Kisoya

Gero Onsen Kisoya offers dining options such as Kaiseki style dinner and breakfast served in the room, along with a coffee shop, electric kettle, and refrigerator for guest use.

Gero Onsen Kisoya features a public bath on the 6th floor, including a rooftop onsen with spacious pools, fragrant flowers, and yukatas provided by the hotel. The indoor hot spring has fragrant flowers from 3pm to 10pm, offering an exceptional experience.

The rooms at Gero Onsen Kisoya are equipped with tatami design, ample space, a fridge, glasses, hot water flask, and a set of yukata to provide a closer experience to Japanese culture. Additionally, the rooms feature feather pillows, a socket near the bed, and a clothes rack.

Gero Onsen Kisoya provides free parking and a shuttle service, making it convenient for guests to access the hotel. The hotel is also accessible by elevator and offers increased accessibility for guests' convenience.

The staff at Gero Onsen Kisoya are known for being lovely, helpful, and welcoming. They go out of their way to assist guests and provide a peaceful and lovely stay. Additionally, the hotel offers a free shuttle service to the station and provides drop service for guests.

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.

Guests loved the rooftop onsen, especially the outdoor pools, which were spacious and never crowded. The indoor hot spring features fragrant flowers from 3 pm to 10 pm, providing an exceptional experience.

While some guests found the rooms spacious, pleasant, and comfortable, others found the tatami mattresses hard and uncomfortable. It's advisable to inquire about the room features and amenities before booking, especially if you have specific preferences.

The hotel offers a free shuttle service to and from the station, which many guests found helpful. It's recommended to utilize this service for convenience, especially when arriving or departing with luggage.

The hotel's proximity to Gero Onsen, Onsenji Temple, and Gero Onsen Gassho Village makes it convenient for guests to explore these attractions, providing a deeper cultural experience.

Some guests encountered issues with smoking rooms, but were able to request a change. It's advisable to confirm room preferences, especially for non-smokers, to ensure a comfortable stay.

Many guests praised the helpful and friendly staff, as well as the free shuttle service provided by the hotel. Taking advantage of the staff's local knowledge and assistance can enhance the overall experience.

While some guests appreciated the well-equipped rooms with amenities such as self-massage tools and private outdoor onsen tubs, others found the room decor outdated. It's advisable to inquire about specific room features and amenities based on individual preferences.

Guests enjoyed the Kaiseki style dinner and breakfast served in their rooms, with staff making an effort to translate the dishes to English. This traditional dining experience adds to the cultural immersion during the stay.

The hotel's public onsen on the 6th floor was a highlight for many guests, offering an authentic and enjoyable onsen experience. It's recommended to make use of this facility for relaxation and rejuvenation.