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Landscaping was beautiful Breakfast: skip it, go to the Panera across the street.
Interiors desperately need remodeling. Needs all new bed linens. ALL hotels have upgraded their sheets, blankets, pillows, towels. This property is stuck in the 80's!! Old style furniture, room too small for king size bed, old tired look and feel. Upgrade or lose customers!
Friendly staff, clean property and room.
The staff (Jason C) was stellar in his front desk service upon our arrival. This is the third time he has checked me in and every time he has been at the front desk at my check in, he nails it. That guy represents Wyndham on a very high level. Too bad that he is still at the front desk. He is one that needs to be presented an opportunity to grow. He is a reason for our return multiple times. I was in building 6, room 262. The room was poorly, poorly painted. It looked as if someone painted it blinded folded. The walls were not clean. The room was not indicative of any Wyndham location I have been on. I have stayed at this location a few times. This is the only time I have seen it in this condition. Not to mention a huge hole in the driveway on the backend of the property. Not happy with my visit.
My wife and I have stayed here many different times on the short getaway vacations over long weekends . We were just here in March and then again this weekend . Things have gradually changed over the last three years . Our favorite little place to stay is in need of some maintenance issues . To start with, when I checked in on Sunday there was no air conditioning in the lobby and breakfast area . they commented that it would be repaired Monday . It was not when we left on Wednesday morning . Our room when first entering we noticed a lamp had a busted lampshade and the curtains were slightly opened like someone was just recently in the room . During our three day stay we only received made service one time . The grounds around the building are starting to show need of care because weeds are beginning to grow in the rock Areas. I tried to open one of the grills near our room in the lid fell off and look to be in need of repair for the igniter . We would have liked to have swim but the water was so cloudy from over chlorinating and lack of cleaning it should've been turned into the health department and closed . Our breakfast in the morning's were less than accommodating with tables that were not being cleaned after use . Residents were forced to drink juice and coffee from the small pancake batter cups because no one couldn't find any coffee cups or water glasses to replace them at 8 AM . I know this sounds like I'm being very picky but I normally do not write reviews . I just hope this will help other travelers , Also these items were brought to the attention of a manager on Monday morning but very little was done to correct any of the issues , I don't know what is going on but it's not the great little place we've enjoyed in the past and probably will not return sadly . See you do you previous spot of my review
Staff was extremely attentive; breakfast was nice. Decor was outdated
garden tub, breakfast, pool, common areas, location, safety dirty, dingy, dusty, poorly maintained.
Nice accommodations, helpful staff
Beautiful lobby and great staff. The sheets were scratchy and hallways were dated badly
Staff was welcoming. Good value overall.
Clean, friendly staff, like the low key location in Overland Park. They must have oiled the parking lot to make it shine more. That with some December frost made it very slick in the morning. My 5 year old fell and twisted her ankle.
Comfortable bed and bedding! Clean, attractive rooms, close to a good amount of things, yet not right on a busy road Rooms not overly family friendly. No fridge, not a lot of towels, bathroom door didn't lock (broken), wifi cost extra.
Quick stay with multiple rooms was handled very professionally. Great overall experience!
Everything! :) Nothing. Everything was great.
Good rate, great room design, good location for my needs 5th floor rm w/ extremely slow elevators, charge for forgotten razor, only 1 treadmill working, noise- door slams, lots of kids, appreciate HBO but would like to see CIN and SHO offered too.
Convenient location, affordably priced. Urine on floor, bugs in bathroom, Unemptied trash from previous guest, and pool closed with no info- which is a problem if you told your three year old you would have a pool party overnight. Front desk was chaos at check in and check out, and no one bothered to inquire if we enjoyed our stay or had any issues.
The staff were wonderful! The rooms were not looking clean at all. Granted it was a pet friendly room, but they were smelly. HUGE stain in the bath tub. The water did not drain well in the sink nor in the bath tub. Made for a very uncomfortable shower experience. Just overall EXTREMELY disappointed with this Hyatt Place. I would have expected that at a lower rated hotel, not the Hyatt!!
The staff was very friendly and the 24 hour kitchen had some great food
I simply cannot complain about the price, locale (incredibly quiet when you consider its just South of 435), and the overall decor of the hotel/rooms. To be honest it contends with higher priced hotels in many regards. Unfortunately you can never please everyone in every aspect, especially when it comes to comfort, and sadly the bed and choice of pillows weren't to my fancy but hey, those are purely subjective. My only other "complaint" if you will, is that it seemed rather odd the room didn't have a microwave in it when it literally had every other amenity you could want/need.
Bed and pillows were horrible. Still have pain in my back 2 days later. Breakfast serving area wasn't clean. Slow to bring fresh food the last 20 minutes of breakfast. Began taking down breakfast before scheduled time. It was like the guy was racing, or late for an appointment.
The location was nice the price was good No microwave in room and an inside pool woulda been perfect.
Food in restaurants was great! Rooms were very good. Lacks space in rooms and proper electrical outlets for charging phones/tablets
Beds where great! Great staff
From the moment we walked in we were greeted with great customer service, which continued thoughout the whole trip. The restaurants were all very good, the casino was fun and I didn't lose any money! There wasn't much I didn't like. I requested a microwave and never got one because they didn't have any available. They instead paid for our breakfast at the diner, so it ended up alight.
Everything was ok room wise They charged my card 25dollars for no reason as a addtional charge. And never got a statement of how the cost was broke down for what. Not happy at all
The staff treated us like guilty ID thieves. We were ID'd every time we turned around. I was accused of not being myself. The lady called security to ID me again. It was relentless how they went out of their way to let us know who was in charge. I didn't like Sheila at the casino. She was a horrible pit boss and should lose her job.
Staff was very friendly and willing to accommodate. You had better remember to bring the charger. The cost to buy one from the commissary was very expensive
Cleaning staff was great Breakfast was incredible. The bathroom was bad. It had a foul odor and the showers tub has issues with not draining. When addressed with staff upon checkout he made note of the issue and that was it. This is probably my last stay with Doubletree.
I travel a lot for work and love staying at Doubletrees. I was so pleased Kayak had such a great rate on this one particularly on a weekend. If you are staying in the Overland Park, Leawood, Olathe, "Blue Valley" area there isn't really a better location than this one. Plenty of restaurants, shopping, and anything else you might need if you forgot something at home. The rooms were nice and very clean. I was so pleased Kayak offered a "pre-check in" service. The two things we requested was extra blankets and a higher floor room. The front desk staff were aware of both requests which was nice. Got a great room location but we never received the extra blamkets. I love a very cool sleeping environment but my wife gets cold. So it would have been nice to get the extra blankets but we managed.
My bed and pillows were comfortable and the wireless internet was excellent! Staff was friendly enough. Indoor pool was nice. The hotel was under renovation and not clean. Carpenter was being ripped up and piles of sand were on the stairs. Care is not taken in attention to detail. Sheets were strained and hair not belonging to us was on the sheets when covers were pulled back. Also there is no elevator and difficult to get luggage to second floor.
location dirty carpet, smelly musty rooms, dirty hallway, beds were lumpy and old, bathrooms were substandard, pool was overwhelming with chlrorine
The smell in there was masked, the carpets looked like they have not been vacuumed for a week. 2 of the side entrance doors stay open and unlocked. Most of the patrons gather in side parking lot and drink with music blaring from their cars. Don't be fooled by the name (Ramada Inn)
The layout was super cool with a pool in a courtyard and LTS of fun things for kids to do. Even a bad mitten court. We walked into our room and we're greeted by blood stains on the carpet. The feeling is that the hotel had not had any upgrades in the past 40 years. The mattresses were also hard and not very comfortable. Bit it was a place to stretch out after a long drive.
It was close to places I was visiting. The room smelled like mold. Later in the bathroom I saw a cockroach. At breakfast the staff argued openly about firing a staff member about her paying for her coffee. Just give the staff free coffee!!!! Also give the staff a break Area that is not shared with the guest. If you need to coach someone or even fire someone do it behind closed doors privately and calmly! Ramada should remove their name from this property.
The location worked well for us. Short drive to our activity. The beds were clean and that was the most important thing for us! Upon entering the smell of the chlorine from the pool about knocked you over. The front desk staff was not too friendly (no smiles whatsoever or even a pleasant greeting). The hallway and stairs had worn/torn carpet and needed replacing. The curtains were not even hung so that you could pull them closed. Ceiling had cracks in it over the window. Looked like it could use a complete overhaul. Did not even want to check out the breakfast.
Breakfast is included which is nice. They have a fun pool and game center if you have kids and plan to hang out at the hotel at all. Pillows were very comfortable and it is a good price for what you get. First room we were put in smelled like mildew, second room smelled better but the bathroom was a little scary. Walls were dirty and door paint was chipping really badly. Nothing extreme just a little wear and tear.
Location was ok Not worth to pay 3 star price for this hotel.
Broken plumbing in bathroom. Unclean. Everything
Nothing Everything ! Filthy! Smelly !
Nothing The room is not anywhere near as nice as the picture. The room smells like cigarette smoke and is filthy. Long dark hair on towels. Door didn't open very well. When we arrived we were told to come back in about 4-4 1/2 hours because our room was still occupied. We came back 4 hours and had to get a different room because the reserved room was still occupied by someone else. The entire building is filthy. The rug has a tear in it by the bathroom door and I tripped over it. There were cobwebs in the bathroom. There was dust around the television. People trying to call front desk kept calling my room. No hot water in the shower so we couldn't bathe while there. Dead bugs on the floor. I will never stay there again and I will make sure none of my friends do either. Overall it was just disgusting, filthy, and uninhabitable. I was scared letting my son sleep in that bed. This place should be shut down pernmanently.
Recreation area looked nice. Manager was curteous when we expressed our disappointment. About evert hinges else! Carpets were extremely dirty with food still on the floor in plain to see places and underneath microwave. There was mold growing on the ceiling. Not a good selection for breakfast plus waffle maker wasn't working correctly.
Great location and staff. Rooms were a bit expensive for what they were
Very Friendly staff everywhere I went. Large, clean, comfortable room. Love the view of the city. Close to food, jazz clubs, and crown center. Would definately recommend for a business trip or with the family. Nice, open bar with food.
The walkways that connect to places to eat ,stores etc. the best about this hotel. And the lobby is nice. Lines to check in and out were long and slow. I suggest you sort lines. I had prepaid and booked and still had to stand in line to check-in for 20 minutes.Had to pay by day for WiFi. So we went to free wifi locations away from hotel. Should not have to pay for that in a hotel that charges per day what this one does. And the charge per day for parking again should at least be one fee per stay. Now for the worst part of our trip. We were put by elevator. And could hear the elevator every trip up and down. All day and night. Did not get a good nights sleep. So if you stay here make sure to ask for room away from elevator locations!
Great Location. Easy access to many K.C. attractions. Pool was nice. High price, but little value. Bed was uncomfortable and noisy(creaky, squeaky). Small TV. $16 a day for parking. $10 a day for wifi. No continental breakfast.
Very comfortable beds They ignored my room service card the last 2 nights.
I loved this hotel. One of the nicest I've ever stayed at. The staff was friendly and helpful, and the room was fantastic. Great view of downtown too.
We received excellent rate through hotels.com. Location to power and light very close and they have a free shuttle. Charge for parking.
Staff was great and rooms were clean. Good location and parking was good. Seemed to be a lot of paint covering issues with the building. Pool was nice but a little dirty.
The bed was comfy, the room had easy temperature control, the staff was friendly and accommodating. We traveled with our 4 month old son and had plenty of room for his bed and the hotel was quiet enough to where he was never woken up from his naps. The hallways and elevator felt a bit crammed and parking spaces seemed near inadequate for guest occupancy. Otherwise we really did like our stay and thought it was a good value.
I travel a lot and this was by far the best staff I've ever come across they are all about customer survice. We stayed three nights and was treated like family. On our second night there the staff knew us by name. It's enjoyable to know that they take the time to better understand and take notice in their guests One thing I didn't like is having to pay for WiFi. If I'm paying to stay I should be able to connect to the WiFi for free but if this is all I can complain about it was well worth the stay
Beds are comfortable. Staff is always really nice. Easy check in and checkout. The toilets are really loud.
The staff was very friendly and helpful. The hotel was clean and met our standards for the price we paid. It could use some updating and a pool
The bed lacked blankets. There was no tv guide available.
Casino Large room with couch flat-screen and big batroom Very comfortable bed Super clean Didn't win any money on our way to the casino lol
The bed squeaked a little bit. The bed squeaked a little bit.
The tub was nice and deep and the bed was pretty comfy. It was a very convenient distance from the casino floor. The mat in the bathtub was disgusting and when I stepped into the shower I discovered a romantic message from a previous guest, so while the shower didn't look dirty, I doubt it had actually been cleaned. We selected a smoking room so I was expecting smoke stink, but was a bit unprepared for just how bad it was. Pretty poor sound proofing too. We had a lamp that didn't work and a busted light switch. Overall the price did not match what I expect from a junior suite.
Very comfortable. Food was good.
For the money, it was so much! Great tub, shower, tile, just beautiful!! Staying again in a week! Unknown resort fee at the end, oh well.
love the coffee, pool, ample gathering room in commons high velocity air while sleeping reduces comfort
Great staff. Clean property. Awesome bartenders. Room AC doesn't get cold or even come close to the temperature displayed on the panel. I've made several comments to management during previous trips and it has never been solved. Room temp is an average of 75, even though thermostat was set at 65.
The bed! Price of the breakfast.
The facility, location, and value was great. We liked the personalized omelets! The tread mil and elliptical were great. Work out room could have been bigger. The weight machine could use some work to flow better. The support staff seemed as though we were a burden.
Location was good for nearby hospital and interstate. Staff was kind. Could be cleaner. Bathroom sink leaked all over the floor.
ac was non existent, switched rooms same problem. next day front clerk said they are changing them out but not rooms that i stayed in. no apology nothing. don't waste money there.
I slept like a baby When we arrived they did not have our reservation in the system I had booked thru Kayak (booking .com) and they could not find us in the system. I was a little upset but Comfort Inn people took care of us and gave us a better deal than I had gotten from Kayak.
You can alway know that if you stay at a Marriott hotel that you will get a great room. The bed was so comfortable and our room was so quiet. After s very long day driving from Ohio, it was wonderful. We ordered some food from the new restaurant they have and it was very good. Great experience. Thank you.
First time staying at Drury. Staff was very pleasant and friendly. Very nice room, clean, comfortable, nicely decorated. Convenient location for our stay.
The staff was incredibly nice. The room was very clean and comfortable. Convenient location and close to a lot of restaurants. Enjoyed my stay and plan on staying again. The free breakfast was a nice bonus. They have juice, coffee, cereal, biscuits and gravy, potatoes, sausage, etc. The "hot" items were barely warm at best. That is the only negative thing I could say about the hotel.
Food in morning and evening Noisy all over
We were in town for a football game and stayed at this hotel. It had nice rooms, a friendly staff, and a nice breakfast
It was clean! No odd smells, no mold in the bathroom, no strange hairs in the linens...I would definitely stay here again. And it was right off I-435, which was the road we were taking home.
The staff was very friendly and courteous. Hotel was clean. Breakfast and Happy Hour was a very positive surprise. Friday evening the Hot Tub was down. May have been better to clean earlier in the day or previous day. Pool could be a little bigger and better separated from Hot Tub.
Will never come back Very unprofessional
The entire staff was really professional and pleasant TV didn't work and the rooms were old and not updated
In for boat show...but Maria was the HIGHLIGHT of the weekend! Her personality, smile, and customer relations skills are top notch! Thanks for having a Mgr. Reception, where we could have a safe and relaxing place to unwind! We'll be back!! ~Darren Argabright and crew.
The restaurant staff was willing to make fresh eggs aside from the buffet usual scrambled. Also the front desk staff was always welcoming and willing to provide help when needed day or middle of the night. Overall great place. No real dislikes I guess if you really had to say anything that could be slightly better it would be a bigger bar and a little better exercise room.
Booked a room online and paid for it. When I arrived they had no room for me despite my having paid for the room. All the staff did was cancel my room charge. They did not even try to help me find different accommodations or so much as offer a discount on a future stay. Overall very unhappy with experience as it took me over an hour to find another hotel as everything in the area was booked full already. Wold give this hotel a zero rating if I could
Our room was very quiet, it had a wonderful hot tub, the lobby was beautiful, and our room was just as nice The pool was dirty, room service wanted in the room at 7:00 a.m., the lobby where they say they have all these snacks (and even beer) they didn't have all but TV dinners and candy. If you're wanting to go somewhere for a little getaway with the family this isn't the place to stay. It's more of a business hotel than anything.
Good location Dried urine behind toilet
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The hotel was clean and the fitness area was larger than most making it easy to work out. There was no information given about where to park. I asked to eat our food in the bar, which was empty. I was willing to buy drinks. I was told no. The air conditioning was less than adequate - non existent in the front area/living room.
They let is check in early. The room was very clean. Breakfast was great. My two daughters ate for free.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The people who worked there were very friendly and accommodating. They really seemed to enjoy their job and provided excellent customer service! It was also a great location for our trip. Nothing!
Executive suite. Had trouble with the T V. The air conditioner was too loud and it never got really coldD.
Clean, new room. Quiet & comfortable. Pleasant front desk staff. Had difficulty entering room with key cards. A few trips to front desk. Had to manipulate key card to finally open door. Other guests sharing elevator ride had similar trouble getting in their rooms. This shouldn't be an issue in this fine 3 star hotel.
Good price for great quality. Breakfast buffet was a bit lacking.
Stayed on a Saturday evening for moving a family member. This location was very easy to find and visible from the Highway. The facility appeared newer, clean and well kept. Rooms were quiet despite proximity to the Highway.
Rooms were nice, and when we checked in, they had two beds for us instead of a king size but the gentleman at the front desk was polite and quickly gave us a different room. All in all a great stay.
Asked for a military discount,but was told the hotel was completely full?
The room was nice and clean and comfortable. The elevator had a few minor problems, but that was because some kids were playing on it. The restraunt was good and convenient. This was really a wonderful stay.
Very good stay for the money. Have stayed here multiple times Always good.
What you would expect from a hotel of this caliber. Nothing great, but nothing bad either.
We were pleasantly surprised by this hotel. The hotel and pool facility were all very clean and comfortable. The rooms were very quiet and all of the staff were friendly and helpful.
convenient location, clean and comfortable room. Front desk staff was very friendly and helpful. The hotel restaurant hours were a bit too limited for our preference, but not too far a drive to find lots of neighborhood restaurants and the Oak Park Mall.
The staff was very welcoming on check-in. The room quality and cleanliness was superior
Having stayed at this hotel previously, we were happy to stay there again. Nice, clean rooms, friendly staff and great cleaning crew. Really enjoyed our stay and will defineatly stay there again!
Very nice facility. Everything we expected and more.
We were on a short holiday. We truly enjoyed the atmosphere and service at this hotel - the staff was friendly and prompt. The room was clean and well appointed. The restaurant had excellent pizza. A very good value for the money and a good time had by all.
Wifi login page clearly stated 3 devices were allowed to be used but only 2 were able to be used due to local hotel policy. Management stated they were going to change page however it never changed during stay. Hotel staff failed to refill breakfast items so that patrons that arrived before closing time were not allowed to eat. Staff started cleaning up 5 minutes before closing time.