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Great hotel at an excellent location near shops, restaurants and the Jobing.com arena. The pool was very nice and food by the pool was excellent! We stayed there to attend the Coyotes Vs. Minnesota Wild hockey game. The Wild hockey players stayed at the hotel and my son was thrilled to meet and take photos after the game at the hotel. nothing - everything was great!
Fast check-in on a game day! Business center / store was not open at 4am.
Can't say enough good things about this hotel. Staff, housekeeping, amenities, ambiance all wonderful. We were extremely comfortable and well taken care of during our stay.
Room appeared clean, although it was small, old and small details like scuff marks and older paint made it seem run down. Shower only in small bathroom, entrance to tiny rooms is more like a motel, pool is not heated and you had to go pick up and drop off the key and towels at the desk when you wanted to use it. It reminded me more of a YMCA that an Executive Center. I was expecting a hotel.
Newspaper availability Stocked refrigerator Fresh, green lawn Fine location Large swimming pool Monday treats for baseball fans Inexpensive Flawed bathroom sink drain Stale, flavorless pastry Obscure location Very poor signage Awful parking availability
The rooms were very clean, spacious and comfortable. The added extras like the drink on arrival and the 'help yourself food' in the kitchen was awesome! Nothing!
The price was ok. The place was located in a maze of parking lots and was so hard to find at night. The room was tiny and smelled like old cigarettes. The bed was horrible and you could feel the springs in your back. The shower was the worst! Little tiles on the floor of the shower that when wet and soapy became an ice rink .
Comfy beds. Nice grounds. In the middle of Glendale and near Thunderbird hospital. Like the campus atmosphere! Five bucks to park. Very hard to find a parking spot near the front.
The room was reasonably comfortable, although the heat/cooling was tricky to figure out (I'm not sure we ever did, really). The wifi was great. I liked the all-day availability of free snacks and drinks -- actually, that was really great. Kind of like home. The staff was very, very friendly - kudos on that! Well done, all! This is a little nitpicky, but the breakfast options were a little light. Fortunately, I like cereal, but my wife doesn't really. The heating system was just kind of weird. I couldn't figure out the chart that was supposed to explain how to use it - and when I sent a picture of it to two VERY smart friends, they couldn't agree on what the chart meant. Also, the trash cans in the room were pretty tiny. We moved the big one from the bathroom into the main room, and that was better.
Location, beautiful room for the cost, nice bathroom and shower. Private entry, very pleasant outdoor areas. Parking is a little inconvenient, and no visitor parking meant visitor had to park across the street at the strip mall.
Clean room. Rooms were very small. Breakfast was poor..
Overall a clean and utilitarian type of room. Nothing fancy for sure and if you're looking for a low price without worries this would be a great selection. Paper thin walls - I was in a separate building off of the main hotel so can't say whether all buildings are this bad, but I was wakened by the neighbor's alarm clock and overheard complete phone conversations - it was to the point I went outside to make calls.
The thing that impressed me the most was that they had a refrigerator in the common area stocked with name brand pop, bottled water, ice tea, milk, juice, etc... available for free 24 hours a day. There were also name brand snack items - chips, granola bars, breakfast bars, etc... The beds were extremely comfortable, as were the pillows. The bathroom had a medicine cabinet for storing stuff, as well as a vanity under the sink. Towels were big and fluffy. The parking was limited. There was plenty of parking, but it was laid out in an odd fashion, that might require a bit of walking if you didn't get one of the close in spots. The shower was a corner unit that might be tight if you a larger person.
Service was good and the rate was fair. The shower had mold and I wore my flip flops to shower.
When my husband and I stayed at Springhill, I couldn't have been more pleased. We went down there for a concert which ended up getting canceled. The ladies at the front desk helped us find things to do for the night and were just overall very friendly. The breakfast was good along with the unbeatable price. We are already planning to stay there again next month.
The breakfast buffet was especially nice compared to the usual sort of "continental breakfast" hotels offer. The bed was comfortable and the room was clean. The suite had a living room area with a couch and its own TV.
We liked the size of the room, the comfy bed and the kitchenette. The size of the trash cans, to small.
Staff was helpful even late at night. Breakfast bar included Right next to a lot of shopping Breakfast wasn't great
Very friendly/helpful staff, they have been trained well polite, know the area and offer good advice. They went out of their way to help us, the morning of checkout we had a flat tire and could not change it. We called mobile service and the staff allowed us to stay and offered cold water and other liquids as it was 107 degrees outside. The rooms only had a single TV, while it is big I do think two TVs would be better.
Staff is friendly, the mall is right there, clean rooms, awesome breakfast, clean hotel, id definitely stay here again.
Nice staff and located near shopping and restaurants. The pool and hot tub is outside. This is fine except for the days when the temp is 100+.
Bar closed at midnight
Staff.Staff and Staff is the resorts strength... Luz was great; fast and friendly. She got us checked in and on our way quickly with limited swim time available......that was important. Dan escorted us to our room and set us up quick and easy. Room service was awesome Resort fee seems over the top considering daily rate being charged
This isn't a very romantic resort. Too many places for families and not enough places for romance DO NOT LIKE THE EXTRA CHARGE AT THE DESK OF $49 FOR WHATEVER. I WAS CHARGED AN ADDITIONAL $110 WHICH $55 IS REIMBRUSED AFTER SO MUCH TIME. CHARGE WHAT YOU WILL AND LEAVE IT AT THAT. WE COME FOR THE SLIDES & LAZY RIVER LIKE EVERYONE ELSE. BUSINESS MAYBE DIFFERENT.
Comfortable suites with good beds; lush vegetation; wonderful little swimming pool right across from our suite; restaurant patio dining; a great water park for kids; good gift shop. Furniture somewhat dated; very small bathroom; stained carpet in living room (except for that, the suite was very clean).
Enjoyed the peaceful atmosphere... we celebrated our first year anniversary here and the staff was very courteous that we had an upgrade on our room and a bottle of wine given to us for free at your arrival! Excellent location! Restaurant had good quality food just a little overpriced.
As always the Weather during Spring Break is wonderful. The general layout of the resort is wonderful. This is my 3rd trip here since 2009 and we want to make it a annual thing for myself and my kids, This trip we experienced a lot of horrible service, missed room services, not being attended to while at one of their restaurants. the exception was the last night we were there. I spent $5000 over a course of 6 nights we stayed..I would expect way better service when ones pays this much. Im considering not coming back due to the service not matching the price I paid. I also feel the resort could use a bit of updating and repair. Eep in the room when we had burnout light bulbs and once again they were never replaced on our stay.
rooms and Oasis waterpark menu choices for romm service a little limited
The water park is so fun ! There are so many fun things to do there the water slides are awesome! The beds are super comfy too!! There's a resort fee that should just be included in the price but it's for a good reason and the room service is a bit high .
We really enjoyed the Oasis Water Park they had different events going on which made it super fun for the kids. The room was clean, great location close to shops restaurants and more. Plenty of things to do at resort.
We loved our comfortable room. We loved the waterpark. We loved being able to check in a little early. We didn't love not being able to bring a few snacks into the waterpark. They make sure you have to buy them there.
The waterpark was supposed to open on February 18th per the website and a phone call to the hotel - so we booked from February 20th to 24th. What they failed to inform us was that the Waterpark was only open the weekend before and the weekend afterwards. When we arrived on the Monday the person who greeted us and showed us to our room talked about the Waterpark being great and only later did we find out it was closed. We got 2 nights of the facility fee refunded, however the other 2 nights were not refunded and we chose this hotel especially because of the waterpark. Very disappointing.
We went for the water park & got more than we expected for the holiday with extended hours & activities for the children. For an additional amount we could check out later & enjoy the park more. Staff were very courteous. No microwave
Nothing Hvac was loud. Tv had cords and boxes hanging out the side. Guests ran around screaming and play until 11pm
I like the location on 16th Street. Nice bars and restaurants close by. Water park was fun. Rooms are a bit dated. Water park was smaller than I was hoping. Not a lot of choices for dining on resort during summer.
The amount of space for the King bedroom suites was very accommodating. There are two separate rooms, a living room area with a pull out bed is great to use if you have additional folks with you or children, and a separate bedroom in case you want more privacy. The staff were very knowledgeable and responsive. I didn't need much assistance, but for the few questions or needs I had, they were quick to aid me. The resort is kept up well. It has stayed up-to-date since my last stay there 20 years ago. I'm happy to see it has been kept in good condition. I went to the spa and the masseuse was incredibly experienced and did an exceptional job. I would highly recommend the spa. There are a few small areas that the resort could improve on: -I noticed it was very difficult reaching hotel staff by phone. I tried every single line (ie Guest Request, Room Service, Front Desk..) just to try to reach someone. This happened to me about 5-6 times within my first 36 hours. They could work on beefing up availability of folks to answer phones. -The spa was fantastic, and one of the showers was very dark, and had one ceiling light which was not in the shower. This made the room dark after pulling the shower curtain. It didn't do justice to the overall appearance to the spa. -Also I would recommend the spa supplying a few creature comforts in the locker room, such as disposable combs for people to use after showers.
Everything was amazing. How early check out was not the best.
Easy check in They boast "millions of dollars in recent renovations" but the rooms are just awful. I remember this resort from many years ago, and at the time it was very nice. They have basically let the whole place become run down and have milked it for all the money they can get out of it. It is a run down crappy "resort" now, and should be condemned.
Aging but acceptable property The practice of a mandatory resort fee seems to be a gouging tactic if you don't use the services. Not against this property specifically, just the industry practice. Other than that, a pleasant stay.
It's a nice place, bed was so good Nothing to complain about
I loved the cozy rooms, I get cold very easily so I was able to turn the heat on full blast while being in a SUPER comfy bed. Room service was amazing and very quick and the staff were very nice and helpful.
Nice rooms for the price, fun waterpark, but the pools were dirty and the pool pavers were blistering hot on our feet.
The pool was great! The pool staff was excellent and always around if you needed anything! We were unable to check in early, so they said they would text us when our room was ready which should have been by 4 because that's the time of check in. Around 4:30 still no text, so we decided to go check ourselves. When I spoke with the woman at the front desk about checking in she said our room was still not ready. Luckily she moved something around and got us into a room, but what if I hadn't gone to the front desk and just waited for a text who knew how long we would have waited. If check in is at 4 then we should have been in a room by that time. Also the housekeeping never came to clean our room on the second day which I found very odd.
This place is beautiful. The grounds and buildings are recently remodeled and they are very clean. The room had a lot of space. Parking was great, and the resort fee was actually worth it for once. They give you a lot for the $24 a night fee, I had no complaints.
Great location, close to the highway and a ton of restaurants. When we got to our room the temperature was 79* and kept climbing, lowering the setting did not help. We left for dinner, called front desk and they said someone would be up shortly to look. 2 hours later, we returned to the room and the temp was now 80* and nobody had been there. It took a second call, someone came up, fixed it, and then an additional hour before the room was comfortable to sleep in...
It did not feel welcoming
Very friendly staff. Great location. Great value. Definitely will stay here again
Renovated rooms are very comfortable and stylish. Deluxe rooms have a patio and stall shower. Staff throughout the hotel were very friendly and helpful. Buffet breakfast is extensive and well priced. Public areas have been beautifully redone. Did not dislike anything
Reserved two queens, no one informed us that there were none left on arrival.
Staff was helpful and very welcoming. Nice upgrade next to the pool for $10.
The housekeeping staff and maintenance were excellent! Very courteous and friendly The pool was NOT HEATED as advertised! ! Thr Rixton Pub was the WORST food and service ever! Very overpriced and orders were all wro g and food tasted horrible. No one ate their food. 100$ non refu fable dog fre
The rooms were nice. The area had many restaurants within walking distance. Close to the freeway and easy to get to. None.
Everyone from the two gentleman at the front desk to the woman who cared for us in the 'pub' was extremely pleasant. They obviously value customer service a lot. The only nit-picky thing I can even think of to put as 'bad' would be that the doors and fixtures for the door seem older and don't seem like the most secure thing.
The beds were great! Somewhere in my booking it had "airport" in the name...but we were a relative long way from the airport! Also our room had a smokey smell to it...
Bed. Linens. Pool. Exercise room I would rather have had a non handicapped room so that I could have used the tub
There was a dj poolside all day, then a jazz band played on the roof directly above me until 10:00 pm. 7:00 am kids yelling bloody murder in the pool, if you don't like sleep this is your spot
Breakfast. $10 voucher for the in-house restaurant. Rooms & beds were clean and sharp. I booked a Sunday night stay. Apparently they were all-booked for the night before, and after I arrived 30 minutes before normal check in time on Sunday, and they couldn't accommodate me for those 30 minutes and made me wait until the normal check in time.
Location was good for what I needed. Other than that, stay away. Bedding was clean, staff was attentive and polite, but the place has not been maintained. At all. The property may have ranked a 4 star rating long ago, but it honestly looks like that was the last time they even spent a dime on upkeep of the structure. Again, the employees were great, but the place is a dump. Room had carpet that was withered and frayed, looked like it had been installed in the 80's. As if that wasn't enough of a tip off, there were several huge stains that literally looked like a donkey had urinated a few times - again, quite a while ago. Air vents have not been cleaned since the last century, so if you are into breathing spores, other people's skin cells, and bacteria - this place is for you. I also had the pleasure of sharing the suite with a loud buzzing noise every 55-60 seconds. Sounded like a cell phone on a table vibrating. After a few nights of putting up with this, I decided to investigate. Really with I had not... first I found a huge 36" x 16" hole hacked out of the wall behind a mirror hanging in the connecting hallway to the front room. This had some other mismatching hunk of drywall dangling in it, not really doing much to seal the hole. Emergency plumbing repair unfinished? Maybe the source of the camel pee stains, don't know. Finally, I found the item responsible for the 55 second interval alarm... behind the vent in the ceiling, a cheap recirculation pump was mounted with no thought for vibration dampening. Seriously, this thing was absurdly annoying. Honestly, I've seem far better maintained rooms in a Motel 6 or Super 8, I expected much better from a hotel of this supposed caliber.
Old meets new was fun. Learning more about Don being blown-up in his crappy, small, yellow forgien sports car gave a fun dangerous vibe. Fitness room worked. Loation is great. Covered parking rules. One beat House music is hard to take by the pool trying to read or on the roof watching a beatuful sunset. That music requires the listener to be on lots of really good drugs in a club to be appriciated. However, I dare to say most people thing that music sucks anytime, anywhere while on any drug(s). Clubbing, stockholm syndrome nonsense, sholdn't be forced on everyone in the name of pseudo cool.
Restaurant was good. Junior suite was spacious. No hot water so cold showers all weekend. Towels were old and not very soft. Combo shower/bath was old/cheap. Blinds wouldn't close completely in living room area so privacy was an issue - especially since you could see through to the bedroom. Overall impression is that they took an old, run down 2 star hotel and tried to updated it with hipster accents. I've seen it done well elsewhere but here they fall short.
We spent most of our time at the pool it was a great relaxing atmosphere the only drawback was that the pool closed early We didn't like that the pool closed so early
I like the amenities that were offered. I would definitely stay there again.
everything was above and beyond fantastic! incredibly friendly and knowledgeable staff, hip pool with excellent late night vibe, delicious drinks, tasteful decor, all-around cool scene in the heart of phoenix. we'll return whenever we can!
Lady at the front desk was very helpful finding me food at 12pm.
Great, helpful staff; Arty and comfortable; Delicious bistro / bar; Wonderful rooftop bar / open lounge with live music. Convenient location and easy covered parking. In Phoenix!
Proximity to many bars and restaurants. Also next to Tanger Outlet. Great free breakfast. Very friendly staff at front desk.
Verified my reservations day before arrival. Reserved and paid for double beds. At chech in I was told they didn't have any doubles left but I could drive 15-20 miles from where I was at the get the rooms. Not an option since the concert started in 20 minutes. Then they offered me a roll away. Desk informed that she would give me my room at no cost because of the 100% guarantee. That of course made the uncomfortable roll away worth it. Until the next morning when we spoke to the day manager who informed us that since we booked it through a 3rd party the 100% guarantee didn't apply. We informed him about what we had been told by the front desk the night before. He finally agreed, refused to provide any documentation for the credit which may or may not show up as a credit in a week or so. Not happy or convinced it will happen!
The staff was exceptional here and everything exceeded our expectations. We visited when the area was quiet- nothing at the stadium or the arena- and loved it.
Nice place No smoking. $140+ rooms but $27 just to park in garage. And no the hotel doesn't pay for it dicount it or validate parking. This was a bummer.
This hotel is Nice and clean. The interior design is modern. The location is perfect if you want to take a stroll around downtown. From the front entrance, you can see the US Airways stadium, the Chase stadium or arena (sorry, not a sports fan) and just a few minutes walk away. Also it about a five to ten minutes walk to Heritage Square. One minus is the room we stayed in had only one chair and a long sofa for seating. Having just one chair made it tough for two of us to enjoy food or coffee in our room. I recommend friends to stay there, but because it's downtown, don't be surprised about how expensive parking can be, $23/night. None
Cleanliness Room service took forever to show up...2hrs later
Room was clean and comfortable. Staff was friendly, courteous and professional. Only guests can enter the guest room floors. Our room's thermostat was not working right. Our room at the lowest temperature was freezing but at any higher temperature our room would be way too hot. There was no door on the shower which caused water from the shower to get on the bathroom floor, making it slick and a fall hazard. Our bed had no sheet, just the comforter and a small throw blanket. We had to request a sheet and add it to the bed ourselves. We had a very difficult time getting comfortable enough to sleep.
I liked the location, the décor, and the amenities and perks included with the hotel room stay. Overall, a great hotel. :) I did not like the design of the shower, where it was only partially enclosed with a glass wall, where water could spray out onto the bathroom floor. The mattress was a little hard, and the pillows were a little flat.
Staff was very friendly and helpful. Love the location - easy walk to arena and convention center and light rail. Plenty of restaurants, clubs, live music choices nearby as well. While I didn't mind, some may be put off by the need to leave the hotel and cross the plaza to access fitness center and breakfast. Both are well worth the "inconvenience"
Mountain biking and guide (Chip) were excellent. Wright's was outstanding dining all around. Food, service, presentation, ambiance, price. If the entire resort were run like Wrights, this would be a five star resort. Spa services, attendants were great. Megan O. at the front desk was very friendly and helpful. The lobby is beautiful. A Maintanence engineering employee whose name I did not get. The bicycle room service provided a bit of whimsy and were a delight to watch them ride through the resort. The swim up bar is a nice touch, but perhaps should not be immediately next to the kids water slide. Was billed as a five star resort when I booked it. Don't get me wrong, this is a nice place with a lot of history. However, a five star resort implies attention to little details that separate you from other resorts. Those little details were missing. While I understand the main entrance is under renovation, the concrete blocks holding down the umbrellas for the valets looked cheap and haphazard. Not a good first impression. Upon arrival, no one offered to help with my bags, merely pointing me to the direction of the temporary main entrance. At that entrance, there is a small lip in the doorway, making it difficult to maneuver a roller bag. While the front desk did ask if I needed assistance with my bags, no bellhops were around if I did, and given the room location, they should have been more readily available, as my room in the garden wing is on the second floor accessible only by stairs. Upon check-in, I searched for ice (which with a bellhop could have been a non-issue at least for the first day). I could not locate the ice machine, or anything in the in-room literature to direct me. I found a housekeeper and asked her. She did not seem to know either. A maintenance engineering department employee coming out of a guest room overhead the conversation and immediately led me to the nearest ice machine himself. Unfortunately it was broken. Not only that, there was a bus cart full of dirty dishes stowed in front of it. Again, this is the kind of little detail a five-star resort takes care of. The ice machine in the adjacent paradise wing seemed more designed for "back of the house" rather than for a guest to be accessing it. Service at Frank and Albert's was very nonchalant. It did not seem as is they cared if we stayed to eat or not, or enjoyed our meal. Everything seemed to be under construction at once, causing noise throughout the day, from early in the morning until afternoon. When I asked about this, several, employees' response was "well, it's the slow season...." as if I should have lower expectations because it's August. Again, a little detail a five-star resort should nail. Guests should not notice a difference in staff attention regardless of "season." A few other "little details": In the lobby bar, the cords for the TVs and speakers were haphazardly hanging, not neatly along the wall. There was visible water damage on one of the corner speakers. A large cobweb was hanging in the corner and blowing with the AC. There were several areas where grout or paint had dripped onto the pressed concrete blocks from recent renovations but were left there, not removed. The pool desk was open and appeared to be staffed, but was unmanned for five minutes, leading me to walk behind the desk to help myself to clean towels as no one was around. Ultimately, we cut our stay a day short and moved to a different area five star resort, where we did not experience any negative issues.
Many luxury features. Service very good and happy hour nice. Hot tub not warm, bed sagged in middle, no robes, landscapers started gas power hedge trimmers at 8:35am for 45 minutes in courtyard next to room.
We celebrated our anniversary and were upgraded to a beautiful suite, and the front desk staff sent a beverage, chocolates and fruit to our room when they learned. Loved the room, the grounds are amazing and enjoyed the amazing amenities. We're planning to return every year.
My room was nicely renovated but bathroom much to small. The shower when in use would soak the bathroom floor. The property is getting tired looking, time for a face lift. I returned after 10 years and was disappointed to find gym still to small, spa uninspiring, exercise studio and bike/tennis area a throw back to 1980. I would return to the front portico each morning from a long run and was never greeted by bell staff or offered bottled water as i stood there recovering from the run and sweating from the desert heat. I have become so accustomed to being greeted by staff with bottled water and towel upon returning from jogging at all great hotels that i really resented having to ask for it. The main lobby is beautiful and I enjoyed evening cocktails on the patio adjacent to the lobby. The bar staff was lovely. Lunch and breakfast in Frank and Albert's was painful to endure. Breakfast was so delayed with mistakes to the order and lunch was mediocre. The cafe also disappointed. One meal at each was one too many. Best meals were all off property. My daughter and I walked thru the shops and found once again we were back in the 80's. We love to shop so it was hard to believe there was almost next to nothing to buy. Housekeeping was a bit lacking of management, it seemed. Dirty dessert dishes lingered in my room for two days. The Scottsdale - Phoenix area has so many fabulous resorts, it's to bad The Biltmore doesn't seem to be one of them anymore.
Nice pool and gym. Great drinks at the hotel bar. Beautiful hotel. They seemed to be incredibly short staffed in terms of housekeeping. On our first night, our room wasn't ready for check-in at 6:30pm -- 2.5 hours after the hotel's check-in time of 4pm. It seemed like it would work out in our favor because we got a room upgrade since our assigned room wasn't ready. But then on our second day our room wasn't cleaned until 4:30pm and on our third day, they didn't clean the room at all -- and we were out of the room from 10am until 9pm! When we called the front desk, they offered to send someone to clean the room, but it took 40 minutes for someone to show up.
Property is fantastic. Amazing history of the Biltmore, as seen in all the photos throughout. Room needed updated
Fabulous architecture and gardens; friendly and helpful staff, great breakfasts. Everything! nothing.
Lots of places to sit and talk. Good facilities. Newly renovated rooms are very nice. Staff is great! Smoking in the general seating areas outside
Truly beautiful hotel. Beautiful grounds. Upgraded us to a private cottage room free of charge. Would love to stay here again soon.
Everything! Very Unique.
THis was a great weekend getaway spot. My wife and I travel a lot and this hotel exceeded our expectations. The free buffet breakfast and evening drinks were great too. The best part of our stay was the fact that we could go across the street to a place called West Gate. They have some many things to do. Restaurants and bars galore!!!
If you are looking for a very nice place to relax with peace and quiet. Please visit the Glendale Residence Inn. Also, the customer service is great and they have a wonderful staff, My husband and I stayed here for our 3rd Wedding Anniversary and the hotel is very clean and everything is upgraded. Tip - Walking distance from the Westgate with nice restaurants and shop and the dancing water just like Bellagio in Las Vegas.
Spent 4 nights in July 2009 and loved everything about the Residence Inn by Mariott Phoenix Glendale. The hotel is beautiful. Rooms are spacious, clean, and very comfortable. Front desk and other staff could not have been more friendly or helpful. Breakfast was very nice and we were even able to grab something before the 6am start when we left for the day at 5:30. Evening reception is also a great touch. Location is wonderful...close to the freeways and many fun restaurants at Westgate Center. Loved the convenience of printing out boarding passes using the computer in the hotel's business area. And my boyfriend loved that it was walking distance from Cabelas. I would recommend this hotel to anyone.
My family and I stayed in the 2 bedroom suite for three nights. We loved it! It was spacious and had everything. We needed for the kitchen. It was only 2mins from the university of Phoenix stadium where my sisters graduation ceremony was being held. I wish we had stayed longer. Overall for the price, it was a good deal. Next graduation we're going to book the same suite.
this hotel is in walking distance to the stadium. its very clean and roomy for the money. we got a suit where the kids stayed in one room and my husband and i stayed in another.i will go back again.
Very accommodating staff - I booked a great flight/hotel package and they matched the discounted hotel rate when I requested an additional room. The suites are moderately sized and have no partition between bed and living space, so I booked a second room for my pre-teen boys next to our room. Our room overlooked the pool and we did have a bit of noise in the evening from other families using the pool - nothing over the top. Exercise faciliites were great. Morning breakfast included hot foods like scrambled eggs, french toast, waffles, sausage, potatoes - more than the traditional cold cereal and pastries served by other hotels promoting 'free continental breakfast'. My boys were happy - so was I. VERY close to movies, sports venues, restaurants and shopping.
I stayed at the Residence Inn in Glendale AZ (right across from the Univeristy of Phoenix Stadium) and had such a great time. We were there for a tournament in town that had the area filled, and after hearing the stories about the other near by hotels, I have to say I am so grateful that I satyed at the Residence Inn. From the minute we got there, to the minute we left, the hotel staff went above and beyond to ensure our stay was a great one! Breakfast was delicious (and free). The pool was absolutely wonderful....it almost had a resort feel to it!!! I highly reccomend staying at this hotel, I will definately come back!
Great location to stay for a NFL or NHL game,. Very welcoming and knowledgable staff. I will stay again.
Beautiful, fantastic wonderful, beautiful suites with full kitchens and granite counters. it was nicer than my house. this is an amazing place to stay. great breakfast every morning, this place is a 10
Resort was pretty and acommodations acceptable for price. Narrow roadways and endless views of cars. I was unable to find a way to navigate through the resort without walking through the parking lots. Only room service ordered was a caesar salad with a total cost of over $20. Lettuce had just been washed, but not dried so it was watery with cold cut type chicken placed on top. Very poor especially for a Hilton.
beauriful view from the highest point on the property. Rooms are a bit stale and in need of renovation. Sink made weird noises that woke us up. Staff is mediocre at front desk.
Based upon the first impression of the front desk service, along with the room, I was expecting a perfectly fine stay. Especially, considering, the stay was only for one night. The room was spotless, and super cute! (We got one with a jacuzzi, which is definitely a bonus of this hotel.) there was even a little note from the maid, ensuring we knew it had been cleaned 100%, for our satisfaction. That being said, I was required to call a 1-800 line, for room service? I was directed to an obscure representative, who was way beyond unprofessional, who then, transferred me to the kitchen of, what I found out later, was Streets of New York. Sure, but then why is it called OrderInn, on the room service menu? I just want to know where the food I'm paying stupid amounts of money for, is coming from. Along with several, basic food items, such as, plain old, Garlic bread, that they had, extensively, labeled as "Passion bread", and was being way overcharged for.
Lounge view awesome went for the sunset and ended up going back for night cap and view of Phoenix at night from the mountain every night. Plenty to do golf, great hiking trails, tennis and great pool area. Since you are literally on top of a mountain restaurants off property are not walk to but a quick 10 minute cab or car ride.
Beautiful location and amenities. We expected great services and top-notch amenities, but the staff and our room were just mediocre. First, we had to wait for 10 minutes to sign in. The check-in agent was tied up with a time-consuming transaction but didn't even bother to apologise for the wait, much less attempt to summon a colleague to help us. Bad form. Next, we paid for queen-sized beds, but our room was outfitted with full-size beds. Wah wah. It was late and we weren't in the mood for making a fuss, but it was just...shabby. Nothing horrible, just not good.
Place is old needs updates Everything
Pool area, lobby. Parking was horrible and not convenient in the area we were in
My girlfriend and I stayed here for the fourth of July weekend. I will never stay here again ever. The room was dated. The room looked like a road side motel. The pictures and smoke dectors were falling off the wall. The refrigerator door had a hole like some one kicked it. I went to four different ice machines four different times and not one of them worked. I had to drive to the store it was very inconvenient. For the amount we paid for each nigh it was not worth it. We didn't even go to the water park portion of the resort because we were so disappointed with our room
Nice room nice pools I stayed on a Monday until Wednesday and it wasn't very busy at all. I was put in the farthest room from the main pool so it wasn't walking distance, did receive shuttle service but would of been nicer to be closer.
as we frequent several valley hotels, we especially loved the adult pool area.................... our room had absolutely no view front or back
Close to family. The resort is tired and it shows.
The bed and pillows were so comfortable. Best night sleep I've had in a long time. The food wasn't very good .. that is the only thing that I recommend they improve.
I only like the location to Camelback Ranch. The GM was a jerk. I booked a double queen size room but they gave a queen size room. To top it off they gave us a handicap room. I asked the GM to change our room and he said no because we used a third party to book our room and that they barely get paid from the third party. He told us that if we were willing to pay more that then he would change our room. This has to be the worst hotel management that I have ever encountered. I will never stay here again!!!!
We had an excellent stay at this hotel. The staff were extremely friendly, breakfast was delicious, very close to Gila River Arena, an outlet mall and many restaurants. We used the shuttle every day. Excellent value.
A larger than normal Comfort Suites. It's a little tricky to find the vehicle entrance but the lodging itself is typical of a well run property. Very clean. Broader assortment at breakfast. Fresh cut fruit daily. Would definitely stay again. Finding vehicle entrance at night. Could use better signage.
Not much directly around the hotel a couple places to eat I think a diner and culvers. Close to the I-10
We enjoyed Happy Hour at T Cooks, excellent tapas. Guest service staff extremely polite and helpful. Great cozy room with a fireplace. beautiful grounds.
Everybody was very warm, friendly, patient and went out of their way to assist in every wAy possible. Nothing
We loved our time here! The grounds are beautiful and there are so many small little spots to sit and relax. Service is top notch. Access to the spa as a hotel guest is a huge advantage as well. Loved everything about our stay!
Immaculate property. Flowers trees etc are beautiful. Historical property but feels new. Relaxing tranquil. Every employee seems happy. LOVE this resort.
The resort is beautiful. The wait staff at the restaurant was fantastic. Check in was delayed until after the check in time and there was no apology for this. Staff at pool were not very friendly and very slow.
The Royal Palms offered the perfect oasis for my boyfriend and I to completely relax and enjoy one another. We had the best vacation drinking Mai Tai's, Miami Vice's and Woo Woo's by the pool while catching some rays and laughing with each other in complete bliss. The room was perfect for romance, drinking wine on the balcony while over looking Camelback mountain and boning in the huge king size bed, tub and shower. Thank you Royal Palms and see you in 2015...Woo Woo
Loved the little romantics alcoves around every corner with flowers, hummingbirds, and fountains.
Very clean and easy access to parking and front. The power went out.
We were allowed to stay at the pool and to use the spa facilities to shower after we had checked out and before our evening flight. The staff were also very friendly and helpful.
Very close to the airport. Staff was friendly. The bed was huge but very squeaky. I couldn't move at all without sounding like I was getting it on...and I was there alone. They also put me right by the stairs and housecleaning supply closet...it was very loud outside the room most of the mornings/evenings.
Clean Bad neighborhood
the room and bed were comfortable.. breakfast
I called to confirm my reservation and the gentleman who answered my phone was so rude!!!!!! Then when I got there, they refused my reservation. I was really nice considering the fact these people could control my stay and ruin it in an instant. Maybe I should've been rude and ghetto like the people they treated fairly.
price check-out staff member was rude to us.
There was a blood stain on the bed cover.
Check in was fast, the room was very clean, staff was very helpful. Location
For a short stay this place was perfect! I was staying for just a few hours to shower and get a little bit of sleep before our flight and this was a perfect place, especially for the price.
Nice rooms, nice pool, good security, close to airport, get on the shuttle 2 hours earlier even for domestic flights. Bad location in town, maybe under staffed as they weren't as helpful, breakfast was pretty low quality but edible just enough.
Front desk agent was very nice, room was basic but comfortable. Unbeatable price. Shuttle to and from airport was on time and minutes away. If you just need a bed to sleep in for a few hours between flights I would stay here again. Stray hairs from the cleaning people, also forgot cleaning buckets in bathroom. Sheets had some small holes in them. There is nothing nearby. Took a cab to a better part of town to get dinner. Cabbie warned me this is a bad part of town and I should not walk anywhere as it's very unsafe (6'3" male).
Close to airport. Comfortable motel. The area around the hotel is definitely sketchy.
We needed a convenient place to stay before an early flight out of Phoenix. The Econo Lodge was perfect. Clean, well-kept, comfortable, and no surprises. Breakfast even started at 4am so we could eat before our 5am shuttle to the airport (free!). The staff was efficient and nice. Even the other travelers were enjoyable. I will definitely stay at this hotel again. I had no complaints.
Great location for what we needed. I really liked the Fitness Center. Plenty of cardio machines. Nice touch having the cold, wet towels available. Water temperature was terrible in the room. Either too cold or too hot. When I turned on the hot water at the sink to wash my face it got very hot and no amount of cold water would cool it down for quite a while. The shower had to be turned all the way hot to get a warm shower. There wasn't a shower towel mat for the floor the first day we were there.
Very close to Talking Stick Resort Arena and Chase Field. Staff was not very knowledgeable about the area which was strange considering they live there. Parking is terribly overpriced and wifi is not free. Hotel overall looks very tired and run-down. Online pictures are not a true representation of what the property looks like.
The staff was friendly and I liked the amenities in the hotel. The bathroom was really small.
Staff was friendly and helpful.
The view, the rate, the employees The carpet, the old Apple phone radio
Typical nice Hyatt hotel. Fix the hot water!
If you're attending a function at the convention center, this is the perfect hotel. I wish that there was a small store for incedentals.
Walking Distance to Chase Field. Room had a vague smell of cigarette smoke.
I do appreciate the employees and the easy access to many other attractions. That was nice I did not like the actual bed and the sheets and covers. I must of woke up 6 -7 times. Sheets where not soft. They were hard and loud. The bed was noisy and felt old. Was not a comfortable sleep. Also. This is arizona the air is dry. Maybe giving complimentary waters would be nice. Not charge $5 per water bottle.
The heart of downtown Phoenix within walking distance to restaurants and bars downtown. The most uncomfortable bed I've attempted sleep in for as long as I can remember. My poor back.