Guest reviews
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
9.0 "Perfectly clean."8.6 "86% said
rooms were clean ." -
9.0 "Terrific location."8.4 "
Great parking , according to 84%." 7.5 "City centre within easy reach , said 75%." 10.0 "100%liked the proximity to sightseeing ." 8.0 "80%enjoyed the restaurants & bars nearby ." -
8.8 "Vibe was good."8.9 "89% said it was a
stylish hotel ." 10.0 "100%enjoyed the friendly atmosphere ." 10.0 "100% thought thehotel was luxurious ." -
8.8 "Great service."9.6 "96% found the
staff to be very friendly ." 7.9 "79% said thereception staff was great ." 7.7 "77% thought theservice was very professional ." -
8.4 "Amenities are good."8.3 "83% thought the
building was wonderful ." 8.6 "86% found thegrounds to be nice ." 10.0 "100%loved the terrace ." -
6.5 "Bar is ok."
-
4.2 "Value below average."2.2 "78% said the
breakfast was too expensive ." -
4.1 "Internet is poor."3.8 "62% said the
wifi quality was bad ."
Overall Rating
-
9.2 "Perfectly clean."
-
9.2 "Terrific location."8.8 "
Great parking , according to 88%." 10.0 "100%liked the proximity to sightseeing ." -
8.8 "Vibe was good."9.2 "92% said it was a
stylish hotel ." 10.0 "100%enjoyed the friendly atmosphere ." 10.0 "100% thought thehotel was luxurious ." -
8.5 "Amenities are good."8.6 "86% thought the
building was wonderful ." 8.5 "85% found thegrounds to be nice ." 7.8 "78% thought thearchitecture was beautiful ." 10.0 "100%loved the terrace ." -
8.5 "Great service."9.5 "95% found the
staff to be very friendly ." 7.7 "77% thought theservice was very professional ." 7.7 "77% said thereception staff was great ." -
6.7 "Bar is ok."
-
4.4 "Value below average."2.6 "74% said the
breakfast was too expensive ." -
4.0 "Internet is poor."3.5 "65% said the
wifi quality was bad ."
Overall Rating
-
9.0 "World class service."9.7 "97% found the
staff to be very friendly ." -
8.9 "Location is great."
-
8.5 "Rooms are great."7.7 "77% were
happy with the bathroom ." -
8.1 "Comfort level is high."
-
7.0 "Good breakfast."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
7.7review from
The Front Desk staff was exceptionally well versed and helpful. Help schedule tours, gave great advice reagrding places to go and eat. Very Professsional.
-
7.0review from
Nice room
-
5.7review from
Reasonably good location about 1km from Epernay. Very good quality and sized accommodation for a European hotel. The credit card we provided to booking.com as guarantee was debited for accommoation cost by the hotel at the time of booking. This is practice counter to any other hotel that we have booked online or otherwise, usual practice is for payment to be made at the end of the stay. This caused us extra currency exchange expense as the card we provided to booking.com as guarantee was not the one we use for payments. We consider this practice unacceptable and probably illegal as we had authorised booking.com to debit the card in the case of default, the hotel had no authority to debit the card. Also, most European hotels we have booked online include breakfast in their tariff. This was not the case with La Villa Eugene who charged EUR17 extra p
-
6.3review from
great location and parking, clean rooms, helpful staff. Good breakfast except coffee tasted like it had been warmed for several hours beds too firm for my taste, room temperature quite warm even when heat is turned down/off. Had to leave window open, traffic noise. when staying in the front rooms of the hotel
-
6.3review from
The room was very large and beautifully decorated. The breakfast room was also delightful and the breakfast was delicious. It was a shame to have an indoor pool that was not heated.
-
8.0review from
This Hotel is exceptional value for money and is a prime position. Not one thing
-
8.0review from
We were upgraded to a superior room
-
8.0review from
extremely friendly and helpful staff, and all the champagne!
-
5.6review from
Geen restaurand en bar
-
7.2review from
lovely rooms that are large and comfortable. beautiful restoration and breakfast room. at far end of the avenue so bit further to walk than expected but not impossible
-
7.7review from
The Front Desk staff was exceptionally well versed and helpful. Help schedule tours, gave great advice reagrding places to go and eat. Very Professsional.
-
7.0review from
Nice room
-
7.2review from
lovely rooms that are large and comfortable. beautiful restoration and breakfast room. at far end of the avenue so bit further to walk than expected but not impossible
-
5.7review from
Reasonably good location about 1km from Epernay. Very good quality and sized accommodation for a European hotel. The credit card we provided to booking.com as guarantee was debited for accommoation cost by the hotel at the time of booking. This is practice counter to any other hotel that we have booked online or otherwise, usual practice is for payment to be made at the end of the stay. This caused us extra currency exchange expense as the card we provided to booking.com as guarantee was not the one we use for payments. We consider this practice unacceptable and probably illegal as we had authorised booking.com to debit the card in the case of default, the hotel had no authority to debit the card. Also, most European hotels we have booked online include breakfast in their tariff. This was not the case with La Villa Eugene who charged EUR17 extra p
-
6.3review from
great location and parking, clean rooms, helpful staff. Good breakfast except coffee tasted like it had been warmed for several hours beds too firm for my taste, room temperature quite warm even when heat is turned down/off. Had to leave window open, traffic noise. when staying in the front rooms of the hotel
-
6.3review from
The room was very large and beautifully decorated. The breakfast room was also delightful and the breakfast was delicious. It was a shame to have an indoor pool that was not heated.
-
5.6review from
Geen restaurand en bar
