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The hotel staff was extremely polite and helpful. I wished to purchase flowers and they sent me to the greatest flower shop. The check in was so easy as was check out. The pillows; they were flat and uncomfortable not allowing my husband and I to get a good sleep.
The room that we got is near the railway. As I am a light sleeper, I was awakened by the sound of the train. Maybe other travellers/light sleepers could request for another room not facing the railway. And also, like some other hotels in Europe, the hotel does not have air-conditioning. Would suggest other travellers to reconsider this point while travelling in summer.
The room is clean and comfortable for the price they charge. The price was high when breakfast was not included. Too high. Breakfast should be included.
Fast, simple and fair.
The elevator was out of order...
The employees were very kind and helpful.
the location, very far from anything!
It was a nice hotel just outside of stuttgart with the tram station just outside. Clean and spacious. I stayed there for two nights, the second night a lot of noice from the other guests, but ok they where at the octoberfest. Also the breakfast was extra and it was very expensive.
Very clean, simple and stylish. Pay in advance for services on arrival, then no more fuss. Superb value for money.
clean, free and fast internet at the lobby, nice brakfast.
The staff were friendly and helpful.Any queries I had were dealt with politely quickly and effectively.
good value for money. good vibe the night tre room was very hot (difficult to sleep)
The rooms do not have phones. It would have been nice to have a telephone in my room since I do not have a german cell phone.
Efficient, orderly, clean, safe. There is nothing more ghat a business traveler desires. However I will add "hip/trendy" to the list. Definitely a boutique hotel. All was good
Very nice and helpfull people. Room very clean, good airco! Bathroom with large and powerfull shower. Good breakfast. Parking limited and charged 6 euro per night.
Cleanliness, helpful and polite staff Wifi ve,ry slow, only free in lobby
Location is perfect, right by the tram Said free internet in lobby but it was not.
Pleasant clean, modern rooms and facilities, situated beside train station so easy access to city centre None
Very centrally located, neat and clean it must be possible to go to the room before 15.00
Central location. The Steigenberger Graf Zeppelin had lost my booking/reservation. It took me 30 minutes to check-in. When checking-out reservation was lost again. Amazing for a 5-star hotel: no room service from 10pm to 6am.
had very high expectation from it before we arrived due to its history & the introduction from the guide book. unfortunately it turned out that we only liked the location of it. the management. stayed there for two days. toilet paper was almost out in the first day, but no additional was added. we had to ask for it by ourselves the next morning after running out of it. The heater didn't really work in the first day, either, even though it was fixed the next day after we notified the front desk during the night. The guy taking care of the problem at 4:00am after we were awoke by the cold temperature didn't seem to feel sorry about the situation. maybe we were being too polite during that time? obviously something wrong with the management of this hotel.
Location near the train station is very convenient The wifi is a ridiculous joke -- very slow, drops constantly, and when I asked the front desk attendant for a room with good service, she put me in the room furthest from the server. I had to stand in the hallway to reconnect, repeatedly.
Location - great for the shops and the railway station. Very friendly staff - both the cleaning staff and those on the front desk. We waited in the bar inside the foyer to be served a drink but the waiter didn't serve us - not really a problem as we went into the very friendly zeppelinos bar, which was part of the hotel, instead, but disappointing that the waiter didn't see us.
Customer Service, room was awesome
€35 for a toasted sandwich in the bar at night......
Nice room design. Good reception team There is no place to held a meeting with guests in the lobby. For a hotel of that class the lobby is poor. There a special stage in the lobby reserved for VIP customers. This is not good.
Location is very good near the main station Price very high, they asked for more money to get a twin bed room instead of Double.
I feel it is totally overpriced in comparison to other five star hotels. The rooms are smal. The TV is in a position were you cannot sit in bed on watch it comfortably.(TV being on the side of the bed, not at the feet end of it)
the staff at check-in on April 30th was very helpful, available and smiling. everything was on the top of excellence: spa, massage, room, a few steps from city center, closed parking, and the best buffet breakfast I ever seen. I will definitively come back! the staff at the check-out on May 1st did not pay attention to us, not even a smile, very cold and not interested in asking us if we had a pleasant stay. I felt like I was not an interesting customer because I had a good deal on internet. it was sad to leave like this after a so beautiful (too short) stay.
spa area cost of water!! I do also think that the rates are very expensive
Great Location and very comfortable. Large modern rooms and friendly staff.
Absolutely perfect service; friendly, knowledgeable, timely. Concierge even programmed our rental car GPS for our trip to the airport!
It was the perfect choice. Everything was fine.
everything - superior hotel, exceptionally friendly and helpful staff, faultlessly clean room good facilities.
location, comfort and smiling face of staff
The price we paid for a five star hotel was an absolute bargain. We stayed for 5 nights and can have no complaints at all. Location is excellent - it was handy for the city centre, the main station and the underground. Rooms were spacious, very quiet and immaculate. I really can't fault it.
Room service Reception not very friendly. Location of the hotel is not good.
Internet is not free and very expensive. 8euro/hr or 20euro/day. Room charges are already high for provided services so I think internet connection could be free or at a fair price. Internet cafes in the neighbourhood charge 1 euro/hour
The staff was very good and knowledgable. Hotel is very new so there was a not finished feel. Overall it was a very good stay.
breakfast and the bar we asked a no smoking room and received first one with a very bed smell, and after we received a room without heating, near the heater was a broken glass(hidden)?
The morning buffet, the wine store, staff and the room. Location was excellent.
The location is excellent - a 10 minute walk to the train station and situated facing onto the Stuttgart Schlossgarten adjacent to many historical sites within an easy walk. The staff were friendly and helpful almost beyond belief - possibly the best I have experienced in my travels. Excellent breakfast service with a dining view over the grounds of the Schlossgarten. Internet access is very expensive (27 Euro for 24 hours access). The room was rather small for the price.
Very clean, updated bathrooms, beds were comfortable, staff was very helpful
Good Location, Excellence Service and value of money.
The staff was helpful and kind. The location was wonderful. I was hoping for a bit more luxury from a five star hotel.
the service is outstanding the hotel is a bit dated
Very helpfull staff, lovely hotel, ideal location The only thing that I can really fault is from the outside it's not the most attractive hotel, but I don't suppose there is much that can be done about this.
service and staff and location
Excellent location, great views, luxurious property, and very helpful staff.
Staff were very polite and helpful.Room was very well presented.Bed was very comfortable.Breakfast buffet was best that I have experienced for some time.Adjoining museum was interesting.My wife and I were impressed enough to telephone the hotel directly and book a room when travelling back from Italy a week later. Free wi-fi access would be an improvement.There is free internet access via a single guest terminal in the lobby,but this was busy when I wished to check e-mails.Using my own laptop in the room would be preferable.
The Wellnes Area
breakfast quite a hike to the centre by public transport
Great breakfast, good parking and WiFi. Quiet, good black out curtains, bed fine (2singles together), fan in room. But once the temps hit 80, the room was a sweat bath. No a/c
quite good, I didn't put too much pressure on the hotel. I was much more interested in Stuttgart as a city. Anyway, the hotel is clean, staff is helpful, only the distance to the centre is too far, about 12km, but there is a tram really close
We had a spacious and comfortable room. Delicious breakfast with a lot of variety, good value for money.
Buffet breakfasts good. Parking convenient. Quiet for sleeping. .
Nice place, conveniently located, excellent breakfast!
The breakfast No have restaurante, is not true, they offer a snack bar. The location is not easy to move on, the room the decoration is poor, does not have a good TV. does not offer beauty shop like shower cuff, etc, the towels the low quality, etc. etc.
spacious room outdated
Cleaning, size of the room and comfort. I was on the 4th floor where the internet connection is wired. The problem is the lenght of the cable, not enough to reach the desk. No air conditioning available.
Clean rooms, friendly staff, good breakfast, fast wifi connection, interestimg decor and museum. Short walk to public transport. Front desk also sells multi-day passes for the Stuttgart transit system. Great value for money. The hotel is in a suburb of Stuttgart, and it is a 25-30 minute trip on the ÜBahn to downtown and the train station. No resturants in the immediate vicinity of hotel, and resturant in the hotel is closed Friday, Saturday, and Sunday.
Clean, modern and new! Location was central and as easy walk from the train station. Friendly and helpful staff.
breakfast watch out, the hotel is located by the 6 lines main road of the town - half of the rooms have windows on that road. the price is a bit too high for the design - standard - confort provided
Wellness is nice and free. Rooms are spacy No wireless available in room or elsewhere although your site says it is available. No free internet. Resto quite expensive
Hotel is well located and facilities are good. Undercover parking was handy. Hotel a bit hard to find even with GPS.
I hated the room telephone It was hard to use. No clock at all in the room!! There was no breakfast card in the room.
Absolutely fabulous lodging and staff
The staff at the hotel were very helpful, professional, and friendly. The hotel rooms, although small, were modern, comfortable and clean. The breakfast was meager and picked over. We were told breakfast was included in our room rate by an employee in the dining room only to be charged for it when we checked out. Very overpriced compared to other hotels we stayed at for what they offered.
Large room The atmosphere in the bathroom is to cold
This hotel was amazing in every aspect. We had the 2-bedroom 2-bath apartment for two nights and it was a great value, and totally fantastic! Rooms were spacious even by American standards and the baths were huge and spa-like. Staff was friendly and fun and very helpful from reception to concierge to restaurant. We will definitely look to stay in another Arcotel property in the future. Absolutely nothing negative to say!
Close to station, helpful staff, clean and reasonably comfortable. No complaints.
Good location close to the train station and the pedestrian mall. Excellent breakfast. Room was modern but very small with a single bed.
It was very easy to walk to interesting areas of the city, and close to the Hauptbahnhof.
The covenience for parking, ease of check out, breakfast at 6 - I had plane to catch at 8, central location. No smile from reception staff.
The location was perfect. Didn't like the breakfast that much...
The rooms are clean but somehow old.Although bath rooms are renovated.Its location is really good to access to train main station in 1-2 minute walk.Breakfast also is acceptable. There is no free wifi in the room.Also there is limited English channels in the TV. There is no safe in all rooms but it is available at the reception.
Excellent location close to Hauptbanhof, nice clean rooms and a breakfast that really stand out!
Location (very close to central railway station, underground, restaurants, shops); good level continental breakfast; quiet room Smoke smell in a non-smoking room
Hotel is at the heart of the city but the rooms are quiet. Clean rooms and satisfactory breakfast buffet. Rooms are small and shower could be better.
Modern and tidy hotel. Comfortable and clean room & bathroom. Friendly staff. Very convenient to visit the Mercedes museum or the Porsche Arena. Mini-bar available only at the reception (not in room).
The location was perfect, a block away was the spring festival, the reason we visited
Free wifi was really good and fast. Bed is comfortable, room was really nice and it has facilities for ironing clothes and even a microwave. Free coffee/hot chocolate machine next to the reception, with really good hot chocolate I might add. Good American style restaurant a 2 minute walking distance from the hotel. The laundry service was inconvenient, you had to give them your laundry before 8:30 A.M or they would charge %50 extra.
Very good location (although my GPS on rental car couldn't find the Hotel at first, but I was able to find myself anyways; like in good old days!) Everything you expect from a Hilton Hotel; staff was friendly, rooms were spotless, well equipped (there were even a microwave), right in the heart of the Stuttgart (next to Porsche Arena and Stuttgart Stadium)... Good value for the money, highly recommended. Pricey breakfast, but still worth it. You gotta start your day right!
Excellent staff, very happy to help. Other inconsiderate guests who would not check out on time.
The food in the restaurant was terrible
summer special 50 % /
Room comfort, cleanliness, good facilities, noise reduction. When I asked to stay an additional night, the rate was increased without a reasonable explanation. WiFi access in the room was somehow complicated.
The hotel was situated near the Mercedes museum which my husband wanted to visit
The hotel was nice with a modern decor , plasma tv and free Internet was a great bonus, the staff were very helpful The location is very far of Stuttgart's center, and far away from the train station ( more tan 10 minutes walking) but its ok if you have a car, we boked three rooms for three days and in one day two of the rooms were not cleaned well and not provided with amenities (shampoo, etc )
The inside decorations of the hotel were fabulous. The interior design of the room was really amazing and of very high quality. Furthermore, the staff of the hotel was very friendly, always at hand and always smiling!!
Very clean, excellent breakfast, superb location for early morning flight. They placed me in a mobility-impaired room which was awkward, but okay.
I particularly liked the attentive, friendly and well trained staff in the restaurant which is quite hard to find these days! NA
This is absolutely one of the best hotels I have ever stayed in. Everything: staff, location, design, room, breakfast, food, service.... excellent!!
Convenience for the Stuttgart Exhibition centre & good metro / bus links to city centre. No dislikes
The placement of the hotel was the best: Closest to airport and fairground. The staff were kind and helpful. Unfortunately it was a busy time and I didn't have much time to try gym saloon and SPA. Only thing is the breakfast menu was a little poorer than I expected.
Perfect fro the exhibition - halls and airport just a short walk. Unusually for airport hotel clean and quiet at night.
It is a lovely design in the room, a very comfortly bed, safety box, nice pillows and cover, clean and modern....one of the best hotel rooms we have stayed in. Nice restaurant, friendly staff, good deal for the parking and handy located close to the airport. Too epensive breakfast and even if it is nice in design it is not too cool that there is a window from the bathroom to the sleeping part where you more or less can see the other person taking a shower. Internet is not for free.
Close to Messe Bar menu
Front desk service and proximity to airport Breakfast 'service': started cleaning area and moving people = guests around during breakfast hours.
Internet service in the hotel room.
Service for Breafast very unfriendly