Sun Palace Hotel

Having moved from another hotel due to it being a disaster, we were greeting by 2 very friendly members of staff. They asked us why we moved as they guessed it wasn’t for good reasons. When we told them, they responded with “well, we assumed it wasn’t great so we have upgraded your room for free. Now we know how bad, we will give you the chargeable water park for free for your whole stay”! What service! Our room was amazing with a balcony. The cleaner was amazing and always very friendly. The whole staff from start to finish were helpful and couldn’t do enough for you. Even the snack bar gentleman who manned the food levels was always happy to greet you with a smile and a thumbs up. The cleaners walking around, always laughing and smiling. Great sign of a well ran establishment. The beach is a small few minutes walk with plenty of sun beds and the water amazing The waterpark is fun and well manned. Not only that, they were very efficient in dealing with kids messing around, ensuring safety at all times. Food is very good and lots of choice. Salad is great and the hand made pizza and the additional grill gave something for everyone. Multiple pools and not over crowded. The entertainment people engaged with with all children. Always a good sign when you see children literally following them around when they were “off duty” and the staff always looked after them. We are now looking at booking to come back in Oct because it’s been so good.

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