Very good location, opposite station and bus stops. Easy parking, at extra cost. Small bar available. Rooms clean and staff helpful. Multilingual. No, everything was as expected.
The rooms were functional. I found the stay at the hotel impersonnal and too basic.
It was very quiet and just opposite of the train station. It is ideal if you have to go both to Zurich and Zug The room was not very clean when I came
Convenient location, friendly hotel staff. Very convenient to have free internet access in the lobby of the hotel, we were able to check in for our flight and have the details sent to our mobile phones, this saved alot of time for us. Nothing to complain about really but it depends on what your requirements are. The room is pretty basic but it was clean and it worked fine for us because we were not staying very long and spent most of our time out and about.
Views and scenary were out of this world, suberb staff and brilliant food Rooms slightly basic
Setting and service No
Hotel staff are so good in welcoming So good services So good in breakfast Nothing over all
Beautiful lake view and each bus access to town
Tranquil, a beautiful view and good food.
View from the balcony of our room, location of the hotel in regards the motorway, eating dinner and breakfast on the terrace. Nothing!
The room was ok, and Clean. Closeness to railway station. The position terrible. What is the point of having a secure card to get in the main doors of the hotel, when anybody using the downstairs bar can get in and go to the toilets on next floor. Having to go to breakfast at another hotel first thing in the morning, when you have to walk passed the downstairs bar, where this rubbish everywhere and the smell of urine puts you off your breakfast. On checking in 3 females sitting down talking and not one moved to check us in until they were told by someone else
Very close to the Train Station and the breakfast in Hotel Monopol is amazing Breakfast
it was close to everything...good value for money
The room was clean, efficient, and comfortable. The staff were friendly and helpful.
location location location. Its near to the train station. The twin room is very very small. The double room would be better.
Convinient location from Lucerne station, quay, sightseeing sights. The draining of the bath tub was bad. Water rain into the drains very slowly.
very good location, helpful staff, excellent buffet breakfast
Proximity to the station and the old town The noise of the airconditioner next building awful and room extremely hot. Sleep was almost impossible.
Location is the best thing I remeber for this hotel. I have to check in in the hotel next to Alpina, breakfast also not very good. Check-in not at the hotel Alpina reception, but at another hotel (I can't remeber the name)! The breakfast also troublesome like this!
The location. Amazing views from the room, friendly staff. Good breakfast (maybe a little bit to expensive)
very friendly and helpfull staff, spatious rooms with marvelous view, general feeling of luxury no airco
The view and the meal complicated lift system - up one down another
Very modern comfortable and stylish room , a lot of spase , nice bathroom with a view to the lake, rich breakfast, it`s very easy to reach the centre of the city , bus goes every 15 min. Nothing
The staff was superb! Extremely friendly and helpful, without exception.! Our room was decortated in a retro style and the bed and bedside stands were too low to the ground -we are tall!
Features of the hotel, the high quality service, attentive employees, beautiful scenery, I bring extraordinary feeling.
Friendly staff and excellent view of the lake.
The room was nicely decorated in a crispt modern style and had lovely views. The restaurant was also excellent.
Convenient to bahnhof and alte Stadt.
closed to the railway station
Central location near old wooden bridge and beside railway/bus station. The fact that the hotel entrance is shared with Starbucks was not a problem. Everything was fine
Its location The noise from both inside and outside the building. I wasn't allowed an iron. I had to give my shirts to housekeeping to iron which would be returned in a few days.
we didnt know there was a night club in the hotel,and on the street/very noisy,impossible to sleep/ hotel has very limited tv/movies very expensive to buy from room
close to railways, shopping and the lake. Staff were very kind. Great rooms, very clean and quite inspite of being in the town centre.
Breakfast Inadequate carpark, my room is old and tired looking, no free wifi and traffic noise
Location is good, it's closed to the station. Hot water was not available in the room.
good location not really
wonderful design, new, great food...
What it says on the tin!
The hotel is opposite the Thalwil train station and there is a train every ten minutes to Zurich. The staff were friendly and helpful. The hotel has a very modern design which did not succeed. The room was small, no drawers for clothes, can't see the television from the bed, shower is very compact, noise from the trains, in summary an uncomfortable room. Price does not include breakfast.
location , room and facilities Breakfast was very limited and staff can improve on their local knowledge to facilitate better.
Quality, cleaning and the view
it was good. Would have liked some more TV facilities in english
Breakfast was lovely and staff friendly. Modern rooms, very nice. Bit over priced, no view of lake from room, internet expensive.
It was handy tom the rail station
food ok not great. parking ok mosquito big problem!! curtains do not function well. no air conditioning very bad. curtains were bad as light came in. no offer of help with luggafe. directions were not correct and very bad. this answeer box is not big enough so I think the 1st part is lost.
the friendliness of the staff, could not have been more friendly or helpful, really exceptional and applied to all staff that we came into contact with.
the breakfast the hotel was dirty and the staff could not give a damn. horrible stinking rooms, cracked skinks and marks all over the floors. the staff were the most unhelpfull i have ever had the mis fortune to encounter
Close to the station and within walking distance of the town centre and lake.
Convenience to everything Too many buses unloading and reloading large tourist groups. Inadequate heating most days in breakfast area. Uncomfortable furnishings in public lobby area.
It's a nice B&B. A little away from the tourist areas. It's a quiet area. It smelled a little funny in the bathroom. But overall good.
Nice bed, excellent location. Bad breakfast, poor services in restaurants.
Friendly staff and good breakfast and it's central location The loo roll holder's position
It is very near to the train station and chapel bridge. A modern and comfortable hotel to stay in. It will be good if there is an electric kettle to make tea at night. But you can request a pot of hot hot water from the restaurant on the ground floor which is next to the reception.
The Ameron was perfect location very walkable from and to the train station. Staff helpful, breakfast very good and lots of variety. Would highly recommend
I was very pleased that the hotel was close to the concert hall and that there was adjacent parking.
Very comfortable room, nice customer service, good lake view.
Beautifully designed interiors, just expensive! lack of luggages carriers on arrival, but it was a holiday weekend
I think the staff are very friendly,proffecianal and helpful. The porters were so nice which I think is very important as they are the first people you meet when you reach a hotel let alone when you are in a different country. The concierage I can not explain how polite and profecianal he was. Every thing was perfect NO
great hotel -elegant and comfortable rooms, centrally located, great restaurant and bar, ambience
water, fruit in room and lobby, location, helpful, friendly staff, train city tour in front of hotel
close to the city and confortable hotel
Staff House keeping in the room was lacking. Floors not swept good and sink had toothpaste from previous day in it.
The location was excellent. The hotel is very expensive. It is rated a 5 star, but I would consider it 4. The carpets in the stairway was worn and the room was fairly small.
The location could not be beat No. When we discovered that our room AC was not working, we called and the moved us to another room.
The proximity to all places of interest in Luzern and the view from room. Professionalism of hotel staff and helpfullnes. Nothing really.
The location was very confenient for sight seeing and shopping. Service was good but nothing special. It was too outdated.
realy magic hotel。 i love it。
our room (Aladin) was very nice room situation (facing place) could be noisy during summer
central location. some of the decor was quite cheesy
The location of the hotel is excellent, just 5 min walk from Luzern Bahnhof, opp to Rathaus. A nice budget hotel and I enjoyed my stay. But its little on expensive side. Avoid using minibar in the room as it seems expensive
My man and I wake up every hour in the evening. don't know what it is, maybe clock of the church. The facility is just very basic. I don't recommend.
room decoration, location;
Room was reasonably spacious, even though not so close to the train station, location was pleasant. Breakfast was ok. Due to the marathon going on on our day of arrival, there was a little fest-like set-up just right below our hotel, with food & music & lots of people. It was quite fun. We arrived to realise that we had to check-in at Hotel Best Western Krone further down. That would normally be fine. However, on that day there was a marathon going on and the streets were barricaded! There was no way we could have cut across the metal barricades with our luggage and all, like the staff told us later when we managed to check-in(1 hour later). I think in cases like this, the hotel should have made other arrangements for guests checking in.
The loctaion is very good. The room and bathroom are comfortable enough. I got an helpful broucher and map of luzern upon check in, which was nice. Compared to other the price was acceptable for such a good location. Having the reception at a different hotel, though I knew about it in advance, was a bit uncomfortable, especially when I arrived with a suitcase. You have to climb stairs to get to some of the room (though not mine) which again isn't good when arriving with luggage.
neat to station 10 mins walk For breakfast and recepation u need to go in another hotel hotel krone .Recepation was available from morning 7 to night 11 only , If you have ny problem in night you need to go to another hotel . all hopeless situation. All room are of different types & size so it depend upon your luck what kind room you get it . So its better to check before booking otherwise you will spoil you happy mood for what you have intent of holiday (:-
I liked the area, hotel very easy to find, good range of restaurants nearby, parking quite easy. Clean/comfortable room.
Very comfortable,great location easy to get to by ferry from Lucerne and Lucerne railway station and very relaxing. The only problem was staff communication at breakfast.
Service was excellent. Also the restaurant was very good. Bed and pillows
Manager was quite helpful and the breakfast was great! Also, the view of the lake was really nice. Clean and comfortable with all the expected amenities. It is quite dated and the walls are a bit thin. We had an angry neighbor banging violently on the wall as we used the bath at ten in the evening! Not a fault of the hotel so much as the neighbor, but it is something to be aware of. Price was quite high for the room, but this is a fault of the whole of Switzerland, really.
We liked the location very much. It is very close to the boat station which is convenient for a short stay and makes possible traveling around the lake. Also it is the very center of Weggis with easy access to the restaurants and performance on the stage The things which disappointed us were a poor design and a feeling of slightly abandoned place
Friendliness, older style by the lake. Good food. Nice village. Help with where to go to make the most of the stay. n/a
Excellent location, very scenic, on NW shores of Lake Lucerene. Friendly and helpful staff, stupendous breakfasts. Limited parking.
The location was beautiful and very relaxing. The restaurant was very good and the hotel was spotless. Family run and the staff were very helpful and accommodating.
great view, cute building , wonderful breakfast.
The hotel is located in a beautiful village on the lake shore with easy access to water taxis to other locations on the lake We were disappointed that the en suite facilities were not as we had anticipated (ie the shower facility was not a shower but a loose handset without mounting point). On checkout the credit card reader had to be taken outside to obtain a phone signal.
Great views. Nice rooms. Staff was extremely nice and helpful since we were tourists!
Nice and friendly staff. Clean and comfortable room. High quality restaurant. Good breakfast service. Internet and car parking facilities. Easy access to Luzern by train.
The staff at The Kreuz were very helpful and we would have stayed there again on the way back from Italy but they had their well deserved holiday for couple of weeks. The cleanliness was exceptional, thanks to the cleaners for that. A very busy hotel and the restaurant seems very popular with the locals as well so all in all excellent, Will be back if we go to Switzerland again. No.
Unusual friendliness of staff. Excellent "continental" breakfast (much more than croissant and one coffee). Nil.
Special croissants which were gluten-free had been made for my breakfast. Staff were helpful and friendly. Food was good (dinner & breakfast). A good stop-over place travelling through Switzerland. Enough shops in the small town for everyday items. Not too far from Lucerne and its attractions.
All was ok. I didn't find shower gel in the bathroom.
location, cleaniness, friendly staff, spacious rooms.
Very kid friendly, comfortable bed, free parking
Good value of the money, quick check-in/out. Hotel parking lot was full
We got to the hotel late but the staff took the time immediately to ensure we got our room and a quick tour of the hotel. Room was clean, met all of our expactation and then some. We would definately stay there again and recommend to others. It was a little noisy. Walls were thin and it was quite noisy until late night (or early morning).....
Quiet location. Check in a bit cold as we did not speak German.
Good restaurant, nice place in the city, closed to the castle
very nice and comfortable.
Character hotel in a smaller Swiss village, pleasant feel, nice outdoor patio and good food. It's a pretty setting at the foot of a castle.
An old hotel situated below the castle with a relatively modern extension. Our room on the top floor of the latter was clean and comfortable with plenty of space and ample storage. The restaurant is especially comfortable with booth seating or a large outdoor terrace. A sunday morning brass band concert added to the charm. Rather cramped garage parking is free for guests. A pity that a modern ugly development in front of the hotel detracts from the charm of this otherwise beautiful town. The buffet breakfast was noisy and disturbing as in many other hotels, but an in-room continental breakfast is offered for the lovers of served breakfasts. We take this next time.
The sunny and cosy terras when the weather was good. Also friendliness of the staff. The construction works opposite the hotel waked me up very early (but than this is not the fault of the hotel....)
Clean room. Minibar. Wired Internet in room (only for left wing on the building). Pool. Good breakfast. Parking facilities. I love the loyalty program! (1 free night per every 10 nights). Nice staff I'm reception and restaurant. Nothing.
Excellent service, very friendly staff, very good internet connectivity. N/A
sona distance from port
Exelent food No
good restaurant old furniture in the room
An excellent location and a good hotel
In a quiet location. nice wellness centre, parking is free (when available) Pricey for being so far from the city (Luzern). Room are small
The hotel was well situated and had great facilities for a restful stay with a good spa . Staff were helpful and spoke very good English. We ate one evening meal at the hotel which although expensive was very good,breakfasts were excellent. The view across the lake and mountains from the 4th floor was a bonus even if it did include some rooftops.
Very peaceful and serene environment at the hotel which also reflects in each and every thing in the room. The spa is simply wonderful. The breakfast is made from freshest ingredients possible. Overall, I feel rejuvenated after being there
Very good welcome at check in
Nice hotel and friendly people. Excellent food. Great view from our room.
Everthing of this hotel was great... they warm welcome, hopitality, helpfulness, curtasy, Wifi, every member of the staff including resturant, cleaner, receptionist, owner,location, facilities, everything was great.... the best hotel among seven hotel I stayed during my europe vacation. special thanks to the cutiest and prettiest reception lady Dominique Eberle, which help and guide us all the time. No thing at all.... No negative concern...
Hotel was simple but clean, with quiet, comfortable rooms. Great staff, very reasonably priced for the area, and the access to public transportation makes the location very convenient (either a bus right across the street or the train, which is less than a 5-minute walk away -- both come regularly and the train is only two stops into the center of Lucerne). We didn't eat at the hotel restaurant, but we did enjoy the complimentary drinks the night of our arrival. This hotel had the most annoying 'feature' I've ever seen in a hotel: the bathroom light was on a motion sensor with a timer. There was no lightswitch, and the timer was set to turn off the light only after 15 minutes, which meant that any late-night trips to the bathroom resulted in 15 minutes of bright lights and a noisy fan that couldn't be turned off. We had to jury-rig a towel over the sensor overnight so that the lights wouldn't turn on at all. Exceptionally annoying, and totally unnecessary.
The room and the bed
room comfortable and spacious and hotel located close to town and train station no english channel except news
Close to train station, breakfast included and the mini bar is stocked with drinks for free, nice sized room, nice sized bathroom, nice decor, comfortable beds Price was HIGH and the air conditioner stunk. Smelled sour. I felt like I was breathing in mold
They were great very professional and a great place to stay really enjoyed our stay
breakfast , silent location, safe car parking room lighitings
The room was very clean, and the staff friendly. None
Great hotel with airconditioning which is rare in Switzerland. Excellent restuarant.
Extremely accommodating, great facility, friendly staff, AMAZING breakfast.
Great with good location and delicious breakfast.
We were a group of 8 with 2 children and had a very pleaseant stay. We got the deal at the last minute and was very much satisfied with the facility and service of the Hotel. Staffs are all very freindly and helpful. On the day of check out they provided us with a breakfast pack which was really commentable and beneficial for early departures.
Friendly and professional staff. Nice Spanish hotel restaurant.
pleasant staff and room valeted very well No