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Activities for the kids,, water park, and the food in the onsite restaurant was very good. Was a glitch in our check in.....reservation name was wrong took a while to figure it all out. Was concerned that the sprinkler systyen in our room seemed to be puled away from the cieling and the bathroom was not clean,
The orientation to an adventure park for kids makes a great destination for the family on a long road trip..!
Quick stay and very friendly
The clean room and front lobby. The bed was as hard as a rock. The staff never gave us a parking voucher so when we left we had to pay 10$.
Staff was great. Rooms were very clean and nice. It was a really nice stay.
Fitness room was clean and the equipment was well kept. The air conditioner was a little noise and the room climate was hard to control.
Cleanliness of the hotel. Good design and decoration of the hotel. Private and secure multistory parking. Availabiluty of PCs, internet, and printers free of charge. No
Great location and easy to access downtown KC. Staff was pretty polite and awesome for moving our room closer to the other couple we traveled with. Our fitted sheet for our bed had someone's hair all over it, that wasn't ours so we slept on top of the top sheet and our bed was rather uncomfortable and rock hard, but other than that everything else was pretty clean.
The location and parking was easy to get to and from. The staff was polite. The hotel was clean. The bed was terrible. It was rock hard and worn out. We have sore backs now and probably will for a few days. The only other complaint was the loud bathroom, we're not sure if it was the room next door's heating/cooling but it was loud and had to be shut during the night.
The room was spacious. Comfortable bed with nice lighting all around. Nicely decorated. Very quiet. I think they must use a carpet freshener, because it really smelled nice, even the hallways. Hot breakfast was a very nice treat. Toilet bowl had toothpick in it, so I was leary of how clean it really was. Sink had black residue around the silver drain disk. That shouldn't be there. Could be cleaned with a Q tip. Front desk clerk could have been more welcoming.
Nice room, clean hotel, friendly staff!
Beds where great! Great staff
Everything was ok room wise They charged my card 25dollars for no reason as a addtional charge. And never got a statement of how the cost was broke down for what. Not happy at all
The staff treated us like guilty ID thieves. We were ID'd every time we turned around. I was accused of not being myself. The lady called security to ID me again. It was relentless how they went out of their way to let us know who was in charge. I didn't like Sheila at the casino. She was a horrible pit boss and should lose her job.
Food in restaurants was great! Rooms were very good. Lacks space in rooms and proper electrical outlets for charging phones/tablets
From the moment we walked in we were greeted with great customer service, which continued thoughout the whole trip. The restaurants were all very good, the casino was fun and I didn't lose any money! There wasn't much I didn't like. I requested a microwave and never got one because they didn't have any available. They instead paid for our breakfast at the diner, so it ended up alight.
I loved this hotel. One of the nicest I've ever stayed at. The staff was friendly and helpful, and the room was fantastic. Great view of downtown too.
Great Location. Easy access to many K.C. attractions. Pool was nice. High price, but little value. Bed was uncomfortable and noisy(creaky, squeaky). Small TV. $16 a day for parking. $10 a day for wifi. No continental breakfast.
We received excellent rate through hotels.com. Location to power and light very close and they have a free shuttle. Charge for parking.
Very comfortable beds They ignored my room service card the last 2 nights.
Very Friendly staff everywhere I went. Large, clean, comfortable room. Love the view of the city. Close to food, jazz clubs, and crown center. Would definately recommend for a business trip or with the family. Nice, open bar with food.
Great location and staff. Rooms were a bit expensive for what they were
The walkways that connect to places to eat ,stores etc. the best about this hotel. And the lobby is nice. Lines to check in and out were long and slow. I suggest you sort lines. I had prepaid and booked and still had to stand in line to check-in for 20 minutes.Had to pay by day for WiFi. So we went to free wifi locations away from hotel. Should not have to pay for that in a hotel that charges per day what this one does. And the charge per day for parking again should at least be one fee per stay. Now for the worst part of our trip. We were put by elevator. And could hear the elevator every trip up and down. All day and night. Did not get a good nights sleep. So if you stay here make sure to ask for room away from elevator locations!
Casino Large room with couch flat-screen and big batroom Very comfortable bed Super clean Didn't win any money on our way to the casino lol
I travel a lot and this was by far the best staff I've ever come across they are all about customer survice. We stayed three nights and was treated like family. On our second night there the staff knew us by name. It's enjoyable to know that they take the time to better understand and take notice in their guests One thing I didn't like is having to pay for WiFi. If I'm paying to stay I should be able to connect to the WiFi for free but if this is all I can complain about it was well worth the stay
Very comfortable. Food was good.
The bed lacked blankets. There was no tv guide available.
The bed squeaked a little bit. The bed squeaked a little bit.
The staff was very friendly and helpful. The hotel was clean and met our standards for the price we paid. It could use some updating and a pool
For the money, it was so much! Great tub, shower, tile, just beautiful!! Staying again in a week! Unknown resort fee at the end, oh well.
Beds are comfortable. Staff is always really nice. Easy check in and checkout. The toilets are really loud.
The tub was nice and deep and the bed was pretty comfy. It was a very convenient distance from the casino floor. The mat in the bathtub was disgusting and when I stepped into the shower I discovered a romantic message from a previous guest, so while the shower didn't look dirty, I doubt it had actually been cleaned. We selected a smoking room so I was expecting smoke stink, but was a bit unprepared for just how bad it was. Pretty poor sound proofing too. We had a lamp that didn't work and a busted light switch. Overall the price did not match what I expect from a junior suite.
Staff was very friendly and willing to work with us, even though we had small children and it was a business hotel.
Location of hotel . close to food and shopping. We parked the car and walked to everything we wanted to go to. There was shopping for men not just the women. A good variety of food choices near by. Target and same within driving distance.
Very close to the Sprint Center.Comfortable beds and clean rooms. I was very satisfied and would stay there again.
We had a wonderful time KC is amazing Staff and room were excellent
View of City Comfortable Room Quiet Very nice shops attached, restaurant options. Staff extremely polite and helpful Signage within hotel somewhat confusing. No directions to hotel parking garage Elevator to parking garage was not labeled as such
The location and size of the room. That we have been charged for the Gym usage (US$ 5). This is ridiculous.
Very comfortable, friendly staff, very clean, conveniently located near railway station.
Friendliness of the staff. Cleanliness of the rooms. Beds were extremely comfortable. Group of pre-teen boys running up and down the hallway, screaming and banging on doors in the middle of the night. Not really the hotel's.fault, but.certainly put a.damper on things.
We booked this last minute so we were worried about location since we wanted to be by legends. It was not far away, taxis were not that expensive, and the bed as well as the couch were so comfortable. Oh and it was super clean, except the entire time we were there the elevator was full of crumbs, but the room was perfectly clean
The staff was very friendly one of the best staffs and i stay at alot of hotels
The room was filled with smoke stench and they refused to change our room. We didn't smoke. They were rude. Would never stay there again. Good for smokers who don't ask for anything.
Stayed 1 night. Rooms were clean and the staff was nice and helpful. Breadfast area was clean. Close to shopping Mall and Speedway.
We felt very welcome and had a wonderful, peaceful night. Enjoyed our visit.
This hotel is brand new. We stayed during the Nascar race weekend. Very nice, the staff was excellent, very friendly. This is non smoking but that worked out well, we just went outside. Would like to be able to book the room for next year instead of having to wait to see if the teams sign up again.
This hotel is in a good location to the Legends shopping area on the west side of KC. It's clean and pretty basic. Good value for the money.
We wanted to beat the winter blues and took our grandkids to stay and swim. The pool was wonderful, the rooms were clean, and the staff was friendly and accomodating. The only slight problem we had was the room key, but the staff was helpful.
I'll stay here again. Clean hotel. Looked new. Quiet. Nice staff.
it's really clean, the staff was nice and the breakfast was really good.
WE stayed here after going to a concert at Verizon and it was perfect, be sure and mapquest the directions to Verizon and check avoid highways, you can get right in to the parking the 'back way'. The place was much nicer than many hotels I have stayed at that cost $40 more a night. Very clean room, I am a smoker, but I like that they don't allow smoking in the building as it keeps everything smelling so much nicer. I don't mind going outside to smoke to keep things nice.
Location and cleanliness was great. They do have a shuttle to take you places within 3 miles but it want not operating during my stay because of staffing problems. Staff was courteous and helpful. I did like the restaurant or their menu. It is a lost opportunity. No draft beer. It's a lovely location and with the right menus and bar snacks, this place could be hopping. It was empty on super bowl Sunday; it's a shame.
Great location and room Pillows were flat and hard :(
The Staff were friendly and explained anything I needed information about. I would have liked to have known it was valet parking only from information provided in the description.
Location was perfect, walking distance to sprint center, many restaurants and downtown area. The decor and appearance was classy and elegant and view was outstanding. Expensive parking $14 for one night
Location Pool was cold little pricey
The staff was very friendly. No exception there. Found out the shower didn't switch well between a shower and bath tub. The toilet bowel had a crack that split 3 ways and was ready to leak water everywhere.
The location was very nice. Room service was decent. The hotel reeked of smoke. Even when we went to the NON smoking buffet...it still smelled really bad throughout the hotel. Also, the buffet was really bad quality for food. I had to order room service later that night because I could barely stomach the food options at the buffet.
The hotel itself was comfortable and our room was clean and accommodating. It was my third visit to the hotel and every time it's been a lovely experience. The smoke from the casino hits you like a wave the second you walk into the building. It's a bit over powering. The impression given is either the casino is behind the time in it's acceptable of smoking indoors or it's ventilation system isn't functioning properly.
The room was spacious, clean, and the beds are sooooo comfortable!!! The shower is simply amazing, it was probably my favorite. Being that's it's a casino it was a little out of the way, but well worth the extra driving time.
I booked a king-size room for our first anniversary. We waited for 15 minutes while the concierge tried to find our reservation, and while I stood there it sounded like a lot of guests were unhappy with aspects of their rooms. The other employees at the front desk appeared unsure how to do their job or accommodate any requests. Finally The woman at the front desk took my phone to look at my registration and sent us on our way. She did so without mentioning anything about my original reservation being changed. We went to the room and saw that instead of one king size there were two double beds. Usually I would not get upset at this, but this was supposed to be a special weekend. I also feel the concierge should have been upfront that our room was changed. I went back down and she told me even though I made a reservation for a king and it stated that on my confirmation page I could not make a reservation for a certain kind of room, only 'request', and they only had double beds available. The staff was very frustrating and deceptive; if your job is hospitality then you should be upfront when you are overbooked and do your best rectify the situation, not hope that your costumer is fine with not getting what they have paid for.
Nice bathrooms and comfortable spacious rooms. I did not like the stain on one of my mattresses and didn't like that wifi had a fee. Not trying to pay for internet when it's costly already.
Luxury rooms. Lots of restaurants. $9.95/$14.95 charge per day for internet. No complementary breakfast.
Room service was very poor. They didn't have an item I ordered, despite it being on the menu and the other item I ordered was not good or worth the price.
They've added a fee for wi-fi and the hotel continues to age without much maintenance. Stains on the carpet, very limited but expensive food and restaurant options, lamps with torn shades... just a general, unwelcomed decline. My last time at this property.
Being unfamilar with the area, I opted for the valet parking for our stay. When I ventured out from the hotel to the Country Club Plaza area 1.5 blocks away, I found a large free parking garage! Won't make that mistake again if I ever go back there.
Nice place. Good location. Valet expense.
The staff at Hotel Sorella went out of their way to help me when I became very ill during trip. Their chef made me special soup, and the banquet manager even drove me to the hospital when that eventually occurred. The front desk did everything they could to accommodate my needs as I could not leave my room. While my business trip was ruined due to the illness, they made it a lot more comfortable. I would come here again and again!
Was asked for my room key as proof that I was staying in at the hotel. Was later informed by an employee that the individual that asked for proof that I was staying at the hotel did not ask the Caucasian individuals who were staying at the hotel. Will never go back.
We had a great weekend at Hotel Sorella! All of the staff was great! Especially enjoyed the staff at breakfast. Simone was over the top friendly! We had a group of international students in attendance with us and she made them all feel right at home.
Large luxury suite with a great view. Friendly staff and great room service selection. Close to the plaza and offers a shuttle service. Room should have included info on restaurant, pool, gym hours and other hotel amenities. Also should include a safe. Indoor pool and spa could use an update (paint faded in spa).
Awesome location....walking distance to the Country Club Plaza. Friendly staff. Very clean. Good food. The VIP concierge room is way too small!!
The hotel was really clean and comfortable. The staff was friendly. That I had to pay to get my car parked. I couldn't park it myself. When I tried to get my car from the valet I had to wait 45 min to an hour before I got my car brought out. Need better parking and valet service.
The madatory inconvenient valet parking that was not disclosed until I physically pulled in. Totally my trip not worth whIle for the get away I planned. The renovation made hotel stay beyond unpleasant and unconfortable. The upchage for absolutely everything considering what wasn't available due to renovating was undesirable. I would not come back there again for these reasons and will definitely share my experience to my friends and business travalers. I think anyone staying there during this "renovation" should be compensated in someway for the checking into that. I'm sure they also were not told the condition of the establishment and was as surprised as I was at arrival and check in.
Location Breakfast was disgusting, staff was rude, the bedding smelt of urine (no I am not kidding), not worth the money. Angry!
Love this hotel for many reasons - great rooms (recently updated), coffee shop on lobby level, good service. Great concierge lounge too! I didn't realize until this visit that there is a restaurant on the second floor - it's fairly hidden and I don't recall the front desk telling me about it.
Oh my goodness! From the moment we stepped out of the car and walked through the beautiful secluded garden patio, to the moment we stepped in the door and were greeted and invited to enjoy free margaritas - the staff did everything to ensure our stay was wonderful. Upgraded room for free- plus we returned from dinner to find a bottle of champagne chilling with a note from the staff wishing us a Happy Anniversary. Wonderful breakfast- close walking distance to the Art Museum and The Plaza. We will be coming back here again!
It seems like an older hotel (compared the Marriott one block away). But it was clean and fair exchange for the price. Only a half mile from a ton of restaurants. Close to downtown, but not in the center of downtown. No dislikes.
This was a get away for us as our second baby is due in 2 months. Grandma stayed with our oldest and we enjoyed the whirlpool in the room.
We stayed at the Spa Room and the Jacuzzi was wonderful. Paid way too much for the value of our experience. Both hotel clerks were ditzy, locking us out of our room and the lobby several times. I called 3 different times that night before arrival to verify availability and features and every time it was a different story even though it was the same clerk. They had extremely loud maintenance at 8am with hammers and drills right next to our room that went on till we left at 11. I read on reviews that the breakfast was disappointing and they were right... It was very basic and very low quality considering you paid for a $170 room. I thought the robes would be better quality as well, but it looks like they came from the dollar store. The highlight of this visit was that it was right near the Plaza and we enjoyed the Jacuzzi. Everything else was disappointing.
I've been here on multiple occasions and been happy with each experience. Friendly staff close to the plaza.
Pretty nice rooms, nice property, very conveniently located near plaza shopping area, free Wifi, free breakfast - and not just some fruit and cereal. They had a gourmet breakfast every morning that included eggs, cereal, fruit, hash browns, a waffle station, etc. Staff was very friendly. Parking kind of sucked. We had to find a spot on the street the first night.
This hotel has the makings of a great place to stay. We really enjoyed the backyard courtyard. It's a nice green space surrounded by all the city concrete. The staff were wonderful, helpful, and very nice. The breakfast was amazing and I probably didn't pay enough for that aspect of the stay. The lobby definetely needs work, but I would only be fair to mention it is currently under renovation. We also were stuck in the elevator for about 15 minutes after just arriving at the hotel.
Great hotel The Staff there was really helpful, great location to go to the Plaza, or Westport 10 minutes walking time they have a shuttle if you are not into walking, or even the metro bus is right outside take you straight to power and light, or plaza. The rooms were very clean as well relaxing, and everything you needed was there. place is very secure at nights. oh the room the breakfast was awesome Blueberry waffles, among all your other stuff for breakfast! I will defiantly stay there again recommend as well to ever need a room for the night in K.C. Props to the girl who works at nights help me unlock my rooms restroom door that locked by itself. The rooms restroom doors have locks, that can lock you out? but the staff got it unlock quickly.
The friendly staff :) The rain :)
Great location. Friendly staff. Nice breakfast. Comfortable bed. Free wifi. Housekeeping wasn't the greatest. Didn't even pick up all of our used towels the first day. But, all the staff I interacted with were very nice and helpful.
Location is convenient to the Plaza, Westport, and downtown. Room was nice. Staff was helpful. It was perfect for my needs. They are in the midst of updating, but I was not inconvenienced and did not notice any problems with noise.
The staff was very pleasant to us during out stay, we were on our honeymoon. They even gave us wine and some comped drink tickets to the hotel bar. Overall the facilities were great and we would probably stay their again. We had called down to get some plates and silverware to use to eat some of our leftovers from dinner, 45 minutes later I had to call down again since we still hadn't received anything, they were then delivered by two security guards not even hotel staff. The gentleman at the front desk was very apologetic to us about having to wait that long.
We arrived late around 11:00 p.m. and was directed to our room. When opening the room we were smothered by heat, apparently someone left the heat on high in early September? Also I notice that the luggage rack was out and the bed was ruffled as if someone had been on the bed. I called the service desk and they moved us to a new room, that room the bedroom televlision was not working, but instead of calling down immediately I waited until the next morning and mentioned it to the hotel clerk also one of the keys was not working. Returning that evening the television still was not working and I tried to place a call to the service desk and the phones were also not working, therefore I had to walk down to the desk to report the problems.
It was a good sized room with more space than I expected. It was very comforable too. The room was clean when I arrived, but when I came back after a long day of work, houskeeping never cleaned the room. The bed was unmade & the bathroom was a mess.
The Sheraton up held the reputation of a very service friendly and classy hotel for minimal price. Lobby, rooms, and service were all excellent. There was a wedding group staying on the same floor which caused a bit of noise prior to and later following the reception. I really didn't bother due to the nature of the event that happened but doors were quite thin...
Large, spacious rooms, free internet at the lobby The staff did not inform me that my luggage arrived
Lobby bar and breakfast staff were excellent! No longer have valet parking, garage narrow, dark. Even though we were paying $170 plus for room weren't able to claim points because we booked using Expedia! When we checked in room was very small, we've stayed here several times so we know the room sizes, & warm. Turned the air down & left for the evening. When we returned thought it was still warm, turned air to 60. Woke during night because it was warm. When I looked out window next morning realized the window was open several inches, causing the warm & humid room!! Room was never vacuumed during stay, linens were grayish not white, I have pictures. Remote didn't work. All in all I was very disappointed since I was the one to reserve the rooms for a reunion. We stayed here in 2009 and everything was wonderful, not this time. I felt this was a Sheraton!
Right next to stadiums The shampoo and body wash were connected to the shower wall and were empty
The beds were extremely comfortable. The pillows were so soft, too. I would go back just for the beds. The staff were also very very friendly! There wasn't anything I didn't like. It was very nice, honestly. :)
The access to highway and eatery's The beds were to small the sink leaked and toilet took a long time to flush the lower level is were the put us and it felt like it. The security door to parking lot was broken. I told a staff and they said they have been working on it for a couple of weeks now. That really concerned me anyone could just walk in with no security surveillance.
The young staff was pleasant. The amenities. No spa or continental breakfast (would have paid more for it)
nice, clean, and comfortable. Walking distance to the ball park. Overall a very nice place to stay. after checking in and getting to our room we discovered the a/c was leaking water and the corner of the rooms carpet was wet. We called the front desk at 3pm had to leave at 5:30 with no response. Got back to the hotel around 10:30pm still had nothing done about the a/c. went to the front desk and they had to move us to another room. The front desk employee said the would refund half of our cost for the room but that did not happen.
Close to arrowhead The hot water served tasted like coffee. The bar/eating had real poor service and took evening help forever to serve you both days and they was not busy. The breakfast food was cold. Taco John was faster next door to get waited on. For $180 a night the soap dispenser in shower was not filled. For money I would stay at Drury Inn down road with free breakfast and evening free drinks and food.
Location across the street from the ballpark was great. Could have used a bit more counter space or a luggage rack.
The second room was cleaner and bug free at least. Where to begin, I am not one to complain but i have had better experience's at a $40.00 a night budget motel. Hidden driveway. no adequate parking or place to park to check in, Rooms smelt stale and had roaches in it, the bath tub in 2 rooms would not drain or drained extremely slow, The pool had no entry or exit steps, just a ladder. There was breakfast offered, but they wanted over $11.00 per person for some buffet scrambled eggs and cold cereal. The beds were hard as a rock. the noise from the lobby echoed throughout the hotel and down the halls. when i called to ask why the lobby was so noisy as i had a 7 year old trying to sleep. i was told quiet hours were after 11:00pm.
We were in town to watch the Cardinals play the Royals - so the hotel was in a perfect location! Staff were very helpful upon check-in. Bartender and wait staff at the restaurant/bar were fun and helpful. We enjoyed sitting at the bar talking to them. We loved the balcony in our room. Enjoyed the no smoking aspect of the hotel. Beds and pillows were too soft. The shower did not drain correctly so in the shower you had to stand in dirty water. Room AC was not very cold.
The night clerk was very bubbly and friendly on check in and was helpful in helping me figure out how to get to the wifi. There should have been a better explanation in the room literature on how to access the internet from the room. It still refers to a data port on the phone, which is a bit outdated now.
Best selling point is the location to the sports complex. The facility was clean. It was a nice place to stay but exception. I would stay there again.