Rafain Palace Hotel & Convention Center

Guests staying at Rafain Palace Hotel & Convention Center can enjoy a unique dining experience at the on-site restaurant, which offers great breakfast and delicious meals, as highlighted in guest reviews.

Some guests mentioned concerns about a bad smell in the bathroom and the room not being so clean, with a mold smell, as indicated in guest reviews. However, others praised the spacious and very clean comfortable rooms.

The hotel staff were described as friendly and accommodating by many guests, with specific mentions of staff members going above and beyond to help, such as Denise who was praised for being very kind and helpful.

Rafain Palace Hotel & Convention Center provides practical amenities such as a fitness center, outdoor pool, and a sauna, as well as a kids club and babysitting/child care services, as mentioned in guest reviews.

The hotel's high season is in June, which could be a great time to visit. However, some guests mentioned that the location is a bit remote, so it's important to consider this when planning a visit.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

If you prefer fewer crowds, consider visiting in April, which is considered the low season. This could provide a more relaxed experience.

The hotel is conveniently located near several attractions such as the Cataratas JL Shopping Mall, Monjolo Park, and the Omar Ibn Al-Khattab Mosque, making it easy to explore the area.

Some guests reported issues with cleanliness, including moldy smells and cleanliness of the shower. It may be advisable to check the room thoroughly upon arrival and report any issues to the staff.

Several guests mentioned issues with noise, including loud music in common areas and noisy children. Light sleepers may want to consider this feedback when choosing a room location.

Some guests noted challenges with language barriers, suggesting that staff members may not be fluent in English or Spanish. It could be helpful to confirm language proficiency with the staff upon arrival.

Some guests encountered issues with room configurations not meeting their expectations, such as beds for 2 adults and 2 children. It may be beneficial to confirm room details in advance to avoid any inconveniences.

As the hotel is a bit remote, considering transportation options for exploring the city center and nearby attractions could enhance the overall experience.

If traveling with children, take advantage of the kids club and outdoor play equipment available at the hotel to keep the little ones entertained.

A few guests reported theft from their rooms, so it's advisable to use the available safety features, such as the in-room safe, and to report any security concerns to the hotel staff promptly.