Pros: I got an economy car on short notice for a short overnight trip.
Cons: For some reason, car places still can't seem to staff well enough. There was a guy on hold on the phone for the 15 minutes it took to get my car and why does it take 15 minutes? It seems that with today's technology I could at least start entering my info into a Kiosk when I arrive to shorten the amount of time it takes to get my car.
Apr 5 2016
Staff was barely even present
Pros: Absolutely nothing. The entire experience was unpleasant!
Cons: The lackluster gentlemen working the desk said "well this car hasn't been cleaned but you can have that" followed by "it's the only car we've got right now but there's a $20 a day upcharge from what you ordered and you'll have to pay that" Avoid these people at all costs
Jun 18 2016
Cons: Never rented the car
Jun 10 2017
Pros: Reservation wasn't ready well after scheduled pick-up, long wait.
Jun 20 2017
Cons: First of all, my reservation said 12 noon pick-up, but when I got there they location was closed. It shouldn't say 12 noon pick up on the reservation if the location closes at 12 noon. I then had to drive a half hour to the airport to pick up a car, but found out Hertz changed it's policy, and I couldn't rent with my Visa/Debit/Credit bank card. I had to go back home empty-handed the day before my trip, and couldn't rent anywhere else because of the same change in policy and/or exorbitant prices of the one rental car company taking debit cards. Since I had pre-paid online already, I had to get ahold of someone on the phone to get my money refunded, which then took a week to receive. It was a horrible experience. NEVER AGAIN!
Pros: This center is now inside Embassy Suites. From the front entrance, go left through the lobby and take a left at the first hallway and it's there on the left.
I was helped immediately and the employee was kind and quick. He gave me two options based on my reservation and let me choose what I wanted.
The car was clean, full tank of gas, and drove well.
Return was smooth and simple. I added an extra day and it was no problem at all.
Definitely will rent from here again.
Mar 5 2017
Pros: Nice young man at counter. He even helped me with my luggage. Car ok.
Cons: The time that it took to get the car. The young man was having trouble with the computer entry and the person I viewed as his supervisor was not very helpful to him. We got through it though.