Franklin Hotels

They tried to make a modern-looking hotel on a dime. Now it's been a few years and everything is starting to fall apart. The elevator floors were cracked and in chunks. Lighting covers in hallways were frayed and falling down. The chemical balance of the pool was beyond poor. Some work was being done to the hotel, but in the process they apparently cut the cable line - so we had No Television for 3 days. No bueno. Oh - FYI, the modern design of this hotel means that in the rooms there's no true closet (there's a closet area covered by a curtain that will hold about 5 hangers) and not a single drawer anywhere in the room. So you've no prayer of straightening things up for the maid service. They'll just have to look at your underwear. :(

Every member of the staff was warm, welcoming, kind, and pleasant to interact with. Every morning the breakfast was fantastic and the food was delicious too! Beds were very comfortable also!

Bed was comfortable, room was clean, it was quiet, front desk staff were very friendly and helpful.

Breakfast was just okay. Nothing else to mention!

The location was good, the room was clean.

The staff was pleasant but lacked enthusiasm. The shower head was so hard it physically hurt and there was no way to turn it down.

With family we were all able to be together in the lobby and be comfortable there

Disappointed that there was no refrigerator in the rooms. Didn't like being across from the housekeeping and laundry, through I'd asked to be put close to family I had wished I'd have taken another room. Saturday morning there was no hot water, just took a tepid shower. At 2:30 Saturday afternoon our room was still not cleaned, when the housekeeper came just asked for towels and waste baskets to be emptied, didn't think that we had no soap for the morning.

The room was a deal for the price.

Nothing

The hotel is run down, ice machines did not work, key cards did not work. The staff is very apathetic and condescending. Very unpleasant experience - I would not stay here again.

The staff was really great and the facility was very well kept. The pool water (indoor) was very cold!! Otherwise, we could not have asked for a better stay.

Nice breakfast; very accommodating chef.

The decor!. Outdated colors in room and lobby. No coffee table. Only one side table on one end of the sofa. No place for one person to set down a cup of coffee or a drink, No bathtub even though we requested one. Bar wasn't open late in the afternoon. On the second evening, the bar was taken over by a private party. Not enough staff on hand. We had to leave and go somewhere else. Probably wouldn't stay here again.

The pool looked a little dirty so we decided not to swim. Everything else was great!

The staff was super nice and helpful, the room was clean and the AC worked great, and the breakfast was lovely.

Nope

Nothing at all..

The hotel was very dirty not worth the high rates you have to pay nightly. Got woken up by the fire alarm had to go outside and hotel staff did not communicate no apologies. Not impressed and would not recommend this place to anyone.

Courteous staff, reasonable price

We stayed there three years ago and it was beautiful. Very clean. When we stayed there this time, it was not nearly as clean and showing signs of becoming run down.

Very clean. Rooms were ready on time and were as promised.

Location. Good restaurants nearby. Facility very clean

Very nice accomodations and right where we wanted to be.

the price

No

good location

It took over an hour to get a key to my room standing at the front desk. Employee did not know how to do his job. My bathroom had not been clean with human waste in the toilet. Rest of the room was fine.

Staff was friendly. Nice lobby and bar. Clean facilities, plenty of parking

I was placed in handicap room which has an awkward shower for someone who is not restricted...also hallways were undergoing construction.

new furniture

Building was in bad shape

The outside of the property is clearly older and could definitely use some cleaning/sprucing up, but the room itself was clean and comfortable. The temperature control worked well, the bed was comfortable (but not luxurious, pretty basic spring mattress), the shower was hot and the staff very nice. If you just need a basic room to crash in for the night, this is a good choice. If you're looking for luxuries, then not so much. We didn't get to breakfast, but the eating area off the lobby was spacious and looked clean.

The ease of checking in and out, air conditioning worked great

Worried about whether the hotel was clean. Found a dress with shoes hanging in the closet. Room is not updated. Elevator was dark and shaky.

- Amazing Beds - Clean big rooms. - Friendly Staff

No Room Service Need more places to eat after 10pm

Best breakfast in the business. Friendly, helpful staff.

One of the cheapest hotels in the area that is not a dump.

Bathroom needs an update and commode took a long time to refill bowl with water.

The breakfast was very good, with a nice selection.

There was no place to park! People were parking where ever they could along the hotel. Older hotel, which is ok, but I felt like the beds sheets were not changed before us. I did check for bed bugs and found no evidence of them.

Location

Noisy, I don't know if it was the return vent in the bathroom ceiling or water running in the pipes.Had to close the bathroom door to get some sleep.

nothing

everything

Nice lobby area and breakfast bar. My room had a comfortable king bed and a sofa. Liked the mini kitchen in the room. Conveniently located right off of I-65 next to the Coolsprings Mall. Hotel also has an indoor pool.