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Location Staff, rooms loud, pillows too soft, woke up itching every morning, toilet paper super cheap, tub was dirty, forced to eat at expensive eateries in hotel, no other cheap eateries in the area due to casinos smothering the area. I would not recommend this place on the future unless you have a lot of money to waste and like to gamble till 3:00 am and stay drunk.
The restaurant's The check in and out lady was rude, seemed bothered answering simple Questions. Didn't like once you paid for room threw site, once you check in they charge you another 100 for deposit. Also when you check out you only get like 82 back (*took about 4 days to go back in my account) because of Resort fees?? Pretty much for using their WiFi. They Charge the 17. and some change everyday you stay.
Clean room nothing really
could not contact the front desk ever.. kept getting told to leave a message on a machine.. that made it difficult to get online or get questions answered about checking out
When I asked for a disabled veterans discount for my second night the clerk told me 'They don't care about veterans, they care about reward club members'. My room was also downgraded the new night I stayed.
Large comfortable room not many tv channels to watch free wifi is as slow as paint drying. It is 2016
Large room with luxury linens. Beautiful view of the riverfront from the 21st floor. Resort fee when we only spent the night for one night and didn't enjoy the amenities.
Nice room. There was a TV in the bathroom mirror and a walk in shower. They charged an extra $17 "resort fee" when we got there.
Room was great, loved the shower, spacious room Some staff not as friendly as they could have been but overall ok, eating options limited late on weeknights, slots pretty stingy...
Clean The price Horseshoe added to the bill at check in. Then two hours later phone dinged! Another $50.00 charge! They said was refundable in 3-5 business days!
The hotel, staff and the location was very great. N/A
Very clean, the staff was helpful, it's my new favorite place to stay in Bossier City, I will be back.
Room was overall nice, big enough without bumping into the furniture. Nice place to stay if you need a room with some entertainment.
Walking distance to Boardwalk shops and IHOP. Seems like slot machine rotation happens often. Lots of fun machines to play. Cocktail waitresses took drink orders and they later admitted that they chose not to bring the drinks we ordered because they thought we'd just leave. We tipped the waitresses that would bring us drinks well, yet they were still rude and rolled their eyes. There isn't at least one place GOOD to eat inside resort. Buffet has terrible food. We'd rather drive to the Horseshoe. The Horseshoe has great restaurants, terrific buffet, and a bar for dancing and drinking. Always seems to be under construction. The gift shop is lacking. Horseshoe has tons of shops inside and a place to pick up snacks, drinks, and souvenirs. Margaritaville is newer, yet it's lacking a lot of amenities.
There was not anything I didn't like
We valet parked are Prius and they forgot to push the button and turn the car off so it ran the entire time while it was valet parked and ran the gas out of our car.
The room was very nice and clean I wish the checkout time was later
First - the reservation did not 'show up' in their system - I had to call hotels.com and verify...EVEN THOUGH I had a confirmation number.IT took almost 30 minutes to get in my room. Once everything was "verified" I was told they only had a smoking room available...since I 'didn't have a reservation. The room was I guess handicapped accessible - there was a weird shower - that inevitably got water EVERYWHERE!! ZERO water pressure and a handle shower to 'rinse' off with. It was crazy!! We didn't have a blamnket/comforter on one of the beds - called front desk - they were 'out of blankets' - A casino hotel...on a MONDAY night...was out of blankets!! There was no trash can - no channell guide(not important, just another lacking piece) - We were in town for a funeral - in the morning, woke up...realized the DISASTER we were facing with the 'shower' - it took me forever to wash my hair...and then I went to make coffee - in the offbrand Keurig type machine - and guess what!!! It didn't work...unless you held the button down for about two minutes as it heated the water, etc. I thought it.d be worth the extra money to stay here...versus staying near the airport...yea...not so much!!!
Overall, the stay was very good.
The location to the local casinos was great No microwave in room. There was a random ceiling fan. Called on phone and was told free breakfast with reservation and wasn't true. Pool closed early for cleaning. 6 hours later and still not opened. Tiny pillows and no place for phone charger.
Lots to do in a compact area The gym & pool closed early and opened late. Plus, it cost $8 to use the gym if you did not purchase spa services!!
The room was very clean and the staff was polite. Check in time was later than 2.
Location is fabulous. Java, the little deli downstairs, is a hidden gem. A less than 5 minute walk to Eldorado next door. View was great as well. My room was dirty. A/c wasn't working properly. Bathtub didn't drain. Water from shower all over the floor. Toilet was constantly running due to a leaky flapper. Not good for $182!
Enjoyed our stay!! Nice hotel
Nice oversized room. Large soaking tubs. Nice linens on comfy bed. Staff not very accommodating. Maids yelling back and forth in hallways early in the morning made sleeping in impossible.
Great staff Needs to be up dated.
The room was only $70 per night The room was dirty. There were used tissues from the previous guest still in the bathroom of my hotel room. The buffet was over priced and the food was very very bad!!
The rooms were nice, spacious, and very clean. The toliet has it's on room within the bathroom. There were very few channels to enjoy out of basic and sports channels.The rooms offered room service and the higher floors boasts wonderful views of nearby attractions and shops. Despite by online reservation, I was quickly hit with an extra hundred for incendital. The hotel though connected to casino can not access a shared database to give new comers info on gambling. When someone new signs up for a players card at casino they get no initial credits but must pay a game to get points that can only be redeemed after the customer goes broke gambling. Also the food is very high compared to restaurants in a stone's throw.
The bed and the pillows
This was our first time to stay at this hotel. My wife and I really enjoyed the rooms. They were spacious and very comfortable. The staff was the nicest I've seen. The only down fall to the room was the air conditioning. The air seemed to never come on fully in room 1818.
Check in was quick, bell hoops were friendly as was everyone Nothing
The hotel room was clean and comfortable which we were pleased with. We weren't impressed with the casino itself. It was small and over crowded.
Clean riverview room! Super comfy beds. Short walk to Blind Tiger restaurant (must go!) Casino was generous! (Results may vary. LoL) Staff was nice and helpful. Overall GREAT! No pharmacy nearby. Would have bought hypoallergenic soap and other toiletries from gift shop if they had it. My fault for having sensitive skin.
Overall nice place, room was laid out nice, with plenty of room. Bed was comfortable.
The room was clean, beds were comfortable, ALL of the staff we met were friendly and helpful. It was a fantastic hotel. nothing, the whole stay was great
Great facility and staff Hard to get to it coming from the river walk but once there, very pleased
Fantastic friendly staff, clean and comfortable rooms. Comfortable beds, stayed several other hotels this trip, all top names and this was BEST hands down. Only two luggage carts, had to wait to use one and it wasn't that busy. Maid keep blocking corridor and doors with her cart, was friendly and moved each time, but had to ask three different times to move. Minor issue but annoying.
Location was good, right off the interstate and close to some restaurants
This was an average Hampton. Hamotons are our favorite type of hotel. Always clean and very comfortable. The room was plenty big for our family of 5.
Our room was very clean, spacious,comfortable, affordable and functional.
The beds at Hampton Inns are the best ever!!
We had a great room. Very clean ,spacious,and modern Could hear every step that guest above us took. Could hear guest next to us talking at 2 am.
The price was very reasonable for the hotel. The staff was very friendly and helpful. The rooms was very nice and the bed was Super comfortable. Will definitely stay there again. The rooms was very clean as well. The location wasn't the best because it's so far from the main attractions. The hallways was very hot.
Everything was absolutely perfect! The staff were extremely helpful and friendly, and the room was modern and absolutely immaculate. Everything was perfect
convenience and the parking was great.
The whole stay was wonderful. The staff was very helpful and nice. They were completely understanding when I called to advise I was going to be delayed checking out, and agreed to extend my checkout time without hesitation. Very very minor cleaning mistakes. But I'm a picky neat freak.
Locations was good by restaurants and stores. Booked two rooms and was told we could keep the same room so we left our things in there. Some things were returned, phone charger was not. Was charged for the room regardless.
Location Rented our room out to other people with our things in there. Could not get manager to call us back and made no effort to compensate for lost items.
This guest did not leave comments about this hotel.
Great value! Could have been a little cleaner but not complaining too much since the value for it was great!
Proximity to casinos and price. Could be a tab bit cleaner.
On a two night stay this hotel was comparably priced to another hotel and was significantly better. Would recommend to anyone staying in Bossier City.
The hotel was in a convenient location with plenty of restaurants, gas stations, and shopping around. The staff were all very helpful and pleasant. no
Everything was okay My ice box wasnt working and the air conditioning didn't stay on
The hotel was a great value for the price I paid. It was clean and comfortable. The front desk staff was very friendly and had a happy attitude. The hotel is very conveniently located near dining and shopping...within an across the parking lot walk. No
The person that checked me in was a bit rude in his voice time and demeanor
Fast and easy check in. Noisie from outside could be heard inside easily. Could hear sweeping and talking.
It was chill
Location and pull side room No
Convenient to boardwalk over priced. Did not even offer continental breakfast.
we loved the convenient location to shopping, restaurants, as well as close to the casinos. Staff was wonderfully friendly and helpful. We will definitely go back!
This guest did not leave comments about this hotel.
Staff was great. Hotel very nice Nothing
I loved the fact that we had a driver to take us to certain places and bring us back. I felt that the hotel provided a lot of amenities and people were very nice, even the other guests. The only thing is that when i as well as my guest were dropped off at the boardwalk, it took a long time for the driver to return after being called. My only suggestion is for the hotel to make sure they have the correct ETA for the driver especially when its bad-weather outside.
Clean rooms and property. Enjoyed the stay.
Atmosphere was extremely quiet I have absolutely no complaints !!
Clean and nice. Appliances like refrigerator and microwave in the room. Even though staff was helpful at front desk there were no smiles. This lady was a little rough in the edges.
The room felt like home. Clean room and quiet place to stay.. The bed was hard!!!!
Very clean and upscale Location not allot to do, the day we stayed they walked on my husband just to check the fire alarm, they didn't even knock
Comfortable beds Did not enjoy the location. Did not enjoy the fact that we booked a king bed and had no option but to deal with the two doubles they put us in. The lady at the front desk said there was no other rooms available and all other hotels were booked or we would have left.
I didn't like anything about it front desk clerk seemed agitated when answering the phone bathroom floor had blood drops and hair everywhere. Called front desk to let them know the problems of the room and instead of changing my room they sent up housekeeping. The housekeeper was really nice that's about it.
Everything was good
We stay there every time we are in town. Like that the rooms are big and there is Jacuzzi in the rooms. Don't like the people that you call to talk to on the phone for reservations and the ones when you check in. They are really rude to the customers. They have lots of attitude. Have to overlook it most of the time.
Rooms were comfortable and very clean. Grear value for price. Morning of check out went downstairs for breakfast when we returned to our rooms for our bags we were locked out before check out time. Made working our floor would not let us into room, we had to go back to first floor to get key recoded. On leaving our room finally with our bags another lady was locked out and she was speaking to maid that was smirking at the time. Then there was the towel situation. Really only 2 towels when you have a whirlpool tub and a shower. Also maid told my husband he would need to call downstairs to arrange to additional towels. Never have we been so inconvenienced at any other hotel we have stayed at. As nice as the room was I would think twice about staying here again.
Hotel was very dated, my room had poor water pressure in the shower, needed to be cleaned, a 21" TUBE TV, didn't know they still had those. Bed was not comfortable. Just overall poor stay.
I won my money back what I paid to travel The bed was a nightmare, the bath tub fell apart, the room did have a funny odor and the rooms are outdated.
The staff were all friendly The room Had an odor. The suite is not a suite. No refrigerators in the rooms. Advertises three tv's but only 1. Needed flip flops to take a shower. Whirlpool jet came loose and hit friend in head. Thermostat would not adjust enough to cool room completely.
Nothing It was a bad experience. Smelled of smoke , furniture in rooms have not been replaced in 20 years. Mattress was old and bedding outdated. The whole experience was not good at all. The casino was smokey and small. Carpet in Casino was sticky and dirty. Buffet was awful and casino lobby smelled of fish and smoke. Diamond Jack needs to spend a lot of money on remodeling. I would rate this hotel and casino a very poor score. I have stayed in many hotels and by far this has to be the worst. It is rated a 3 on the internet that is a big mistake. Rating is a 1. NEED A REFUND..Over priced .
Cocktails served in plastic glasses
Location is OK and price is par for the older facilities. Old antique TV and rooms have not been upgraded since the old Isle of Capri days. Paint is peeling in some parts of the room and the room was a smoking room instead of non smoking. Had cigarette burns on the table. Place definitely needs an overhaul. Casino was too tight also.
TV didn't work
The ONLY thing acceptable about this hotel was the staff. They were very friendly. It's dirty, disgustingly deplorable. I should have checked the Facebook page instead of just the online reviews. The rooms were filthy. NO elevators, which wouldn't be a big deal if you weren't a family of 4, put on the 2nd floor. I couldn't sleep for fear of my car being broken into or bugs crawling on me. OLD big box TV, horrible A/C. I guess the spent all their money in the lobby, as it's the only nice thing about this hotel. We checked out first thing the next morning and went home.
The a/c in the room worked. Pretty much everything. They messed up the reservation, gave me a smoking room, they didn't know where the room was located, extremely hot in the hotel and rude owner and check in clerk.
Attentive front desk. Friendly black girl with the red hair. No elevator. Room was okay if you didn't look at details. Carpet was horrible. Had threads everywhere, something like white caulking on dark carpet. Cleaning staff did a fair job. They can't clean up some things howerver. Hole in ceiling in bathroom. Mostly, the air filter smelled moldy and like smoke (even though it was a no smoking). Had to use 4 pillows to sleep on because bed was too hard.
The bed was comfortable and the ac worked very well. The options for breakfast were very limited.
Nothing The place is ruin down, smells like cigarettes, animals, and urine. Some very shady people live and hang around there. Outside security doors do not lock so anyone can walk in. Our room was discusting and the AC didn't work. We left and got a refund. Worst motel ever!!
Location Staff, breakfast, dirty floors and stained sheets
The staff A roach fell out of a towel
The only thing I liked is the location.It was close to the location I needed I didnt like hallways were HOT! Outside by pool I felt like it was in the hood..People drinking...dirty... room had a horrible odor to it..My child found a bottle of KY jelly on floor early in the morning...I couldnt even eat breakfast..the only thing hot was the room..Eggs were cold... We decided to just leave early...we were so grossed out... Room had roaches... coffee maker didnt work... Felt unsafe!
Front entrance is very nice, then you are given your room. The hallway was hot and musty, kind of scary. Air conditioning turned all the way up and temp was left all the way down and still the room was to warm. Beds were full size. 3 of us in the room, me and my husband had to share a full size bed. Very uncomfortable. The website said there were roll away beds, but no there are not. When I asked the front desk help about a roll away bed they informed me that there are a lot of things listed on the website that they don't have or do. The breakfast was nasty, uncooked food. We left and went to eat at McDonalds instead.
It was okay for the most part I just had an issue when the person that was staying with me having an allergic reaction to the chemicals that were being sprayed in the hallway. The woman at the front desk had an attitude when I asked her for change to use the vending machines. I don't know if I will stay there again
The hotel for the money was great! It was a little outdated but was great for what I paid!
I LIKES THAT IT IS ACCESSIBLE TO OTHER PLACES TO EAT, GAS UP AND SHOPPING AT THE NEARBY VILLAGIO. BREAKFAST WAS VERY LIMITED, UNDESIRABLE. NEED CHOICES FOR DIABETICS.
The fact that I was only staying one night. Rooms were filthy. Couch stained with what appears to be bodily fluids. Poor seals around door which allowed cold air and neighbors cigarret smoke to seep through.
The bed was comfortable, that was about it! only had 1 person on staff so it took 15-20mins. just to get checked in. the buildings set up is confusing, it reminded me of a small apartment complex. stairs to the upstairs rooms are extremely narrow. door had a small plaque that said "FOR YOUR SAFETY ENSURE DEADBOLTS WINDOWS & SLIDING GLASS DOORS ARE LOCKED" & the frame beside it was broke like the door was busted through. needless to say, I did not feel safe! the room wasn't even what I wanted.
WiFi & blanket I didn't like the place at all besides the WiFi which was slow and the blanket in pillows that where soft but mattress was hard. While taking a shower the water got cold after 15 minutes the plumbing was so bad the sink In the bathroom clogged up for about 5 minutes.. the walls are so thin you can hear everything! I was so disappointed I will never go back
Superb value in a suite. Would definitely come back. The facilities are older and need to be renovated. (But it was clean and the service was excellent.)
This guest did not leave comments about this hotel.
Location is good and very clean
Very clean & nice staff! Everything met my expectations
Free breakfast, polite staff, close to boardwalk and nice toiletries. The halls were a bit stuffy.
Hotel staff employee was truly amazing. No
Professional and Friendly staff! N/A
Staff was very friendly and very respectful Access to the hotel
We loved the room. Clean, comfortable, with a cute little kitchenette! There was nothing we didn't like.
STAFF WAS FRIENDLY AND VERY ACCOMADATING. ROOM WAS COMFORTABLE. VERY LIMITED BREAKFAST. PULL OUT SOFA WAS SMALL.
The hotel was very clean. We were only given handicap accessible rooms. No tub. We're told the only had handicap rooms available even though the hotel was not even half full. Very empty lot.room we booked was a king. Ended up with a queen. were told the computer says it's a king.
Located in a low income area, didn't feel very safe returning to my room at night!
The hotel was nice and clean and a great location. Didn't care as much for the quality of the sleeper sofa but it wasn't awful....just okay.
The room was clean and they had a great complimentary breakfast. We were told check in was 12 and we arrived we weren't able to check into till 3, so we had to wait 3 hours at a resturant with a 3year old! Once we finally got into our room the free wifi wasn't working and I called the front desk several times and the staff was rude to both me and my wife. All they said was they reset it, they didn't put any effort into finding out what the issue was, like they didn't want to be bothered. The second day my wife called the front desk to ask a question about the pool and the employee was very short with her and rude! Lastly the beds were not comfortable...
I will definitely stay at this motel again. I enjoyed staying here because it was clean, quiet and made you feel secure.
Dirty rooms, extremely loud fellow customers, shady activity, I got to talk to the police while I stayed. Will not return.
The price & location was good The room smelled like dirty feet, my daughter says smells like a locker room. We stayed 2 nights after buying some air freshener. They did not clean the room or restock with clean towels, tissue paper etc
It is convenient Some of the people that stay there are nasty and noisy
Price was fair. Had good tv channels. Room was kind out of date but clean
Price. Shower head was broken could not take a shower. Television speakers were blown and you could barely understand what was coming out of the tv.
Breakfast Included for the price Cleaner Pool
I liked that it was close to everything, quiet, and in a decent neighborhood. The rooms were a little older but very well maintained and clean. Would have been nice if the rooms were newer, and a few more amenities.
was clean and suited our overnight needs
Fair value for the money Didn't get the rooms we booked.stayed in a room that was supposed to be non smoking but smelled like an ashtray,didn't care for the beds they were very hard and the room was quite small
Nothing The dirty rooms. Rude staff.
Accommodating rooms smelled, nothing worked in first room. Second room was in working order. House keeping entered my room even though I asked not to. Besides that it was fine
I loved the location the clean rooms I don't have anything bad to say . I loved it
Horrible noise from Nikky's Mexican restaurant/bar in the evening. Band was very loud. See above comment
Clean, excellent staff Na
Spacious room, beautiful decor, amenities (exercise area, pool, breakfast variety), staff was very friendly, professional & welcoming. Excellent value. May sound petty, but orange juice was dreadful & undrinkable. Tasted like watered down Tang. The only thing orange about it was the color.
i loved how clean it was No
Friendly staff. Was as comfortable as being at home.
Blood and stains on bed sheets!!!Manager was suppose to contact me but has not in 3 days!!!!
This guest did not leave comments about this hotel.
The staff was great and helpful.
great employees!!! Breakfast was wonderful
Breakfast was amazing and the variety was great. No not one thing!!
The hotel was beautiful and very accommodating . We felt like we were home.