enjoy relax time watching TV in front of chimny while children also enjoy playing at children's room.
The rate I paid through Booking.com!!! Unbelievable for this under-used gem. The underground parking. A nerve-wrecking experience if one is not used to tight parking places (I'm from Canada). And to charge $ 9.50 a day is ridiculous.
The hotel staff were very accomodating, they always made sure they smiled. It was good to see great customer service. The rooms were clean and we were able to relax there The only thing was smoking in the lobby, where its the only place we could use the internet.
The lounge area was comfortable and spacious and the food offered good value for money We think it would be difficult to walk up from the garage to the ski gondola because of the spiral staircase.
Very welcoming and helpful staff at the reception and in the restaurant. Very good value meals. Very comfortable lounge area.
All good Gym and jaccuzi were working but we were not allowed to use these facilities as it advertised them
Large and clean room and bathroom. Very helpful and friendly staff. Excellent breakfast. Close to the town centre and ski lift. Good price-quality ratio.
access to the town is good. Staff helpful. Breakfast ok. Hotel parking is to pay for, but free in the town. Somewhat dated and the rooms could do with an update, but generally clean and tidy.
close to ski lift meals inedible on the whole, hotel ran out of shampoo and choice of wine. exercise room contained 1 bike but broken.
Excelent staff and restaurant
Wonderful location. Staff was very friendly and helpful. My wife had an excellent massage! We had a lovely dinner at "el Rustic". We will come back very soon.
surroundings, friendly staff, nice atmosphere. price of wine- too expensive
Restaurant staff very friendly. Breakfast good, restaurant food good. Nice and relaxed atmosphere. Recetionists were very "closed" and not very smiley.... The room too small as a family room especially with an extra bed. And the room was too dark, (window to a dark roof).
Staff were very friendly and helpful. Food was excellent, although the child's menu was rather restricted. Hotel was clean and generally quiet. Plenty of parking available and the whole area felt very safe. Swimming pool was very cold and the Jacuzzi only luke warm. Our room had no view and was rather dark. It was also very stuffy in our room due to a lack of air conditioning. There was no outside seating area.
The privacy and the restaurant. The room was not ready for the check-in. Other guests had also to wait for their rooms. The personnel at the front desk did not managed the issue properly.
Hotel was clean.conventley located. nice brekafast bar also had a nce dinnner buffet even had wine on it. NO
The staff were great and child friendly, my four year old loved it and didn't want to leave. The food was not up to standard for a 4* hotel, but maybe i was expecting too much!
pool food was variable from poor to good
I like the scenery around hotel and the fact it is very close to the slopes I don't like the food very much
Thje staff on the whole were very helpful and the evening meal was excellent value. The breakfast buffet was excellent. The surrounding scenery was breathtaking On arrival the receptionist would rather talk on the phone than deal with us. Her explanation of where the room was even baffled other members of staff
cleanliness and comfort of room; choice of food; location relative to ski station; spa facilities. the mealtime experience, whilst spread out buffet-style over 3-hour periods,was chaotic owing to the large number of young and boisterous children also resident and present throughout the meal service period.
chlor smell coming from the swimming pool
The reservation staff were friendly and efficient. I had a foot massage in the spa and the lady was Fantastic! the beds were rock hard and neither of us managed to sleep very well. The reception area had an overwhelming smell of chlorine as the spa doors were left open the whole time.
Very efficient hotel with excellent staff. Close proximity and convenience to the skiing facilitities The dinning buffett needs more work
Hotel very quiet as my stay was outside winter season - only saw a handful of other guests. Nonetheless buffet breakfast & dinner was plentiful and full activities were on offer. Rooms spacious. Staff helpful & friendly.
Close to ski slopes & good facilities Very poor staff overall. Repairs to room & facilities not carried out when requested
I liked the location, it is very good. Wi-Fi is free. Rooms and restaurant were clean. Beds very uncomfortable. About 50% of the staff was unfriendly and not very helpful. Spa facilities smell badly and dirty (black stripes in between the tiles) the Hammam didn´t work you have to pay 3 extra euros to experience it, I don´t recommend it. The hair drier and the safe were not working when I arrived and after reporting 3 times they were still not repaired. Food was below a 4 star hotel standards. I would say 3 stars is more accurate for the overall rating of this hotel. All in all expensive experience although I had a great holiday with my friends.
It is located in a convenient location to the ski lifts and the local shops. The quality of the hotel is definitely not four stars. Food is mediocre, room average with very poor ventilation and dark, with no reading lights. Service is very average, more suitable for package holidays.
O verall excellent hotel, staff generally very helpful. Hotel situated 2 minute walk from Gondola to first ski station. Staff on bar were not very friendly. No money exchange available as it was low season.
In the afternoon the level of cigarette smoke in the bar and lounge area became high. The rest of the world is limiting exposure to cigarette smoke. I strongly suggest that your hotel restricts smoking in public areas. I would receommend your hotel but I would advise people about the cigarette smoke
This hotel is excellently located, does a great breakfast for a good 3 hours which is very useful. Most of the staff are excellent The cleaners are very good, we had all kinds of stuff lying round in our room, ipods, laptops etc and we were pretty untidy and the cleaners did a great job even putting our board bags under the beds to make more room for us. However the towels are thin, the spa facilities are terrible, bordering on unhygienic and unsafe. One member of staff who thought me and my son should not walk through reception carrying snowboards and wearing snowboard boots was also a bit annoying
Location was good, a short walk from the ski lifts and in the centre of town. Location was also the hotel's downfall - right above a bar that can play music until late. Staff were not helpful and unsympathetic about any issues. The buffet style breakfast was also basic and not very nice - we decided to eat elsewhere. Having stayed in numerous hotels through work and socially, the service of this hotel is very poor. I believe this is mainly because they rely on the location and limited competition in the immediate area. My advice would be to pay a little more and stay elsewhere, alternatively if you just want the location then grin and bear it - just try not to interact too much with the staff!
Value for money. The wide selection of food in the buffet restaurant.
I was very happy with the accomodation The wine with the meals could have been much better
the Hotel staff. exceptionally friendly and helpfull. Hot chocolate is the best ever. Some food was very poor and door banging seemed to be the pastime late at night and early morning.
the location of this hotel is fantastic. It has fantastic views. The beds are really comfortable. The food in the restaurant is simple but good and the breakfast was also really nice The bathroom was outdated, but very clean
Excellent value for money. Soft pillows, soft duvet, fluffy towels
Great location for accessing the slopes. It's a very honest hotel with good conditions for skiers/snowboarders. Wireless internet access, ski locker and the breakfast buffet were much appreciated. The relatively small size of the room and noise isolation.
The view from our room was outstanding; the breakfast was excellent; the room was adequate; the rate was good and this hotel was the only area hotel which responded to our queries promptly.
It was very good - all we expected and more. Staff were very helpful. Room was clean. Food was OK. We had no complaints/problems at all.
Stunning views Small bathroom.noise
very warm hotel which is needed at this time of year in andorra,very clean and comfortable rooms which were very spacious with beautiful views of the mountains.great location. breakfast selection was not great
We like the good atmosphere N/A
Being able to sit on the terrace and eat an evening meal watching the sun go down The cleaning staff came too early to clean the room