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Nice waterworld gave us as a family with kids a gret time. Almost impossible to get out... The cleaning during breakfast could be better, but the reason for not cleaning up the mess we saw could be lack of knowledge... :)
I like the room very much. Loved the modern Danish design. Also, liked the closeness of the hotel to the town center. The excellent special breakfast that was prepared for us. They had made a mistake with what I would be paying for my room. Luckily I had my confirmation statement with me so they quickly adjusted the price downward. When I booked the room in April they said breakfast was served at 6:30 but when I got there they said it had changed to 7:00. After talking to the restaurant manager they prepared a special breakfast for my wife and I which was excellent.
Kids room is useful. Now, the renovation of this hotel in front of the gate is going on and it seems to be bad. In addition, we cannot use a part of service due to renovation.However, we cannot get any compensate for it. I am sorry about this point.
i don't have nothing to say wrong about the hotel only 1 thing i have to mention pls i saw pic from web site and the room find it different for the mony i had to paid. thanks
The hotel is realy in a good place but it is very expenssive Yes. It was difficult to sleep because of the noises created by the cars along the road.
Hotel was close to work and interesting shopping and staff was very helpful and friendly. Shower curtain was too small.
The Hotel rooms were nice and comfy, and the breakfast spread was good as well! This Hotel used to be sas Radisson Jutlandia Hotel, but in the new year, it was bought out by a family business ( which is not bad I suppose), but however there is a 60dkr for Parking??? And if you don't have this ticket you get a hefty fine, so watch out! The other unimpressed issue is that they don't do Lunch (despite the Receptionist saying they do?), bbut there is plenty of bars and restauarnts at the back of teh hotel! Also the attitude of the waiter could have been better, and the value of the food also!
breakfast, hotel staff we arrived at 2 in the morning and it would have helped if the extra bed was already made so we didnt have to make the bed at this time.
The treatmente received from part of staff.
decent mattress rooms are very small and oldfashioned
It is nearby the ferry Frederikshavn - Göteborg. That is why we stayed their. Good hotel, nothing bad about. Own parking place so no problems with parking.
The service that Alex gave me was great, He really did help me with booking the ferry to Sweden. I was unsure what I needed to do and he fix all for me. Top work. I had a little street noise. But I was on the street side and I enjoy my window's open in summer.
Very friendly staff and excellent breakfast
Room was clean and nice, very helpful staff, great localization (near to the town center and to the harbour) The bathroom was very small
Small rooms, tiny bathroom. No social place in the evening. No bar. A typical place for people who are truly religious. Friendly staff and management. Tiny bathroom.
Out of our approx 15 stays at different hotels throughout Europe this summer, this was the worst service of them all. I had booked a "double/twin room", which by international standards means that I have paid for either two single beds or a double bed. When I arrive the receptionist sends me to a room with two single beds (which is less than expected when you're on a honeymoon), then asks me for DKK 25 extra to be "upgraded" to a room with a double bed. After much back and forth I pay the amount and we go to the room. It's not about the money, it's the principle and lack of service and understanding of the situation. Stay away from this hotel if you expect any form of service!
We felt that we were important. Thank you!
Good atmosphere, good food and friendly sraff sound insulation between rooms not quite up to modern standard. But acceptable considering price
Excellent location, walkable distance to shops and eateries. Secluded parking for car was a bonus. Rooms were pleasant, and staff very friendly. Would recommend it highly, especially if you are getting the ferry. Although the road outside carries little traffic, we were woken before 6am by a few noisy lorries. Our mother, who had a back room, heard nothing, however.
They charged 5% extra when paying with credit card!!! Should be mentioned on your site.
Indifferent service at breakfast. Not the quality of hotel I expected Superior single room was a broom cupboard. Hotel needs renovating. 5% supplement for credit card paymentssupplement
The staff was very friendly, the rooms were clean, a nice place to stay 5% extra when paying by credit card...
Certainly a place to recommend for the warm hospitality.
friendly helpful staff, quiet location easy drive to norway ferry cracked handbasin
A nice and quired hotel close to the ferry Stena Line.No noise at night.The hotel situated near the city centre close to shops and restaurants. Good parking for my car. I liked the breakfast.
Sorry my "home-made" english. I like this hotel because: 1) it is very clean 2) the harbor is near 3) a safe parking place for motorcycle 4) no animals 5) internet connection
The manager was very nice, I liked the design and the garden, the parking facilities were good, short way to shops and the ferries. And I love dogs (there were two of them)! I didn't quite like the bathroom solution, but for a night it was ok. Reminded me of my student years.
Friendly and informative receptionist. None
Super hotel, super staf, feeling like home, feeling very very welcome at hotel. Non at all
Everything was perfect. A bit extrange the distribution of the bathroom, but confortable. The bed very confortable and the room wide enough very well equiped.
The owner is a extremely nice lady. The breakfast is superb. Some of the rooms have a little garden, and she uses to give them to motorcyclists. Free motorcycle parking in the garden. None
A very pleasant and cozy hotel! The personel very so friendly and hospitable!! I will really stay there again!
Very kind staff able to delight the guests with personalised attentions.
The hotel did not look at much from the outside, but the staff, the service, the cleaning and the breakfast was exellent.
The staff are so friendly. The restaurant have good food, reasonable price and you gets more than the amount of food you'll be expecting. The price for the room is expensive compared to others we have stayed in.
The friendly staff and clean room. Excellent breakfast service
Room is 1970-80 stylish, but ok and clean. Breakfast lacks tomatoes, cucumber and fruits otherwise ok, but overall I probably will not comeback because I don't stay at hotels very often and when I do I like something extra At night it was hot, but it's ofcourse summer
The dining room is spacious and clean. You can park your car right in front of your room. Free internet access. Nice breakfast, even though they could offer more variety. There's a spacious playground for children, which is nice considering that you cannot do anything inside the tiny room. It's a motel-like hotel located behind a gas station, but the price they charged is for a 4-star hotel, which it isn't by any stretch of imagination. The room is old but clean, but the price was way too high, and this ultimately made us feel we were ripped off, sorry to say. There were bycicles to be borrowed for free, courtesy of the municipality, it seems, but we had to find out when we saw them parked outside near the playground, as the hotel staff did not make any effort to letting us know beforehand. Also, at check-in the first thing we were asked for was if we were going to pay now. Not the nicest thing to say to a guest arriving.
Easy to find and at a very good place when you are sailing from Frederikshavn. It needs some air condition, it's was none in the room
very nice playing area for children and fast internet. I also liked the flat like rooms, where everybody has own front door.
Family atmosphere, friendly staff and good food. Lots for kids to do and close to the highway.
Nice and welcoming staff. Very good for kids with a large garden with a playground.
The reception staff were very friendly and helpful. The buffet breakfast was typical of Scandenavian hotels and had a varied selection of fruit, cheese, breads and cold meats, in addition to cerials. The wireless internet connection has secured networks, 1 per floor and only one unsecured network. The secured networks blocked vpn traffic, which means if on business and looking to get a vpn connection to your work network, you have to use the unsecured network. This has poor coverage in certain parts of the hotel (noticebly on the 3rd floor where I stayed).
The hotel was close to the port - very good for an overnight stay. We were disappointed to have to eat in the bar, rather than a restaurant.
Staff very helpful and it is in a very good location for shopping and for the dana cup tournament We paid for the parking and once there was no parking space available and we had to park in the street and when we asked for refund the receptionist said that we weren't entitled to it.The door of the bathroom in the family room is too transparent and therefore unadequate.
Bed was very comfortable, loved shower head, good breakfast and great location for ferry.
Well located in the city center, with its own parking lot. We stayed from Friday to Monday 3 nights. Our room was drectly above the hotel bar, and we had loud music on both Friday and Saturday evening. Even when the stopped, the noise continued from the bar guest talking, laughing, singing and shouting. It only became quiet around 4 am. Another issue is the semitransparent glass bathroom door, one does not have privacy while using the toilet or taking a shower. The breakfast buffet is rather poor for a hotel that presents itself as a 4 star hotel. The buffet was chaotic displayed, some items were hard to find, and there where no warm items like sausages or omelets.
Nice location for shopping. Very nice Empire bar at the bottom. My room for a couple was very small. The bathroom crystal door is not appropiate. Room was found one day open after cleaning. Free internet was not working properly. Weekend breakfast was full of people, it was ok during the week.
We have being there 3 times and all the time we felt very quiet and relaxed. The reception staff was very friendly and helpful.Also the Hotel is situated just the heart of the town so it is was very convenient for us. Our last stay at the hotel was 18th,19th and 20th of August.The room was given to us was very inconvenient. The room was very small and by the side of the road it was noisy during the night there was many vehicles passing by. We could not get sleep. But when I informed to the reception staff immediately we were given a another room on the other side of side and that was perfect. We were very happy and the rest of our stay was very pleasant. Thank you for the staff at the reception.
We, I and seven members of my family aged 10 to 75, agreed on the high quality and variety of the breakfast. The rooms were clean. Having a glass door between the bedroom and the bathroom turned out to be a bad idea, because one occupant would wake up the other when using the facility during the night.
it was the best 3* hotel I've stayed in Denmark absence of even a shower cubicle, only a slot in the floor - incredible for a hotel of 3* level plus