Franklin Car Rentals

Cons: For some reason, car places still can't seem to staff well enough. There was a guy on hold on the phone for the 15 minutes it took to get my car and why does it take 15 minutes? It seems that with today's technology I could at least start entering my info into a Kiosk when I arrive to shorten the amount of time it takes to get my car.

Cons: The lackluster gentlemen working the desk said "well this car hasn't been cleaned but you can have that" followed by "it's the only car we've got right now but there's a $20 a day upcharge from what you ordered and you'll have to pay that" Avoid these people at all costs

Cons: Never rented the car

Cons: First of all, my reservation said 12 noon pick-up, but when I got there they location was closed. It shouldn't say 12 noon pick up on the reservation if the location closes at 12 noon. I then had to drive a half hour to the airport to pick up a car, but found out Hertz changed it's policy, and I couldn't rent with my Visa/Debit/Credit bank card. I had to go back home empty-handed the day before my trip, and couldn't rent anywhere else because of the same change in policy and/or exorbitant prices of the one rental car company taking debit cards. Since I had pre-paid online already, I had to get ahold of someone on the phone to get my money refunded, which then took a week to receive. It was a horrible experience. NEVER AGAIN!

Cons: The time that it took to get the car. The young man was having trouble with the computer entry and the person I viewed as his supervisor was not very helpful to him. We got through it though.

Cons: waiting 5 deep to pickup car

Cons: Upselling attempts

Cons: Not applicable.