Recent reviews
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- Negative
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2.0
Pros: Nothing.
Cons: The location was closed when we arrived and nobody answered the phone. We ended up taking Uber and renting a car in town the next day. Obviously, from a different vendor. Never again.
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5.6
Pros: Couldn't get return receipt at return drop off because computer system was down and No representative at return counter to get return receipt.
Cons: Waited 45 minutes at check out counter because there was only one employee renting cars........... Totally Unacceptable
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10.0
Cons: Great rental experience
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4.4
Pros: Manager was friendly when we picked up the car. His attitude changed when we returned the car. He was clearly looking for something to charge us extra for as he attempted to point out marks on the car that he said we were responsible for. It was dirt-not a scratch. He didn't like that I challenged him on that. After we left, he charged us $150.00 dollars surcharge to have the car cleaned for what he claimed was excessive debris. Very deceptive.
Cons: They make you sign a waiver that they have the right to charge your credit card miscellaneous charges. They use that loophole to make more money on what appears to be an affordable rental car charge. We were charged an additional $150.00 for them to clean the car without our knowledge. The rental was only $99.00 but with the deceptive cleaning charge it became $250.00. Buyer Beware.
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2.0
Cons: Deceptive, must be a local to honor price. Kayak should know this and not market it to their general customer base as a fixed price. Caused a huge inconvenience, won’t be using kayak again.
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10.0
Pros: No issues.. Excellent ...
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3.6
Pros: Honestly, not much
Cons: It took over 30 minutes to get picked up at the airport. The agent asked for WAY more things than any agent from other rental agencies. Like seriously, whydo they need my policy number? The car could not have been dirtier. The inside was disgusting!!d
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10.0
Cons: We got a great price for rental car and the manager Ben went out of his way to drop us back at airport BEFORE the rain! We will certainly use Executive again
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10.0
Pros: Everyone’s was super friendly: from the shuttle driver to the people working the counter. Pickup and drop off was easy even though it was off-site.
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2.0
Pros: Literally nothing. It was the worst rental experience of my life.
Cons: Rental agency rep called me and canceled my one-hour-away rental because we "weren't flying out the next day." Didn't even apologize.
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6.0
Pros: I got a really good deal compared to the competion on that particular weekend! The transaction just felt a little shady Bc I normally deal with the bigger rental car companies!
Cons: I did not read the terms before picking up my last minute rental, so when I got there I was told that I could not rent the car because I resided in the same state and did not have a travel itinerary, luckily the manager heard the conversation and gave me the rental if I left a $2000 In addition dep
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4.0
Pros: Drop off was fine. Prompt, no hassle, immediate shuttle ride to airport with courteous driver.
Cons: Pick up was awful. Waited in hot sun for ~25 minutes for shuttle. One clerk on duty at the rental office, waited 10-15 minutes behind other customer, then another 15-20 minutes to complete paperwork that is way more complicated than main-line rental companies. Car not clean, stained seats.
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10.0
Cons: Great rental experience
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10.0
Pros: No issues.. Excellent ...
review from
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10.0
Cons: We got a great price for rental car and the manager Ben went out of his way to drop us back at airport BEFORE the rain! We will certainly use Executive again
review from
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10.0
Pros: Everyone’s was super friendly: from the shuttle driver to the people working the counter. Pickup and drop off was easy even though it was off-site.
review from
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2.0
Pros: Nothing.
Cons: The location was closed when we arrived and nobody answered the phone. We ended up taking Uber and renting a car in town the next day. Obviously, from a different vendor. Never again.
review from
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5.6
Pros: Couldn't get return receipt at return drop off because computer system was down and No representative at return counter to get return receipt.
Cons: Waited 45 minutes at check out counter because there was only one employee renting cars........... Totally Unacceptable
review from
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4.4
Pros: Manager was friendly when we picked up the car. His attitude changed when we returned the car. He was clearly looking for something to charge us extra for as he attempted to point out marks on the car that he said we were responsible for. It was dirt-not a scratch. He didn't like that I challenged him on that. After we left, he charged us $150.00 dollars surcharge to have the car cleaned for what he claimed was excessive debris. Very deceptive.
Cons: They make you sign a waiver that they have the right to charge your credit card miscellaneous charges. They use that loophole to make more money on what appears to be an affordable rental car charge. We were charged an additional $150.00 for them to clean the car without our knowledge. The rental was only $99.00 but with the deceptive cleaning charge it became $250.00. Buyer Beware.
review from
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2.0
Cons: Deceptive, must be a local to honor price. Kayak should know this and not market it to their general customer base as a fixed price. Caused a huge inconvenience, won’t be using kayak again.
review from
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3.6
Pros: Honestly, not much
Cons: It took over 30 minutes to get picked up at the airport. The agent asked for WAY more things than any agent from other rental agencies. Like seriously, whydo they need my policy number? The car could not have been dirtier. The inside was disgusting!!d
review from
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2.0
Pros: Literally nothing. It was the worst rental experience of my life.
Cons: Rental agency rep called me and canceled my one-hour-away rental because we "weren't flying out the next day." Didn't even apologize.
review from
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6.0
Pros: I got a really good deal compared to the competion on that particular weekend! The transaction just felt a little shady Bc I normally deal with the bigger rental car companies!
Cons: I did not read the terms before picking up my last minute rental, so when I got there I was told that I could not rent the car because I resided in the same state and did not have a travel itinerary, luckily the manager heard the conversation and gave me the rental if I left a $2000 In addition dep
review from
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4.0
Pros: Drop off was fine. Prompt, no hassle, immediate shuttle ride to airport with courteous driver.
Cons: Pick up was awful. Waited in hot sun for ~25 minutes for shuttle. One clerk on duty at the rental office, waited 10-15 minutes behind other customer, then another 15-20 minutes to complete paperwork that is way more complicated than main-line rental companies. Car not clean, stained seats.
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