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Fort Lauderdale car rental reviews and directory
Rated #1
Florida Van Rentals
Best Rated
10.0 Excellent (1 review)
1 location in Fort Lauderdale
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Florida Van Rentals reviews
Car rental locations
Florida Van Rentals
Locations in Fort Lauderdale
+1 407 438 8010
All Florida Van Rentals reviews
Florida Van Rentals reviews in Fort Lauderdale
From $40/day
Rated #2
Alamo
8.7 Excellent (7,220 reviews)
2 locations in Fort Lauderdale
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Alamo reviews
Car rental locations
Alamo
Locations in Fort Lauderdale
1700 Eller Dr
+1 888 826 6893
600 Terminal Dr Suite 202
+1 888 826 6893
All Alamo reviews
Alamo reviews in Fort Lauderdale
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car was great
car was clean
great car
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great price
friendly staff
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return the car
car available
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10.0
Saved the day!
Pros: The whole rental and return process was very smooth. On top of that, I accidentally left my cell phone in the car when I returned it, which I didn't realize for 20-30 minutes. When I went back, they made a real team effort to find it for me. It took a little while, but they got it back to me in time for me to still make my plane with no problem. Thanks, Ft. Lauderdale Alamo team!
Cons: Nothing - it was all good.
review from
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9.2
Pros: Fast drop off, I was greeted by name as I exited the car.
review from
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10.0
Alamo is a great rental company
Pros: Checking in was quick although there were many prople in line. Checking out took less than 30 seconds! Car is new and clean. The price was fantastic
review from
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6.8
Take your time taking off.
Pros: Nice car. Friendly service. Received a credit for inconvenience and phone response to issues was good.
Cons: Unfortunately, a previous renter ignored the no-smoking policy, and the car reeked of cigar smoke, or perhaps some really strongly scented vape. In a hurry to start the vacation, didn't realize this until we were on the road. It took 4 days of open windows for the smell to dissipate. Too bad people are so inconsiderate. Also, the emissions feature of the car turning off while at idle needs to be re-examined. Nice thought for the environment, but potentially dangerous outcome if the driver is unaware of the disable button, as I was initially. I would rent from them again, but survey the car better before I drove away next time.
review from
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10.0
Easy and affordable
Pros: The check in/out process was a breeze. Great customer service.
Cons: N/A
review from
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9.6
It was a great experience
Pros: The convenience was great and the service was very efficient
Cons: Tallahassee drop off was a little confusing as the signs had 3 different companies listed on the parking lot and Alamo was in smaller letters so we missed it on the 1st pass through
review from
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2.0
Never made it this far
Pros: Nothing
Cons: Na
review from
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10.0
1st time
Pros: This is the first time I’ve ever actually got my car that I signed up to get usually you get whatever’s available got a Toyota forerunner car was wonderful trip is wonderful quiet
review from
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8.0
Pros: Great customer service in Fort Meyers. I had reserved too small a car and the ease and cost of upgrade was great thanks to the customer service agent.
Cons: Seats badly stained and windows fogged from outgassing in rental. Needed better cleaning.
review from
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10.0
Pros: Clean car, quick checkout
review from
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8.8
Efficient
Pros: Fast efficient return
Cons: Nothing
review from
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9.2
Very friendly & made problems with the car right.
Pros: When I dropped the car off I let them know that the cruise control wouldn't work properly. They refunded me $75.00 towards my bill which was unexpected and very nice!
review from
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10.0
Saved the day!
Pros: The whole rental and return process was very smooth. On top of that, I accidentally left my cell phone in the car when I returned it, which I didn't realize for 20-30 minutes. When I went back, they made a real team effort to find it for me. It took a little while, but they got it back to me in time for me to still make my plane with no problem. Thanks, Ft. Lauderdale Alamo team!
Cons: Nothing - it was all good.
review from
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9.2
Pros: Fast drop off, I was greeted by name as I exited the car.
review from
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10.0
Alamo is a great rental company
Pros: Checking in was quick although there were many prople in line. Checking out took less than 30 seconds! Car is new and clean. The price was fantastic
review from
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10.0
Easy and affordable
Pros: The check in/out process was a breeze. Great customer service.
Cons: N/A
review from
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9.6
It was a great experience
Pros: The convenience was great and the service was very efficient
Cons: Tallahassee drop off was a little confusing as the signs had 3 different companies listed on the parking lot and Alamo was in smaller letters so we missed it on the 1st pass through
review from
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10.0
1st time
Pros: This is the first time I’ve ever actually got my car that I signed up to get usually you get whatever’s available got a Toyota forerunner car was wonderful trip is wonderful quiet
review from
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10.0
Pros: Clean car, quick checkout
review from
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8.8
Efficient
Pros: Fast efficient return
Cons: Nothing
review from
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9.2
Very friendly & made problems with the car right.
Pros: When I dropped the car off I let them know that the cruise control wouldn't work properly. They refunded me $75.00 towards my bill which was unexpected and very nice!
review from
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6.8
Take your time taking off.
Pros: Nice car. Friendly service. Received a credit for inconvenience and phone response to issues was good.
Cons: Unfortunately, a previous renter ignored the no-smoking policy, and the car reeked of cigar smoke, or perhaps some really strongly scented vape. In a hurry to start the vacation, didn't realize this until we were on the road. It took 4 days of open windows for the smell to dissipate. Too bad people are so inconsiderate. Also, the emissions feature of the car turning off while at idle needs to be re-examined. Nice thought for the environment, but potentially dangerous outcome if the driver is unaware of the disable button, as I was initially. I would rent from them again, but survey the car better before I drove away next time.
review from
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8.0
Pros: Great customer service in Fort Meyers. I had reserved too small a car and the ease and cost of upgrade was great thanks to the customer service agent.
Cons: Seats badly stained and windows fogged from outgassing in rental. Needed better cleaning.
review from
From $41/day
Rated #3
Enterprise
8.5 Excellent (13,041 reviews)
7 locations in Fort Lauderdale
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Enterprise reviews
Car rental locations
Enterprise
Locations in Fort Lauderdale
1015 W Broward Blvd
+1 954 767 5915
1311 East Sunrise Blvd
+1 954 764 3144
1880 S State Road 7
+1 954 797 5020
2601 S Federal Hwy
+1 954 764 3405
600 Terminal Dr Suite 404
+1 954 760 9888
801 Seabreeze Blvd
+1 954 618 4030
Hilton Marina Lobby
+1 954 415 8304
All Enterprise reviews
Enterprise reviews in Fort Lauderdale
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return the car
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2.0
Horrible experience
Pros: Nothing thought agent who called to say they had no car for my reservation rude
Cons: They were not able to fill my reservation and left me stranded.
review from
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9.2
Great Customer Service!
Pros: Customer service was excellent!
Cons: The car we rented was small, but overall we rented it for a convertible, not space or comfort.
review from
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10.0
Quick and simple
Pros: The drop off was very convenient. Took less than 5 minutes. Drive the car. Take the receipt and walk away
Cons: I was charged $15 more for some reason. The printed receipt wasn’t that detailed so not sure why
review from
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2.4
Airport Location unaccomidating.
Cons: I reserved a car that I thought was the airport and was told that it was another location. When I tried to switch the reservation I was informed that my rental fee would be twice as much as my original reservation. The guy at the counter was unwilling to work with me. Instead, I ubered 7 miles to get my car, then upon return, I had to Uber back to airport another 7 miles.
review from
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9.2
Reliable Rentals
Pros: Same rate, no hidden fees. Very busy but they delivered.
review from
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10.0
Pros: great customer service!
review from
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6.4
Not a good experience
Cons: Enterprise did not honor original online arrangements, said we had to start all over, did not refund travel insurance.
review from
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10.0
Great car
Pros: The car was top of the line for the price!
Cons: The car smelled a little bit but was compensated!
review from
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6.0
Cons: I pre-paid for the fuel. Given the nature of the trip, I had to fill-up gas and when I returned the car, it tank was full. I asked the the gentlemen when I dropped off the car if I could be credited back charge for the pre-paid fuel. He suggested I talk to the staff at the counter. When I went in to speak with staff, no one was around to be found. After waiting several minutes, I decided to leave as I had a flight to catch. I thought I was exercising a safeguard by agreeing to the pre-paid fuel option in the event I couldn't return the vehicle with a full gas tank. I understand if its a policy not to re-fund the pre-paid fuel charges, but this feels like punishment for good behavior. Lesson learned.
review from
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8.0
No shuttle service to pick up location. Good luck finding it.
Pros: Price
Cons: Off site. No shuttle to or from location
review from
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2.0
No car
Cons: No car available. Told I was on wait list behind 6 other people. Location said they would call me if they had anything and never heard from them before they closed, so I guess not. Not sure who to blame.
review from
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9.6
Pros: Great car, accommodating & friendly staff
Cons: It took an hour for Enterprise to locate a car
review from
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9.2
Great Customer Service!
Pros: Customer service was excellent!
Cons: The car we rented was small, but overall we rented it for a convertible, not space or comfort.
review from
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10.0
Quick and simple
Pros: The drop off was very convenient. Took less than 5 minutes. Drive the car. Take the receipt and walk away
Cons: I was charged $15 more for some reason. The printed receipt wasn’t that detailed so not sure why
review from
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9.2
Reliable Rentals
Pros: Same rate, no hidden fees. Very busy but they delivered.
review from
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10.0
Pros: great customer service!
review from
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10.0
Great car
Pros: The car was top of the line for the price!
Cons: The car smelled a little bit but was compensated!
review from
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9.6
Pros: Great car, accommodating & friendly staff
Cons: It took an hour for Enterprise to locate a car
review from
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2.0
Horrible experience
Pros: Nothing thought agent who called to say they had no car for my reservation rude
Cons: They were not able to fill my reservation and left me stranded.
review from
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2.4
Airport Location unaccomidating.
Cons: I reserved a car that I thought was the airport and was told that it was another location. When I tried to switch the reservation I was informed that my rental fee would be twice as much as my original reservation. The guy at the counter was unwilling to work with me. Instead, I ubered 7 miles to get my car, then upon return, I had to Uber back to airport another 7 miles.
review from
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6.4
Not a good experience
Cons: Enterprise did not honor original online arrangements, said we had to start all over, did not refund travel insurance.
review from
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6.0
Cons: I pre-paid for the fuel. Given the nature of the trip, I had to fill-up gas and when I returned the car, it tank was full. I asked the the gentlemen when I dropped off the car if I could be credited back charge for the pre-paid fuel. He suggested I talk to the staff at the counter. When I went in to speak with staff, no one was around to be found. After waiting several minutes, I decided to leave as I had a flight to catch. I thought I was exercising a safeguard by agreeing to the pre-paid fuel option in the event I couldn't return the vehicle with a full gas tank. I understand if its a policy not to re-fund the pre-paid fuel charges, but this feels like punishment for good behavior. Lesson learned.
review from
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2.0
No car
Cons: No car available. Told I was on wait list behind 6 other people. Location said they would call me if they had anything and never heard from them before they closed, so I guess not. Not sure who to blame.
review from
From $89/day
Rated #4
National
8.0 Excellent (899 reviews)
2 locations in Fort Lauderdale
╳
National reviews
Car rental locations
National
Locations in Fort Lauderdale
1020 Nw 62nd Street
+1 954 493 9440
600 Terminal Dr Suite 202
+1 954 359 2550
All National reviews
National reviews in Fort Lauderdale
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car was clean
car available
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3.6
Pros: Availability of the fleet
Cons: Got charged 3 times the money due to error but the staff could not reverse the chare and i ended up with a dispute on a credit card and an extra hour of various phone calls with Credit card and the National staff on the phone. When returning the car, even though it was marked that I received it with empty tank, I was still charged with a full tank refill and an outrageous rate. The representative and the returning destination stated that there is nothing he can do and only the rep and the original pick up destination could change the charge and reverse it since the rep at the returning location "could not see the proof " through his access software. Absurd by itself!!!! Now I am with EXTRA $280 charge on my credit card for 1 day rental trying to fight it back and have already spent over 3 hours on the phone. Horrible experience for someone who rents cars 3 times a month. My first and last time with National!!!!
review from
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7.6
Pros: Quick service. Helpful staff
Cons: Fort Lauderdale rental shuttle
review from
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2.0
FLL National Auto Rentals
Cons: National customer service personnel refused to recognize the kayak reservation. The representative was extremely rude and said he would not honor the reservation, and refused to help me find a car. I was sick, my air plane route was cancelled, and I needed a little help. They were the sorriest example of costumer service.
review from
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10.0
Excellent price
Pros: Last minute rental and the pricing was excellent for a one way deal; clean and excellent customer service.
Cons: That I didn't get a confirmation email from Kayak at booking
review from
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8.8
Just fine!
Pros: Price
Cons: Car was very dirty
review from
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8.0
Cons: Unfortunately our GPS was not working and I was originally told to come get a new on. This during major traffic hours...I was able to work it out where instead of 4 hours in traffic I purchased a GPS and had the charge taken off my bill. For my inconvenience I was also able to bring the vehicle back basically empty so the whole thing only cost me about $25 out of pocket. The folks at National definitely reached out to make it right. I would use KAYAK again for sure!
review from
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6.0
Cons: Wouldn't honor kayak price, charged me more than advertised
review from
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10.0
very nice staff !
Pros: i was in florida for new years and i request a minivan because it was 7 of us traveling when i got there they told me they didnt have any minivans I though to my self this is not gonna b a good day but Jhosh ( manager) really took care of me and game me 2 cars and match the price that I agreed to pay for the minivan! awsome guy very professional and friendly staff definitely looking forward to do business again.
review from
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10.0
Excellent price
Pros: Last minute rental and the pricing was excellent for a one way deal; clean and excellent customer service.
Cons: That I didn't get a confirmation email from Kayak at booking
review from
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8.8
Just fine!
Pros: Price
Cons: Car was very dirty
review from
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10.0
very nice staff !
Pros: i was in florida for new years and i request a minivan because it was 7 of us traveling when i got there they told me they didnt have any minivans I though to my self this is not gonna b a good day but Jhosh ( manager) really took care of me and game me 2 cars and match the price that I agreed to pay for the minivan! awsome guy very professional and friendly staff definitely looking forward to do business again.
review from
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7.6
Pros: Quick service. Helpful staff
Cons: Fort Lauderdale rental shuttle
review from
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8.0
Cons: Unfortunately our GPS was not working and I was originally told to come get a new on. This during major traffic hours...I was able to work it out where instead of 4 hours in traffic I purchased a GPS and had the charge taken off my bill. For my inconvenience I was also able to bring the vehicle back basically empty so the whole thing only cost me about $25 out of pocket. The folks at National definitely reached out to make it right. I would use KAYAK again for sure!
review from
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3.6
Pros: Availability of the fleet
Cons: Got charged 3 times the money due to error but the staff could not reverse the chare and i ended up with a dispute on a credit card and an extra hour of various phone calls with Credit card and the National staff on the phone. When returning the car, even though it was marked that I received it with empty tank, I was still charged with a full tank refill and an outrageous rate. The representative and the returning destination stated that there is nothing he can do and only the rep and the original pick up destination could change the charge and reverse it since the rep at the returning location "could not see the proof " through his access software. Absurd by itself!!!! Now I am with EXTRA $280 charge on my credit card for 1 day rental trying to fight it back and have already spent over 3 hours on the phone. Horrible experience for someone who rents cars 3 times a month. My first and last time with National!!!!
review from
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2.0
FLL National Auto Rentals
Cons: National customer service personnel refused to recognize the kayak reservation. The representative was extremely rude and said he would not honor the reservation, and refused to help me find a car. I was sick, my air plane route was cancelled, and I needed a little help. They were the sorriest example of costumer service.
review from
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6.0
Cons: Wouldn't honor kayak price, charged me more than advertised
review from
From $40/day
Rated #5
Avis
7.6 Good (2,314 reviews)
6 locations in Fort Lauderdale
╳
Avis reviews
Car rental locations
Avis
Locations in Fort Lauderdale
101 Northwest 2nd Avenue
+1 754 312 3203
2301 Southeast 17th Street
+1 954 766 2666
2520 Miami Road
+1 954 713 1500
401 N Fort Lauderdale Beach Boulevard
+1 754 312 3198
600 Terminal Drive, 3rd Floor
+1 954 359 2500
701 East Sunrise Boulevard
+1 954 462 7400
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Avis reviews in Fort Lauderdale
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car was clean
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7.6
The easiest things to fix normally appear to be the hardest!!!
Pros: Drop off is a 4 star, quick and easy. Suggestions having a large golf cart type shuttle right where you drop your car off to shuttle people to shuttle pickup site or at least have it available for fee. Quality of vehicle was great! Would have been nice to know Dodge Charger or Mercedes or Jaguars we’re available for rent. I understand you pay a much higher fee but I didn’t even see they were available.
Cons: Right from the start when we arrived to pick up. There were 12 stations where the sale rep would conduct rental services. Only one was available and he was with no one and appeared to be working on paperwork. There were 25 customers standing in line waiting. Finally, another rep came out and started taking care of customers.That is why they are there, or SHOULD be there is to be THERE to take care of CUSTOMERS which puts MONEY in your pockets and allows the customers to be happy and move along. Businesses just don’t get it, sometimes the easiest thing to fix is the thing that brings them down!!!! That was the only thing.
review from
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10.0
Pros: One way rental, very quick service.
Cons: Nothing
review from
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10.0
Last minute
Pros: Davis staff did a great job. It was rainy in Ft. Lauderdale and I made my reservation an hour before pick up. When they received my information they called me to inform me they may not have a car as many renters had not returned their vehicle. We went to the facility anyway where they did have a car ready. The staff had it clean and out of the water that had accumulated in the parking lot.
Cons: All good.
review from
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8.4
Pros: no exorbitant fee for a one way rental, this time.
Cons: even though the line wasn't very long, checking in took a long time.
review from
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10.0
Pros: The person at the pick up counter was very friendly and helpful.He gave us the right vehicle that suited our need.
review from
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2.8
Pros: The car worked and got me from A to B
Cons: At the car rental center in Ft Lauderdale, it took over an hour to pick up my reserved car. On A Saturday at 3:30 in the afternoon, during spring break, there was 3 people working the counter. 1 person was just standing there as well. Unacceptable wait time to pick up a reservation
review from
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8.0
Pros: Rental was as expected. No surprises. Just a routine rental.
Cons: There were no negatives. Just a typical rental with helpful staff.
review from
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9.6
Came early and got a great car
Pros: Booked a same day car and showed up 2 hours early, ended up getting a fantastic vehicle and timely service. Easiest drop of in Ft Lauderdale, especially if you’re taking Southwest, as they are both at Terminal 1.
Cons: Nothing. It was great.
review from
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8.0
Cons: I requested airport pickup and drop off, didn't notice the confirm had an off site location. Had to take Uber to the location and pay extra to drop off at the airport.
review from
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2.0
Poor selection of vehicles
Pros: Not much. Employee not helpful
Cons: Location of rental. Limited selection. Entrance to location. Did not accept the vehicle. Employee polite but not close to previous accommodations, helpfulness, over all after spending several hours on line I walked away without a vehicle.
review from
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10.0
Pros: very quick processing when returning car
Cons: nothing
review from
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10.0
Pros: We changed the reservation and dropped off in Boca and they were terrific too.
review from
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10.0
Pros: One way rental, very quick service.
Cons: Nothing
review from
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10.0
Last minute
Pros: Davis staff did a great job. It was rainy in Ft. Lauderdale and I made my reservation an hour before pick up. When they received my information they called me to inform me they may not have a car as many renters had not returned their vehicle. We went to the facility anyway where they did have a car ready. The staff had it clean and out of the water that had accumulated in the parking lot.
Cons: All good.
review from
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10.0
Pros: The person at the pick up counter was very friendly and helpful.He gave us the right vehicle that suited our need.
review from
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9.6
Came early and got a great car
Pros: Booked a same day car and showed up 2 hours early, ended up getting a fantastic vehicle and timely service. Easiest drop of in Ft Lauderdale, especially if you’re taking Southwest, as they are both at Terminal 1.
Cons: Nothing. It was great.
review from
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10.0
Pros: very quick processing when returning car
Cons: nothing
review from
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10.0
Pros: We changed the reservation and dropped off in Boca and they were terrific too.
review from
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7.6
The easiest things to fix normally appear to be the hardest!!!
Pros: Drop off is a 4 star, quick and easy. Suggestions having a large golf cart type shuttle right where you drop your car off to shuttle people to shuttle pickup site or at least have it available for fee. Quality of vehicle was great! Would have been nice to know Dodge Charger or Mercedes or Jaguars we’re available for rent. I understand you pay a much higher fee but I didn’t even see they were available.
Cons: Right from the start when we arrived to pick up. There were 12 stations where the sale rep would conduct rental services. Only one was available and he was with no one and appeared to be working on paperwork. There were 25 customers standing in line waiting. Finally, another rep came out and started taking care of customers.That is why they are there, or SHOULD be there is to be THERE to take care of CUSTOMERS which puts MONEY in your pockets and allows the customers to be happy and move along. Businesses just don’t get it, sometimes the easiest thing to fix is the thing that brings them down!!!! That was the only thing.
review from
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8.4
Pros: no exorbitant fee for a one way rental, this time.
Cons: even though the line wasn't very long, checking in took a long time.
review from
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8.0
Pros: Rental was as expected. No surprises. Just a routine rental.
Cons: There were no negatives. Just a typical rental with helpful staff.
review from
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8.0
Cons: I requested airport pickup and drop off, didn't notice the confirm had an off site location. Had to take Uber to the location and pay extra to drop off at the airport.
review from
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2.8
Pros: The car worked and got me from A to B
Cons: At the car rental center in Ft Lauderdale, it took over an hour to pick up my reserved car. On A Saturday at 3:30 in the afternoon, during spring break, there was 3 people working the counter. 1 person was just standing there as well. Unacceptable wait time to pick up a reservation
review from
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2.0
Poor selection of vehicles
Pros: Not much. Employee not helpful
Cons: Location of rental. Limited selection. Entrance to location. Did not accept the vehicle. Employee polite but not close to previous accommodations, helpfulness, over all after spending several hours on line I walked away without a vehicle.
review from
From $36/day
Rated #6
Budget
7.4 Good (4,397 reviews)
4 locations in Fort Lauderdale
╳
Budget reviews
Car rental locations
Budget
Locations in Fort Lauderdale
1460 North Federal Highway
+1 954 563 6739
1617 Se 17th Street
+1 954 761 9192
2520 Miami Rd
+1 954 761 7231
600 Terminal Drive,4th Floor
+1 954 359 2400
All Budget reviews
Budget reviews in Fort Lauderdale
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car was great
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10.0
GREAT Service! Great Car
Pros: Professional service...quick service. Upgrade to better car
review from
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10.0
Excellent
Pros: Great car really awesome experience
Cons: Mirrors weren't clean
review from
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2.0
Long Wait
Cons: I had to wait an hour and a half in line to pick up my car from Budget. Don’t understand this as they know exactly what their demand will be as we all had reservations! No explanation was provided. I will avoid Budget in the future as this delay was inexcusable.
review from
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10.0
Pros: Friendliness of the representative and ease of pick and drop off.
Cons: I didn't find any.
review from
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2.0
Wait too ling
Cons: The wait was over an hour to get the car so we rented at dollar.
review from
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8.4
Cons: Pick up took nearly an hour in Ft Lauderdale as the employees were slow and kept leaving the desk.
review from
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10.0
Pros: Liked how I could walk right into the airport.
Cons: The staff were rude
review from
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2.4
Wow that guest experience sucked.
Pros: Manager was pleasant and efficient when I finally met him. Even though I shouldn’t have had to.
Cons: Budget in Fort Lauderdale was overwhelmed at dropoff and pickup at 1AM in the airport garage. That was my first 20 min wasted as one gate guard managed returns AND people leaving in fresh cars through a single gate (that’s just stupid). Then after a few min with one inside desk attendant I ultimately needed to speak with a manager. Painful for a routine dropoff. No reason that it needs to take 25 min to return a car. I’d be happy to pay a premium at Hertz for basic service levels for what should be routine activities for a car rental company.
review from
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10.0
Pros: Value for money
review from
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10.0
great rental but no receipt
Pros: car was clean
Cons: no receipt sent by email as promised
review from
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5.6
Miami port drop off is an epic fail.
Pros: FLL was pleasant. Car was clean and comfortable.
review from
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5.2
Pros: New car, low mileage, no problems
Cons: Absolute chaos at rental counter !!!! Budget computers down system-wide. Unable to access reservation records nor computer generate rental documents. Took over 45 minutes standing in line to get close to rental counter. Took another 10 minutes just to complete RA. Next day, drop off at local airport and the Budget invoice now computer generated was totally incorrect. Charged $20.00 late fee despite car being dropped off 3 hours early. Charged for full tank of gas despite records at Ft. Lauderdale showing car was rented with 3/4 tank. Charged wrong rate. Took 1`/2 hour to get it sorted. All problems can be attributed to Ft Lauderdale Budget location. Punta Gorda Fine.
review from
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10.0
GREAT Service! Great Car
Pros: Professional service...quick service. Upgrade to better car
review from
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10.0
Excellent
Pros: Great car really awesome experience
Cons: Mirrors weren't clean
review from
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10.0
Pros: Friendliness of the representative and ease of pick and drop off.
Cons: I didn't find any.
review from
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10.0
Pros: Liked how I could walk right into the airport.
Cons: The staff were rude
review from
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10.0
Pros: Value for money
review from
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10.0
great rental but no receipt
Pros: car was clean
Cons: no receipt sent by email as promised
review from
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2.0
Long Wait
Cons: I had to wait an hour and a half in line to pick up my car from Budget. Don’t understand this as they know exactly what their demand will be as we all had reservations! No explanation was provided. I will avoid Budget in the future as this delay was inexcusable.
review from
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2.0
Wait too ling
Cons: The wait was over an hour to get the car so we rented at dollar.
review from
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2.4
Wow that guest experience sucked.
Pros: Manager was pleasant and efficient when I finally met him. Even though I shouldn’t have had to.
Cons: Budget in Fort Lauderdale was overwhelmed at dropoff and pickup at 1AM in the airport garage. That was my first 20 min wasted as one gate guard managed returns AND people leaving in fresh cars through a single gate (that’s just stupid). Then after a few min with one inside desk attendant I ultimately needed to speak with a manager. Painful for a routine dropoff. No reason that it needs to take 25 min to return a car. I’d be happy to pay a premium at Hertz for basic service levels for what should be routine activities for a car rental company.
review from
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5.6
Miami port drop off is an epic fail.
Pros: FLL was pleasant. Car was clean and comfortable.
review from
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5.2
Pros: New car, low mileage, no problems
Cons: Absolute chaos at rental counter !!!! Budget computers down system-wide. Unable to access reservation records nor computer generate rental documents. Took over 45 minutes standing in line to get close to rental counter. Took another 10 minutes just to complete RA. Next day, drop off at local airport and the Budget invoice now computer generated was totally incorrect. Charged $20.00 late fee despite car being dropped off 3 hours early. Charged for full tank of gas despite records at Ft. Lauderdale showing car was rented with 3/4 tank. Charged wrong rate. Took 1`/2 hour to get it sorted. All problems can be attributed to Ft Lauderdale Budget location. Punta Gorda Fine.
review from
From $30/day
Rated #7
Dollar
7.3 Good (7,034 reviews)
2 locations in Fort Lauderdale
╳
Dollar reviews
Car rental locations
Dollar
Locations in Fort Lauderdale
2400 Miami Road
+1 954 462 4074
600 Terminal Dr
+1 866 434 2226
All Dollar reviews
Dollar reviews in Fort Lauderdale
Recent Reviews
- All reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
nice car
car i reserved
great value
car available
great price
return the car
great experience
friendly staff
-
2.0
Not available
Cons: No cars were available even though I had a reservations. I was told I would have 2-3 hours for a car. Lousy customer service.
review from
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10.0
Pros: Customer service was quick and helpful
review from
-
10.0
Rent a car
Pros: Everything great! All stuff friendly! Not like -ALAMO- ! I’ll recommend that company.
review from
-
9.6
Great rental process Overall
Pros: It was an easy pick up BUT the agent didn’t tell me to just grab ay car in the aisle. once another agent clarified the procedure, it was smooth sailing. The car was clean and smelled neutral. I was late returning but I didn’t get charged a fee
Cons: That the first agent didn’t clearly explain how the self serve pick up worked. I noticed that on returning the car the agent said I could leave it running. Also one of the car during drop off had been left running. Ugh. Didn’t like that. All that ozone. Perhaps you can be a bit more air quality friendly by having agents be more mindful of not leaving cars on m.
review from
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9.2
Pros: Overalll process was easy and convenient.
review from
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8.4
Good Value
Pros: The pickup was quick and easy The cost was better than getting an uber.
Cons: The bus to take us to the car rental center took a long time The car smelled like smoke or moistness a little
review from
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6.4
Not the best customer service
Pros: The ability to pick whatever vehicle you want in the category reserved.
Cons: When I first arrived at the counter, there were three individuals with one waiting on a customer. The other two appeared to be having a personal conversation. One walked away while the other began doing something on the computer. After a 10 to 15 minute wait, the individual finally called me forward to conduct the rental car transaction. The rep had no personality and acted like I was inconveniencing him. At this point I'm really irritated, finished the transaction and get the vehicle for my days of vacation. Upon return, the individual that checked the vehicle in had about the same amount of personality. Im not saying I want people to treat me like a king, but if I'm spending my hard earned money and putting money into your business, I expect better customer service. Not saying I will never use Dollar again but it won't be my top three choices. I would rather pay a little more money and be treated like a valued customer.
review from
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6.4
Pros: No, immobilazer
review from
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8.0
Second Time's The Charm
Pros: The SECOND car (a Kia Soul) provided by Dollar was excellent and met all our travel needs. How and why we got to this car was not the preferred nor expected way to rent a car. (see below)
Cons: The FIRST car we had on this rental was a well worn Chevy with the front cowling literally held on with bailing wire. I discovered that "issue" when the cowling started to fall off as I drove the car on day two of our ten day rental period. To their credit, Dollar at Palm Beach Int'l, made the swap of cars seamless; they even upgraded our car class. Nice recovery Dollar, we'll be back.
review from
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6.0
Had to return car on day 4 due to key battery unable to start car.
Pros: Easy pickup and return !
Cons: Inconvenienced with having difficulty starting car on day 3. Had to return car, drove 30min to airport and the problem was the key battery. Why aren't the keys checked prior to rental so customers don't have to be inconvenienced on their vacation?
review from
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7.2
Pros: Friendly service, great layout.
Cons: Asked for Ford, or american.... all that was there were foreign. I support or country and picked the Ford focus, even though it said similar, I want American made.
review from
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10.0
Pros: No line at pick up. Greeted with a complimentary bottle of water and excellent service. Highly recommended!
review from
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10.0
Pros: Customer service was quick and helpful
review from
-
10.0
Rent a car
Pros: Everything great! All stuff friendly! Not like -ALAMO- ! I’ll recommend that company.
review from
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9.6
Great rental process Overall
Pros: It was an easy pick up BUT the agent didn’t tell me to just grab ay car in the aisle. once another agent clarified the procedure, it was smooth sailing. The car was clean and smelled neutral. I was late returning but I didn’t get charged a fee
Cons: That the first agent didn’t clearly explain how the self serve pick up worked. I noticed that on returning the car the agent said I could leave it running. Also one of the car during drop off had been left running. Ugh. Didn’t like that. All that ozone. Perhaps you can be a bit more air quality friendly by having agents be more mindful of not leaving cars on m.
review from
-
9.2
Pros: Overalll process was easy and convenient.
review from
-
10.0
Pros: No line at pick up. Greeted with a complimentary bottle of water and excellent service. Highly recommended!
review from
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8.4
Good Value
Pros: The pickup was quick and easy The cost was better than getting an uber.
Cons: The bus to take us to the car rental center took a long time The car smelled like smoke or moistness a little
review from
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8.0
Second Time's The Charm
Pros: The SECOND car (a Kia Soul) provided by Dollar was excellent and met all our travel needs. How and why we got to this car was not the preferred nor expected way to rent a car. (see below)
Cons: The FIRST car we had on this rental was a well worn Chevy with the front cowling literally held on with bailing wire. I discovered that "issue" when the cowling started to fall off as I drove the car on day two of our ten day rental period. To their credit, Dollar at Palm Beach Int'l, made the swap of cars seamless; they even upgraded our car class. Nice recovery Dollar, we'll be back.
review from
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7.2
Pros: Friendly service, great layout.
Cons: Asked for Ford, or american.... all that was there were foreign. I support or country and picked the Ford focus, even though it said similar, I want American made.
review from
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2.0
Not available
Cons: No cars were available even though I had a reservations. I was told I would have 2-3 hours for a car. Lousy customer service.
review from
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6.4
Not the best customer service
Pros: The ability to pick whatever vehicle you want in the category reserved.
Cons: When I first arrived at the counter, there were three individuals with one waiting on a customer. The other two appeared to be having a personal conversation. One walked away while the other began doing something on the computer. After a 10 to 15 minute wait, the individual finally called me forward to conduct the rental car transaction. The rep had no personality and acted like I was inconveniencing him. At this point I'm really irritated, finished the transaction and get the vehicle for my days of vacation. Upon return, the individual that checked the vehicle in had about the same amount of personality. Im not saying I want people to treat me like a king, but if I'm spending my hard earned money and putting money into your business, I expect better customer service. Not saying I will never use Dollar again but it won't be my top three choices. I would rather pay a little more money and be treated like a valued customer.
review from
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6.4
Pros: No, immobilazer
review from
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6.0
Had to return car on day 4 due to key battery unable to start car.
Pros: Easy pickup and return !
Cons: Inconvenienced with having difficulty starting car on day 3. Had to return car, drove 30min to airport and the problem was the key battery. Why aren't the keys checked prior to rental so customers don't have to be inconvenienced on their vacation?
review from
From $29/day
Rated #8
Hertz
7.3 Good (4,254 reviews)
6 locations in Fort Lauderdale
╳
Hertz reviews
Car rental locations
Hertz
Locations in Fort Lauderdale
3030 Holiday Drive
+1 954 695 3047
321 N Fort Lauderdale Beach Bl
+1 954 760 4719
455 State Road 84
+1 954 761 1163
5601 Powerline Rd
+1 954 771 3749
600 Terminal Drive
+1 954 712 5200
901 E Sunrise Blvd
+1 954 760 4719
All Hertz reviews
Hertz reviews in Fort Lauderdale
Recent Reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
car available
return the car
great car
nice car
airport location
great service
pick up location
drop off was easy
great experience
friendly staff
-
7.6
The off airport location is tacky, few vehicles available. Closed on
Cons: Closed on Sat/Sun afternoons.
review from
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2.0
Ripped off
Cons: The car was too small so when I tried to upgrade to next size they charged me more than the car rate was because I had a prepaid reservation . I feel taken advantage . Than when I dropped car off on time at my reservation location it was closed and the location didn’t answer the phone . I returned to my hotel for the religious holiday and had to inform them to pick up the car
review from
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10.0
Pros: As soon as i approached Hertz booth I was greeted with some nice cold water. It is very hot in he Fort Lauderdale location. The Lady that helped me out was amazing, she helped me out fully. I had reserved a car for the downtown location not for the airport one and she was able to get me that same reservation for that location. Very thankful to know someone cares to help. Car was good as well.
review from
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2.0
Pros: Nothing
Cons: You let me prepay and book at a location off the airport that didn't offer a shuttle that was closed at the time I was scheduled to pick up the car. I took a Uber to the off site location that cost me $30, then I took 2 public transportation buses to get back to the airport. The Hertz airport location would only give me a car if i booked a totally new reservation at double the price I pre payed for. I then had to make a new reservation with a different car rental place.
review from
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2.0
Horrible
Pros: Nothing
Cons: The car we rented was not available. We were charged for an upgrade. It was sorry and in empty. I was charged twice for the car and they won't take it off my card. I keep getting the run around.
review from
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5.2
Not Happy At All
Pros: Agent changed my drop off location
Cons: I selected the Fll Airport to pick up my car. Only to be told when I arrived that the car pick up was 15 miles away and no way to get there other than a cab. Cost me 25.00. Will never go through Kayak again. Andy
review from
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10.0
Kind and friendly
Pros: The rental company was kind and friendly to me. The vehicle was clean and comfortable.
Cons: There is nothing negative to say
review from
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3.6
Cons: Did not have mini van that I reserved weeks ahead of time on lot. Told me it wasn't their job to have reserved vehicle ready on the lot. Made me drive 45 minutes away to pick up a mini van with high miles, chipped windsheild, not a full tank of gas. Charged me $75 extra when I returned without a full tank of gas
review from
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7.6
HERTZ COUNTER STAFF PICK UP RUDENESS
Pros: Nice little car and good value for the price paid, very easy drop off and all polite and efficient EXCEPT FOR COUNTER STAFF
Cons: Counter help rude because I refused to pay for their extra insurance and other perks. I arrived one earlier and they wanted to charge me $40 for part of that hour ... so I waited one hour instead. I should have cancelled and gone to a nearby competitor. Will avoid Hertz in the future. There is no excuse for rudeness.
review from
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10.0
Great experience
Pros: I usually rent from an off the airport company for economic reasons. When we got to the airport, we walked 5 minutes to the Hertz counter and they arranged for my rental to be picked up there (an extra $54.00 in airport taxes). We Figured taking an Uber back and forth was going to be similar. The rental process took some time because of the transfer. Picking up the car was a breeze (you select one from a pool). The vehicle was well maintained (smooth ride, everything working properly) even though it had over 30k miles. The agents (both at pickup and return)were very curteous and helpful.
Cons: The oil change was due during my rental time (I rented for 2 weeks).
review from
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2.4
Bait and switch, and then the worst service ever!
Pros: Nothing
Cons: Requested a car at the Ft Lauderdale airport. Learned my reservation was not at the airport when I got there. Hertz people were rude and blamed Kayak. Worse they would not help get to their other rental site off of the airport. I had to spend $30 on a cab ride there. Once I got there two of the four people behind the desk were sleeping in chairs while I had to wait an hour to check in. When I thought things were close, they messed up the paperwork and had to restart everything. The next thing I know the woman helping me walked away without and insight as to why. She was gone for 15 mins and the long line of people began wondering if she went to lunch. At this point their office was full of irate customers. When she finally returned, she gave me the keys to my car. Of course the car wouldn’t start and the staff blamed me. I found the woman again and she couldn’t start it either. She then realized she had given me the wrong keys. Once she found the keys I walked back to my car and did get it started. However, the language for the car systems had been changed to Spanish. I had to find this woman again to ask for help. She seemed annoyed again and told me to simply “change the language.” Easier said than done since I cannot read the screens at all. I had to wait another 5 mins while they found someone who could do this. Worse, the car gas light was on and the tank was empty. Now I had to go get gas while my family waited at the airport for me to pick them up. It took over two and a half hours to catch a cab, wait in line, deal with my car, find a gas station, get gas and drive back to the airport. No apology, no help, no sympathy for my terrible experience. By the way, my son is on crutches from a surgery so that poor kid was stuck sitting in an airport for that two and a half hours. I would like to say that this was the end. But it started all over as I returned the car. Another 30+ mins waiting in line, rude service and another $30 cab ride back to the airport. They office has a shuttle van to take people to their cruise ship, but they refused to take me to the airport. I NOW HATE KAYAK AND HERTZ. I AM DONE WITH BOTH. I CALLED BOTH COMPANIES AND PEOPLE REFUSED TO HELP ME. YOU BOTH LEFT MY SON IN EXTRA PAIN AND DIDN’T CARE. HOPE OTHERS NOW STAY AWAY TOO!
review from
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8.0
Decent service and priceno
Pros: Price was good but I thought I rented at the airport, not 4 miles away
Cons: No shuttle to/from airport added $30 to price due to lyft cost.
review from
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10.0
Pros: As soon as i approached Hertz booth I was greeted with some nice cold water. It is very hot in he Fort Lauderdale location. The Lady that helped me out was amazing, she helped me out fully. I had reserved a car for the downtown location not for the airport one and she was able to get me that same reservation for that location. Very thankful to know someone cares to help. Car was good as well.
review from
-
10.0
Kind and friendly
Pros: The rental company was kind and friendly to me. The vehicle was clean and comfortable.
Cons: There is nothing negative to say
review from
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10.0
Great experience
Pros: I usually rent from an off the airport company for economic reasons. When we got to the airport, we walked 5 minutes to the Hertz counter and they arranged for my rental to be picked up there (an extra $54.00 in airport taxes). We Figured taking an Uber back and forth was going to be similar. The rental process took some time because of the transfer. Picking up the car was a breeze (you select one from a pool). The vehicle was well maintained (smooth ride, everything working properly) even though it had over 30k miles. The agents (both at pickup and return)were very curteous and helpful.
Cons: The oil change was due during my rental time (I rented for 2 weeks).
review from
-
7.6
The off airport location is tacky, few vehicles available. Closed on
Cons: Closed on Sat/Sun afternoons.
review from
-
7.6
HERTZ COUNTER STAFF PICK UP RUDENESS
Pros: Nice little car and good value for the price paid, very easy drop off and all polite and efficient EXCEPT FOR COUNTER STAFF
Cons: Counter help rude because I refused to pay for their extra insurance and other perks. I arrived one earlier and they wanted to charge me $40 for part of that hour ... so I waited one hour instead. I should have cancelled and gone to a nearby competitor. Will avoid Hertz in the future. There is no excuse for rudeness.
review from
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8.0
Decent service and priceno
Pros: Price was good but I thought I rented at the airport, not 4 miles away
Cons: No shuttle to/from airport added $30 to price due to lyft cost.
review from
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2.0
Ripped off
Cons: The car was too small so when I tried to upgrade to next size they charged me more than the car rate was because I had a prepaid reservation . I feel taken advantage . Than when I dropped car off on time at my reservation location it was closed and the location didn’t answer the phone . I returned to my hotel for the religious holiday and had to inform them to pick up the car
review from
-
2.0
Pros: Nothing
Cons: You let me prepay and book at a location off the airport that didn't offer a shuttle that was closed at the time I was scheduled to pick up the car. I took a Uber to the off site location that cost me $30, then I took 2 public transportation buses to get back to the airport. The Hertz airport location would only give me a car if i booked a totally new reservation at double the price I pre payed for. I then had to make a new reservation with a different car rental place.
review from
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2.0
Horrible
Pros: Nothing
Cons: The car we rented was not available. We were charged for an upgrade. It was sorry and in empty. I was charged twice for the car and they won't take it off my card. I keep getting the run around.
review from
-
5.2
Not Happy At All
Pros: Agent changed my drop off location
Cons: I selected the Fll Airport to pick up my car. Only to be told when I arrived that the car pick up was 15 miles away and no way to get there other than a cab. Cost me 25.00. Will never go through Kayak again. Andy
review from
-
3.6
Cons: Did not have mini van that I reserved weeks ahead of time on lot. Told me it wasn't their job to have reserved vehicle ready on the lot. Made me drive 45 minutes away to pick up a mini van with high miles, chipped windsheild, not a full tank of gas. Charged me $75 extra when I returned without a full tank of gas
review from
-
2.4
Bait and switch, and then the worst service ever!
Pros: Nothing
Cons: Requested a car at the Ft Lauderdale airport. Learned my reservation was not at the airport when I got there. Hertz people were rude and blamed Kayak. Worse they would not help get to their other rental site off of the airport. I had to spend $30 on a cab ride there. Once I got there two of the four people behind the desk were sleeping in chairs while I had to wait an hour to check in. When I thought things were close, they messed up the paperwork and had to restart everything. The next thing I know the woman helping me walked away without and insight as to why. She was gone for 15 mins and the long line of people began wondering if she went to lunch. At this point their office was full of irate customers. When she finally returned, she gave me the keys to my car. Of course the car wouldn’t start and the staff blamed me. I found the woman again and she couldn’t start it either. She then realized she had given me the wrong keys. Once she found the keys I walked back to my car and did get it started. However, the language for the car systems had been changed to Spanish. I had to find this woman again to ask for help. She seemed annoyed again and told me to simply “change the language.” Easier said than done since I cannot read the screens at all. I had to wait another 5 mins while they found someone who could do this. Worse, the car gas light was on and the tank was empty. Now I had to go get gas while my family waited at the airport for me to pick them up. It took over two and a half hours to catch a cab, wait in line, deal with my car, find a gas station, get gas and drive back to the airport. No apology, no help, no sympathy for my terrible experience. By the way, my son is on crutches from a surgery so that poor kid was stuck sitting in an airport for that two and a half hours. I would like to say that this was the end. But it started all over as I returned the car. Another 30+ mins waiting in line, rude service and another $30 cab ride back to the airport. They office has a shuttle van to take people to their cruise ship, but they refused to take me to the airport. I NOW HATE KAYAK AND HERTZ. I AM DONE WITH BOTH. I CALLED BOTH COMPANIES AND PEOPLE REFUSED TO HELP ME. YOU BOTH LEFT MY SON IN EXTRA PAIN AND DIDN’T CARE. HOPE OTHERS NOW STAY AWAY TOO!
review from
From $27/day
Rated #9
Thrifty
7.1 Good (2,978 reviews)
2 locations in Fort Lauderdale
╳
Thrifty reviews
Car rental locations
Thrifty
Locations in Fort Lauderdale
2400 Miami Road
+1 954 463 2958
600 Terminal Drive
+1 877 283 0898
All Thrifty reviews
Thrifty reviews in Fort Lauderdale
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
nice car
great car
car available
compact car
great price
return the car
friendly staff
great experience
-
2.0
Pros: Everything till we turned it in.
Cons: $300 said we smoked in the car. We don't smoke guy was rude and will never ever will rent there again. Have rented multiple cars always through Enterprise. This may go to court !
review from
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10.0
Thrifty over EZ
Pros: The professionalism
review from
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10.0
quick and easy
Pros: Quick and easy, no issues whatsoever.
review from
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5.2
Hidden Fees
Pros: The pickup and return process was quick.
Cons: I have been renting vehicles for over ten years and do quite a bit of traveling for work. This is the first time I have used Thrifty and I found out why they were one of the cheapest options. I was renting a large SUV for a family trip and when asked how many drivers I would have I told them four including my wife. The agent then proceeded to inform me I would be charged $13 per day per driver. For 7 days that is almost $300 in addition to the already agreed upon price. Then it turns out I have to get a toll tag for another additional fee of $11 per day. I was told this is a requirement to use the only road leading to my destination. The total tolls added up to less then $10 that would have just been a bill sent to my house had I not been in a rental car. The add ons almost doubled my originally agreed upon rental price. I just want to know what my rental is going to cost up front so that I can make an informed decision. For this reason I will not be using Thrifty in the future.
review from
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10.0
Pros: Competent and quick. Excellent.
review from
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8.0
Pros: The dropofg process was quick and efficient
review from
-
4.0
Deceitful up-selling
Pros: They had the reservation at a decent price for a compact car, cars ready except- see below
Cons: The counter representative made a point of showing me a picture of the compact car I would be getting. It was a photo of a Smart car, with one row of seats and tiny tires. I told him that was not the picture of the compact car that was on Kayaks website when I chose it. He then offered me a larger car for more money, which I took. When I went outside to get in the car, the row of compact cars looked like the website, not like the tiny Smart car in the picture he showed me. I was really annoyed because I would have preferred my original selection for less money. I found this deceitful.
review from
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6.0
Cons: Your chckout person when i picked up the car. I worked with the public for some years at major phone company. I gave excellent friendly smiling customer service. She is very lacking in these features. And she wasn't even busy. You need mystery shoppers for your front line people. Ive been a mystery shopper for many types of service also.
review from
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4.0
Pros: Quick service
review from
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8.4
Pros: Great attendant, very informative.
Cons: Poor signage to get from Rental area to Spirit Airlines terminal
review from
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2.0
twice as expensive as Alamo
Cons: Did not pick up the car as it was twice as expensive as Alamo. Went with them instead.
review from
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9.6
Great location from terminal and easy check in
Pros: Great location and easy to get car and consider upgrade options.
review from
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10.0
Thrifty over EZ
Pros: The professionalism
review from
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10.0
quick and easy
Pros: Quick and easy, no issues whatsoever.
review from
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10.0
Pros: Competent and quick. Excellent.
review from
-
9.6
Great location from terminal and easy check in
Pros: Great location and easy to get car and consider upgrade options.
review from
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2.0
Pros: Everything till we turned it in.
Cons: $300 said we smoked in the car. We don't smoke guy was rude and will never ever will rent there again. Have rented multiple cars always through Enterprise. This may go to court !
review from
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5.2
Hidden Fees
Pros: The pickup and return process was quick.
Cons: I have been renting vehicles for over ten years and do quite a bit of traveling for work. This is the first time I have used Thrifty and I found out why they were one of the cheapest options. I was renting a large SUV for a family trip and when asked how many drivers I would have I told them four including my wife. The agent then proceeded to inform me I would be charged $13 per day per driver. For 7 days that is almost $300 in addition to the already agreed upon price. Then it turns out I have to get a toll tag for another additional fee of $11 per day. I was told this is a requirement to use the only road leading to my destination. The total tolls added up to less then $10 that would have just been a bill sent to my house had I not been in a rental car. The add ons almost doubled my originally agreed upon rental price. I just want to know what my rental is going to cost up front so that I can make an informed decision. For this reason I will not be using Thrifty in the future.
review from
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4.0
Deceitful up-selling
Pros: They had the reservation at a decent price for a compact car, cars ready except- see below
Cons: The counter representative made a point of showing me a picture of the compact car I would be getting. It was a photo of a Smart car, with one row of seats and tiny tires. I told him that was not the picture of the compact car that was on Kayaks website when I chose it. He then offered me a larger car for more money, which I took. When I went outside to get in the car, the row of compact cars looked like the website, not like the tiny Smart car in the picture he showed me. I was really annoyed because I would have preferred my original selection for less money. I found this deceitful.
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6.0
Cons: Your chckout person when i picked up the car. I worked with the public for some years at major phone company. I gave excellent friendly smiling customer service. She is very lacking in these features. And she wasn't even busy. You need mystery shoppers for your front line people. Ive been a mystery shopper for many types of service also.
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4.0
Pros: Quick service
review from
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2.0
twice as expensive as Alamo
Cons: Did not pick up the car as it was twice as expensive as Alamo. Went with them instead.
review from
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Europcar reviews
Car rental locations
Europcar
Locations in Fort Lauderdale
Please Go To The Advantage Counter
+1 954 359 4022
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Europcar reviews in Fort Lauderdale
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From $27/day
Rated #11
Payless
6.6 Good (2,849 reviews)
2 locations in Fort Lauderdale
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Payless reviews
Car rental locations
Payless
Locations in Fort Lauderdale
2520 Miami Rd
+1 754 312 3479
600 Terminal Drive, Box 403
+1 954 359 0303
All Payless reviews
Payless reviews in Fort Lauderdale
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Find reviews that mention:
customer service
pick up the car
credit card
long wait
car was clean
car available
nice car
great price
great car
great value
took about five minutes
friendly staff
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10.0
Payless Rental
Pros: Car was nice and love onsite car pick up.
Cons: All was good.
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2.0
Cons: Car was in bad condition. Had to pull over on the side of the road to fix parts falling off the bottom.
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2.8
WILL NEVER MAKE THE MISTAKE OF RENTING AGAIN FROM PAYLESS
Cons: I WAS QUOTED THIS WHILE MAKING RESERVATION: Car rental 4 days @ $26.71 USD/day $106.84 USD Estimated taxes and fees $49.49 USD Mileage included Unlimited mileage: Additional mileage charge -- Total due at rental counter $156.33 USD PRINT OUT WAS ESTIMATED TOTAL SIGNED: $221.62 PLUS ESTIMATED OPTIONAL SERVICE WHICH I DID NOT ASK FOR: $56.00 I WAS CHARGED ON MY CC $358.00 MORE TWICE THE QUOTE! LADY WAS TALKING TO HER CO-WORKER AND OTHER CUSTOMER SO MUCH ALL SHE DID WAS ASK ME TO SIGN WAIVERS AND GAVE ME PAPERS. SHE DIDNT ASK ME IF I WANTED TO ADD ANYTHING SUCH AS INSURANCE. I WILL CALL THE BANK AND SEE WITH THEM ACCORDING TO MY PRINT OUT BC THIS IS PURE THEFT.
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10.0
Pros: Nice car. Everything went smoothly. Paid what I was quoted
Cons: Nothing. Will use again
review from
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7.6
One problem but overall ok.
Pros: Price was good. It would have been nicer if the car was clean.
Cons: The car was very dirty inside. Crumbs and a lot of spilled drink spots. Dirty marks all over the doors and console. Touch screen was full of fingerprints. The garage was dark when I picked it up and I didn't notice until I arrived at my hotel but by that time I was far away and the thought of fighting traffic to return it was undesirable. Not sure if I'd rent again. I have a thing about cleanliness and every time I got into the car the dirtiness bothered me.
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2.0
Pros: NOTHING
Cons: No cars available. WIted 1 hour before they told customers they did not have cars. AWFUL AWFUL
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2.0
Waited 2 hours to pick up car
Pros: Conveniently located inside airport
Cons: We arrived at the pickup counter to see a line of about 15 people. After TWO HOURS we were still in line. Counter staff gave no answers about what was going on or whether they ran out of cars. Other car rental agencies told me they had no more cars so we were stuck. Nightmare. Will never use this company again
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2.0
Didn't honory reservation, lefte stranded at the airport.
Pros: Nothing
Cons: Being stranded at the airport.
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2.0
Pros: They were not open 24hrs. Did not ren't.
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2.0
Extremely slow counter service
Pros: N/a
Cons: Only one person to serve a very long line of customers. Took 10 to 15 minutes per customer. No effort made to speed up or get more help. I got fed up waiting and rented from another provider.
review from
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10.0
Great service
Pros: When we feared our flight would be cancelled and we'd be stuck without a car, the folks checking us in (including a wonderful woman named Suzette) gave us some leeway and were appropriately sympathetic. They made a stressful situation better, truly.
review from
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10.0
Impressed!
Pros: This was my first rental with Payless and I was happy with the selection, price and service.
Cons: On a busy Saturday night, there was only 1 person at the airport desk handling reservations. That being said, she was very knowledgeable, extremely efficient and a pleasure to deal with.
review from
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10.0
Payless Rental
Pros: Car was nice and love onsite car pick up.
Cons: All was good.
review from
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10.0
Pros: Nice car. Everything went smoothly. Paid what I was quoted
Cons: Nothing. Will use again
review from
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10.0
Great service
Pros: When we feared our flight would be cancelled and we'd be stuck without a car, the folks checking us in (including a wonderful woman named Suzette) gave us some leeway and were appropriately sympathetic. They made a stressful situation better, truly.
review from
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10.0
Impressed!
Pros: This was my first rental with Payless and I was happy with the selection, price and service.
Cons: On a busy Saturday night, there was only 1 person at the airport desk handling reservations. That being said, she was very knowledgeable, extremely efficient and a pleasure to deal with.
review from
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2.0
Cons: Car was in bad condition. Had to pull over on the side of the road to fix parts falling off the bottom.
review from
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2.8
WILL NEVER MAKE THE MISTAKE OF RENTING AGAIN FROM PAYLESS
Cons: I WAS QUOTED THIS WHILE MAKING RESERVATION: Car rental 4 days @ $26.71 USD/day $106.84 USD Estimated taxes and fees $49.49 USD Mileage included Unlimited mileage: Additional mileage charge -- Total due at rental counter $156.33 USD PRINT OUT WAS ESTIMATED TOTAL SIGNED: $221.62 PLUS ESTIMATED OPTIONAL SERVICE WHICH I DID NOT ASK FOR: $56.00 I WAS CHARGED ON MY CC $358.00 MORE TWICE THE QUOTE! LADY WAS TALKING TO HER CO-WORKER AND OTHER CUSTOMER SO MUCH ALL SHE DID WAS ASK ME TO SIGN WAIVERS AND GAVE ME PAPERS. SHE DIDNT ASK ME IF I WANTED TO ADD ANYTHING SUCH AS INSURANCE. I WILL CALL THE BANK AND SEE WITH THEM ACCORDING TO MY PRINT OUT BC THIS IS PURE THEFT.
review from
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2.0
Pros: NOTHING
Cons: No cars available. WIted 1 hour before they told customers they did not have cars. AWFUL AWFUL
review from
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2.0
Waited 2 hours to pick up car
Pros: Conveniently located inside airport
Cons: We arrived at the pickup counter to see a line of about 15 people. After TWO HOURS we were still in line. Counter staff gave no answers about what was going on or whether they ran out of cars. Other car rental agencies told me they had no more cars so we were stuck. Nightmare. Will never use this company again
review from
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2.0
Didn't honory reservation, lefte stranded at the airport.
Pros: Nothing
Cons: Being stranded at the airport.
review from
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2.0
Pros: They were not open 24hrs. Did not ren't.
review from
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2.0
Extremely slow counter service
Pros: N/a
Cons: Only one person to serve a very long line of customers. Took 10 to 15 minutes per customer. No effort made to speed up or get more help. I got fed up waiting and rented from another provider.
review from
From $27/day
Rated #12
E-Z Rent-A-Car
6.5 Good (1,085 reviews)
1 location in Fort Lauderdale
╳
E-Z Rent-A-Car reviews
Car rental locations
E-Z Rent-A-Car
Locations in Fort Lauderdale
600 Terminal Drive
+1 954 359 8007
All E-Z Rent-A-Car reviews
E-Z Rent-A-Car reviews in Fort Lauderdale
Recent Reviews
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Find reviews that mention:
customer service
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car was clean
credit card
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use this company
great car
waited over an hour
long line
great experience
poor customer
-
2.0
Never again
Cons: Reserved a 7 seat van many weeks in advance. Arrived on time and told no 7 seat vehicles available at all. What is the point of having a reservation??? Overheard another salesperson telling a customer there were no gas stations anywhere near the airport- clearly trying to get them to buy the return empty option so EZ car could make the extra money on gas. I filled up less than a mile from the airport on a main road- easy to find.
review from
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8.8
Pros: Car clean,comfortable and easy to access at airport
Cons: Rental desk intentionally nebulous regarding how to deal with tolls if one opts out of the electronic pass. Apparently the renter is responsible for turning off the transponder to avoid double charge. At least that was my most recent understanding after being shuttled through 5 phone calls all with different information. You would think that in this day and age a simple online system would be available to pay the toll. Alas, not with whatever setup EZ uses.
review from
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2.8
Cheating offer by Kayak
Pros: Good price
Cons: Didn't get the car I selected. Had to pay 100 dollars more for a poor car experience.
review from
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6.8
Felt like an off-brand rental agency
Pros: Excellent rate, friendly people. I was concerned about being nickel-and-dimed or charged for damages or gas but everything was above-board.
Cons: Very manual process--nothing was prefilled when I got to counter and it was a 20 minute ordeal to get paperwork filled out. When I got in the car and drove to the exit, the gate agent was nowhere to be found! There was a sign in the booth: Be back shortly. WTH?! That was another 10 minute wait.
review from
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2.0
Could not receive the car
Cons: The agent would not rent me a convertible because I am local!!! This is insane!!! I offered a solution to put the rental in my brother's name but they would not do it. They just told me there is nothing they can do!!! I lost the $97 I paid for the rental of a car I did not receive and went with Sixt instead which was a much more pleasant experience. Never do business with E-Z again
review from
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10.0
E z rental was just that easy!
Pros: Fast, courteous, clean car!
review from
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2.0
Cons: I rented a convertible. I paid in advance. When I arrived my only option was a Buick. I was in Miami. I rented a convertible for a reason. They were rude and didn't offer any solutions
review from
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9.2
Pros: Check out/in was fast
Cons: the setup in the airport garage was very tight, they could use some room in their area
review from
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2.0
Pros: Worst company ever.
Cons: Worst
review from
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2.0
Waited 90 minutes for our vehicle
Cons: We waited in line for 25 minutes, which we were prepared for, but then were told they did not have the vehicle we prepaid for and had nothing comparable. We were traveling with 3 small children, and after arguing with them, they miraculously found a full size SUV for us so we could fit our 3 car seats. We then waited another 90 minutes for them to "clean" it. You can't imagine how upset my kids were after traveling all morning, tired and hungry, and waiting for an SUV that we were supposed to pick up at 10am and didn't leave the airport until 12:30pm. There were no other options for us besides waiting- because we needed a third row for three car seats.
review from
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6.8
Pros: The car was what we had ordered and there were no issues with the fees. Returning the car was easy.
Cons: I have not yet received a final receipt for the rental: we dropped off the car at the assigned time (5 AM) but the attendant didn't leave the booth to check the car and said that I would receive a receipt by email. It hasn't come yet. The pickup process was slow and it wasn't clear what the purpose of some of the questions was. There was pressure to pay $25 for the Surpass/toll and they didn't have information on where unmanned toll booths would be. As it turns out, it was easy to avoid the toll roads and the ones we couldn't avoid were manned.
review from
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4.8
not so EZ after all
Pros: agent at return was cute
Cons: wait times at pickup were ridiculous and insulting. insufficient staff; limited courtesy; lots of hidden fees; no in-airport service- had to wait 1/2 hour for the shuttle then stand in line an additional 40 minutes, even at midnight. EZ is yet another example of the inherent inefficiencies of the rental car industry for everyone not willing to pay a premium or leisure travellers without corporate perks as a frequent user. Is your margin really so thin that you can't hire a couple of extra agents to work during peak times- typical down market emphasis on a couple of extra bucks over good customer service- alleged savings just not worth it.
review from
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8.8
Pros: Car clean,comfortable and easy to access at airport
Cons: Rental desk intentionally nebulous regarding how to deal with tolls if one opts out of the electronic pass. Apparently the renter is responsible for turning off the transponder to avoid double charge. At least that was my most recent understanding after being shuttled through 5 phone calls all with different information. You would think that in this day and age a simple online system would be available to pay the toll. Alas, not with whatever setup EZ uses.
review from
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10.0
E z rental was just that easy!
Pros: Fast, courteous, clean car!
review from
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9.2
Pros: Check out/in was fast
Cons: the setup in the airport garage was very tight, they could use some room in their area
review from
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6.8
Felt like an off-brand rental agency
Pros: Excellent rate, friendly people. I was concerned about being nickel-and-dimed or charged for damages or gas but everything was above-board.
Cons: Very manual process--nothing was prefilled when I got to counter and it was a 20 minute ordeal to get paperwork filled out. When I got in the car and drove to the exit, the gate agent was nowhere to be found! There was a sign in the booth: Be back shortly. WTH?! That was another 10 minute wait.
review from
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6.8
Pros: The car was what we had ordered and there were no issues with the fees. Returning the car was easy.
Cons: I have not yet received a final receipt for the rental: we dropped off the car at the assigned time (5 AM) but the attendant didn't leave the booth to check the car and said that I would receive a receipt by email. It hasn't come yet. The pickup process was slow and it wasn't clear what the purpose of some of the questions was. There was pressure to pay $25 for the Surpass/toll and they didn't have information on where unmanned toll booths would be. As it turns out, it was easy to avoid the toll roads and the ones we couldn't avoid were manned.
review from
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2.0
Never again
Cons: Reserved a 7 seat van many weeks in advance. Arrived on time and told no 7 seat vehicles available at all. What is the point of having a reservation??? Overheard another salesperson telling a customer there were no gas stations anywhere near the airport- clearly trying to get them to buy the return empty option so EZ car could make the extra money on gas. I filled up less than a mile from the airport on a main road- easy to find.
review from
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2.8
Cheating offer by Kayak
Pros: Good price
Cons: Didn't get the car I selected. Had to pay 100 dollars more for a poor car experience.
review from
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2.0
Could not receive the car
Cons: The agent would not rent me a convertible because I am local!!! This is insane!!! I offered a solution to put the rental in my brother's name but they would not do it. They just told me there is nothing they can do!!! I lost the $97 I paid for the rental of a car I did not receive and went with Sixt instead which was a much more pleasant experience. Never do business with E-Z again
review from
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2.0
Cons: I rented a convertible. I paid in advance. When I arrived my only option was a Buick. I was in Miami. I rented a convertible for a reason. They were rude and didn't offer any solutions
review from
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2.0
Pros: Worst company ever.
Cons: Worst
review from
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2.0
Waited 90 minutes for our vehicle
Cons: We waited in line for 25 minutes, which we were prepared for, but then were told they did not have the vehicle we prepaid for and had nothing comparable. We were traveling with 3 small children, and after arguing with them, they miraculously found a full size SUV for us so we could fit our 3 car seats. We then waited another 90 minutes for them to "clean" it. You can't imagine how upset my kids were after traveling all morning, tired and hungry, and waiting for an SUV that we were supposed to pick up at 10am and didn't leave the airport until 12:30pm. There were no other options for us besides waiting- because we needed a third row for three car seats.
review from
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4.8
not so EZ after all
Pros: agent at return was cute
Cons: wait times at pickup were ridiculous and insulting. insufficient staff; limited courtesy; lots of hidden fees; no in-airport service- had to wait 1/2 hour for the shuttle then stand in line an additional 40 minutes, even at midnight. EZ is yet another example of the inherent inefficiencies of the rental car industry for everyone not willing to pay a premium or leisure travellers without corporate perks as a frequent user. Is your margin really so thin that you can't hire a couple of extra agents to work during peak times- typical down market emphasis on a couple of extra bucks over good customer service- alleged savings just not worth it.
review from
Car Rental Locations in Fort Lauderdale
Good to Know
| Most Popular Agency | Fox |
| Most Popular Car Type | Economy |
| Average price | $34/day |
| Good deal | $25/day |
When to Book a Rental Car in Fort Lauderdale
Average daily price per month
Rental car prices as pick-up date approaches
-1 day
-2 days
Top Tips For Renting a Car in Fort Lauderdale
- 25% of our users found rental cars in Fort Lauderdale for $25 or less
- Book your rental car in Fort Lauderdale at least 1 day before your trip in order to get a below-average price
- Off-airport rental car locations in Fort Lauderdale are around 1% more expensive than airport locations on average
- Compact rental cars in Fort Lauderdale are around 42% cheaper than other car types, on average
FAQs About Renting a Car in Fort Lauderdale
How much does it cost to rent a car in Fort Lauderdale?
On average a rental car in Fort Lauderdale costs $46 per day.
What is the most popular rental car in Fort Lauderdale?
Economy (Chevrolet Spark or similar) is the most frequently booked rental car type in Fort Lauderdale.
What is the cheapest car rental company in Fort Lauderdale?
In the past 72 hours, the cheapest rental cars were found at Easirent ($13/day), Fox ($26/day) and Sixt ($27/day).
What is the best rental car company in Fort Lauderdale?
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Fort Lauderdale are Silvercar (8.8, 93 reviews), Alamo (8.7, 7220 reviews), and Enterprise (8.5, 13041 reviews).
Which car rental companies are at the airport: Fort Lauderdale Airport (FLL)?
Car rental companies onsite at Fort Lauderdale Airport include Fox, Economy Rent a Car, Sixt, Right Cars, Executive Car Rental, Easirent, Advantage, GREEN MOTION , Alamo and Dollar.
Which car rental companies will pick you up at the airport: Fort Lauderdale Airport (FLL)?
Car rental companies that offer shuttle or pick-up services from Fort Lauderdale Airport to off-airport locations include Fox, Economy Rent a Car, Sixt, Right Cars, Easirent, Advantage, Alamo, Dollar, Budget, and E-Z Rent-A-Car.
What is the cheapest rental car location in Fort Lauderdale?
In the last 72 hours the cheapest rental car price was found at Easirent 321 SW 24th Street Fort Lauderdale 33315 (2 miles from city center).
How can I find car rentals near me in Fort Lauderdale?
Take a look at our extensive car rental location map to find the best rental cars near you.
