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Extra charges for use of facilities, Ie swimming pool.
The staff are superb! we choose this hotel every time we travel up to Porto.Velean rooms, pleasent staff. There is smoking in the lounge which makes it uncomfortable, as Im alargic, so I cant use the lounge.
The price was reasonable and the hotel was decently close to the center of town. The room was quite old looking and really needs a face-lift. The location was constantly filled with aggressive pan-handlers.
Good price - value ratio It is a good hotel, but definitely not 5 star by any standards
I did not like to have a drug junkie parking cars in front of the main door at the hotel. Also I did not like to pay to use the pool.
Execelent breakfast Carpets in the room and below average bedding. No Tea/Coffee making facility and ironing board not available
Most of the staff were very attentive and helpful in their suggestions of how to get around the surrounding area, and especially when we lost a wallet - they made many attempts to get it back and despite being unsuccessful we really appreciated it.
I stayed at the pool floor, on the top level, renewed and with a superb view over the city, with a nice swimming pool that should be terrific... during summer time:) I made a mess of my suit during dinner, and I asked if they could clean it up in the hotel laundry. I found out lather on that they didn't felt comfortable clean it, as that was not their specialty, so they took it out to a professional dry cleaning. thank you! Forget facilities, great service, wonderful people, is the true spirit of 5 stars hotels, and Ipanema Park staff has it.
Room and breakfast Price of car parking. They charge full day even if staying just overnight.
Service déplorable. Très loins d'un 5 étoiles.
Very comfortable athmosphere Pool closed (bad weather)
Fantastic staff. Good breakfast. Bar and restaurant facilities were good. Could hear everything from the next room. It felt like I was staying in a cheap motel on Interstate 75. Rooms were nice but this is no five star hotel. Very slow internet that was not password protected.
The hotel was good, it reflected its 4 star status. Reception, restaurant and bar staff first class.
The room was very big!!! good breakfast. The furniture is pretty old fashioned...and there isn't any wi fi at the rooms, only in the lobby.
breakfast included all the lights didn't work in the bathroom
Hotel was excellent value for money and will be recommended.
The breakfast was fantastic. The hotel was very nice and staff very friendly. They initially gave us a room with two twin beds and we went back to reception and they immediately changes us to a new room with a big double bed and an extra twin.
Clean quiet and comfortable with good service and central location within walking distance of the river/seafront with amazing views. Excellent breakfast menu. Restaurant in adjacent building.
Nice room, friendly staff, delicious breakfast...
Everything, next to all emenities and close to airport.
the staff was nice and was prepared at any question (ie public transportation, museum hours, etc.). room is a bit old
Free WiFi and a wonderful bartender tending the bar on Friday the 8th around Midnight. The beds were terrible. Hard. In general the room looked 'empty' with even an echo to get one far away from felling anything like in a comfortable room to sleep and relax in.
Lovely room. Helpful staff. Short walk to the metro. Breakfast was extra but worthwhile. The blind between the bathroom and bedroom was not working. Room service food was very good, except for the side salad.
staff attentive and helpful a little too far from centre for a lengthy stay
Very modern and clean with a good spa and pool and great staff
The actual building- it was fairly new and design was nice. The staff was on the hold quite friendly and helpful. The standard of Sheraton chain is really lacking --this hotel did not provide sufficient umbrellas for guests and did not do anything at all to help guests travel in the rain. The restaurant is quite overpriced and food was not as good. The rooms also did not have robes or slippers until you request for them!
Beautiful hotel; great staff; standard room was spacious and well designed; nice spa, gym etc The hotel was located far from the city centre (about 7 euro cab ride - too far to walk).
comfort with luxury
The friendliness and efficiency of the staff, the excellent cuisine and the modern design of the hotel and the rooms.
The service is excellent, quick and polite.
Staff were extremely friendly and attentive. Nothing was too much trouble. Our towels were removed each day by housekeeping and not replaced! We had to keep calling housekeeping to bring us clean towels!
Very comfortable family two-rooms suite, well sound-isolated, good breakfast with a rich assortiment, the hotel is easy to find from the highway A29 to Porto.
Staff friendliness and relaxed attitude No
The helpful staff on reception.
Everething was nice and fine No
It is clean, the staff is friendly. There is now gym. The food is terrible.
The staff were nice and maybe even too zealous (our towels were changed every day even though we followed the instructions available to signal that we didn't need that). The location was excellent and even after missing the last metro/bus we got back ok after a nice stroll through an extremely chilled-out Porto. It would have been great if some of the lovely Portuguese pastries had made their way into the breakfast menu ... :) However, all the other extremely good things about the hotel (including the good bus connections into town, handy restaurants across the street and supermarket around the back) outweigh anything else.
The friendliness and profetional manner in wich we were attended. And the effort ALL staff made to speak to us in English.
Nice well located hotel with helpful and friendly staff
Very clean, confortable, wonderful breakfast Nothing
friendly helpful staff.
Room was a good size and had a comfortable bed. Hotel very well situated for sightseeing and close to Metro for easy access to and from the airport. Breakfast adequate but could be improved by better quality food.
Clean accommodations, professional & courteous staff. Renovation noise directly above us in the morning.
Great to chill with a beer in the rooftop bar and terrace after a long trip and late arrival.
The hotel is in a good location and all my group loved the view from the bar
easy acces to the hotel Big noise during afternoon -reconstruction of rooms or what...
It was just for one night but we had a lovely double room with suite. The breakfast was good. No comment
The view from my room on 14th floor was great. I enjoyed having music in the bathroom. My room only came with a twin bed and I didn't get a kettle with some coffee/tea options.
Good facility and modern design Breakfast
Was upgraded to a very nice room with two balconies for the same price without have to ask. The matresses were a little uncomfortable.
The breakfast buffet was exellent; the front desk staff were very helpful & knowledgeable; the room views were amazing
Well maintained & comfortable, also a great view Up on a hill
The location is excellent right in the centre and in a walking distance to most of the sights. The room was a bit small but comfortable and the bathroom had a window with a nice view of the city. Breakfast was excellent and in my opinion is worth the 9€ they charge. We made a reservation to use the hotel parking and it worked out fine. Nothing that I disliked in the hotel.
Personal service Poor breakfast
Next to the train station
friendly staff; clean room; good location; great hotel overall room was tiny
Good central position
Restaurant food was bad.
Friendly staff, breakfast (good food and nice view over the city) The double rooms are rather tiny, when choosing the standard room. Nevertheless this was not annoying. During the weekend when it was more crowded the quality of the breakfast was less good; f.i. the fruit bowl contained less different types and less nice fruits.
Excellent location, could walk to everywhere. Friendly staff. Rather sterile bar and restuarant - not a major issue
We liked the efficiency and courtesy of the staff and the central location to the fine city of porto and its tourist and business centres. we felt the lounge lacked upright seating and areas for a quiet personal conversation or reading area
Excellent friendly staff, superb comfortable and spacious modern rooms, very clean rooms and very well equipped, very good location, excellent restaurants, especially Grappa Italian Restaurant, very well priced with great value for money.
The Concierge attendance
Very nice lounge bar at the top of the building.
The staff was very friendly and happy to serve you. Big spacious room, clean. The breakfast venue was a bit old and the breakfast itself needs to be improved in quality.
All was excellent! All was pleasant!
all staff very friendly and helpful. we have stayed at this hotel many all staff very friendly and helpful. we have stayed at this hotel many times before n/a
The room service (including the telephone assistant) was excellent. The hotel can improve with isolation, in order to keep a cooler temperature in bedrooms.
Great design and services
The hotel's facilities are fantastic and the staff couldn't be anymore helpful. There was nothing I didn't like about the hotel
Staff was excellent, Grappa food was exellent no
A wonderful old and formal hotel in the city centre. The courtyard cafe and roof sun terrace were fabulous places to relax.
The entrance to the hotel was so beautiful and inviting. The hot breakfast wasn't inviting enough.
location of hotel was excellent. it was also.historic and luxury and personels were very helpful....webliked too much. maybe the bathroom needs a little bit renovated.
Nice classic old hotel in good downtown location. The only problem is there is a substantial amount of construction on the streets in front of the hotel which is an access problem until they are finished.
Like design of the place and the prices. some of the staff people were not very helpful,location is not very convenient.
central location. Nice atmosphere. good breakfast room was a bit small
Noisy bathroom exaustion. Breakfast personel always very busy - simpathetic but not effective(for this level of hotel). Public parking more than 5 min walking distance, not sure if safe at night. No mentiont of this limitation on the hotel page - private parking nearby (100m) closed on wekends??
Great service, beautifully appointed, very convenient. We appreciated the woman at the front desk who understood we had no interest in bus tours and gave wonderful recommendations for sightseeing and restaurants. wifi was finicky.
The building itself is wonderful. The location could not be better. The staff were very helping with everything from recommending a good "non-touristy' restaurant to helping us figure out which port wine to buy.
Cool interior, friendly staff, clean rooms and nice breakfast. Also the location is very good - it is in the city centre so you can just walk to see all sights I was a bit surprised about quality of internet connection - it was very slow and constantly disconnecting. There was too dark in the room, but i think it is by design
excellent staff great location
very friendlily and useful staff, very clean and comfortable poor service at the breakfast. only one waiter had to do all the work
a newish hotel a long way from city centre but close to metro but certainly NOT up to the four star rating. This is shown as a four star hotel however no service at breakfast, we had to set our own table, food and coffee were cold and waiter staff of no assistance. Manager finally tried to rescue position by providing next day breakfast in room.
Friendly and efficient staff, very clean room,
Excellent check in and front desk service Nothing
View from balkony Still no free WiFi internet
Hotel was very clean and nice. Breakfast was excellent. Location was only bad issue.
the comfort of the room and the spa. location and the comfusion with the directions to get to the hotel. Outside of the city center, not convenient location!
The hotel was spotless in every way and the staff were friendly and helpful. Breakfast good Corridors and rooms were a little dark
Breakfast The refrigerator in my room wormed drink!!!!
location everything ok
The entire staff from parking attendant to the cleaning staff everyone was helpful and on top of everything. The room service was absolutely fantastic! The meal was in such a great presentation and very tasty! My personal best experience was the clearning staff. They were so helpful to me, as I had a Maltese Dog, and they understsood how important it was for me to be sure she was happy.
Very good rooms. Very comfortable beds Lack of swimming pool. Believe main air conditioning unit turned off. Fan only operating in room, to give appearance of air con
Very helpful and friendly staff Bed and pillows not so comfortable
Bussiness center with internet conection charged by minut, no sence in this type of hotel.!!! Valet parking 50 euros 2 nights, !!! Bad style
The concierge!!!!!! He was Marvellous and his advices were extremely good! The barmaid was really nice also!
excellent price for quality location, a bit far from center & even metro is 10 to 15 min walk
excellent hotel, nice staff helpfull, rooms were perfect nothing
Hospitality. Comfortable bed. Good buffet breakfast Poor bedroom reading lights. Cost of mini bar
clean rooms; excellent breakfast too expensive internet connection
outstanding personal service and facilities
amazing building and really interesting common areas. Very grandiose bar and restaurant. Rooms were very spacious, comfortable and quiet. If your bedroom is not facing the river then the view is generally poor, looking out onto a factory wall/chimney.
the hotel staff was helpfull and we liked the fitnessroom, the sauna and the pool. the price of the logan whiskey in the bar was absurd.
It is just near Douro river and closer enough from the historic center. The hotel is very good.
Fantastic venue with superb views over the Douro river. The access to the hotel is extremely bad indicated!
the exciting decor, the good service and the fairly close location to Porto, as well the view over river Dourro no
We really enjoyed the sauna and pool area. We liked that it was close enough to the city to take a quick taxi ride, and yet far enough away to have a very peaceful stay along the river. Very nice lobby and they were friendly at front desk to give us free internet. Fun castle atmosphere. King size bed was actually two beds put together. The restaurant was pricey and stuffy but the food was OK. Definitely go eat at the Ribiera instead.
The hotel is great, and the people very nice. A great Archictetural solution. the rooms are not in the palace, but at the side of it, in another building also restored. It was not a problem for me, but if you want to go to the most turist location spots in oport you have to go by taxi.
The hotel is just exceptional!. They need to improve dramaticallly the restaurant, but besides that the hotel is an experience that anybody can forget. The restaurant and the food. The do not have room service.
It's a beautiful designed Hotel with competent and friendly staff and a great location. For a business stay the wardrobe was much to small as a suit would not fit. Try to avoid a room next to the staircase if you are sensitive to noise, the staircase is made out of metal and you hear every single step on it.
I can't say that it's 5 stars hotel. It's pretty old and not so luxury and interesting, as it writen on websites. Rooms are prety old.
located very close to the center of Porto (within walking distance for all sights) price of breakfast is (if you compare it to the room rate) to high
Situated in nice quiet part of the city, nice relaxed atmosphere in hotel, staff very helpful, efficent, and professional.
The room was spacious and modern. Breakfast was delicious. Staff were helpful and seemed to know their job well. The bathroom was splendid.
Nice and clean rooms Located in a small street and it is difficult to find first. However, this seems to be the only choice if you would like to stay at the historical center of the city since all the streets are the same.
Comfortable and clean hotel with great breakfast and friendly staff. Perhaps a bit too far away from the centre
The hotel staff was beyond pleasant and willing to make our stay wonderful. Acknowledging that it was a special occasion (my husband's 60th birthday), they upgraded us to the largest room and then surprised us with a bottle of champagne and bowls of fruit. The king-size bed was extremely comfortable, with wonderful linens. The room was clean and large, bright and had a beautiful marble bathroom. We also enjoyed the breakfast buffet tremendously. There was a computer available for free use by guests off the bar area, which was great. Lastly, the location was perfect - we could walk everywhere and yet were not in a noisy or busy area.
Very friendly and helpful staff who were great with tips on best places to dine out, go out and what there is to do in Porto. It was great location i.e. close to galleries and an overall well presented hotel. The rooms were comfortable and clean and had all the necessary facilities.
We liked the hotel situation as well as the quiet room and very nice breakfast
The Hotel was, clean, modern and functional with professional and nice staff. The heat system didn't work properly and i got cold at night. There were no extra blankets at the room. The room (supposingly a junior suite) was nothing like a suite: the furniture disposition was terrible with the TV set at the right side of the bed on a regular room desk and just one huge sofa in front of the bed... Finally, the room service is not avaiable in a major part of the day.
Breakfast was good, very near by metro station and also we can visit city center by walk.
The facilities of the SPA, the perfect location: 2 minutes to the Metro, 10 minutes to the centre, in front of the hotel a possibility for bying the important needs (water, fruits..) the rooms, especially the bathroom!- wasn´t been cleaned well
the stay was extremly enjoyable and i would recomend the hotel anytime. staff were very good , fiod excellent.
The hotel was quite central to the shopping area, the open top bus tour with river trip was very good value for money, the tickets were purchased from the hotel and the member of staff was extremely helpful. On the whole there was no down-side to our visit, the only exception was that the advertised nightly band in the bar did not materialise! No big deal really.
overall an excellent hotel and good value for money.prvious reviews correct about the excellent restaurant triunfante across the road from hotel. cafe pinguim beside taxi rank near hotel is excellent value and manuel is a huge source of local information as stated by other reviewers. music not every night as promised in bar.
Nice comfortable room. Breakfast was exceptional. Very close to metro and an easy walk to the train station. I arrived too late (10pm) for dinner and there were limited choices for food in the hotel or locally. The health suite/pool should open earlier than 10am.
The staff were out-of-this-world friendly and helpful. Bathrooms on the rooms were nicely appointed, clean and modern. Good location to walk downtown. Nothing. I would stay here again and recommend my friends do the same. Good value for the money.
It is a modern hotel with a very good level of services and with an excellent access to city transport network. There is an underground station in the vicinity of the hotel which enables you to get to the historical centre of Porto within 5-7 minutes. The hotel staff is very friendly and always ready to help. No negative comments.
Comfortable bed. Clean and spacious. Good room service. Taxi service call up very good. Large spacious bar. Location not great for tourists. Must take public transportation to the river area.
the facilities were first class and the staff very helpful and the location was prefect for our trip
The stuff is very friendly, good location, great breakfast - big choice & tasty!
Friendly and professional staff. Superb buffet meals and breakfast. If i was being fussy i could say the food could be hotter and the wine selection increased