You get what you pay for
Front desk clerk was helpful and polite.
Waited for an hour for the shuttle.
When we arrived to check-in to our prepaid rooms, the lady at the front-desk told us that they overbooked and had no rooms for us. Instead, they had rooms available at their sister hotel across the street, Candlewood Suites. When we got there, they tried to charge us again for rooms we already paid for 5 months in advance. It was very upsetting but I kept my cool. Then, after we finally got settled with all our luggage and a very tired 5 year old, we found that they haven't changed their sheets. We found hair all over inside their made beds. The carpet was filthy that it turned out socks dark brown/black. We slept in spite of the icky feeling we got knowing we're sleeping in dirty sheets. We found out later that the owner owns three hotels right near each other, overbooks, then sends guests to other ones to guarantee his income. Feeling very scammed! For our free breakfast, we walked two minutes to the third sister hotel, Holiday Inn Express whose continental breakfast was very good! We left smiling but nevertheless, I can't help feeling that we'd been had.
Krista at the front desk was exceptional. She took care of us and made our stay very enjoyable. She went out of her way to make sure all our needs were met. It is very rare to find people who will go out of their way to make sure all your needs are met and more. Krista is one of those and then some, we thank here for all she did for us.
close to the airport and port. good value. helpful staff.
Very clean hotel. The staff was excellent! Kudos to Terence T. For taking care of us!!! Defenetly will stay there again.
THERE WAS A MCDONALDS 50 FEET AWAY.
ROOM SMELLED LIKE MILDEW WHEN WE ARRIVED CALLED FROM AIRPORT 3 TIMES,FINALLY FOUND OUR RESERVATIONS SENT VAN WAITED OVER 2 HOURES FOR VAN DIT NOT COMENSATE US FOR WAIT SAID WE PREPAID SORRY.IF THIS IS WHAT KAYAK HAS FOR THERE HOTELS WE WILL MOVE TO ANOTHER SITE.
Visit this Ft. Lauderdale, Florida hotel conveniently located near the Ft. Lauderdale Airport, the Broward County Convention Center and Port Everglades. Offering free round-trip transportation to and from the Ft. Lauderdale Airport. The friendly hotel staff can also help you with transfer arrangements to Port Everglades. In addition to being near the airport, convention center and the cruise port, the Best Western Fort Lauderdale Airport/Cruise Port is only minutes away from downtown Ft Lauderdale, public beaches, shopping and provides easy access to three major highways (I-95, I-595, and FL Turnpike). Each well-appointed room features high-speed Internet access, free local telephone calls, Cable TV with HBO®, iron/ironing board, mini-refrigerators, and microwaves. Other hotel amenities include a heated outdoor pool, complimentary full breakfast, Wi-Fi in public areas, and a 24-hour business center. Whether in town for business or pleasure the Best Western Fort Lauderdale Airport/Cruise Port offers an inviting and comfortable hotel in the middle of it all. Enjoy your stay.
Based on 1,251 reviews
Value for money
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