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Very kind and professional staff. Beautiful hotel and room. The lobby-bar is very friendly. Absolutely not.
I liked everything. The staff was very friendly and helpful. The sauna free of charge. The room was clean. The food was good.
Courteous staff, no problems after a long car trip. Previous occupant left a sock under the bed that staff missed but my daughter didn't.
Is it really 'Hostel'? The standard of rooms, restaurant and staff were fab. Really Good value for money!
In centre of city, walking distance from Salt Mine, guarded parking lot, friendly staff. Noisy street nearby. Everything else was fine! :)
Good secure parking, free access to internet, nice room. Our room was on the first floor and in evening it was too noisy there.
The facilities, spacious room, good pool, good location, very friendly and helpful staff. No airconditioning and the rooms were warm on a hot day. Should have option for AC rooms.
good food there was no a/c, there were flies in the room (3rd floor),
Spa open from 15.00 only, cold outside rooms, pool very old fashioned
Very nice room, -big and comfortable I did not read (-roompaper, guidesign, restaurentmenu) or hear any english word
Good location, close to the salt mine and regional transport possibilities. Friendly and helpful staff. Parking place was in a terrible condition. Dinner quality and quantity was poor.
the location to the salt mine -a narrow triangle room-
Great location (next to the Salt Mine). Breakfast was good with different types of cheese and fresh made eggs. Also, it's only 15 min away (by car) from Krakow city center. Parking was free of charge. The hotel was under renovation (expansion) and the workers started at 8am (hammering the walls and with smell of d construction dust). No one mentioned about that in the website of the hotel. No air-conditioning and the room was close to the road.
hotel staff quality
Convenient location. Polite staff. Good restaurant. The room is warm (in autumn). Towels has been change every day only after special request. Broken equipment (lamp-bracket, the door of shower cubicle, the light sensor) in bathroom.
Yes towels must be changed regularly
Very friendly and professional staff, the standard of the hotel was superb for ****. Staff did everything to make our stay a pleasure (including allowing us take coctails to the jacuzzi:), organised tickets to the Salt Mine etc. Definitely the nicest hotel we've stayed in in Poland.
In a beautiful settling next door to Wieliczka Salt Mine, this gem of a Hotel offers outstanding quality and value. We found the facilities, staff and food to be at the highest level and its location perfect for visiting the various highlights of this part of Poland by car, without the hassle of city driving. 3 minutes from the Hotel you can get a high frequency bus to the centre of Krakow for 75c (euro). We had no issues during our wonderful and memorable 5 day (Sun to Fri) stay in this Hotel in October 2009. No.
Very friendly and accommodating staff (with great English); delicious breakfast; close to Krakow (easy access); as close to Wieliczka Salt Mine as it gets; Although it was not an issue for us it seemed that there may be not enough parking spaces for all of the guests - it is possible there was an additional parking lot we didn't see. Otherwise we have only good things to say about Grand Sal Hotel and its staff.
Expert staff in every way, close to Krakow and all major places of interest.
Friendly and quite helpful staff. Good location. Reasonably good food.
Good hotel outside of the Krakow. Easy to get to the Center 20 min by bus or rout taxi (each 15 min). We staied in late September and it was a bit humid in the room, because the heating was not swiched on yet.
Hotel was very cosy and clean.
Very friendly personell - was waiting for us arriving very late and greated us with great smile and attitude.
We visited the place during our trip to Krakow and Wielicka salt mines. The hotel is comfortable and clean. We liked our visit very much.
Very nice and comfor hotel
A bit difficult to locate without SatNav, otherwise a good location about 20-30min outside of Krakovy. It is located in a residential area of small town outside of Krakovy and next to an unfinished building/extension. Breakfast hall was wonderful with attentive staff and room was pleasant with contemporary style - we reserved a double which was just right for our small family (2 children - 4yr old and 10 month old).
this hotel is of very good quality..give it a try...we stayed room 14 ..the viewsare rubbish but the hot is fine
excellent staff, room was nice with comfortable bed and breakfast was fresh every day (although a little more variety needed for those staying a few day) more signage required espeacially near railway. hilly area means very tiring walk back especially if you go during the summer as we did.
The staff at the hotel and restaurant was very friendly and most important helpful in some personal situations. The hotel like most of the hotels in Poland has not small room fridge and electric ketle to make coffe ot tee when you like to do so.Also the bathrooms has too small shelf to put any toileteries during shaving.
Superb location for Salt Mines. Lovely swimming pool
Good hotel close to salt mine.
nice staff, a little small room for a double room. There was wery little place and the bed was opened from one side only (double bed put in corner !!!)
Large comfortable lobby.Comfortable bed. There are no shelves or drawers, therefore clothes have to go on the floor. No Kleenex, lotions etc. Because a large group checked in, we were not allowed in the dinning room for dinner and had to go without food. Just not acceptable.
Everything was just perfect !!! 5*
It was quiet and close to the main attraction. It was attractively presented and nicely set away from the road. No facilities for making tea or coffee in the room.
Beautiful, classic style of building. Good space. Nice (but not very large, pool. calm atmosphere, quite surroundings. Perhaps the staff was something aloof and withdrawn. Never in any way unpleasant, but a few more smiles would have been welcome.
Excellent food The safe in the room didn't work
The Hotel Twardowski was a real disappointment, on arrival we struggled to check in due to the differance in our languages however this was not a big problem as we used the translator on my Ipod. Once shown to our room it was freezing as the heating was not working dispite several requests for heating to be switched on this was not possible, we were then shown to another room which was even colder as the window was wide open so we had to go back to our original room. We left them fixing the heating and went to the Riverside Restaurant to eat which was the worst meal of our life. On our return to our hotel the heating was working so we settled in, the bed was horrendous and the supplied towels were like flannels. Overall a poor hotel
Staff were excellent and spoke very good english tricky to find due to ongoing roadworks
the hotel was clean the food was o k and the staff helpful & freindly. the only trouble is the hotel is to far away from anywhere unless you have a car.