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Check in and desk support efficient and quick; room clean and reasonable size. No bed and breakfast deal available on booking - cost of breakfast on top of room prohibitive so we went out to eat breakfast at local street cafes instead.
Staff were very friendly and helpful.Hotel was very convenient to city centre and and has free,secure parking at the hotel. Good value for money. Hotel restaurent is open all week for breakfasts but only Monday-Thursday for for lunches and dinners. This is not clear on their information sheets.
The hotel staff, very kind ladies.
We found this hotel very pleasant, bar area a bit small and restaurant not open. however we factored this into the very good rate we got. Would always expect a restaurant in a 4* to enjoy a relaxing meal in the evening. Overall good value. No restaurant open in evening and size/location of bar. Definitely should factor cost of breakfast into rate. No where else to go and while 13 euro is reasonable still felt we had no choice but to pay this.
Stayed one night trip for a fotball match, location was good, clean, comfortable hotel, very friendly staff. closed to main square
Only one channel in english.
A cheaper breakfast alternative would be helpful
Excellent service and comfort!
The location is conveniently located and the staff was absolutely wonderful. They knew my name before I arrived. The facility was clean and comfortable. The room was larger than I anticipated and was very comfortable for the evening. Only a single blanket was available for the evening; however, this is standard for Germany.
Location was good for our purpose (watching hockey tournament in Warsteiner Hockey Park and having food/beers in town) I booked on-line for a twin room and when I got there this was not available meaning I had to share the double bed with my mate! Nothing was done by the hotel management to compensate us for this error!!
great hotel, friendly (good looking) staff and good food it wasnt cheap
The location of the hotel is excellent, its within walking distance to the lively town centre. No need for taxi'S.
Good location, excellent price for the room, although breakfast was too pricy.
It was a pleasant stay, Staff was friendly and helpful, and the hotel is very near the inner city good for shopping.
use of the simming pool and sauna inflexibility of check out time
I liked the comfort of the rooms where i got an exellent sleep the dark curtains were great at keeping daylight out in morning and everything about the stay was faultless
I do like to keep my bicycle in the room with me. I also like the view in front of the window. We did not took the breakfast in the hotel because of high price. The nearest cafe gives food 3-4 times cheaper
Large room with plenty of space and light. The hotel takes dogs which was ideal for us.The staff were friendly and spoke excellent English.
The staff were very helpful. It was pleasing to see that a 10.00hrs finish for breakfast meant that the staff didn't start clearing the dining room until 1000hrs. Unlike some hotels where a 10.00 finsh means that they start clearing away the food at 0900hrs. It is very much a late 60's/early 70's concrete structure with little external elegance.
Helpfull friendly staff and the hotels location close to the town centre within easy walking distance.
was on business, very central and peacefull nothing
The hotel is located in a beautiful nature. Rooms are large and spacious. Very easy to reach Dusseldorf central station. Everything was perfect, no complains. The only problem which might not be the hotel fault, is that my I-pad did not connect to the wi-fi net, it happened also in another hotel. One hour per day free of charge use of their computer in the lobby.
Easy access to town, good spa and great breakfast.
This is a 4-star luxury spa hotel with massage and pool in the suburbs of Dusseldorf. It is also within walking distance on a good day (about 5 blocks) from the Hauptbahnhof and was probably one of the top hotels we've stayed in during the past 2 years in Germany. The hotel is situated in a large park with many large trees and a few historic buildings. We used Booking.com to get us a rate of 60 Euros/night, which made our stay even more enjoyable! The bar is well-stocked and the beer garden cool/shady. It was a convenient taxi ride to our concert at Warsteiner Hockey Field, adjacent to the new Football/Soccer Stadium. The hotel staff was friendly with exceptional English skills. We definitely would enjoy being guests here again soon!
Clean and spacious with polite very efficient and responsive English speaking (for the most part) staff and value for money. Well located for our purpose in a pleasant area with delightful gardens and surroundings. all in all a very good experience There was nothing we didn't like. Everything was fine.
Big rooms for price that is more than fair Too hot, and odour around carpets, could be the odour of disinfection stuff, do not know
Good location. Noise as room beside the road & so soft bed.
Spa facilities pool and close to the shops Rooms needed updating no air conditioning
location, price, environment
I am staying at the hotel at least 3 times a year and believe that the hotel staff is the best any hotel could have I found the cleanliness of the hotel less good. Curtains and toilet in my room and an offensive smell in the elevator which I remember from at least 2 former visits and should really be dealt with.
Great hotel, great location, great facilities.
The location was great , based close to family. I dont speak german ,so the receptionist was wonderful and very helpful . I had german family members joining our group for breakfast and wanted to pay for them I'd made all the arrangements with the receptionist . However the breakfast staff had not been advised so they asked my Aunt to pay the bill , which is not what I wanted to happen. My Aunt was able to explain in german to the staff member ... however the " treat" was spoilt...... Also the rooms were very dated
We have stayed at this Hotel on many occasions, it is easy accessable to all the places that we needed to reach
Extremely clean and fresh in all areas. Towelling robes provided. English speaking staff who were friendly & helpful. Very quiet & peaceful excellent restaurant with 10% discount for residents
Very clean & tidy hotel. Very corporate, ideal for business travellers. Absolutely nothing else for miles apart from houses. Stuck in the middle of an estate so you are confined to your hotel unless you get a taxi.
the staff were very freindly.Room was very clean breakfast very expensive so did not have it.rooms ok but expected it to be better as was paying 80 euros a night
Restaurant meals, Hotel Staff.
Very nice staff; nice location in residential area very calm - price all inclusive (mini bar, internet,...). Quite good restaurant offering interesting dishes - a bit expensive (starter+dish+ a glass of wine 40 eur ca.) Breakfast expensive (15 eur) ; including breakfast price per night was 80 eur which is pretty good
Clean and expansive rooms. Excellent customer service at front desk. Little bit off the main track, but not enough to cause concern
The hotel it self was very nice, the staff were all very friendly and helpful.
Poor check in facility and the rooms were extremely cold
The Lady in the resturant in the evening was very attentive, helpful & friendly. The food was good. The hotel was clean and attractive. Breakfast was limited. Some staff were a little unhelpful. Hard floors looked good but created a noisy sound box. Not convienient for the city centre if you didnt have transport. No fire instructions or emergency procedures in our room. No guides or info for local area. The staff didnt know about german wine, and were limited in their knowledge of the locality. ( Hotel set up around Italian themes.)
Staff were very helpful and polite. Breakfast was very nice. Nice relaxed sort of place to stay. I did not ask if there was a hotel bar open in the evenings or whether food was available at times other than breakfast - perhaps this information could be put on the website or advertised more prominently in the hotel.
It was clean and nice and quiet. It was a little cold in the room.It was too far out of the way for a stranger to the town.
Cold Room. Poor check in facility.
Professionalism of the staff order and cleanliness of the hotel
the location i booked a double bed and got 2single joined it was uncomfortable for me especially with the small sheets.
good bed and good shower and good breakfast design hotel ? ???? to expensive and to small rooms, strange environment...
Funky decor, easy parking and very clean. A bit too basic for the price
Top notch hotel. Excellent food and service. Staff were very accommodating. Large room with free Internet access for my laptop.
Welcoming hotel set in ideal location. Freindly and helpfull staff.
Excellent comfortable Hotel - ask for Room 101 its great!
very nice hotel in an old building
I loved the location - good for mg centre and perfect to watch Borussia mg. Good parking, lovely rooms - modern and very comfortable. Breakfast wasn't laid out on a buffet as I expected; a plate was brought to the table with cheese, ham and rolls - would have preferred to 'pick my own' but can understand this can cause waste. Good selection of coffee though.
Fantastic meal at hotel restaurant. Only 1/2hr drive from Dusseldorf Too far out of town to walk. Expensive considering location but prices were inflated due to drupa exhibition in Dusseldorf.
very nice place, well appointed with very nice room. shame i only was there to sleep for 6 hours, then leave.
very nice hotel staff, breakfast normally starts at 8, but as we had to leave at 8 they made us breakfast at 7.30; clean rooms with modern furniture As the hotel is in the center of Baesweiler it is not as quiet as I hoped
Rooms are modern and sufficient space. The restaurant food is excellent, best peppersteak I had in a very long time for good price.
loved my room and the quiet area, even though it is downtown it was still quiet. yes, the parking situation was not the greatest. For a hotel that has that many rooms and only 4 parking spot. Not good.
Rooms are modern and comfortable, friendly hotel/restaurant staff checking-out during rush-hour could be quicker.
Excellent white wine and good beer For our purpose it is a little far away. (45min drive)
The staff were very friendly and very helpful. We were made to feel very welcome. The only thing I felt that could be improved was fresh towels daily. I had to ask for fresh towels. people do wash more than once during their stay and damp towels are not good to use.
good staff, good location, easy to find
Friendly staff Only that I was late arriving and there is no food available. However, there was good tapas bar close by which I enjoyed
The location was good and the hotel was well presented with friendly staff.
Very central location, nice breakfast selection.
Nice, clean, modern furnished room, reasonably priced. Dogs were welcomed, with no extra charge. Hotel located in the center of town with free and ample, public parking, at least on Sundays. Asked for an extra pillow which was never placed in the room. Breakfast buffet doesn't seem to be replenished. We came to breakfast at 9 o'clock and there was almost nothing left. Staff proceeded to clear tables ignoring the fact, felt rushed to finish breakfast.
No, card facilities, especially when you are from the uk and you have to get cash, which would not have been a problem if we had been aware of this prior to going.
Decoration and comfort. There is no fitness.
The staff has been very friendly. The look of the lobby has been very modern and stylish. Clean room Ash tray in the room has not been emptied, the shower gel has not been replaced after empty
Big single bedroom with multiple windows/views. Parkingspaces near the hotel are limited and difficult to reach by car (pedestrian zone) however parkingspaces (near Zitadel) are just 5min walk.
friendly staff , a good room, good central position and a good breakfast
Friendly staff, free internet, quiet room, convenient town centre location, value for money. (I did not have a car.) The room was a little too warm and a bit small. The desk staff were not able to give detailed advice about connection to the internet. The chair was covered with a rather sticky leather/plastic material.
the beds were marked as being deep cleaned each time someone had slept in them. The hotel is in the centre. Breakfast was adequate. The room/hotel was clean. There were quite a few stairs to climb with luggage. No porter, and you couldn't expect the reception girl to carry one's heavy luggage! They need a lift. Used bedding was in the corner of the entrance lobby!!! No facility to make a drink on your arrival, a tees made should be in the room. The hotel is in need of redecoration and modernisation in some areas.
It was the best hotel I've stayed at in Juelich. The room was spacious and amenities were great. There was even a flat screen tv, dvd player, hair dryer, and mini fridge. It was very clean and the staff was helpful with restaurant suggestions and any questions I had. The only negative was that the internet connection could be a bit spotty in the room.
I felt the staff was very helpful and were interested in me personally.
central location the price is a bit high compared to the provided services
Pretty much everything =) ... as always