Holiday Inn Express & Suites Franklin - Berry Farms By IHG

The hotel offers a good assortment of food to choose from, including warm cinnamon rolls and sausage links. However, some guests have mentioned that the coffee could be better and that healthier food options such as organic/gluten-free rolls are not available.

The rooms feature exceptional beds that are very comfortable, according to guest reviews. However, a few guests have mentioned that the water pressure and shower head could be improved.

Yes, the hotel provides free parking, including a parking garage, which has been appreciated by guests, especially during rainy weather.

Guests have consistently praised the hotel's cleanliness, with many mentioning that the property is spotless and well-maintained. However, a few guests have reported specific instances where cleanliness fell short, such as dead bugs and leftover items from previous customers.

The staff at the hotel is described as super friendly, polite, and accommodating. However, a few guests have reported negative interactions with specific staff members, highlighting the importance of consistent service quality.

Guests appreciated the convenience of having a mirror outside the bathroom with an outlet, allowing multiple people to get ready at the same time.

Some guests were surprised by the early closure of the breakfast service, so it's advisable to inquire about the breakfast hours upon check-in to avoid any inconvenience.

While the hotel offers complimentary breakfast, some guests found the quality of the breakfast items, such as eggs and coffee, to be inconsistent, so it's best to manage expectations.

Guests were disappointed by unexpected charges for early check-in, so it's recommended to confirm any additional fees for checking in before the official time.

Some guests encountered issues with the initial room cleanliness, so it may be beneficial to request a room change if the allocated one does not meet expectations.

Double-check room reservations for specific bedding requirements to avoid any discrepancies upon arrival, as some guests experienced issues with room allocation.

If traveling with a large vehicle, it's advisable to inquire about the availability of suitable parking spaces, as some guests found limited options for larger vehicles.

Check the status of the elevators upon arrival, as some guests experienced inconvenience due to non-functional elevators during their stay.

While the hotel offers a complimentary breakfast, it's important to note that the breakfast options may be basic, as mentioned in several reviews.

Despite the hotel being smoke-free, some guests noted the presence of smoking in certain areas, so it's best to be mindful of this if sensitive to smoke.