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Staff was friendly and accommodating. Lots of restaurants, etc. in the area to choose from. Right off of I55 - convenient if you're traveling that way. The room was filthy! Dirty, used coffee straw was left on the bed. It had not been vacuumed and coins were left on the floor, presumably from previous guests. Holes in sheets. If traveling on I72, it is way out of the way.
The beds were extremely spacious and comfortable! The continental breakfast was decent with a nice variety of items. The staff was very friendly, perfesional and helpful. Overall very clean. Breakfast ended at 9 am. Doesn't give much room to sleep in on vacation. The indoor pool was advertised as heated but was freezing. The whirlpool could have been warmer as well.
The hotel was clean with friendly staff. The pool and pool area were both clean. The breakfast was nice - not just a choice of muffin or cold cereal - they had eggs, biscuits and gravy, sausage, waffles to choose from as well. It was easy to find - right off the interstate. There really wasn't anything we didn't like.
The location of the hotel was perfect, right off the highway, overall pretty clean hotel, thats it, nothing else good about this hotel in my opinon. The beds were SUPER UNCOMFORTABLE, 2 full size beds in a room with 2 adults and 1 child. Could barely sleep, there are no dressers, at least not in the room i was in to put away your clothes you have to live out your luggage while staying their. Rude staff. Several youth sports teams were staying at the hotel, EXPECT noise and a bigger mess than usual. Sausage tasted like cardboard, breakfast lady was rude. Never again, not me!!!!
Clean, neat, and comfortable
The hotel was conveniently located outside Springfield. Cracker Barrel is right next door and within walking distance. A gas station is right across the highway from the hotel. We had no complaints.
Great breakfast, location, and staff.
The rooms were clean and well appointed. Staff friendly. The breakfast was very good and plentiful. Good variety of dishes. Good restaurants' in the area.
Location Rooms are kinda gross and set up is dysfunctional. Parking is a pain to get from room to lot (and costs $10)
Front deck staff were very nice and helpful. Breakfast staff paid little attention to tables especially if you did not get the buffet.
The hotel is very well located. Staff is helpful and cordial. Room heater needs to be clean and fix. The room was cold heater didn't work an dust was coming from the furnace. Also food needs improvement. I ordered breakfast room service and came on time but the quality of the food is poor. The ham was dry, and potatoes where from 2 or 3 days before.
Nice rooms and great breakfast included.
The location is very lovely and romantic for couples trying to get away from the hustle of the city life. The room is spacious and the bed is to my liking. The showers temperature regulator is wonderful and the staff is very helpful during breakfast time. Overall I have a good experience during my stay here. One negative factor I did not like is that the backdoor is open most of the time. What if bad people just enter in there? Safety should be a priority. One instance I don't like is that we asked for extra towels and toothbrushes and the staff said we should pick it in the counter, our room is at the far far end of the building so my companion have to walk all the way up front to get it.
I stayed there for one night because of weather, the people are very very helpful and the room was very special clean with all amenities. The price was very good. I will stay again there
Loved the central location. Staff friendly. Clean. Great cookies. Shower curtain smelled like mildew. Wish beds were queen, instead of double.
They should have more staff at the check in counter when the hotel is full.
Pay extra for parking. Should be included. This is the highest priced hotel in town.
Every worked well for us. Needs refrigerator in rooms.
Great friendly and helpful employees. Would have been nice to have breakfast included in the cost of the room , i.e. Hampton Inns.
Hotel staff was friendly, room was clean and comfortable, and the cookies were delicious upon check-in and check-out. I wish the room would have had a bathtub/shower combination, but it only had a shower. The ice machine on my floor was not working properly, but they sent someone up promptly to fix it. The only real complaint that I had was that I was double charged for my stay. I was charged once through my booking site and again at the hotel. I still haven't received my refund yet.
I thought that with the money that you pay for a room you should at least be able to get some breakfast for free. Not saying the entire menu just some items
Clean newer motel.
Facilities and rooms were updated and modern. Good for the price. Restaurant and small bar in lobby. Very comfortable. The towel in my room had stains on it.
The staff at the front desk were incredibly responsive and helpful. I was at the hotel for less than 24 hours but they still made a very strong, positive impression on me.
Wireless was acceptable when it worked. TV had HGTV. Air conditioner worked pretty quickly. Big shower, room for two people. Breakfast cereal included froot loops. Wireless didn't work at first. TV didn't work at first. Worked after maintenance came to look at it. Shades in room had gap for light to get through in the morning. Showerhead was very low.
The fitness room was great and we loved breakfast was included in our stay! The room could have felt more comfortable
Convenient location, free parking. No towels or shampoo left by chambermaid for two days in the row. Had to call front desk to request towels and shampoo. Complained to front desk at checkout, lady behind the counter apologized for inconvenience.
coffee in the lobby good breakfast 4 elevators broken eliptical in the gym
Non-dairy milk for coffee would have been cool! The breakfast area was a little dirty (the windows and the floor).
Room was clean, comfortable. Breakfast buffet (included) was ample and convenient. Friendly staff. Location between downtown and Bay State Med. Ctr. served our needs, though it might not suit everyone. Easy access to I-91 and 291.
This Comfort Suites was easy to find, spacious, located next to restaurants, and the price was excellent.
Spacious rooms, comfortable beds with lots of pillows. Very clean. Very quiet. Friendly staff. Great room for the price.
Bed pool breakfast
Great stay. Staff made us feel like family. They where kind and courteous. Prompt to all request. Room was perfect. Only downfall I could find was one elevator and it was slow. Specially in the morning when housekeeping was trying to come up as everyone else was trying to go down. But they was nice enough to exit the elevator to let guests go first. Breakfast was very good to. If you ever need a place to stay in Springfield, I would definitely recommend this hotel!!!
Everything , overall, except ........ Powdered eggs for breakfast
The location was better than most, as it got me to my appointments in about 10 minutes. Easy parking, very quiet Everything was surprisingly clean, almost unheard of in most of the hotel chains. No unpleasant surprises here. Staff was indifferent, breakfast didn't seem extraordinary., but I only viewed it.
Great linens. Great location for sightseeing. Friendly, helpful employees.
What a great experience! The Inn was lovely and our room was perfect. Breakfast was delicious and the staff was very, very accomodating. We will return.
Everything--- location, room, breakfasts and staff.
The entire house was decorated for Christmas and was glorious! Every room is exquisitely decorated with antiques and luxurious bedding. And each room has its own bathroom with a jacuzzi tub. We loved it and will return. We loved everything!!!
Loved the Inn, great breakfast, staff is friendly and location is perfect for waling to and from everything! Recommend! N/A
We phoned ahead to see if the rooms would be ready early for us to get ready for a wedding we where all attending and we were told we had no reservations at the hotel. Kayak took our money and never made the reservation. We will not be using this service ever again.
The beds werent comfortable. There was a lot of noise coming from the surrounding rooms.
Rooms were nice and comfy. Great shower. Good complimentary breakfast.. Friendly and helpful desk personal. No small fridge in room. Pool was too small, especially when occupied by 10 or more.
Comfortable beds Would like breakfast to open earlier. We needed to leave at 6:30 and breakfast opened at 6:30. They accommodated us while setting it up
This hotel was excellent. I stayed for a business trip between 11/8/15 and 11/19/15. Checking in was easy, and the hotel room was clean and cool when I arrived. There is a free breakfast every morning (the usual suspects). I just ended up grabbing a yogurt or pound cake to go most of the time. Monday thru Wednesday nights they had beer, wine, and various dinners - from buffalo chicken flatbread to soup and salad night to southwest quesadillas. The owner even joined us on multiple occasions for this happy hour and asked how our stay was and if there was anything he could do to make it better. The rest of the staff helped serve and mingled with those of us staying at the hotel. Though I did not use the indoor pool, I was in the adjoining workout room when kids and parents came in and out and looked to be having fun. The workout room includes only 3 pieces of equipment (treadmill, elliptical, and a bike), but it was enough to get the job done. Laundry facilities are there for customers to use at no charge - it didn't seem that anyone ever had to wait for a machine either, even though the hotel was full. I do have to make special mention of the general manager Jen. She was always cheerful, helpful, and accommodating. In the mornings and during happy hour she would come around and chat with us, both on a personal and professional level. She's a great asset to this hotel. I would definitely stay again. The only issue I had was the next door slamming when it was closed as there wasn't a mechanism to slow it; but other than that the experience was great!
The room was so clean and fresh, just beautiful. It was very quiet also. No
the location was great and the room itself was so beautiful and cozy. The bed linens were amazing and the bed and pillows were perfection! :-)The breakfast was delicious and had a lot of variety. Check out was at noon another plus! they only served breakfast until 9:30, I thought it should have been extended until 10:00...they charged me for 3 persons instead of 2...I will be calling them, I didn't catch it until I arrived home. I will definitely be examining my bills from now on
They charged me a $250 hold just because I was a local. We stayed there because it was my daughters birthday and she has some friends staying the night from out of town. It was easier and more fun for the girls to swim etc... Not a good surprise.
I liked the AC in the room and the water temp was good. The sheets we slept on were not clean, the next morning I (the the new bride) woke up and had giant bug bites on my face. I have not had any bites previously any where else on my body. These bites were exclusively on my face and neck. We walked away disappointed with the quality of the room, and of our one interaction with the front desk staff, the woman didn't even look up to acknowledge us when we checked out of the room. Not recommending motel 6 in the future, but hoping this issue will not be repeated for future guests staying at your establishment.
I am normally pretty snobby about my hotels and never considered motel 6 as a place to stay but I was pleasantly surprised by this place the room was super clean and actually very nice. The staff was very nice as well. The outdoor pool was pretty nice too! I would stay here again the price was great! Stairwell smelled like cigarette smoke
Good value Not a lot of ammenities
Bathroom was good size. Found strange hair in the bathtub and the pillows were real small. You had to pay extra for wifi