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The friendly staff
The staff is overwhelmingly friendly, knowledgeable, welcoming and helpful. No question goes unanswered, no issue is left unattended. This is a warm and wonderful "home away from home" which we look forward to everytime we come. Breakfasts are superb!
It is almost like going home now when we stay at Am Tor. It is so convenient for this beautiful town's walking street with it's eating and drinking facilities. The Euro 2008 Football coverage added to the enjoyment and had none of the thuggery of an English equivallent. The parking is a bit tight, but luckily we didn't have to move our car from when we arrived until we left
The friendly welcome and treatment of the hotel staff as well as the great location.
everything was good no
Clearly the best hotel in town - and a very pleasant experience it was. A very nice staff and good breakfast, with immediate access to the town's very active square. Parking is limited on site - but apparently available nearby. We had a "superior room" - which all in all was fine, but in this case it also meant an unmade extra bed - which is always a bit tacky.
This is a delightful hotel in the very centre of the town - a very old historic building kept in impeccable condition with every comfort, helpful staff, a very nice cosy atmosphere, excellent breakfast. Thoroughly recommended.
Courteous desk attendant...
Very central location but quiet, atmospheric hotel. Spacious room (2-bed room with 2 extra beds) just for our needs, very good beds.
The staff here are wonderful! The Bistro is the perfect place for a beer or a quiet cup of coffee. Great location, and wonderful displays of the history of the city wall.
The hotel is actually inside the old city wall. At the rear of the hotel, the inner city shops and gasthuases were very nice and in easy walking distance. The rooms were clean and quiet. Elevator access is a huge plus.
The room was OK, breakfast was good and that's about everything which was positive. The restaurant wasn't open during the weekend and in the city center there wasn't much open either. Some information about open restaurants or recommendations would've been welcome.
Breakfast is excellent. Proximity to downtown is an attraction. Courteous, professional staff. Underground park garage entrance needs to be cleared to allow easier access. Cars were often parked too close to the entrance to allow larger vehicles to access the garage easily.
Nice modern room, the wireless isn't free but very reasonable, and the excellent breakfast buffet. The restaurant was pretty pricey. The walls in the rooms are a little thin. I clearly heard the guest in the next room visiting the bathroom.
Very nice hotel, very clean room. Outstanding breakfast buffet.
We had a wonderful experience and highly reccommend the hotel, especially the Junior Suite
The hotel was very nice and clean, the staff was very helpful, the breakfast was very good, and the location was very convenient to the downtown area. All in all it was a very pleasant experience.
Very nice facility with great staff. Would recommend to anyone.
The room was neat & tidy. The breafkfast served was not of "4 star" quality. I would like to have a watercooker in the room.
Very friendly & helpful staff and owners. Excellent value, lovely area. Recommended!
It was very clean, a very relaxing and homey atmosphere, the food was very good and even though I speak very little German the staff was very friendly. I would recommend this hotel for families or people who just want a nice quiet and safe place to stay. no
Everything was very good Not much english lituture
Friendly staff, newly decorated room with good facilities. Best price quality ratio for the region.
Dining at their restaurant was fantastic! Everything we ate off the menu was super delicious. Every item is reasonably priced. The hotel's staff were very, very friendly. We highly recommend this hotel and we will come back again. The church bells ringing early in the morning...
Everything. The host was especially nice. Great balcony, excellent breakfast, easy parking, wi-fi worked.
I've stayed only for one night , but I really appreciate the fact that the hotel is very clean , clean air and silent area !
Very friendly and helpful staff, closeness to the Luisenburg festival (one can walk there!), lovely location, many hiking paths around, good for rest and recreation.
Everything, definitely recommended. The map shows the final road leads from a cross road but in reality is only a right turn so take care not to miss this final right turn.
The staff wre wonderful and friendly, and more than helpful when it came to restaurants and other things in the area. The surroundings were comfortable and beautiful. I definately plan on returning.
Everything was delightful. The rooms are an exceptionally high standard with good attention to detail. There was a shoe cleaning facility at the door to the lodge building and even the balcony had a carpet! The rooms and breakfast were exceptionally clean and hygenic. The hotel is in an extremely quiet location at the end of a cul-de-sac. The forest location is sublime - and yet conveniently on the fringe of a very nice town. The owners are genuinely friendly and hospitable. The other guests were very respectable and friendly. The breakfast is served in their cafe/restaurant building adjacent to the lodge building from where you also get glorious views. The breakfast was excellent good with fresh food constantly being replenished. Both buildings are modern with perfectly tended gardens. Only wish we had planned a longer stay here!
Nice view around.
The very friendly welcome Only one thing - for a sunday, breakfast was very early!
The room was very nice, well decorated, and the staff was super friendly. It provided good access to Grafenwohr. The parking availability could be better.
Nice room, comfortable bed, terrible pillows. The resturant and bar had been fully reserved by a wedding, something I was not told before I arrived. A bit inconvenient to have a large party one floor below, and they did not stop at 9pm...
absolutely recommendable, friendly receipt, nicely furnished room with a lot of place, excellent food (star level), free Internet, enough parking bays around the house, distinct the extensive breakfast refreshment bar which leaves open no wishes; over again with pleasure
Friendly staff. Nice decor. Comfortable lobby, restaurant. Nice breakfast. Very modern bath in room. Not much storage space for clothing in the room.
Very clean, staff very friendly, nice rooms Heater in bathroom did not work--bathroom was freezing. Wish the mini bar was well stocked (just had a few juices and pretzels). Should also have a wine bottle opener in mini bar, maybe a few other utensils.
Friendly staff, well-appointed rooms, good breakfast
Excellent service, good food, comfortable rooms. Just remember credit/debit cards not accepted and you have to pay cash.
Every thing was ok, the only problem was been charged again at the hotel in cash. Have 3 receives from the hotel Paid trice. first at the web site by credit card , and the day of check out had to pay cash, the owner is a very rahf person , and made us pay again I have all 3 receives of € 162,00 each, because he says he did not receive any pay.Now I would like to know how will we get the money back. By Credit card?
A great place to stay, a spacious room in a perfect condition, hospitable staff and excellent local cuisine served at a nice cosy restaurant. Easy access from the A93 motorway. Card payment acceptance would be a plus.
room was very clean, staff friendly and courteous.location is remote, next to Czechoslovakian border. in heart of porcelain and crystal country.restaurant was delightful. Rooms spartan but clean and comfy. off beaten path but worth a stay/look if in that part of germany. nope, was as advertised on bookings.com. no surprises!
The staff was very friendly! I also enjoyed the country atmosphere.
Excellent accommodations and service for the price; very affordable satisfying and tasty meals, very friendly atmosphere. German style double beds, I understand it goes with the hotel's theme but they are not too suitable for a couple. However this was not a big issue.
It was quiet, comfortable, excellent service and fantastic scenary. The free WiFi was a pleasant surprize! I would have liked to use a credit card but they didn't take them. However, the rate was so good and I knew ahead of time about this policy so I took measures to pay for my stay. Thoroughly enjoyed my stay.
Beautiful area, hiking, free internet, friendly staff, a little difficult to find so print out a map or use GPS. (don't use on-line directions)
low prices - room, food and drinks, yet good service hart to find on a dark winther evening
Quiet hotel, good location, very clean, efficient staff None
Very nice hotel staff and the WIFI. Great food and drinks. Did not like the pillows.
Very nice, family run hotel with a personal touch. The staff was very accomodating. The restaurant menu and food were outstanding.
the hotel was very clean and comfortable
The one young lady who worked the front desk (for what seemed always) was very nice, knew enough English to help at all times, The heat from the radiators was not on and we needed to have portable heaters, though they were very quick in responding to our needs. The only reason a fair and not good was given was due to the heat. The rooms (jr suite) was good sized and the maid staff were very friendly
I enjoy everything But the staff was exellent specially the owner of the hotel.
The hotel staff was very friendly and helpful. Rooms were well maintained and just what a business traveler needs. Access to the hotel parking area and parking availability were the only things that I would say were not up to the level the rest of the hotel provided. It wasn't that they were bad but getting to the hotel parking lot from the bahnhoff, was difficult with no left turn lane, and parking spaces were tight.
Clean. Free parking. Friendly service.
I enjoyed everything about the hotel from the friendliness of the owner/staff to the attention to detail on making their guest comfortable. The only comment I would make is that the wireless internet was not accessible from the rear building where my room was located. I had to come down to the lobby to do some work which was a little inconvienent.
Courteous/friendly staff, good breakfast, convenient location, excellent free internet, spotless cleanliness, great balcony, good parking, elevator for hauling bags. No refrigerator. The room was a little tight on space.
Very helpful personnel, good parking possibility free of charge. Very nice that there is a restaurant in the evening for a reasonable price so that you don't have to go away for an evening meal. Very nice and large bathroom. Good breakfast. The bed is a bit too soft for my taste. A big German shephard dog scared me to death and the hotel personnel should warn people about it.
The food was excellent
Large, immaculate rooms, well furnished, great staff and good breakfast
Big and comfortable room with huge bathroom, all facilities and furniture are comfortable, all hotel is very smart. I am extrimelly recommend this hotel